Heritage Hall Leesburg

Renee

My mother is at Heritage Hall Leesburg. She came for therapy and then she just stayed here. It's a rehab nursing home. It's clean, but just an older building. The staff is amazing, that's why we're here. The staff is 100. They work as a team. They have exercise every morning, they have karaoke, and they have games. Three times a week they offer church. They have an activity room, so they're always doing bingo. Today, they have a company that comes in. Wednesdays and Fridays they engage with whoever wants to play like poker, and they teach them how to play. A lot of times the food has been pretty good, but some days are not that great.

chopin224

It is clear from observing the folks here that the residents are the most important people. I have witnessed employees who are not normally involved in resident care will jump in when needed. I have never seen anyone lose their cool. I went to visit my wife one time and her room was totally empty as the staff had moved everything from the room and were scrubbing it down. Very impressive. Heritage Hall was home to my mother over 20 years ago while she recovered from a broken leg and I was so impressed by the place that when my mate needed a place to live, Heritage Hall was it for me.

James

Heritage Hall Nursing and Rehab is outstanding. I have been very happy with the treatment that my wife has gotten there. It's in a residential area, and it's not in a strip mall or a commercial area and it's very appealing that way. It's an older facility, but it's very well-kept. It's attractive with lots of trees and all that sort of thing, so it is physically appealing even though it's older. The people I met were superb, and it turned out to be that way. They've been fantastic. I have not eaten the food, but my wife has thrived on it, and she's doing very well because, after two weeks in the hospital, she wouldn't eat anything. They have activities, too. They have games, bingo, coloring projects, and lots of things like that. Medicare is paying for it. It's a great facility. I highly recommend it.

ChihuahuaJon

The entire staff is very professional and kind. They treated my mother very well. I was very impressed by the attention they gave her. The administrative staff kept in close contact with me and were always very responsive whenever I called. They were very thorough and forthcoming about what to expect. The nurses and CNAs were very good. The rehab staff was excellent and really worked with her to help condition her toward full recovery. My mother can be very picky and difficult to please, and the staff did a wonderful job accommodating her. The dietician made great efforts to provide her with her specialized needs, and he paid close attention to her preferences. My mother was not happy to have to share a room, but I believe this is the norm for patients on Medicare. Overall I was very happy with the whole experience, and I believe that Heritage Hall did as well as any facility could have done in this difficult situation.

Bob

I had an in-person tour of Heritage Hall Leesburg. They gave us a quick tour in there and it was the largest facility, let's say. I think it was maybe only one level, so everything was on the ground. But it just looked like there were just volumes and volumes of people everywhere, and kind of close together. With the COVID thing or whatever, it wasn't spacious and roomy. You're sharing a room split by a curtain, so that's not as quaint and homey as the other facility. I think the staff was like it was through her third week on the job or whatever, and that's okay. But it was just quick, pretty much walked in a big square and she was pointing to the left and right and showed us the garden. She did everything.

Carlos

My mother just moved to Heritage Hall Leesburg and I've been visiting every day. So far, it's been OK. It's not a hospital, but it's been very fair and good. The place is very old. But with my mom's condition, old or new, or modern, it doesn't really matter. I think they would probably do much better if they were more technologically advanced; they've got everything written on paper. It's just that part, I think they need to catch up with the times. The staff responds and they do the best they can with what they have. I was there on a Sunday, they're a little short staffed. They're doing a good job with my mom. The facility is in good shape considering how old it is, and it's clean. I don't see any issues there. It's all just basically fair to good in general. They have activities and I talked to the activities person. They have bingo and other activities they do. Unfortunately, my mom is unable to participate because of her condition. Right now, with the value for the money, the insurance is covering it. They have the hospital food kind of deal but my mom seems to be eating most of her food. It's basic like cafeteria food, nothing great, but it's food.