Ingleside Communities

Deborah

I've been to Ingleside Communities at dinner times and lunch times to visit my dad and they had very unappetizing food. He wouldn't even eat it. He enjoys the breakfasts though and they're taking good care of him. The facility has somewhat outdated decor. It feels more like a small hospital and dad's room has a window that overlooks the back of the parking lot and nobody should have to look at that kind of view. They have what they call a chatterbox room where there's a big TV and feel of a break room. They have three little birds in a cage that their residents can go and watch and they have a nice and very welcoming front room. My dad is there under Medicare. The staff has been fairly well. There's one gal that seems to take interest in my dad and is trying hard. I appreciate that, but she's not there every day. My son and I were there the other night and an elderly lady was calling out for someone to take her to the bathroom (my son thought of wheeling her to the bathroom). The nurse said that she'll get to it and that she should not worry, but that's frustrating to see. They are just understaffed. One day, my dad needed help with something and I wanted to put rubber gloves on my hands. There were two empty boxes on the wall with no rubber gloves in them and there were no liners in the garbage can. It's like somebody came in and cleaned everything out, but didn't replace it. I also feel like their magazines were all outdated and they're just all shoved in. There needs to be some sort of tidiness to it.

dumptruck14

No one staffs the front desk, ever. The rooms are small, like maybe 10x10. There are no showers in the bathrooms, so my partner had to wait weeks for nurses to take him to the shower room! The food would make a Civil War soldier gag. A meal for them is soggy pizza and a glop of creamed corn. $10K a month and it's not going to the food! As my partner was getting ready for discharge, the staff suddenly had delays and red tape, they have to milk his insurance for every drop! Citing ridiculous excuses, refusing to sign him out. He should've been out of there 2 weeks ago, and they're saying it's going to be another week! He's lost 40lbs! He's not getting adequate nutrition. And ordering sandwiches for him is getting expensive! Just let him go, he can walk on his own now. I don't get it?