Madison Center

Be absolutely sure the doctor writes ALL of your in-house orders and discharge orders prior to his disappearance. They are good at leaving a lot out. Also, I was on 2L of oxygen while there; they discharged me to home without any. Said I didn't need it according to what was recorded in OT chart. Said it was recorded above 88%. Either they falsified medical records or lied because my O2 saturation was 81 - 85% while walking. They also marked on my discharge paperwork that I didn't participate in therapy, which I did. It was the primary purpose why I was sent there. Now my insurance doesn't want to pay for it. WATCH BUSINESS / MANAGEMENTS EVERY MOVE. Nurses and some nurse aides are fantastic. Therapist are pretty fantastic. Main cleaning lady is good. Meals are ok; could be a bit more filling. Aides keep up with ice water in your room; which mattered to me. My bed was comfy; room was kept clean. Bathroom is shared between 2 rooms / 4 people. Climate control could be a touchy situation if you are in the bed by the window where the heating /cooling unit is.

Management is terrible. They will not communicate or address concerns. My loved one was injured multiple times and family was only notified once with little explanation. The administrator is evasive and will not return calls or address concerns. He seems to instruct staff to do the same. Residents are confined to one space but moved on a whim, personal items go missing, activities are limited, phone calls and visits are canceled or rescheduled and staff does not seem to know what is going on from day to day. This is especially concerning during a pandemic when family is not allowed near loved ones. The facility seems to be having a severe organization problem. Perhaps they are in over their heads with the current situation.