Thank you so much for entrusting our team to care for your parents. I truly value your feedback and want you to know that we take both your positive comments and your concerns very seriously. I generally eat two meals per day in our community and I am proud of the farm-to-table options that we offer. I realize that personal food preferences can vary greatly and my desire is for everyone in our community to be enjoying our food as much as I am. I would love to talk with you in more detail about your specific experience and to create a customized dining solution for your parents. I am confident that by working together we will be able to exceed this expectation just as well as we have met or exceeded your other expectations. Please reach out to me at email@example.com or 804-480-0107 and we can discuss next steps. Again, I truly appreciate you sharing your feedback and I look forward to hearing from you soon.