Spring Arbor of Winchester

Marie

I toured Spring Arbor of Winchester. It was a very good tour experience. It was a very good one-on-one meeting with the tour guide. We saw many different parts of the community, and it was very good. The tour guide was excellent. She spent a lot of time with us and was very open and honest about the process. She seems to have the best interests of the new residents in mind. The apartments were nice. We looked at a one-bedroom. It needed updating, but it was very nice and spacious. The dining area was closed while we were there, so I did not see it in operation. However, it was very tidy and bright, and it looked to be sufficient. I saw the cafe, which was a welcoming area for all residents. The activity calendar was filled, which was encouraging. There were a lot of activities with a concentration on keeping things upbeat and social.

sadandworried

Management seems disengaged, indifferent and disorganized, called to speak to someone about issues phone just rings not answered over the course of two weekdays. Residents seem to have few if any directed activities and turn over in that department. During pandemic duration of outdoor visits limited, if we have been visiting under a “ lockdown” scenario why have a time limit, they are elderly not prisoners! Were there and following protocols why chase us away? Food service poor, inconsistent and not what is published on menus under pandemic guidelines no deliveries. They have no other options, nothing to prepare food in unit they are forced to eat substandard food. (When residents had to remain in their rooms food delivered in hamburger boxes.) Have visited the faculty for others friends and it seems to have dropped in quality over the years. Perhaps the cause, or due to high turnover. Upsetting to witness.

Mary

We are leaning toward Spring Arbor for my mom. I have visited other people there in the past. It's beautiful and the staff is wonderful. The room is beautiful. It's a beautiful place. It has nice common areas, a nice dining room, and a coffee room. I have been to lectures in the conference area and it was very nice. The staff was very friendly and warm.

Pamela

Spring Arbor of Winchester's staff is outstanding and the facility is clean. The rooms were much larger than some of the others and I just enjoyed the overall feeling of the facility. It was certainly my first choice. The dining setup seemed to be terrific. They have lots of activities. They have a beauty salon and a library.

Visitor117914950

Spring Arbor was very nice, and the person that showed me around was very informative. She told me that I did not belong in assisted care yet, and I was too independent to go there. It has a pleasant and busy atmosphere. They did have an activities director.

Caring111209150

We were not happy with Spring Arbor of Winchester. It just seemed very impersonal. We couldn't imagine that the patients would get the care that they need, and they didn't have any private rooms. It almost felt like a motel kind of experience instead of a home experience. The dining room was large, but it appeared to me that the people in the secure area ate in with all the other people, probably at a different time, but they weren't separated. People with mental conditions or with Alzheimer's have to have their own space. They had a program there, and we saw some participating, but we made up our mind pretty soon because of the way the rooms were situated; it was not a place where we would want to put my husband.