Loudoun Nursing and Rehab Cntr

My friend stayed at Inova Loudoun Nursing and Rehabilitation Center for over a month. They were trying to get her to be able to walk again. As a rehab, it was nice. They had all the services that my friend needed at the level she needed them. The food was good. They would bring the food to her. Everything was good about it. The therapy appeared to be good. It wasn't successful, but they gave it a shot. They did physical therapy with her pretty much every day, trying to get her to be able to walk. As best as I can tell, as a nonmedical person, they seemed to be doing a good job. Things were a little bit dated, but other than that, it was a nice facility. It's not a cheap place. She has insurance that paid for the first month. Then after that, she had to pay. They have a nursing facility above it, but my friend was in the rehab portion. It was expensive. If my friend could afford it, she would go back there.

Wonderful facility with caring and going above and beyond staff. Rehab has updated equipment with virtual reality, lite gait, stimulate car and apartment to care for patients. Always clean, equipments are cleaned with every use. Walkable distance to dialysis, imaging and ER. Very Convenient.

I visited a friend that was in this nursing care center in March 2018. It's an old facility, but that didn't bother me. What was extremely disappointing was: the staff never made eye contact with me while walking the hallway, the staff never smiled, the staff was annoyed when I asked for blankets for my friend, the staff challenged me when I asked if we could get more pain medicine. The staff ignored him when he buzzed the nurses station! The staff was downright rude! I was shocked!! Because I was leaving to go home, and my friend was bed bound and had to stay I was pleasant with the nursing staff so that i would not jeopardize his care when no one was there. Every time I visited the facility it was on a weekend. The weekday staff may be more professional and caring, I don't know, however I was appalled at what I witnessed. BEWARE!

This is an old facility and it shows. Some staff were downright mean to my relative and our family. Other staff members were caring however it is clear they are not staffed to provide anything more than the basics. My father rarely saw a physician and asking some of the nurses about his care was met with hostility. It is clear the staff is overworked and unhappy. Many of the CNAs are rude and lack empathy and patience when attending to the elderly, If this is a 5 star facility, I can't imagine who is rating these facilities.