Winchester Health & Rehabilitation

MH123

I stayed in Winchester Health & Rehabilitation. The rooms were a little small. The facility was all right. I think it's better for rehab people than it is for the nursing home people. They're all very nice, and they all help each other, but they don't have enough help amongst them. They don't have enough CNAs. Some people come in and play music for them. They offer board games, bingo, dominoes, and movies on the weekend. Every week, they have a celebration or something. They have different things like snack night or ice cream sundae day. I never went to the dining area because I couldn't walk, but they brought the food to me. It wasn't restaurant style, but it was all right. It was edible. They could get more staff. If you want something for them to bring you, something like medicine or whatever, you can wait a long time for it. It wasn't that the staff was bad; it was just that they didn't have enough people.

Lmmichi4

My mother was sent to this facilty from Winchester Medical Center. She arrived late afternoon and was dead less than two days later. It is my belief that the medical staff breached standard of care. This facility stated to WMC that they were providing breathing treatments again after their shutdown from Covid a few days prior. Post death, this is what I was told by the admissions office, and a Nurse Administrator however when I called the evening before my Mom's death the nurse told me that the doctors "absolutely not write for breathing treatments because it puts aerosols into the air." My family attempted to get my Mom her needed breathing treatments throughout the day and into the night. I was told by the nurse that they had observed my Mom "overdosing" on her inhaler at which point I told the nurse to take it away from her. I explained that she is confused, she came to them 24 hours prior alert and oriented and now she is not making any sense, she has asked multiple times over the past couple hours to be changed, and she sounds like she is suffocating. I was told that the nurse called the doctor and he stated my Mom did not need a breathing treatment because she has inhalers. She was a stage 4 lung disease patient who was unable to use inhalers appropriately and required breathing treatments to breathe. This was her standard of care and the facility knew when they accepted her, she received these nebulizer treatments every 4-6 hours in the hospital and at home for the past several years. When paramedics were called and arrived, they report they were met on the porch of the facility and were told she had gone into respiratory distress hours before. Unfortunately she was unable to be saved. It seems that the doctor and staff played an integral role in her suffering a painful death as she seems to have suffocated herself into cardiac arrest. Weeks after the investigating nurse was supposed to give us answers, she could only report she had reached out to the doctor who refused her proper treatment and the doctor had not returned her call. I would never send a loved one to this facility again. It's disgusting what they did to my Mom and very telling when the doctor doesn't even put a little value in her lost life by responding to his own company's inquiry.