Brookdale Puyallup South

Laura

My brother moved to Brookdale Puyallup South. We had to move him from a previous place we had because of his aggressive behavior, and this place is very qualified to help with that situation. He's got Lewy body dementia so he can have aggressive behavior and they're very well trained to handle that. They're very good. They care for him very well. The community layout is very good. The rooms are very good. They are very clean.

jusdor9

TRAUMATIZED CUSTOMER The most stressful time in my life began when I placed my Mother at Brookdale South. In her 10 day stay they let her fall 3 times, didn’t shower or bathe her whatsoever (I had to take it upon myself to bathe her, mind you the shower room was filthy), served her seafood in which she is highly allergic to, and lost 50% of her wardrobe that she came in with (even after we labeled everything). They called me the second night she was there to say that my Mom was too busy for them and they couldn’t provide 1:1 care and told me that I needed to spend the night with her or they would send her to the ER. From that point on, a family member stayed the night with her for the remaining 8 nights, while we frantically tried to find an appropriate adult family home for her. Now if all of that wasn’t traumatizing enough, as soon as we pulled Mom out of this awful facility they billed us $7000 for these 10 days of hell and I’m still getting bills from them even now that my Mom has passed away. One of the bills was for $20,000!! When I would try to call financing or even text and negotiate there was no response on their end. So as I prepare my Moms funeral, I’m also having to deal with the mental, emotional and financial aftermath of Brookdale South. I’ve had better treatment from my veterinarian when my dog passed away than I’ve had for my human mother from this place.

Provider Response

Kristi3

My father has been at Brookdale Puyallup South for about a month now. The staff has been great. They specialize in Alzheimer’s care, so I know he is getting the care he needs in a safe place. The facility is clean and nice and located in a good area with an outdoor walking space. They have brain games in the morning and trips outside of the facility on a bus that goes on tour to museums and stuff like that. Overall, the staff really stands out to me.

Heidi14

Brookdale was just really nice, and it didn’t smell like some of them when you walk in. I liked the layout of it, and it seemed really friendly. The rooms were very nice.

Caring104589450

We visited Brookdale Puyallup South. We had a really good visit. The rooms/apartments were nice, homey, and clean. It was a nice facility. Everything was really nice in the dining room. The chef brought us out a complimentary pumpkin pie to take home, and that was really good. What impressed me most about this facility is that it was clean and secure, and the people that work there were experienced with taking care of memory care patients so they met their needs. It was a very secure facility.

Judy101012650

I visited Brookdale Puyallup South for my dad. It is a smaller and a little bit simpler than the other facility. The rooms were just too fancy. My dad would be better off in like a nursing home type, so that it would be less expensive. He doesn't need a carpeted room. The facility was just too much for him. It looked clean enough, but it was more for a retired person to live in than for somebody who has dementia. It didn't fit our criteria.

Provider Response