Both of my parents have lived in assisted living at Commonwealth at Farnham for a little over a year. My brother and I are glad they are safe, have a 24 hour staff that is friendly, compassionate, responsive and competent. They love the staff and the well maintained facility. My mother was an excellent cook, my father appreciates good food and my mother appreciates someone else cooking the meals. But their primary reason for selecting this facility was the promise of Farm to Table meals. It has been more than disappointing to see my father loose over 20 pounds, due in large part to bad meals. They have lived most of their lives in the Northern Neck and know many of the local farmers and watermen. They know the fresh produce and seafood available locally. One would expect limited salt and fat in the food due to restricted diets. But there is a host of other spices and recipes that can be prepared in a healthy way that would taste great. I'm many cases, the three
meals a day are the most important asset of living there, and this is where Commonwealth at Farnham falls seriously short. If the preparation of meals was greatly improved, the residents could actually brag about the food they are served. Wouldn't it be wonderful to honestly feature good meals and have a waiting list for new residents? I know I would feel better about my parent's being more satisfied with how their life savings is being spent. Right now, their only constant complaint is the food.
Provider Response
Thank you so much for entrusting our team to care for your parents. I truly value your feedback and want you to know that we take both your positive comments and your concerns very seriously. I generally eat two meals per day in our community and I am proud of the farm-to-table options that we offer. I realize that personal food preferences can vary greatly and my desire is for everyone in our community to be enjoying our food as much as I am. I would love to talk with you in more detail about your specific experience and to create a customized dining solution for your parents. I am confident that by working together we will be able to exceed this expectation just as well as we have met or exceeded your other expectations. Please reach out to me at jabercrombie@commonwealthsl.com or 804-480-0107 and we can discuss next steps. Again, I truly appreciate you sharing your feedback and I look forward to hearing from you soon.
