The Waterford at Fitchburg

Offers Assisted Living and Independent Living

27 Reviews

5440 Caddis Bend

Fitchburg

53711

The Waterford at Fitchburg

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4.3 27

SophiaFiona 2021-08-07 The overall attitude is very corporate and uncaring; my relatives receive little support while paying out a LOT of money. The theme is "You're on your own; we're not really interested." Some of the staff are caring and helpful, but the powers are more concerned about the bottom line. The food is TERRIBLE, and outrageously priced, especially if you need it delivered to your apartment. I'm hoping to help them move. I am a friend or relative of a current/past resident

5 1 1

Laura 2021-05-12 The Waterford at Fitchburg was way too expensive. They provide the meals and the meals I saw were very poorly made and were of poor quality. I went to the independent part, but it's all in one building. If you're walking through, some apartments were assisted living, some were independent living. All meals were included and I didn't like their options because that was on top of what you pay for your apartment. At one time, the apartments were condos, so when they switched them over, you have to pay for all your electricity, heat, etc., so it really brought the price way up. The place was OK, it did not wow me, but it was very clean. They are limited on budget, too. They do the best they can, and that's understandable. The building was 20 some years old, but that didn't bother me so much. When I asked the staff about the age group, it's 55+ for people living there. I said, "How many people are in their 70s?" and she said very few. I was looking more for an active group because I'm not 70 yet. The one who welcomed me was a little pushy, but very pleasant and knowledgeable. She sent home some bakery stuff in a little gift box, and it was average. I didn't have a meal, but what I saw of them serving was like cafeteria food. It felt more like an institution. They had a beauty parlor. They're really geared towards the assisted living more. If you're independent and you move into the assisted living, you could stay in your same apartment, you didn't have to change apartments. I visited this facility

5 3 1

travelkathy 2020-10-18 The staff is every caring and responsive. My father is very happy & well at the Waterford. He loves his apartment which is spacious, bright, open and, of course, very nicely appointed for seniors. He would request a greater variety of meals, but enjoys them all the same. Staff has been very committed and responsive to the pandemic and has kept the population well & safe. I am a friend or relative of a current/past resident

5 5 1

Ginny's Daughter 2020-10-16 When we learned my mom could no longer live independently, I visited several facilities and The Waterford at Fitchburg was by far superior. The rooms are very spacious. My mom has a 2 bedroom with a den. There is plenty of room for her to navigate the space with her scooter. The staff are amazing and always friendly. I never see or hear staff members putting the facility down, as I saw at her former facility. As of October 16, the facility has remained Covid free which is due to the incredible leadership of the organization. They have worked hard to keep families informed of the changing rules and coming up with creative solutions for visits that meet the guidelines. Staff has handled a couple of medical emergencies expediently and professionally, always keeping me informed. Mom's most recent experience at rehab was not good, but the bright spot was Waterford staff. They worked with me to get her home as soon as possible. She is happy to be back where people know her and truly care about her. I sleep better at night knowing she is in good hands at The Waterford. Taking care of your loved one is their number one priority. I am a friend or relative of a current/past resident

5 5 1

lynndosch 2020-10-14 When my 92 year old mother-in-law fell 3 years ago, we needed to move her closer to us with assisted living services. We chose the Waterford and haven't regretted it one bit. The apartments are large and bright with the necessary accommodations for elderly clients. Laundry is in the apartment and done each week for her when the apartment is cleaned. The med cart and staff are fabulous. They have managed several medical emergencies wonderfully with safety of the resident in mind. She gets all 3 meals (which we think are tasty) each day and can choose from an alternate menu if she doesn't like the meal option. Services like hair salon and PT are available on site. We are comforted to know that as she declines, we can add more assistive services. Currently dressing, bathing, and help with using the bathroom are provided daily along with management of her medications. Communications with staff are frequent and helpful. We are especially happy that they have been able to remain Covid free to date (October 2020) which is a minor miracle. The Waterford feels like home to my mother-in-law and we expect her to enjoy her time left in the comforts of a home atmosphere. I am a friend or relative of a current/past resident

5 5 1

Djpsjp 2020-10-14 We came from out of town to make a quick decision to move relative from rehab to assisted living. Sarah made visit happen & arrange for move-in very quickly. Apartment was prepared & things fell into place. Apartment is very spacious & includes many amenities for comfort including fireplace, washer/dryer, porch, & grab bars in bathroom. Relative is very happy & says the meals are delicious & nice variety. Movies in “theater”, hair salon, & activities offered. Convenient to have PT/OT available onsite. Nice patio area. Staff has been very accommodating & wonderful. Response to relative’s needs met with understanding & compassion. All this is being done with health & safety in mind due to COVID-19. I am a friend or relative of a current/past resident

5 5 1

HAS 2020-10-14 They have several room sizes to choose from. My parents are in a 2 bedroom with a den for their computer. they are 89 and 91. My mom especially enjoys walking around the facility with her rollator and grabbing a couple pieces of fresh fruit that is always available. the balcony gives her a chance to care for plants that we give to her, and a beautiful view of the Koi pond. They started out on the meal plan, but now feel comfortable cooking in the apartment. I am a friend or relative of a current/past resident

5 5 1

Dorothy 2019-07-16 We really liked The Waterford at Fitchburg a lot. The apartments were wonderful, large, had a full kitchen, and a full dining room. It was a beautiful community, but when we run out of money, they will not take Medicaid. So we would have to move. The food was wonderful. The staff was very nice and because I'm lactose intolerant he came out to talk to us. The residents like it there as well. I visited this facility

5 5 1

Jan 2018-11-19 I liked The Waterford at Fitchburg a lot and it was very nice and clean. The apartments were nice and I liked the koi pond outside. They had a touch of nature right in the city. I would recommend it. The staff member who showed me around was absolutely wonderful and I liked her a lot. She had a lot of information, spent a lot of time with me, and made me feel very comfortable. I visited this facility

5 5 1

Marie 2018-02-27 The Waterford at Fitchburg was very nice. I like it a lot. It had a lot of nice amenities and programs, but it was just too expensive. The staff was very friendly and very nice. They answered all our questions. I visited this facility

5 4 1

Marilyn119411150 2016-01-31 I went to The Waterford at Fitchburg. When I went there, the place was empty and everybody was gone so I did not meet any of the staff. She said they had an outing or something. There was a variety of rooms and they had options. Every room had a fire place and a balcony that looked out the garden areal. There was a heated swimming pool. It was very luxurious. My interest in it was that I would like to be able to attend things at the University of Wisconsin and I thought there was a bus line and it was not that far from the university. That was my major attraction to it. I visited this facility

5 4 1

caring0416113 2013-04-26 I was very impressed with Hyland Park of Fitchburg. The staff was good. The place is very well-maintained and very clean. It's a modern place and reminded me of a hotel. Everything seemed good. I am a friend or relative of a resident

5 4 1

Joann 2021-08-29 We toured The Waterford at Fitchburg, and it was fine. They were also having a class in the dining room. I think it was current events. The rooms were very adequate. Inside the room was a small kitchen, a bathroom, a bedroom, and a living room area. We got a treat at the end. It was a dessert, and it was very good. I visited this facility

5 5 1

John 2021-08-23 The Waterford at Fitchburg was a nice place. It was clean. The rooms were large. The amenities were very nice and everything I'm looking for. It was bright. One thing I liked about it was it is five minutes from my house. It still seemed a little restricted because of COVID, but every place is like that. They do have an option to cook their own meals. One thing that's unique from what I've seen around here is that if they need assisted living, they stay in the same apartment. They don't have to move to a different unit to get the special services; that was very appealing to me. They get the full assisted living services right there. It's one of the best places I went to. I visited this facility

5 5 1

kathySwrites 2020-10-15 After touring seven places, we chose the Waterford based on the beautiful apartments and well-kept building and interior, but the excellence goes on. Everyone there is like family and although Mom is in independent living she enjoys various activities--movies, social hour, a variety of entertainment brought in (all done safely!) and interacting with staff and other residents. The Waterford makes like easy and safe, Mom is able to get her hair done there, and has dining options that include interaction with other residents. During this time of COVID we are so grateful for the extra mile the staff and management is providing. Mom is in the safest place she can be right now which is of utmost importance these days. I am a friend or relative of a current/past resident

5 5 1

Connie833 2020-10-14 The Waterford was built as a condominium complex. The apartments are sunny and bright with sliding patio doors to a porch or balcony, nice kitchens, large bathrooms and a gas fireplace. New low pile carpet goes down for residents. The building offers underground parking. There is a hair salon on site with friendly faces ready to assist. The Waterford Staff is cheerful, always ready to assist. Mother often remarks that people are kind to her. She loves the food and since she was quite a cook in her day, this makes us happy. Kitchen staff assists with late meals or special requests. Maintenance has been available on the spot when we needed their assistance. When the day comes that Mom needs assisted care, she can stay right in the same unit. A space she loves. There are activities for those who want to join in. Bus service will take residents to appointments on certain days of the week. Hallways are dark, as there no outside windows and Lighting is low. I am a friend or relative of a current/past resident

5 4 1

Bob 2020-04-13 I love The Waterford at Fitchburg. It was a good tour. The staff was very good. It was a nice place to be in and to move into. The room was very nice. It was like a condo. The staff member was very good. She gave me a lot of information and we had a good time. They had a big band there and there was music that was going on. It was very nice. The people were playing some type of game in another room, and people were getting their hair done by the hairdresser. The place was very good and very nice. I visited this facility

5 5 1

VB 2019-06-25 The Waterford at Fitchburg was small and limited, and we didn't like their menu. We immediately weren't inclined to try the food. The place is a bit limited facility wise. I visited this facility

5 3 1

Margie 2017-11-30 The rooms at The Waterford at Fitchburg seemed big enough. Every time a room opens, they re-do it and get it in better shape. However, when I asked the staff why they had fireplaces in all of them, she said it's because it gets cold in Wisconsin in the winter. I didn't like that they heat the apartments with fireplaces. They were doing a lot of repair on the community. When I ate there, the food was average. I visited this facility

5 3 1

P.P 2017-04-14 We are on the waiting list of the Waterford at Fitchburg. It is a retirement home, much like any other. I really only met the sales staff, and they were fine. The rooms had full kitchens, and the carpet is low pile, which is better than some. There are lots of shopping opportunities close by, and the grounds are maintained. The thing we liked about it is that to get assisted living, you do not have to move out of your apartment. The assisted and independent living is combined, and you do not have to take meals; you can do your own cooking. I visited this facility

5 4 1

Larry533746 2017-03-06 The Waterford was wonderful, and the people were very gracious. It started as a condominium and they converted it into assisted and independent living, so the apartments were rather large, very spacious, and well appointed. The dining area seemed to be adequate. They had a lot of programs and activities for them on a scheduled and had a shuttle to take people around to Walgreens and different areas in town. I think they have their act together and do a really good job. I visited this facility

5 5 1

Joan225618 2016-11-25 The Waterford at Fitchburg was absolutely lovely, beautiful, and perfect. I liked the beautiful unit I was shown. It had a fireplace and a balcony, and it was clean. I believe it had a library. I had a nice salad while I was there. I visited this facility

5 5 1

M.R.241360 2016-11-03 The Waterford at Fitchburgwas OK. I would not want to live there, but I guessed it was fine with the people that lived there. The apartments were adequate. The dining area was nice. I visited this facility

5 3 1

Gene24 2015-12-15 I liked the setting at The Waterford at Fitchburg. They had a number of activities, recreations, and exercises. The apartment was very nice and laid out very well. My furniture would fit in there very well. The facility has a pleasant surrounding and a bistro, which was very nice. The atmosphere seemed very pleasant. I visited this facility

5 4 1

Joan97741850 2014-12-13 We chose Waterford because of the location; it’s centrally located for all of our family. They also allow pets. The staff was very polite. Everything was well kept, clean, and secure. They have activities. My mother is in there a little over a month and is just starting to get involved in the activities. The food was very good. She has a 2-bedroom condo, and the rooms are a nice size. I am a friend or relative of a resident

5 4 1

Rebecca29 2014-10-27 The Waterford at Fitchburg was very nice. We just had a short visit, and I didn't see the staff in action. My overall experience was very good, and the surrounding was very nice. I also liked the activities that they had. I visited this facility

5 5 1

Barbara86336050 2014-07-06 The Waterford is about two blocks from where we live now. It was very nice but very expensive. They have people come in to your apartment and give care and they charge extra, so you spend about 5000 a month. I would consider it fairly new. I think it’s been there at least five years, maybe more, so everything looks neat and clean. They have a heated swimming pool. It’s just way out of our price range, though. We had looked at it when it was another company, and the prices were quite a bit lower, but now (with the new corporation) they’ve had this 5000 a month, plus pay extra for things they do and have to charge it by the hour. The staff was very friendly. They had very good food. I don’t like to cook anymore, so that’s important to me. The dining room was very bright and very spacious. I visited this facility

5 4 1

5440 Caddis Bend, Fitchburg, WI 53711

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Reviews of The Waterford at Fitchburg

27 Reviews Write a review

Food

(11 Reviews)

Staff

(13 Reviews)

Facility

(17 Reviews)

Activities

(8 Reviews)

Value

(8 Reviews)

Assisted Living Reviews for The Waterford at Fitchburg

August 07, 2021

By SophiaFiona

I am a friend or relative of a current/past resident

The overall attitude is very corporate and uncaring; my relatives receive little support while paying out a LOT of money. The theme is "You're on your own; we're not really interested." Some of the staff are caring and helpful, but the powers are more concerned about the bottom line. The food is TERRIBLE, and outrageously priced, especially if you need it delivered to your apartment. I'm hoping to help them move.

Provider Response

We apologize you had a negative experience with our community but appreciate the feedback. If you could provide more information to us, we would appreciate the opportunity to try and make this situation better. Please give us a call at your earliest convenience.

May 12, 2021

By Laura

I visited this facility

The Waterford at Fitchburg was way too expensive. They provide the meals and the meals I saw were very poorly made and were of poor quality. I went to the independent part, but it's all in one building. If you're walking through, some apartments were assisted living, some were independent living. All meals were included and I didn't like their options because that was on top of what you pay for your apartment. At one time, the apartments were condos, so when they switched them over, you have to pay for all your electricity, heat, etc., so it really brought the price way up. The place was OK, it did not wow me, but it was very clean. They are limited on budget, too. They do the best they can, and that's understandable. The building was 20 some years old, but that didn't bother me so much. When I asked the staff about the age group, it's 55+ for people living there. I said, "How many people are in their 70s?" and she said very few. I was looking more for an active group because I'm not 70 yet. The one who welcomed me was a little pushy, but very pleasant and knowledgeable. She sent home some bakery stuff in a little gift box, and it was average. I didn't have a meal, but what I saw of them serving was like cafeteria food. It felt more like an institution. They had a beauty parlor. They're really geared towards the assisted living more. If you're independent and you move into the assisted living, you could stay in your same apartment, you didn't have to change apartments.

Provider Response

Hi Laura, we appreciate your honest feedback, as we are always looking for ways to improve. To clarify, we have had changes to our meal service because of CDC and DHS COVID-19 regulations. We understand our integrated independent and assisted living model isn't the right fit for everybody, but we appreciate you taking the time to visit and get to know our community. If you would be willing, we would like to have you contact our executive director to address ways we could improve. Thank you.

October 18, 2020

By travelkathy

I am a friend or relative of a current/past resident

The staff is every caring and responsive. My father is very happy & well at the Waterford. He loves his apartment which is spacious, bright, open and, of course, very nicely appointed for seniors. He would request a greater variety of meals, but enjoys them all the same. Staff has been very committed and responsive to the pandemic and has kept the population well & safe.

Provider Response

Thank you for your positive review travelkathy! It is our honor to serve your dad, along with our other residents. We deeply appreciate the encouragement and support during this challenging year. Our Director of Culinary Services would be receptive to hearing your dad's suggestions. Please feel free to contact Alexandra directly. Thank you and Happy Holidays!

October 16, 2020

By Ginny's Daughter

I am a friend or relative of a current/past resident

When we learned my mom could no longer live independently, I visited several facilities and The Waterford at Fitchburg was by far superior. The rooms are very spacious. My mom has a 2 bedroom with a den. There is plenty of room for her to navigate the space with her scooter. The staff are amazing and always friendly. I never see or hear staff members putting the facility down, as I saw at her former facility. As of October 16, the facility has remained Covid free which is due to the incredible leadership of the organization. They have worked hard to keep families informed of the changing rules and coming up with creative solutions for visits that meet the guidelines. Staff has handled a couple of medical emergencies expediently and professionally, always keeping me informed. Mom's most recent experience at rehab was not good, but the bright spot was Waterford staff. They worked with me to get her home as soon as possible. She is happy to be back where people know her and truly care about her. I sleep better at night knowing she is in good hands at The Waterford. Taking care of your loved one is their number one priority.

October 14, 2020

By lynndosch

I am a friend or relative of a current/past resident

When my 92 year old mother-in-law fell 3 years ago, we needed to move her closer to us with assisted living services. We chose the Waterford and haven't regretted it one bit. The apartments are large and bright with the necessary accommodations for elderly clients. Laundry is in the apartment and done each week for her when the apartment is cleaned. The med cart and staff are fabulous. They have managed several medical emergencies wonderfully with safety of the resident in mind. She gets all 3 meals (which we think are tasty) each day and can choose from an alternate menu if she doesn't like the meal option. Services like hair salon and PT are available on site. We are comforted to know that as she declines, we can add more assistive services. Currently dressing, bathing, and help with using the bathroom are provided daily along with management of her medications. Communications with staff are frequent and helpful. We are especially happy that they have been able to remain Covid free to date (October 2020) which is a minor miracle. The Waterford feels like home to my mother-in-law and we expect her to enjoy her time left in the comforts of a home atmosphere.

Provider Response

Thank you for your positive review Lynn! It is our honor to serve your mom, along with our other residents. We deeply appreciate the encouragement and support during this challenging year. Thank you and Happy Holidays!

October 14, 2020

By Djpsjp

I am a friend or relative of a current/past resident

We came from out of town to make a quick decision to move relative from rehab to assisted living. Sarah made visit happen & arrange for move-in very quickly. Apartment was prepared & things fell into place. Apartment is very spacious & includes many amenities for comfort including fireplace, washer/dryer, porch, & grab bars in bathroom. Relative is very happy & says the meals are delicious & nice variety. Movies in “theater”, hair salon, & activities offered. Convenient to have PT/OT available onsite. Nice patio area. Staff has been very accommodating & wonderful. Response to relative’s needs met with understanding & compassion. All this is being done with health & safety in mind due to COVID-19.

Provider Response

Thank you for your positive review Djpsjp! It is our honor to serve your loved one. We deeply appreciate the encouragement and support during this challenging year. Thank you and Happy Holidays!

October 14, 2020

By HAS

I am a friend or relative of a current/past resident

They have several room sizes to choose from. My parents are in a 2 bedroom with a den for their computer. they are 89 and 91. My mom especially enjoys walking around the facility with her rollator and grabbing a couple pieces of fresh fruit that is always available. the balcony gives her a chance to care for plants that we give to her, and a beautiful view of the Koi pond. They started out on the meal plan, but now feel comfortable cooking in the apartment.

Provider Response

Thank you for your positive review HAS! We deeply appreciate the encouragement and support during this challenging year. Thank you and Happy Holidays!

July 16, 2019

By Dorothy

I visited this facility

We really liked The Waterford at Fitchburg a lot. The apartments were wonderful, large, had a full kitchen, and a full dining room. It was a beautiful community, but when we run out of money, they will not take Medicaid. So we would have to move. The food was wonderful. The staff was very nice and because I'm lactose intolerant he came out to talk to us. The residents like it there as well.

November 19, 2018

By Jan

I visited this facility

I liked The Waterford at Fitchburg a lot and it was very nice and clean. The apartments were nice and I liked the koi pond outside. They had a touch of nature right in the city. I would recommend it. The staff member who showed me around was absolutely wonderful and I liked her a lot. She had a lot of information, spent a lot of time with me, and made me feel very comfortable.

February 27, 2018

By Marie

I visited this facility

The Waterford at Fitchburg was very nice. I like it a lot. It had a lot of nice amenities and programs, but it was just too expensive. The staff was very friendly and very nice. They answered all our questions.

January 31, 2016

By Marilyn119411150

I visited this facility

I went to The Waterford at Fitchburg. When I went there, the place was empty and everybody was gone so I did not meet any of the staff. She said they had an outing or something. There was a variety of rooms and they had options. Every room had a fire place and a balcony that looked out the garden areal. There was a heated swimming pool. It was very luxurious. My interest in it was that I would like to be able to attend things at the University of Wisconsin and I thought there was a bus line and it was not that far from the university. That was my major attraction to it.

April 26, 2013

By caring0416113

I am a friend or relative of a resident

I was very impressed with Hyland Park of Fitchburg. The staff was good. The place is very well-maintained and very clean. It's a modern place and reminded me of a hotel. Everything seemed good.

See all Assisted Living reviews (12)

Independent Living Reviews for The Waterford at Fitchburg

August 29, 2021

By Joann

I visited this facility

We toured The Waterford at Fitchburg, and it was fine. They were also having a class in the dining room. I think it was current events. The rooms were very adequate. Inside the room was a small kitchen, a bathroom, a bedroom, and a living room area. We got a treat at the end. It was a dessert, and it was very good.

Provider Response

Thank you for taking time to leave a positive review, Joann. Please let us know if we can answer any additional questions for you and how we can best assist with your transition to The Waterford.

August 23, 2021

By John

I visited this facility

The Waterford at Fitchburg was a nice place. It was clean. The rooms were large. The amenities were very nice and everything I'm looking for. It was bright. One thing I liked about it was it is five minutes from my house. It still seemed a little restricted because of COVID, but every place is like that. They do have an option to cook their own meals. One thing that's unique from what I've seen around here is that if they need assisted living, they stay in the same apartment. They don't have to move to a different unit to get the special services; that was very appealing to me. They get the full assisted living services right there. It's one of the best places I went to.

Provider Response

Thank you for taking time to leave a positive review, John. Please let us know what we can do to assist with your transition to The Waterford.

October 15, 2020

By kathySwrites

I am a friend or relative of a current/past resident

After touring seven places, we chose the Waterford based on the beautiful apartments and well-kept building and interior, but the excellence goes on. Everyone there is like family and although Mom is in independent living she enjoys various activities--movies, social hour, a variety of entertainment brought in (all done safely!) and interacting with staff and other residents. The Waterford makes like easy and safe, Mom is able to get her hair done there, and has dining options that include interaction with other residents. During this time of COVID we are so grateful for the extra mile the staff and management is providing. Mom is in the safest place she can be right now which is of utmost importance these days.

Provider Response

Thank you for your positive review Kathy! It is our honor to serve your mom, along with our other residents. We deeply appreciate the encouragement and support during this challenging year. Thank you and Happy Holidays!

October 14, 2020

By Connie833

I am a friend or relative of a current/past resident

The Waterford was built as a condominium complex. The apartments are sunny and bright with sliding patio doors to a porch or balcony, nice kitchens, large bathrooms and a gas fireplace. New low pile carpet goes down for residents. The building offers underground parking. There is a hair salon on site with friendly faces ready to assist. The Waterford Staff is cheerful, always ready to assist. Mother often remarks that people are kind to her. She loves the food and since she was quite a cook in her day, this makes us happy. Kitchen staff assists with late meals or special requests. Maintenance has been available on the spot when we needed their assistance. When the day comes that Mom needs assisted care, she can stay right in the same unit. A space she loves. There are activities for those who want to join in. Bus service will take residents to appointments on certain days of the week. Hallways are dark, as there no outside windows and Lighting is low.

Provider Response

Thank you for your positive review Connie! It is our honor to serve your mother, along with our other residents. We deeply appreciate the encouragement and support during this challenging year. Thank you and Happy Holidays!

April 13, 2020

By Bob

I visited this facility

I love The Waterford at Fitchburg. It was a good tour. The staff was very good. It was a nice place to be in and to move into. The room was very nice. It was like a condo. The staff member was very good. She gave me a lot of information and we had a good time. They had a big band there and there was music that was going on. It was very nice. The people were playing some type of game in another room, and people were getting their hair done by the hairdresser. The place was very good and very nice.

Provider Response

Bob, thank you for the kind words. We thank you for taking the time to visit and look forward to you joining our family. Please let us know if you have any additional questions. Thanks again!

June 25, 2019

By VB

I visited this facility

The Waterford at Fitchburg was small and limited, and we didn't like their menu. We immediately weren't inclined to try the food. The place is a bit limited facility wise.

November 30, 2017

By Margie

I visited this facility

The rooms at The Waterford at Fitchburg seemed big enough. Every time a room opens, they re-do it and get it in better shape. However, when I asked the staff why they had fireplaces in all of them, she said it's because it gets cold in Wisconsin in the winter. I didn't like that they heat the apartments with fireplaces. They were doing a lot of repair on the community. When I ate there, the food was average.

April 14, 2017

By P.P

I visited this facility

We are on the waiting list of the Waterford at Fitchburg. It is a retirement home, much like any other. I really only met the sales staff, and they were fine. The rooms had full kitchens, and the carpet is low pile, which is better than some. There are lots of shopping opportunities close by, and the grounds are maintained. The thing we liked about it is that to get assisted living, you do not have to move out of your apartment. The assisted and independent living is combined, and you do not have to take meals; you can do your own cooking.

March 06, 2017

By Larry533746

I visited this facility

The Waterford was wonderful, and the people were very gracious. It started as a condominium and they converted it into assisted and independent living, so the apartments were rather large, very spacious, and well appointed. The dining area seemed to be adequate. They had a lot of programs and activities for them on a scheduled and had a shuttle to take people around to Walgreens and different areas in town. I think they have their act together and do a really good job.

November 25, 2016

By Joan225618

I visited this facility

The Waterford at Fitchburg was absolutely lovely, beautiful, and perfect. I liked the beautiful unit I was shown. It had a fireplace and a balcony, and it was clean. I believe it had a library. I had a nice salad while I was there.

November 03, 2016

By M.R.241360

I visited this facility

The Waterford at Fitchburgwas OK. I would not want to live there, but I guessed it was fine with the people that lived there. The apartments were adequate. The dining area was nice.

December 15, 2015

By Gene24

I visited this facility

I liked the setting at The Waterford at Fitchburg. They had a number of activities, recreations, and exercises. The apartment was very nice and laid out very well. My furniture would fit in there very well. The facility has a pleasant surrounding and a bistro, which was very nice. The atmosphere seemed very pleasant.

December 13, 2014

By Joan97741850

I am a friend or relative of a resident

We chose Waterford because of the location; it’s centrally located for all of our family. They also allow pets. The staff was very polite. Everything was well kept, clean, and secure. They have activities. My mother is in there a little over a month and is just starting to get involved in the activities. The food was very good. She has a 2-bedroom condo, and the rooms are a nice size.

October 27, 2014

By Rebecca29

I visited this facility

The Waterford at Fitchburg was very nice. We just had a short visit, and I didn't see the staff in action. My overall experience was very good, and the surrounding was very nice. I also liked the activities that they had.

July 06, 2014

By Barbara86336050

I visited this facility

The Waterford is about two blocks from where we live now. It was very nice but very expensive. They have people come in to your apartment and give care and they charge extra, so you spend about 5000 a month. I would consider it fairly new. I think it’s been there at least five years, maybe more, so everything looks neat and clean. They have a heated swimming pool. It’s just way out of our price range, though. We had looked at it when it was another company, and the prices were quite a bit lower, but now (with the new corporation) they’ve had this 5000 a month, plus pay extra for things they do and have to charge it by the hour. The staff was very friendly. They had very good food. I don’t like to cook anymore, so that’s important to me. The dining room was very bright and very spacious.

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Questions about The Waterford at Fitchburg

Describe the overall population of assisted living residents at The Waterford at Fitchburg. What is their average age? What are their favorite things to do?

65 years and older

What programs or activities does The Waterford at Fitchburg offer to enrich residents' well-being?

We have a full-time activity director that offers a wide variety of programs from social gatherings, entertainment, exercise, bingo, church services and outings.

What places are near The Waterford at Fitchburg or within walking distance for assisted living residents to enjoy?

Grocery, pharmacy, restaurants and Medical clinics

What transportation services does The Waterford at Fitchburg offer to assisted living residents?

Medical appointment transportation and group outings

What makes the chef or dining program at The Waterford at Fitchburg exceptional? What kind of menu can assisted living residents expect?

In addition to our daily featured entree for all three meals, we offer an "Always Available" menu featuring a selection of menu items such as hamburgers, salads, sandwiches, vegetable lasagna, and more! Breakfast is served restaurant-style, while Lunch and Dinner are banquet-style.

What safety features or security measures does The Waterford at Fitchburg offer to assisted living residents?

All doors with exception of main door are locked/secured 24/7; front door does lock in the evening also so building is not accessible without a key.

How does The Waterford at Fitchburg keep residents' families informed about their loved ones?

Open line of communication via phone, email and face to face visits

If The Waterford at Fitchburg accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We do accept small dogs and cats. We do offer some green area for dogs in the front of our building and have a courtyard they can enjoy with their humans!

What ongoing senior care training does the staff receive?

Staff receives regular training on a variety of topics.

What places are nearby for independent living residents to enjoy?

We are close to many restaurants, grocery, medical clinics and shopping

What are some recent off-site events that the community activity director at The Waterford at Fitchburg has organized?

Trips shopping, out to lunch, casino, scenic drives, Olbrich Gardens

What transportation services does The Waterford at Fitchburg offer to independent living residents?

Medical appointment transportation and scheduled group outings

What makes the chef or dining program at The Waterford at Fitchburg exceptional? What kind of menu can independent living residents expect?

Offer meal options for lunch and dinner to independent residents. Lunch and dinner always have option of main entree but can also select from our always available menu with a 2 hour notice. Breakfast is included and offers a variety of options.

What common areas are available for independent living residents?

Bistro, Library, exercise room, theater and billards room, craft room, courtyard with koi pond

What safety features or security measures does The Waterford at Fitchburg offer to independent living residents?

Secured and monitored entry

If The Waterford at Fitchburg accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We do accept small dogs and cats. We do offer some green area for dogs in the front of our building and have a courtyard they can enjoy with their humans!

Does The Waterford at Fitchburg work with an agency or registry to provide nursing and medical assistance as needed?

We offer 24/7 caregiver support under our assisted living options for residents living here. Some of our independent residents do choose to work with a home health agency as needed also.

What safety features or security measures does The Waterford at Fitchburg provide to protect residents who wander?

We are not a memory care community and do not offer a secured community for those that wander.

Photos of The Waterford at Fitchburg

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Services and Amenities of The Waterford at Fitchburg

Room and housing options

1-bedroom apartments
2-bedroom apartments
Condos Townhomes

Dining options

In Room Kitchens
Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
Garden And Patio
Resident Parking

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Activities

Offsite Activities
Religious Services

Guest services

Guests At Mealtime

Languages

English

General

Respite Care
Minimum Age: 65
Pets: Yes

Types of care

Walking Wheelchair Assistance

Licenses

State Licenses: 0014814

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About The Waterford at Fitchburg

Get to know the warm, friendly environment at The Waterford at Fitchburg and you'll see how thoughtful amenities and world-class services come together in harmony. Residents at our Independent Living and Assisted Living community in Fitchburg, WI, are afforded the privacy and freedom to live a vibrant lifestyle in spacious one- and two-bedroom condo-style apartments with individual balconies and fireplaces. From thoughtfully designed floor plans to features such as a personal wait staff in the tastefully decorated dining room, our residents may just find that we have thought of everything. Our supportive environment encourages health and independence through innovative recreational, educational, health and wellness programs, while the beautifully manicured grounds provide a perfect backdrop for leisurely spring and summer strolls. The Waterford puts residents just around the corner from an array of shopping, dining and entertainment options as well as near medical facilities and pharmacies for the ultimate in convenience.

The Waterford at Fitchburg

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Questions about The Waterford at Fitchburg

Photos of The Waterford at Fitchburg

Services and Amenities of The Waterford at Fitchburg

Room and housing options

Dining options

Features

Cleaning services

Activities

Guest services

Languages

General

Types of care

Licenses

About The Waterford at Fitchburg

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