The bullseye of America’s Internet, Ashburn is a destination for members of the tech industry and a community full of history and diverse recreational opportunities, perfect for retirees. Sports lovers can take in a Washington Redskins game, and it’s only 30 miles northwest to Washington DC where seniors can explore the vibrant cultural scene. A pleasant year-round climate and easy access to medical facilities make this northern Virginia town a safe, comfortable place for its nearly 5,000 seniors residents.
Compared to national averages, seniors in Ashburn can age in place affordably. According to Gentworth’s 2018 Cost of Care Survey, the average national cost for in home care is $21 and $22 for home health care services. In the Ashburn area, in-home care costs about $19.25 per hour and home health care services average $20.25 per hour, which could add up to savings of over $300 per month.
Note: Home care cost data wasn’t available for Ashburn, so data for the closest city, Winchester, was used.
At Caring.com, we’ve compiled a comprehensive directory of every home care provider in the Ashburn area – complete with types of care provided, services offered and reviews from families who’ve actually used the service. In addition to our in-depth provider listings, we’ve compiled a list of resources to help seniors and their families access all the tools they need to age in place safely and gracefully.
Directory of Home Care Services in Ashburn, VA
2 Pidgeon Hill Drive, Suite 430, Sterling, VA, 20165
The follow up and the caregiver has been very good.
They are flexible.
The follow up and the caregiver has been very good.
They are flexible.
3343 Valley Pike, Unit 700 , Winchester, VA, 22602
We got FirstLight Home Care Northwest for my mother before she passed away. We really liked a couple of the caregivers, but the other ones weren’t that great. We felt comfortable talking to them so we
… (read more)
We got FirstLight Home Care Northwest for my mother before she passed away. We really liked a couple of the caregivers, but the other ones weren’t that great. We felt comfortable talking to them so we chose them.
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We got FirstLight Home Care Northwest for my mother before she passed away. We really liked a couple of the caregivers, but the other ones weren’t that great. We felt comfortable talking to them so we
… (read more)
We got FirstLight Home Care Northwest for my mother before she passed away. We really liked a couple of the caregivers, but the other ones weren’t that great. We felt comfortable talking to them so we chose them.
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7925 Jones Branch Dr., Suite LL 140, Mclean, VA, 22102
1515 Chain Bridge Rd # 136 , Mclean, VA, 22101
I have difficulty getting to doctor appointments. If I didn’t have them, I’d have to call my daughter all the time. It makes my life and the lives of others easier.
The service is very good. They are
… (read more)
I have difficulty getting to doctor appointments. If I didn’t have them, I’d have to call my daughter all the time. It makes my life and the lives of others easier.
The service is very good. They are very nice.
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I have difficulty getting to doctor appointments. If I didn’t have them, I’d have to call my daughter all the time. It makes my life and the lives of others easier.
The service is very good. They are
… (read more)
I have difficulty getting to doctor appointments. If I didn’t have them, I’d have to call my daughter all the time. It makes my life and the lives of others easier.
The service is very good. They are very nice.
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4015 Chain Bridge Rd., Suite 36, Fairfax, VA, 22030
Mint is a veteran owned, independent home care agency that believes in a client-
centered care approach with affordable options and flexible scheduling features. Here is
what we mean by client-cente
… (read more)
Mint is a veteran owned, independent home care agency that believes in a client-
centered care approach with affordable options and flexible scheduling features. Here is
what we mean by client-centered care:
<p></p>
<li>Our goal is to provide our clients a chance to live or recover and happily manage
healthier lives at home.</li>
<li> You determine the hours of care you need and we will work with you to meet your
individual needs, in other words we do not advocate for a one size fits all model.</li>
<li> If your needs are sporadic and do not neatly fall into a daily or weekly routine, we
are more than happy to accommodate you.</li>
<li>We are probably the most affordable in the region for a fully licensed, insured and
bonded agency, letting you enjoy affordable care and peace of mind. We keep
our expenses low by not running expensive advertisement campaigns and this
allows us to save you money.</li>
<li> Our contracts are simple with no long term commitments and we will even let you
try us for a week with no strings attached.</li>
<li> Our caregivers go through an extensive health and background checks and are
also trained on company policies and procedures.</li>
<li> Our caregivers often live in the communities they serve. We are confident our
staff will exceed your expectations.</li>
<li> We are willing to accommodate you if you are in need of a caregiver with certain
language requirements.</li>
<li> We require our caregivers to be COVID free and perform testing as warranted.</li>
<li>Three agency owners, John, Jim and Niran met at a previous work place and
formed the agency based on their own difficulties experienced while looking for
quality care for their parents and loved ones. They are approachable and just a
phone call away for free advice or consultation at your convenience.</li>
<p></p>
Special OFFER – 1 hour of FREE care, learn why we are different!
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Mint is a veteran owned, independent home care agency that believes in a client-
centered care approach with affordable options and flexible scheduling features. Here is
what we mean by client-cente
… (read more)
Mint is a veteran owned, independent home care agency that believes in a client-
centered care approach with affordable options and flexible scheduling features. Here is
what we mean by client-centered care:
<p></p>
<li>Our goal is to provide our clients a chance to live or recover and happily manage
healthier lives at home.</li>
<li> You determine the hours of care you need and we will work with you to meet your
individual needs, in other words we do not advocate for a one size fits all model.</li>
<li> If your needs are sporadic and do not neatly fall into a daily or weekly routine, we
are more than happy to accommodate you.</li>
<li>We are probably the most affordable in the region for a fully licensed, insured and
bonded agency, letting you enjoy affordable care and peace of mind. We keep
our expenses low by not running expensive advertisement campaigns and this
allows us to save you money.</li>
<li> Our contracts are simple with no long term commitments and we will even let you
try us for a week with no strings attached.</li>
<li> Our caregivers go through an extensive health and background checks and are
also trained on company policies and procedures.</li>
<li> Our caregivers often live in the communities they serve. We are confident our
staff will exceed your expectations.</li>
<li> We are willing to accommodate you if you are in need of a caregiver with certain
language requirements.</li>
<li> We require our caregivers to be COVID free and perform testing as warranted.</li>
<li>Three agency owners, John, Jim and Niran met at a previous work place and
formed the agency based on their own difficulties experienced while looking for
quality care for their parents and loved ones. They are approachable and just a
phone call away for free advice or consultation at your convenience.</li>
<p></p>
Special OFFER – 1 hour of FREE care, learn why we are different!
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1900 Campus Commons Drive #100, Reston, VA, 20191
The caregiver that was assigned to my Mom is outstanding. She takes the best care of my mom when she is here. I never worry when we go out while she is here because I know she is in good hands.
The caregiver that was assigned to my Mom is outstanding. She takes the best care of my mom when she is here. I never worry when we go out while she is here because I know she is in good hands.
704 S. King St., Ste 6A, Leesburg, VA, 20175
My mother had Alzheimer and in bad health after she had a fall and broke her ankle. She required a lot of care and I did it myself for the first year but I need to have some more help. I called a coup
… (read more)
My mother had Alzheimer and in bad health after she had a fall and broke her ankle. She required a lot of care and I did it myself for the first year but I need to have some more help. I called a couple of different agencies and I liked Kaltoon. I thought she was real helpful and she was local and I like that. She just went above and beyond the call of duty and I really enjoyed working with her. The caregiver was wonderful- Lulu was terrific! She helped my mom with pretty much of everything she needed. She was extremely good and was very compatible with my mom. I couldn’t ask for anyone better.
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My mother had Alzheimer and in bad health after she had a fall and broke her ankle. She required a lot of care and I did it myself for the first year but I need to have some more help. I called a coup
… (read more)
My mother had Alzheimer and in bad health after she had a fall and broke her ankle. She required a lot of care and I did it myself for the first year but I need to have some more help. I called a couple of different agencies and I liked Kaltoon. I thought she was real helpful and she was local and I like that. She just went above and beyond the call of duty and I really enjoyed working with her. The caregiver was wonderful- Lulu was terrific! She helped my mom with pretty much of everything she needed. She was extremely good and was very compatible with my mom. I couldn’t ask for anyone better.
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44084 Riverside Parkway, Ste. LL325, Leesburg, VA, 20176
Chris was a godsend in my search for senior caregivers for my parents. I was tired of searching and trying new caregivers from different firms every few weeks, but to no avail. My parents were also a
… (read more)
Chris was a godsend in my search for senior caregivers for my parents. I was tired of searching and trying new caregivers from different firms every few weeks, but to no avail. My parents were also a bit hesitant about getting care from unfamiliar people. Fortunately, I found Always Best Care’s website on the internet. I called them, ready to be disappointed again. But, I was never let down by Chris and his team. They were very understanding and offered the most suitable caregivers for my parents’ care. Without their help, I would still be stuck in the painful process of finding caregivers and being disappointed. I would recommend Always Best Care to everyone.
-Jamie Neal
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Chris was a godsend in my search for senior caregivers for my parents. I was tired of searching and trying new caregivers from different firms every few weeks, but to no avail. My parents were also a
… (read more)
Chris was a godsend in my search for senior caregivers for my parents. I was tired of searching and trying new caregivers from different firms every few weeks, but to no avail. My parents were also a bit hesitant about getting care from unfamiliar people. Fortunately, I found Always Best Care’s website on the internet. I called them, ready to be disappointed again. But, I was never let down by Chris and his team. They were very understanding and offered the most suitable caregivers for my parents’ care. Without their help, I would still be stuck in the painful process of finding caregivers and being disappointed. I would recommend Always Best Care to everyone.
-Jamie Neal
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20 Pidgeon Hill Dr. Ste 208, Aldie, VA, 20165
Very disappointed in this company
We tried them for months
They would promise and promise and
never come thru with what they promised they could do for us
We had some very specific needs that we
… (read more)
Very disappointed in this company
We tried them for months
They would promise and promise and
never come thru with what they promised they could do for us
We had some very specific needs that we made clear to them
They will tell you what ever you want to
or need to hear
They sent 2 people over who barely spoke english and seemed to have little if any actual training. Nice enough people, but
we were paying out of pocket for trained aides, not someone needing training.
We got one good person but they left the company
The more we dealt with the office the more
questionable they seemed to us.
Another hospitalization gave us a chance to change, and try a different company
Much better
Better communication
and better trained employees
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Very disappointed in this company
We tried them for months
They would promise and promise and
never come thru with what they promised they could do for us
We had some very specific needs that we
… (read more)
Very disappointed in this company
We tried them for months
They would promise and promise and
never come thru with what they promised they could do for us
We had some very specific needs that we made clear to them
They will tell you what ever you want to
or need to hear
They sent 2 people over who barely spoke english and seemed to have little if any actual training. Nice enough people, but
we were paying out of pocket for trained aides, not someone needing training.
We got one good person but they left the company
The more we dealt with the office the more
questionable they seemed to us.
Another hospitalization gave us a chance to change, and try a different company
Much better
Better communication
and better trained employees
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208 Elden St, Suite 200, Leesburg, VA, 20176
Outside of two or three incidents with office personnel not passing on cancelled or rescheduled days leading to aides showing up at the house, the overall care of the aides has been very good and the
… (read more)
Outside of two or three incidents with office personnel not passing on cancelled or rescheduled days leading to aides showing up at the house, the overall care of the aides has been very good and the people I have at the moment are trustworthy and caring. They are not only helpful to my elder family but to me as well in all aspects.
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Outside of two or three incidents with office personnel not passing on cancelled or rescheduled days leading to aides showing up at the house, the overall care of the aides has been very good and the
… (read more)
Outside of two or three incidents with office personnel not passing on cancelled or rescheduled days leading to aides showing up at the house, the overall care of the aides has been very good and the people I have at the moment are trustworthy and caring. They are not only helpful to my elder family but to me as well in all aspects.
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23491 ALDIE MANOR TERRACE, Ashburn, VA, 20148
22648 Glenn Dr, Sterling, VA, 20164
44330 Mercure Circle, Suite 114, Dulles, VA, 20166
Hello and thanks for stopping by!
<p></p>
At SYNERGY HomeCare of Loudoun, we serve Sterling, Virginia and the surrounding area. We offer non-medical services in the home, such as personal care, com
… (read more)
Hello and thanks for stopping by!
<p></p>
At SYNERGY HomeCare of Loudoun, we serve Sterling, Virginia and the surrounding area. We offer non-medical services in the home, such as personal care, companionship, transportation and more.
<p></p>
Our team stands out from other home care agencies in the area for several reasons.
<p></p>
<li>We treat every client like family. Our goal is to care for you or your loved one in a way that makes them feel comfortable and creates peace of mind. </li>
<li>We keep you in the loop! Our system allows you to view you or your loved one’s schedule for the week, their daily tasks and even see updates on their condition from the assigned caregiver. We are also 24/7 and always available to answer your questions and concerns; our staff will check in with you regularly to make sure you are happy with your service. </li>
<li>Compatibility. If for any reason a caregiver doesn’t ‘click’, we can try another caregiver until we find the best fit for a consistent schedule. Our ‘open door’ policy encourages our clients to give us open and honest feedback so we can find the best fit and either coach or switch caregivers if needed.</li>
<p></p>
Set up a complimentary home assessment today, where we can identify you or your loved one’s needs and create a custom care plan.
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Hello and thanks for stopping by!
<p></p>
At SYNERGY HomeCare of Loudoun, we serve Sterling, Virginia and the surrounding area. We offer non-medical services in the home, such as personal care, com
… (read more)
Hello and thanks for stopping by!
<p></p>
At SYNERGY HomeCare of Loudoun, we serve Sterling, Virginia and the surrounding area. We offer non-medical services in the home, such as personal care, companionship, transportation and more.
<p></p>
Our team stands out from other home care agencies in the area for several reasons.
<p></p>
<li>We treat every client like family. Our goal is to care for you or your loved one in a way that makes them feel comfortable and creates peace of mind. </li>
<li>We keep you in the loop! Our system allows you to view you or your loved one’s schedule for the week, their daily tasks and even see updates on their condition from the assigned caregiver. We are also 24/7 and always available to answer your questions and concerns; our staff will check in with you regularly to make sure you are happy with your service. </li>
<li>Compatibility. If for any reason a caregiver doesn’t ‘click’, we can try another caregiver until we find the best fit for a consistent schedule. Our ‘open door’ policy encourages our clients to give us open and honest feedback so we can find the best fit and either coach or switch caregivers if needed.</li>
<p></p>
Set up a complimentary home assessment today, where we can identify you or your loved one’s needs and create a custom care plan.
(read less)
21001 Sycolin Road, Suite 300B, Ashburn, VA, 20147
We have had a couple of experiences with new caregivers who may not have worked with Mickey’s condition, but overall, we have worked with great caregivers who are dedicated to helping Mickey. We are j
… (read more)
We have had a couple of experiences with new caregivers who may not have worked with Mickey’s condition, but overall, we have worked with great caregivers who are dedicated to helping Mickey. We are just finding out that our caregiver isn’t requiring Mickey to walk during the day, which is something we need for that.
We are very likely to recommend people to BrightStar because the administration is great, and Jean in the office is great at contacting us.
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We have had a couple of experiences with new caregivers who may not have worked with Mickey’s condition, but overall, we have worked with great caregivers who are dedicated to helping Mickey. We are j
… (read more)
We have had a couple of experiences with new caregivers who may not have worked with Mickey’s condition, but overall, we have worked with great caregivers who are dedicated to helping Mickey. We are just finding out that our caregiver isn’t requiring Mickey to walk during the day, which is something we need for that.
We are very likely to recommend people to BrightStar because the administration is great, and Jean in the office is great at contacting us.
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7531 Leesburg PikeSuite 101, Falls Church, VA, 22043
They gave me a lot of freedom.
They are very responsive and the care they send out is very good.
They gave me a lot of freedom.
They are very responsive and the care they send out is very good.
21430 Cedar Drive, Suite 222, Sterling, VA, 20164
All of the responsibility fell on my brother and I until we could get someone else in the home.
They were very responsive and always did what needed to be done.
All of the responsibility fell on my brother and I until we could get someone else in the home.
They were very responsive and always did what needed to be done.
10721 Main Street, Suite 304, Suite 304, Fairfax, VA, 22030
I worked with Comfort Keepers for my mother for over a year. We had a hands-down excellent experience with them. We hired them as in-home care from 11 a.m. until after dinner. The caregiver would come
… (read more)
I worked with Comfort Keepers for my mother for over a year. We had a hands-down excellent experience with them. We hired them as in-home care from 11 a.m. until after dinner. The caregiver would come in at 11, prepare lunch for my mom, do light housework and entertain her. They were just wonderful and they were sweet to her. They took care of the medical appointment she had, they managed her medication, and they made dinner for her. They stayed with her through dinner and put the breakfast in the refrigerator for her so that when she wakes up in the morning, she could get into the kitchen and make herself a cup of coffee and have a little breakfast. It worked out beautifully for quite awhile until her health started failing. That’s what Jennifer, our caregiver, provided for us when we were using her through Comfort Keepers. She really was eyes and ears for the family because none of her children live in the Virginia area. We really needed someone to organize everything. She watched the house, she watched the mails, she watched the meds, she watched my mother, she took care of grocery shopping, she did all of her driving for her and took her everywhere. She was a lifesaver. In terms with working the administration, they were very good, too. We went through 3 or 4 different women before we landed on Jennifer, but they worked really hard to find the right kind of match for my mom and made sure that the caregiver was what my mother was comfortable with. She became part of the family over the course of the year.
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I worked with Comfort Keepers for my mother for over a year. We had a hands-down excellent experience with them. We hired them as in-home care from 11 a.m. until after dinner. The caregiver would come
… (read more)
I worked with Comfort Keepers for my mother for over a year. We had a hands-down excellent experience with them. We hired them as in-home care from 11 a.m. until after dinner. The caregiver would come in at 11, prepare lunch for my mom, do light housework and entertain her. They were just wonderful and they were sweet to her. They took care of the medical appointment she had, they managed her medication, and they made dinner for her. They stayed with her through dinner and put the breakfast in the refrigerator for her so that when she wakes up in the morning, she could get into the kitchen and make herself a cup of coffee and have a little breakfast. It worked out beautifully for quite awhile until her health started failing. That’s what Jennifer, our caregiver, provided for us when we were using her through Comfort Keepers. She really was eyes and ears for the family because none of her children live in the Virginia area. We really needed someone to organize everything. She watched the house, she watched the mails, she watched the meds, she watched my mother, she took care of grocery shopping, she did all of her driving for her and took her everywhere. She was a lifesaver. In terms with working the administration, they were very good, too. We went through 3 or 4 different women before we landed on Jennifer, but they worked really hard to find the right kind of match for my mom and made sure that the caregiver was what my mother was comfortable with. She became part of the family over the course of the year.
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417 W Broad St, Ste 201, Falls Church, VA, 22046
Hi Thomas,
My family had planned a Decmber trip to New York which seemed to be in jeopardy because of my release from the hospital. Upon leaving the hospital, after 2 emergency surgeries, I contacted
… (read more)
Hi Thomas,
My family had planned a Decmber trip to New York which seemed to be in jeopardy because of my release from the hospital. Upon leaving the hospital, after 2 emergency surgeries, I contacted Homewell for your services. This was on a Thursday with the care needed beginning Friday morning at 6:00 a.m. providing daily/overnight services for the weekend. I thought I would have to call several places on a list the hospital had provided me before finding one that could accommodate my needs. Turns out Homewell was the 1st and only place I contacted.
V was more than professional in everything she did for me. She not only made me comfortable with conversation, she was prompt with everything she did. V has a wonderful spirit and a heart for the care and comfort of others. I truly appreciated her and could not give enough compliments for how I feel about her.
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Hi Thomas,
My family had planned a Decmber trip to New York which seemed to be in jeopardy because of my release from the hospital. Upon leaving the hospital, after 2 emergency surgeries, I contacted
… (read more)
Hi Thomas,
My family had planned a Decmber trip to New York which seemed to be in jeopardy because of my release from the hospital. Upon leaving the hospital, after 2 emergency surgeries, I contacted Homewell for your services. This was on a Thursday with the care needed beginning Friday morning at 6:00 a.m. providing daily/overnight services for the weekend. I thought I would have to call several places on a list the hospital had provided me before finding one that could accommodate my needs. Turns out Homewell was the 1st and only place I contacted.
V was more than professional in everything she did for me. She not only made me comfortable with conversation, she was prompt with everything she did. V has a wonderful spirit and a heart for the care and comfort of others. I truly appreciated her and could not give enough compliments for how I feel about her.
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8280 Willow Oaks Corporate Drive, Suite 600, Fairfax, VA, 22031
Robin, from Home Caregivers LLC is very professional and invests time in getting to know her clients. She wants to ensure that her caregivers can provide excellent care. We have used Home Caregivers f
… (read more)
Robin, from Home Caregivers LLC is very professional and invests time in getting to know her clients. She wants to ensure that her caregivers can provide excellent care. We have used Home Caregivers for a week now and they have been timely, thorough, and solution-oriented. We have used other home care providers and this has been the best so far.
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Robin, from Home Caregivers LLC is very professional and invests time in getting to know her clients. She wants to ensure that her caregivers can provide excellent care. We have used Home Caregivers f
… (read more)
Robin, from Home Caregivers LLC is very professional and invests time in getting to know her clients. She wants to ensure that her caregivers can provide excellent care. We have used Home Caregivers for a week now and they have been timely, thorough, and solution-oriented. We have used other home care providers and this has been the best so far.
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13800 Rockland Villages Dr, Herndon, VA, 20171
We are your Neighborhood Home Care Agency. We are proud to have been serving our community for years. We love to help you take care of Mum and dad, so you can have time to do the things you been wanti
… (read more)
We are your Neighborhood Home Care Agency. We are proud to have been serving our community for years. We love to help you take care of Mum and dad, so you can have time to do the things you been wanting to or even take a break Sometimes right at the comfort of your home.
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We are your Neighborhood Home Care Agency. We are proud to have been serving our community for years. We love to help you take care of Mum and dad, so you can have time to do the things you been wanti
… (read more)
We are your Neighborhood Home Care Agency. We are proud to have been serving our community for years. We love to help you take care of Mum and dad, so you can have time to do the things you been wanting to or even take a break Sometimes right at the comfort of your home.
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Ashburn Home Care Resources
Home care services are only one of the pieces needed for seniors to gracefully age in place. There are many services and programs that are low-cost or free, that enable seniors to enjoy an independent lifestyle in the comfort of their own home, such as help with home modifications, meal delivery services, and more. Below, we’ve compiled a few of the most helpful resources in Ashburn:
Address: 102 Heritage Way, NE, Suite 103, Leesburg, VA 20176
Phone: (703) 777-0353
Loudoun County’s Companion Services Program helps adults over the age of 60 who are living on a limited income and unable to properly care for themselves maintain a sense of independence and remain in their home. Through this program, the county’s Department of Family Services contracts a local home health agency to provide services including assistance with bathing, dressing, housekeeping, shopping and supervision.
Address: 742 Miller Drive, SE, Leesburg, VA 20175
Phone: (703) 777-0257
This service provides nutritious meals for seniors in Loudoun County aged 60 and older who cannot physically prepare their own meals, have no assistance at home or are unable to attend organized group meals at their local senior center. A hot lunchtime meal is delivered by volunteers Monday through Friday, with non-perishable or frozen options available on weekends. While donations are appreciated, the service is provided at no cost.
Address: 702 S King St. #2, Leesburg, VA 20175
Phone: (703) 779-8617
A joint effort of the Loudoun Volunteer Caregivers (LVC) and Loudoun County Area Agency on Aging, Chore Corps provides help with minor household repairs and chores for seniors. Some of these services include basic carpentry work, lawn and yard maintenance, weather stripping and snow removal. While homeowners need to cover the cost of materials, there is no fee for the services provided.
Address: 102 Heritage Way NE, Suite 103, Leesburg, VA 20177-7400
Phone: (703) 777-0506
This program is available to seniors aged 62 years and older who are at or below the area median income. It provides funds through a grant of up to $5,000 so seniors can cover the cost of any emergency repairs and accessibility renovations needed to make their home safe and livable. Services include electrical work, plumbing, roofing and the installation of accessibility items.
Address: 1 Harrison Street, SE, 1st Floor, Leesburg, VA 20175-3102
Phone: (703) 737-8557
Elderly residents of Loudoun County aged 65 and older are eligible for an exemption on real property taxes they would incur on their home and lot, up to three acres in size. The county also offers seniors an alternative tax rate on personal property, which is usually about 50% of what regular personal property tax rates are.
Determining Your Loved One’s Need for In-Home Care
Aging can be a difficult process, and loved ones may not always ask for help – often times it’s up to their family to evaluate their need for help around the house. While no two situations are exactly alike, this checklist can help you and your loved ones determine when it’s time to start the search for a home care provider.
Guidelines for Talking About In-Home Care
If you’ve determined that your loved one needs the assistance of a care provider in their home, it may be time for a difficult conversation. Handled correctly, however, this process can bring a family together and ensure that everyone’s concerns are addressed. Use this PDF as a starting point to help the conversation stay as positive and productive as possible.