West Side Campus of Care

My aunt was here recovering from covid, and doing dialysis. The staff there is friendly, caring and kind. The transport team was on point and so catering . The team work those 2 girls have is amazing and shows alot about a company. The way they were so patient and gentle with my aunt still has me in awe. Who does that? Terah and Sylvia you girls keep on doing what you do and making a difference in the lives of all those around you.

My family member is still residing at this nursing home. It was her choice to come here and I wasn't able to talk her out of it--other members got her in there. I have taken care of her for many different times and was not able to anymore. There is hardly a nurse at the station and when you look for them they are never around (cna's always say have to ask a nurse but won't help you find one). Her room is filthy thrash was there for the longest and her food is horribly unappetizing and she won't eat it. She has lost over 100 lbs since being here is not able to get around and getting worse. They won't let us take her to a hospital to have her checked out (they told me they are treating her there). The income she has goes to them except for $90.00 and she was getting alot before so I think if she gets better they will loose all that money. Yes it smells but worse there is nothing for the people to do except sit in there chairs try to get around by themselves (i have not yet seen a nurse help a person in a wheelchair) or wait for someone to go into their room that could hurt them--some people are dangerous here. I regret having her leave our home and guilt ridden--if you want to go here please check it out more carefully and see if there are other options.

My mother was in West Side for her rehab. My mother didn't seem to have any problems with them. They seemed to help her as much as she could be helped. She could use her hands again. It was kind of come and go, but they gave her therapy, and she was able to use it normally. I didn't have any dealing with the staff, but my mother did, and she seemed very satisfied. I liked that they were very helpful with my mom, and they were always pleasant to me and also very helpful. Any question I had, they answered, and anything I needed, they provided. They were just really good to my mom.

My mom is given sufficient care at West Side Campus of Care. The staff is professional and friendly. However, it is not clean and it's smelly most of the time.