West Side Campus of Care

This place is horrible, do not take or leave your loved one here. Care is horrific, my dad had several bad falls resulting in fractures. His clothes were stolen, goodies we dropped off never made it to his room. There are numerous problems with administration as well, if you can even get someone to answer the phones. Very poor care for our elderly.

If you love your family member/friend don't even consider this place. My Mom was forced to go here because the "sister property" rehab sent her here when she became covid positive. The care was subpar. My mother was neglected. My 91 year old mother lost 19 lbs in ten days because the food was not fit for human consumption. She was not allowed out of the bed to walk for 10 days, and we were promised in-room therapy. She lay in her own waste for hours. She was denied water for hours and would call me choking saying they would not bring her water. Thank God my Mother had a cell phone and the wherewithal to use it and would call me almost hourly. I am beyond able to explain how dreadful this place was to her.

My aunt was here recovering from covid, and doing dialysis. The staff there is friendly, caring and kind. The transport team was on point and so catering . The team work those 2 girls have is amazing and shows alot about a company. The way they were so patient and gentle with my aunt still has me in awe. Who does that? Terah and Sylvia you girls keep on doing what you do and making a difference in the lives of all those around you.

My family member is still residing at this nursing home. It was her choice to come here and I wasn't able to talk her out of it--other members got her in there. I have taken care of her for many different times and was not able to anymore. There is hardly a nurse at the station and when you look for them they are never around (cna's always say have to ask a nurse but won't help you find one). Her room is filthy thrash was there for the longest and her food is horribly unappetizing and she won't eat it. She has lost over 100 lbs since being here is not able to get around and getting worse. They won't let us take her to a hospital to have her checked out (they told me they are treating her there). The income she has goes to them except for $90.00 and she was getting alot before so I think if she gets better they will loose all that money. Yes it smells but worse there is nothing for the people to do except sit in there chairs try to get around by themselves (i have not yet seen a nurse help a person in a wheelchair) or wait for someone to go into their room that could hurt them--some people are dangerous here. I regret having her leave our home and guilt ridden--if you want to go here please check it out more carefully and see if there are other options.