Northern Neck Senior Care Community

Nancy

I visited my girlfriend's mother who was at the Northern Neck Senior Community a few years ago. It was very nice. She had her own suite and they took such good care of her. She was in the early stages of Alzheimer's but as it progressed, she received more care. The nurses, the aides, and the whole place was set up beautifully. It was more like a country club. Her bedroom was large. It had a bathroom, a sitting area, and was large enough to have a two person sofa, and a recliner. She was able to pick her furniture when she came in and made it look like home. She never complained about the food. She usually had a menu sent out a week before so she could pick and choose from. Then the dietician would come around, get the menu, and go over it with her. Their dining room wasn't like a cafeteria. It was set up more like a dining room in a hotel, where four or six residents would sit on a table together and were served their meals. They had activities during the day, so each person was out of their room and was involved with things. They played bingo, had arts and crafts, entertainment, and of course church and different religious ceremonies on Sunday and Saturday. She was very happy with all that. They had a social director who kept her busy. She would come and get her so that she would go in and get involved in the social activities. They would go on little trips, such as go some place to get pizza or ice cream on a little bus. The staff was just excellent and were very attentive.

Kim

Everyone was friendly during our tour to Northern Neck Senior Care Community. They all stopped and talked to us. We got to meet some of the nurses there and the head of the nursing did an evaluation with my mom. They were all very pleasant, very friendly, and they seemed well-staffed. The one that my mom will be moving into was actually a living room with a bedroom, a small kitchenette, and a bathroom, so it's more of a small apartment. They will provide the meals, so having a little kitchenette would be fine. It was clean and really accessible, as far as getting around in the bathroom. It was just bright and easy to move around, which is what we wanted for her.

sera951

My friend has been here for 2 1/2 years and loves it. She says she feels safe here. When we brought here from another state, we were afraid she would not make it through the end of the year because she was so run down. She was living on her own and eating out for every meal. She has thrived at the Orchard and will probably out live me! My friend has a "studio" apartment-a bedroom separated by curtains from the living room. There is a walk in closet and another closet near the entry way and an apartment sized refrigerator but no stove. She enjoys playing bingo, cards and crafts. She goes out to lunch or to a play with the other residents and the last "outing" was to Walmart and Peebles. The staff is wonderful and helpful and caring. They assist me in getting medications and in solving problems that have arisen- for instance, several of the administrators -different ones at different times,, went to the pharmacy to pick up meds that were needed that night. I cannot recommend this facility highly enough. I can understand why this facility has received high ratings from the state.

toto23

My mother stays in the memory support unit and she loves it. She was well taken care of, the staff are so great to her. The manager was so wonderful and always helped me with our needs. The nursing staff was great about informing me on new medications or things that had happened. The set up could use a little bit of work with being more updated however the staffing is just so wonderful! They were very well organized and aware of their patients.

MyExperienceHere

My stay here was an awful experience. A nightmare. My 10-day stay was characterized by unbelievable incompetence, combined with negligence, indolence and at best a comedy of errors. My single room (for which I was paying extra) was an old room what was being used as a storage room - evidenced by the several pieces of extra and leftover odd and ends of furniture in their that they could not be bothered to remove. When I checked in, they asked me if I wanted a phone, I said "no", I had a cell phone and I did not want the use of their phone, When I got bill I was charged for the phone. I was here to recuperate from knee replacement surgery. Upon arrival when they should have been expecting me (they weren't prepared and acted like they had no idea was coming though his was all set up in advance.) the wheelchair they put me in had no footpads so when they started pushing me down the hall my foot was dragging - after knee surgery they were supposed to be helping me recuperate from!!! This is a perfect example if the "caregivers" here and set the tone for the entire nightmarish 10 days I spent here. First night there: I was still under the influence of pain killers and was told under no circumstances to try to walk to the bathroom. I rang the nurse call button repeatedly. No response. They DO NOT RESPOND to the call bottom. I finally had to go to the bathroom and unsurprisingly, I fell and could not get up. It's a miracle I did not break something or hit my head on one of the "extra" pieces of furniture crammed in this room. I continued to ring the call button while remaining unable to move on the floor for 45 mins - ringing the call button the entire time. When someone finally came in they yelled, "What are you doing on the floor???!!" If you or a loved one stay here tell them to bring an air horn. They do not honor the call button. The staff spent most of their sitting at the nurses desk and not doing their jobs. There is no leadership, responsibility or accountability. They were supposed to Ice the knee and simply didn't. After one day my wife had to come in and care for me. They were so shamelessly lazy and unprofessional, they gave her the code to the door that gave access to the ice machine so I could make sure my knee was iced, their job. The staff forgot to give me my medication - a Warfarin pill - which is critical for preventing blood clots. In my experience, this type of egregious error is standard operating procedure. The food was so bad that you literally could not identify what you were eating. I can't help but wonder about the validity of these other reviews here. My wife literally had to move in and do the job the staff here should have been doing. Not getting my Warfarin shot could have resulted in a blood clot which could have killed me. I told them I wanted to check out on Friday and they gave me some nonsense about how I could not check out because the Dr. was not "available" to check me out this would have resulted in my having to pay for two additional days. I simply told them I was checking out on Saturday and did. No one seems to be in charge or seems to care how this place is being run, no quality control, etc. The ONLY upshot of this comedy-of-errors meets a nightmare-of-apathy-and-incompetence was that my physical therapist Said (pronounced Sigh-eed) was excellent. EXCELLENT. And the only reason to be there was Said. In my experience this place is staffed by largely inexperience, unsupervised, numb to their patients needs and pain and often incompetent people who are just going through the motions for an organization very possibly is motivated by little more than a desire to get insurance money and hit you up with fees for things like use of a phone. I never saw anyone who appeared to be in charge, no one asked me "how are you doing? " Or "how is your stay? And no surprise, I did not get a survey asking me about my experience. I post this so other people know what they are getting into because the reviews on this site are not even remotely close to what I experienced.

Anonymous113376350

The Orchard is very hands-on. It is clean and well-kept, and the food is good from what I understand as all of the amenities. The room has got a living room, a bedroom, a galley kitchen, and a bathroom.