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Featured Review
Kathy Palm
5
|
February 1, 2023
We moved our family member from a large, eye-appealing, highly-talked up assisted living facility only to find that residents were forgotten, not known by staff and not well taken care of. We found Waterford at Hartford, a much smaller assisted living facility that doesn't have the eye appeal. We are so happy we made the move to Waterford at Hartford. What's important is the care the resident gets. Waterford at Hartford has a responsive management team and a staff that knows our family member by name, knows their health needs and most important, takes the time to care for our family member at the level of care she needs. The staff communicates with one another and that makes such a difference in the care rendered. Our family member's mental attitude has increased, giving her a reason to enjoy her daily life all because the staff cares and loves the residents. Again, we are so glad we found Waterford at Hartford. A small town assisted living facility giving loving care.
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About The Waterford at Hartford in Hartford, Wisconsin
Open your heart to a homelike atmosphere when taking up residence at The Waterford at Hartford. Our Assisted Living and Memory Care community in Hartford, WI enriches the lives of residents by providing an environment that is physically, mentally, spiritually and emotionally stimulating. Spacious one- and two-bedroom apartment homes in Assisted Living feature kitchenettes and large bathrooms with safety features including hand rails and walk-in showers. Our Memory Care common area boasts an abundance of gardening opportunities in addition to an outdoor patio where residents can get out and enjoy sunny weather. Small pets are welcome in our well-appointed community with an activity room where residents can challenge their friends, neighbors and loved ones to card and board games. Our caring and professional staff provides a helping hand for residents who may appreciate assistance with activities of daily living. You can be assured that our Hartford Assisted Living and Memory Care community provides the quality care that will allow residents to remain as self-reliant as possible while living in a supportive environment where 24-hour staffing is available. Caregivers offer medication reminders and housekeeping and laundry services so residents can say goodbye to the worries of living alone and hello to a relaxed lifestyle in the city near Pike Lake. Scheduled courtesy transportation can take our residents to some of the premier shopping, dining and entertainment in and around the area. Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.To learn more about this providers license and review other available state reports, please visit: Wisconsin Department of Health Services Division of Quality Assurance Provider Search
Reviews of The Waterford at Hartford in Hartford, Wisconsin
3.9
(12 reviews)
Facility
4.3
Staff
4.1
Food
4.8
Activities
5.0
Value
5.0
Kathy Palm
5
|
February 1, 2023
We moved our family member from a large, eye-appealing, highly-talked up assisted living facility only to find that residents were forgotten, not known by staff and not well taken care of. We found Waterford at Hartford, a much smaller assisted living facility that doesn't have the eye appeal. We are so happy we made the move to Waterford at Hartford. What's important is the care the resident gets. Waterford at Hartford has a responsive management team and a staff that knows our family member by name, knows their health needs and most important, takes the time to care for our family member at the level of care she needs. The staff communicates with one another and that makes such a difference in the care rendered. Our family member's mental attitude has increased, giving her a reason to enjoy her daily life all because the staff cares and loves the residents. Again, we are so glad we found Waterford at Hartford. A small town assisted living facility giving loving care.
Provider Response
LynnLocke
5
|
January 9, 2023
The care and activities Are great. We were Concerned about her Care being we always Took care of her. The staff is so kind and helpful they give her plenty of activities to do. My mother has told us so many times She just loves it there. They take trips, yr round and gets them out. When she gets sick they keep us informed and advises us. They always make sure she get 3 meals aday. She likes being Busy and associating With people, and there Is plenty of that. So thanks to The Waterford @Hartford And their staff for doing what you do so well .
Provider Response
Ms. Kolsch
5
|
January 5, 2023
The rooms are spacious and comfortable. This place feels like home. The staff is amazing. They are very kind and giving. They really know how to interact with the residents and help them. My Mom's favorite activity was bingo but she also enjoyed the outings they went on, the exercise and craft classes and the singing show that they had. They have a beautiful outside garden for the residents to sit in. They can see a lot of wildlife as it overlooks a beautiful pond. When we were looking for a place for our Mom, we found this wonderful place. On our first visit the staff was so wonderful and helpful that I already felt like this place was where Mom should be. They showed us a wonderful room and we meet many of the staff the day of our tour. We looked at a couple more places that day but not one place made us feel like the Waterford made us feel. We called immediately and told her we would take the room. My Mom was only there for about 10 months but in that 10 months I could not have been happier with our decision. The staff is amazing, very caring and knowledgeable. I would Highly recommend The Waterford at Hartford to anyone looking for a great place for their parents!
Provider Response
Gwen
2
|
November 27, 2022
The Waterford at Hartford was newly renovated, but it still needs a lot of updating. It was very dark in the hallways and the dining area. I was not overly impressed with it. The facility was clean, but the overall feeling when you walked in was very dark. I wasn't impressed with the staff. They didn't know we were coming for some reason, even though it was scheduled. So we were there for 15 minutes before anyone came and asked if they could help us. The staff was running back and forth. They were taking some of the residents out to go shopping or whatever, which I thought was awesome. But they just never acknowledged that you were there, even though we were just sitting right there in the open. She kind of rushed us through the facility. I didn't see any residents around. I looked at their board, and they were supposed to be having activities, but nothing was going on. It was not a good experience for us.
Provider Response
Justin K
5
|
October 14, 2022
My dad used to live here several years ago. He loved the food and I had lots of meals with him which were free for me. I went in to visit a friend of mine who moved in a couple weeks ago and WOW they made made a ton of updates. The place looks great. A lot of the same people work there which was nice to see - many of them remembered me too which reinforced I picked a great place for my dad. If you are looking around this place is the only place you need to see.
Janice
5
|
July 20, 2022
The Waterford at Hartford looks very nice, it looks like it's a new one. Carla showed me around where they have assisted living. She was very pleasant. I'd seen a group of men that were playing cards. She did show me one room, but she said there's no vacancies still. The room is OK. The grounds and buildings are all very pleasant.
Momma M
5
|
October 11, 2020
Even though my mother does not participate. I’m very happy with the availability of things available to her. The extra patience during this pandemic is very appreciated. This is a wonderful place for your elderly loved one. The residents are as wonderful as the staff. Thank you Waterford of Hartford for having my mom. She is so close to me! ❤️❤️❤️❤️
Provider Response
Mark
2
|
October 29, 2018
The Waterford at Hartford is run down. The outside looked fine, but the inside looked old and dingy. It needed some care. The staff was friendly. The dining area also needed to remodeled. They had a big fair going on outside the building when I was there. They need to clean up their facility.
jeff813434
4
|
May 25, 2017
We found The Waterford for mother, and she's been there for about 4 weeks. The staff is very friendly, the apartments are very nice, she is in a shared room, and they share a common bathroom and a kitchenette. The grounds were nice, they've got good views, there's a little marsh area, and there's easy access off the road. You can take them outside for walks. She has no complaints with the food, and I think the food is pretty good. The pricing is in the norm in the area, and it was close to the family.
Caring7745
4
|
September 28, 2013
Emerald Ridge was very clean and well cared for. The rooms are a little bit smaller and not every room has a private bathroom. The dining area was very nice and the kitchen was much smaller. They have a separate section that focuses on the memory care but we are not yet looking for that. If we were specifically looking for that, that would be a good option. The staff was very good and very helpful. They gave us a very nice tour.
mommy2two
1
|
October 15, 2012
The staff turnover at this place is unbelievable. Every other month there is a new person running the place! The owners seem to just tell the families what we want to hear. My grandmas friends seem to be moving out of here and i think we will be looking to relocate very soon.
Provider Response
Thank you for taking the time to communicate to us why our service did not meet your expectations. We understand a few "Growing Pains" were felt by all as new owners transitioned into Emerald Ridge Assisted Living. Please accept our sincerest apology for any trouble or inconvenience we have caused you. As with any changes in ownership, staff changes were certain to follow. As new owners, we have very high standards when it comes to providing care to our residents. We only hire Certified Nursing Assistants who can demonstrate competency in all of the required skills to care for your loved one. My hope for you is to hang in there with us a bit longer, as we get settled I assure you your loved one will benefit from the years of knowledge and experience we bring to Emerald Ridge Assisted Living.
TarynDHolmes1
4
|
June 24, 2012
My grandmother has been disabled for over 10 years because of a car accident, and as such, needs a lot of help with anything mobility related. She is essentially confined to a wheelchair, but she says the staff are happy to help her move around in general, use the bathroom, change clothes, etc. Upon my visit, the staff seemed exceptionally helpful and friendly, and the facility itself was very clean and in good condition. The few residents that were out in the common areas seemed rather cheerful as well. Everything was brightly lit and colorful, and it seemed to be an overall pleasant and warm place. Bulletin boards were covered with calendars, schedules, menus, and the like, so it seemed like there was no shortage of activities to engage in. My grandmother loves talking and telling stories about her interactions with staff members and the other residents, so I would say she is very pleased with her home.
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Services and Amenities of The Waterford at Hartford in Hartford, Wisconsin
Aquatic Amenities
- Hot Tub Spa
Financing & Payment Options
- Accepts Check Payments
- Accepts Credit Card Payments
- Accepts Insurance
- Medicaid Accepted
- Medicare Accepted
- Rent And Care Fees
Guests
- Guest Parking
- Overnight Guests
Inside Amenities
- Computer Room
- Entertainment Venues
- Cable/Satellite TV in Common Area
Outside Amenities
- Garden
Room Amenities
- Wifi/Internet In Unit
Kitchen Types
- Kitchenette
Diet & Nutrition
- Diabetic
- Low Fat
- Low Salt
- Vegetarian Diet Available
- Special Diets/Dietary Accommodations
Fitness & Wellness Programs
- Salon Services
Health Services
- Medication Reminders
Languages
- English spoken
Parking Options
- Parking Lot
Specialized Staff
- Nurse on Staff (Part time)
- Nurse on Staff (24 Hours)
Personal Care
- Cooking services
Dining
- Communal Dining
- Guest Meals
Games Hobbies & Recreation
- Arts & Crafts Activities/Programs
- Literary Activities/Programs
- Facilitated Field Trips/Outings
- Tabletop & Other Games/Programs
- Horticultural Activities
Housekeeping & Maintenance
- Housekeeping Services
- Laundry Services
- Linen Services
On-Site Services
- Religious Services
Pets
- Pets
- No Small Dogs
Transportation & Shopping
- General Transportation Services
Additional Amenity Information
- Fee Structure: none
- Housing: none
- Dining: none
- Features: none
- Technology: none
- Activities: none
- Financial Guidance: none
- Diet: none
- Nurses: none
- Range Of Services: none
- Payment Options: none
- State Licenses: 0015651
State Licenses
State License: 0015651
Costs for The Waterford at Hartford in Hartford, Wisconsin
Assisted Living
$3,465
Starting Price
Memory Care
$5,850
Starting Price
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