We moved our family member from a large, eye-appealing, highly-talked up assisted living facility only to find that residents were forgotten, not known by staff and not well taken care of. We found Waterford at Hartford, a much smaller assisted living facility that doesn't have the eye appeal. We are so happy we made the move to Waterford at Hartford. What's important is the care the resident gets.
Waterford at Hartford has a responsive management team and a staff that knows our family member by name, knows their health needs and most important, takes the time to care for our family member at the level of care she needs. The staff communicates with one another and that makes such a difference in the care rendered. Our family member's mental attitude has increased, giving her a reason to enjoy her daily life all because the staff cares and loves the residents.
Again, we are so glad we found Waterford at Hartford. A small town assisted living facility giving loving care.
The Waterford at Hartford
Offers Assisted Living and Memory Care
12 Reviews
1025 Bell Avenue, Hartford, WI 53027
Call
(800) 385-2527
Reviews of The Waterford at Hartford
Assisted Living Reviews for The Waterford at Hartford
February 01, 2023
I visited this facility
January 09, 2023
I am a friend or relative of a current/past resident
The care and activities
Are great. We were
Concerned about her
Care being we always
Took care of her. The staff is so kind and helpful they give her plenty of activities to do. My mother has told us so many times
She just loves it there.
They take trips, yr round and gets them out. When she gets sick they keep us informed and advises us. They always make sure she get 3 meals aday. She likes being
Busy and associating
With people, and there
Is plenty of that. So thanks to The Waterford @Hartford
And their staff for doing what you do so well .
Provider Response
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
November 26, 2022
I visited this facility
The Waterford at Hartford was newly renovated, but it still needs a lot of updating. It was very dark in the hallways and the dining area. I was not overly impressed with it. The facility was clean, but the overall feeling when you walked in was very dark. I wasn't impressed with the staff. They didn't know we were coming for some reason, even though it was scheduled. So we were there for 15 minutes before anyone came and asked if they could help us. The staff was running back and forth. They were taking some of the residents out to go shopping or whatever, which I thought was awesome. But they just never acknowledged that you were there, even though we were just sitting right there in the open. She kind of rushed us through the facility. I didn't see any residents around. I looked at their board, and they were supposed to be having activities, but nothing was going on. It was not a good experience for us.
Provider Response
We are disappointed to hear that you did not have a more positive experience with us at The Waterford at Hartford. We hope you are willing to give us another chance. Please reach out to us so we can work towards a resolution.
October 14, 2022
I am a friend or relative of a current/past resident
My dad used to live here several years ago. He loved the food and I had lots of meals with him which were free for me. I went in to visit a friend of mine who moved in a couple weeks ago and WOW they made made a ton of updates. The place looks great. A lot of the same people work there which was nice to see - many of them remembered me too which reinforced I picked a great place for my dad. If you are looking around this place is the only place you need to see.
July 20, 2022
I visited this facility
The Waterford at Hartford looks very nice, it looks like it's a new one. Carla showed me around where they have assisted living. She was very pleasant. I'd seen a group of men that were playing cards. She did show me one room, but she said there's no vacancies still. The room is OK. The grounds and buildings are all very pleasant.
October 10, 2020
I am a friend or relative of a current/past resident
Even though my mother does not participate. I’m very happy with the availability of things available to her. The extra patience during this pandemic is very appreciated. This is a wonderful place for your elderly loved one. The residents are as wonderful as the staff. Thank you Waterford of Hartford for having my mom. She is so close to me! ❤️❤️❤️❤️
Provider Response
Thank you so much for this kind review! We sincerely appreciate your support during this difficult time for all of us. We look forward to seeing everyone's family and friends again soon!
October 29, 2018
I visited this facility
The Waterford at Hartford is run down. The outside looked fine, but the inside looked old and dingy. It needed some care. The staff was friendly. The dining area also needed to remodeled. They had a big fair going on outside the building when I was there. They need to clean up their facility.
May 25, 2017
I am a friend or relative of a current/past resident
We found The Waterford for mother, and she's been there for about 4 weeks. The staff is very friendly, the apartments are very nice, she is in a shared room, and they share a common bathroom and a kitchenette. The grounds were nice, they've got good views, there's a little marsh area, and there's easy access off the road. You can take them outside for walks. She has no complaints with the food, and I think the food is pretty good. The pricing is in the norm in the area, and it was close to the family.
September 28, 2013
I visited this facility
Emerald Ridge was very clean and well cared for. The rooms are a little bit smaller and not every room has a private bathroom. The dining area was very nice and the kitchen was much smaller. They have a separate section that focuses on the memory care but we are not yet looking for that. If we were specifically looking for that, that would be a good option. The staff was very good and very helpful. They gave us a very nice tour.
October 14, 2012
I am a friend or relative of resident
The staff turnover at this place is unbelievable. Every other month there is a new person running the place! The owners seem to just tell the families what we want to hear. My grandmas friends seem to be moving out of here and i think we will be looking to relocate very soon.
Provider Response
Thank you for taking the time to communicate to us why our service did not meet your expectations. We understand a few "Growing Pains" were felt by all as new owners transitioned into Emerald Ridge Assisted Living. Please accept our sincerest apology for any trouble or inconvenience we have caused you. As with any changes in ownership, staff changes were certain to follow. As new owners, we have very high standards when it comes to providing care to our residents. We only hire Certified Nursing Assistants who can demonstrate competency in all of the required skills to care for your loved one. My hope for you is to hang in there with us a bit longer, as we get settled I assure you your loved one will benefit from the years of knowledge and experience we bring to Emerald Ridge Assisted Living.
June 24, 2012
I am a friend or relative of a resident
My grandmother has been disabled for over 10 years because of a car accident, and as such, needs a lot of help with anything mobility related. She is essentially confined to a wheelchair, but she says the staff are happy to help her move around in general, use the bathroom, change clothes, etc. Upon my visit, the staff seemed exceptionally helpful and friendly, and the facility itself was very clean and in good condition. The few residents that were out in the common areas seemed rather cheerful as well. Everything was brightly lit and colorful, and it seemed to be an overall pleasant and warm place. Bulletin boards were covered with calendars, schedules, menus, and the like, so it seemed like there was no shortage of activities to engage in. My grandmother loves talking and telling stories about her interactions with staff members and the other residents, so I would say she is very pleased with her home.
Memory Care Reviews for The Waterford at Hartford
January 05, 2023
I am a friend or relative of a current/past resident
The rooms are spacious and comfortable. This place feels like home. The staff is amazing. They are very kind and giving. They really know how to interact with the residents and help them. My Mom's favorite activity was bingo but she also enjoyed the outings they went on, the exercise and craft classes and the singing show that they had. They have a beautiful outside garden for the residents to sit in. They can see a lot of wildlife as it overlooks a beautiful pond. When we were looking for a place for our Mom, we found this wonderful place. On our first visit the staff was so wonderful and helpful that I already felt like this place was where Mom should be. They showed us a wonderful room and we meet many of the staff the day of our tour. We looked at a couple more places that day but not one place made us feel like the Waterford made us feel. We called immediately and told her we would take the room. My Mom was only there for about 10 months but in that 10 months I could not have been happier with our decision. The staff is amazing, very caring and knowledgeable. I would Highly recommend The Waterford at Hartford to anyone looking for a great place for their parents!
Provider Response
Ms. Kolsch, thank you for your kind review; we are happy to pass along your comments to the team here at The Waterford at Hartford! We hope you have a great day!
Questions about The Waterford at Hartford
What ongoing training does the staff receive in dementia care?
We have regular training for the staff about memory loss and dementia, medication administration, resident rights and other important topics. The team also has access to a training database so they can get more training on areas of interest to them.
Describe the overall population of assisted living residents at The Waterford at Hartford. What is their average age? What are their favorite things to do?
Both men and women call our community home. Their ages vary from 65 to 100+. Our residents enjoy daily activities such as morning exercise, bingo, movie nights, garden club and much more.
What programs or activities does The Waterford at Hartford offer to enrich residents' well-being?
The Waterford offers a variety of activities for the residents. We can send you a copy of the activity calendar if you would like to see all of the fun things we do each day.
What places are near The Waterford at Hartford or within walking distance for assisted living residents to enjoy?
Ponderosa, Dairy Queen, Mc Donalds, Walgreens
What transportation services does The Waterford at Hartford offer to assisted living residents?
We have a bus used for activities. Also city and county taxi available.
What makes the chef or dining program at The Waterford at Hartford exceptional? What kind of menu can assisted living residents expect?
The menus at the Waterford change with each season. We serve more soups and heavier meals during the winter months and lighter meals with fresh fruits and veggies during the spring and summer months when they are in season.
How does The Waterford at Hartford keep residents' families informed about their loved ones?
We like to show everyone what we are up to on our facebook page, mailers, phone calls and also email. We try to communicate with each family how they prefer to be contacted.
What is the care staff-to-resident ratio at The Waterford at Hartford during daytime and nighttime hours?
It depends on what type of care and services each resident needs. We adjust our staffing ratios to make sure each resident has prompt access to a team member all day and night.
If The Waterford at Hartford accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Cats and dogs are welcome. There is a one time deposit.
What ongoing senior care training does the staff receive?
We have regular training for the staff about memory loss and dementia, medication administration, resident rights and other important topics. The team also has access to a training database so they can get more training on areas of interest to them.
What programs or activities does The Waterford at Hartford offer to keep residents engaged? How does the staff engage residents' long-term memories?
The Waterford offers a variety of activities for the residents. We can send you a copy of the activity calendar if you would like to see all of the fun things we do each day. We adjust the difficulty of the activity so that each resident can successfully participate.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident's physician is kept up to date with any changes. The team watches for any changes and promptly reports them to each person who is a part of caring for that resident including the family. The resident's personal physician can complete a cognitive exam so that you have an idea on how early or late your loved one may be in the memory loss continuum.
What techniques does The Waterford at Hartford use to support memory care residents during mealtimes?
The staff spend 1:1 time with residents who need special attention to ensure they get the proper nutrition at meal times. We can also help to physically assist a resident who may struggle to use a utensil to eat on their own. We provide lots of verbal encouragement as needed too. We can also prepare food with different textures, consistencies or even cut the meal up into bite sized pieces. Sometimes residents are most successful when they eat with their hands for finger foods which is OK. Everyone's needs are different and being different is something to celebrate. It's important to meet each resident where they are at, and not worry about fitting in or doing something how we want them to.
How does The Waterford at Hartford keep residents' families informed about their loved ones' health?
We like to show everyone what we are up to on our facebook page, mailers, phone calls and also email. We try to communicate with each family how they prefer to be contacted.
Is The Waterford at Hartford affiliated with a hospital if more care is needed?
We are not affiliated with a medical system as we allow residents to choose their preference for care. Home care, therapy and hospice services are more than welcome to join our team in providing quality care to our residents. We will try to direct you to services if we think you or your loved one would benefit from some extra services and attention.
Costs for The Waterford at Hartford
Services and Amenities of The Waterford at Hartford
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: None
- Assisted Living Starting At: $4685/month
- Memory Care Starting At: $7400/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: No
- Studio Apartments
- Housing Extra: None
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Dining Extra: None
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Spa
- Features Extra: None
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Wifi
- Technology Extra: None
Health services
- Medication Management
- Nurse On Staff: No
Activities
- Offsite Activities
- Games
- Stories
- Religious Services
- Book Clubs
- Wii Sports
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: None
Financial guidance
- Financial Guidance Extra: None
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Special Diets
- Low Salt
- Vegetarian
- Diet Extra: None
Languages
- English
General
- Resident Capacity: 53
- Staff Patient Ratio: 1 To 6
- Minimum Age: 60
- Pets: Yes
Nurses
- Nurses Extra: None
Range of services
- Range Of Services Extra: None
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: None
Licenses
- State Licenses: 0015651
About The Waterford at Hartford
Open your heart to a homelike atmosphere when taking up residence at The Waterford at Hartford. Our Assisted Living and Memory Care community in Hartford, WI enriches the lives of residents by providing an environment that is physically, mentally, spiritually and emotionally stimulating. Spacious one- and two-bedroom apartment homes in Assisted Living feature kitchenettes and large bathrooms with safety features including hand rails and walk-in showers. Our Memory Care common area boasts an abundance of gardening opportunities in addition to an outdoor patio where residents can get out and enjoy sunny weather. Small pets are welcome in our well-appointed community with an activity room where residents can challenge their friends, neighbors and loved ones to card and board games. Our caring and professional staff provides a helping hand for residents who may appreciate assistance with activities of daily living. You can be assured that our Hartford Assisted Living and Memory Care community provides the quality care that will allow residents to remain as self-reliant as possible while living in a supportive environment where 24-hour staffing is available. Caregivers offer medication reminders and housekeeping and laundry services so residents can say goodbye to the worries of living alone and hello to a relaxed lifestyle in the city near Pike Lake. Scheduled courtesy transportation can take our residents to some of the premier shopping, dining and entertainment in and around the area.
Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.
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