Hi Julie, thank you for relaying your experience to us at Elan Westpointe Assisted Living. We greatly value the feedback from all our visitors and guests. Our goal is to consistently improve upon the overall resident and visitor experience every day. We believe our management team is the best in the business and it disappoints us to here that you do not feel the same. The strength and success of our departments begins with leadership from our managers. Put simply, our team would be lost without their guidance and support throughout this year’s tragic events. Unfortunately, the Coronavirus pandemic has limited the number of activities our residents are able to participate in. As we begin our government designed phased rollouts, more activities will start to become available for our residents and guests. If you have any ideas to share or would like to speak with us directly, please message us at Wecare@csrliving.com. Once we receive your message, we will place you in direct contact with an executive team member who will discuss any concerns or ideas you may have. We greatly appreciate your patience during this difficult time and hope that your family is doing well.