Granpark Terrace

Michael

A friend was once a resident of Granpark Terrace. The facility itself looked very good. The apartment that they had was very nice. It had a separate bathroom, a separate bedroom, and a separate living area. The kitchen was supplied with a dishwasher, and they had a clothes washer and dryer right in the place. The problem, however, was with the staffing, or the lack thereof. They had, I believe, 12 apartments and they only had two occupancies because people were leaving. The physical appearance was good, the facility was nice, but they didn't have any maintenance staff or anybody that would be able to address any maintenance issues. They didn't have anybody. Once in a while, they'd have somebody, so it was very minimal and very, very hard to get assistance if the assistance was needed. It was bad. The food was served to the room, and it was typical institutional food that wasn't anything spectacular. They have hotdogs and beans for dinner and things like that and for lunch, it would be something like a hamburger with corn or mashed potatoes. The food was nothing to write home about. My friend is glad she went back over to the nursing home side from the assisted living because at least she has more on-hand staff, and she could depend on getting her medications on time. Even though the nursing home side is understaffed, assisted living was even worse. They're supposed to have these little lapel button things that if they need help or they fall, they'd be able to get hold of somebody and it's nonfunctional. They didn't work. There was nobody they could call to get help. If she needed somebody, she'd have to call the nursing home. There was no direct call to the nursing home side. She'd have to call two, press three or four buttons like if you want this, press one, now that you're here, if you want this or this, press one or if you want this, press two. So, you have an elderly person on a phone trying to sort through trying to get help. Terrible. The services and the care that they give are really bad. If all you want is a nice apartment, I won't be spending $3500 for that kind of service. It's terribly managed.