Orem Rehabilitation and Nursing Center

My mom stayed here for respite for a few days and they were fantastic with her. She has Alzheimer's and the staff was super friendly and attentive to her. The facility was nice and it was clean. It was great to know that she was in good hands with people that we could trust to take care of her while we enjoyed a few days of much needed respite from caregiving. I was very impressed with the management of the facility. I would highly recommend Orem Rehab.

This place is horrible. My grandma was here for 4 months. The staff can be pretty rude. The administration staff is even worse. If you make a complaint about something they punish you. That is if they even check on you. I WOULD NOT recommend this place to my worst enemy. This place failed my grandma.

I work for a doctor's office and we have been dealing with appointments for a current resident there. The driver (who is the only one I really have dealt with through this process) was fantastic! He takes care of his patients and is as helpful as he can be as the transportation guy but the administration staff is awful! Every time I would call the facility to coordinate treatment, I would wait on hold for a very long time. This morning I waited on hold for 10 minutes and then disconnected. I called back and waited on hold for 20 minutes before I gave up trying. Also, I left a message for one of the staff to call me back several days ago and I have yet to hear from her. Awful communication there at this facility. It has made my job very difficult. I hope that the patient's level of care from nursing staff is much higher than you get from their administrative staff. YUCK! The only reason I give 2 stars is for the transportation staff. Adam, you're great!

None of these types of facilities are wondeful, however they have renovated the entire facility. What is more important their attitude of care has change dramatically for the better. There was not a test I requested for my Mother that they didn't provide her and they found a couple conditions that the Hospital missed. I think Dr. Kimball who is the doctor than oversees the care did a wonderful job for my Mother. This is an entire different place since 2002 when my Father was in the place. It was pretty horrible then. Their physical therapy area is very large with nice new equpiment. I would recommend this place over Provo or even Orchard Park.