Milestone Senior Living - Eau Claire

I looked into this facility for my mother. An at home visit had been scheduled with the facility. The appointment was a no show by the facility. I called and I have never dealt with staff as rude, or disorganized anywhere as I did here. I was assured that it was a miss communication and was encouraged to reschedule the appointment at my earliest convenience and they would make it right. Mistakes and miscommunication happen, I’m very understanding so I rescheduled the appointment. The in home visit was to take place today and for the second time no one from the facility came, no call, no nothing for the second time!!! I called and explained my situation and that this was the 2nd time this happened. I was told they declined. The social worker, myself, no one was informed of this. The staff member lied directly to me. She continued to treat me poorly, being rude and acting like they have no clue how to run their facility. When one is faced with heartache and trying to beat possible care for their loved one you certainly don’t need to be treated like this! The worst customer service I have ever experienced in my life!!! If this facility can’t keep simple appointments they set up, and can’t treat people with kindness and respect I would never trust them with the care of my loved one! Shame on your staff that this involved!!!

My parents lived in this facility for 3 years. Over those 3 years I was at the facility numerous times and participated in my parents care. There were many things I learned over those years about caring for elderly and I'm sure each facility has its pluses and minuses. The positives here were mostly the staff that worked with my parents on a daily basis. These people can be hired with no training or experience but I found they learned quickly and took a genuine interest in the residents. The negatives mostly came from the administration and the lack of staff. I found after repeated experiences that the administration would tell me something that was going to happen but then I would find out later it didn't happen. I felt I was told what they thought I wanted to hear but it wasn't the reality, and they weren't able to do what they told me they could do. This happened frequently enough that it created distrust on my part. Another negative was the frequent changes in staff and the organization of staff and job responsibilities. For example: during those 3 years the facility hired/fired 3 different assistant directors.

Milestone Senior Living Eau Claire was nice, but it didn't seem to be of the nature that we were looking for. The rooms were nice, they had a salon, and there's a small cafeteria. It didn't appeal to me as far as something that I thought would work for my mother. There was nothing wrong with it and I can't say that there was anything that stood out that was not acceptable, it just wasn't the right type of environment. It was clean and nice.

Milestone Senior Living is a very good community. I'm really pleased that we made a move there. it's very nice from what I can tell. They're very cordial and they really work hard on meeting each resident's needs. It's a very nice, clean facility. There are a lot of happy people who work there. My aunt seems to think the food is fine. She hasn't been involved in any activities but she gets her hair done, and she converses with the people during meals. It seems that their price is right in line with everybody's prices, so they're not overly high or overly low. My aunt has been there for about three weeks now.