Élan Westpointe

Offers Assisted Living and Memory Care

11 Reviews

2019

2140 Independence Drive

New Braunfels

78132

Élan Westpointe

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4.2 11

Julie 2020-06-09 We put my mother in Élan Westpointe a year ago. Our experience isn't good, it's got poor management and they oversell and under-deliver. They have more activities advertised than they actually do. Their nursing staff is so good but the management is horrible. Their food is okay. I wish they have a stronger management that has more ability to control the staff and enforce corrections that need to be made. And I wish they're a company that pays more attention to the upkeep of the facilities and pays more attention to their residents' needs. Just because they're old doesn't mean that their opinion doesn't matter. I am a friend or relative of a current/past resident

5 3 1

Mary 2020-01-23 Elan Westpointe is a beautiful place. The staff is a very friendly. She toured us around and she was excellent. It is a very cheerful and very spacious place. They have a very open and airy dining area. The apartment is very cheerful. I think my mom is going to like it very much. She is going to be moving in next week. They have people that plan activities during the day. They take them shopping, they have a movie theater, they have a wine bar and a coffee bar, they have a place where you can get sandwiches or snacks all day long, they have a beer garden, and they have a place where you can have some plants. They have people come in and do entertainment and wine tasting. Of all the ones I toured in the area, Élan Westpointe is the best one that I saw. It was beautiful, and I was thrilled they had an opening. I visited this facility

5 5 1

Linda 2019-12-20 I chose Élan Westpointe for my mom because I thought it was a place that was not picky about where you sit when you eat. She had a problem about getting her feelings hurt when she sits at the wrong table. But the same thing happened there, the people who are seated at their table will not give up their seats if someone new comes to sit there. I also chose it because the rooms were light and airy. Mom's on the second floor and she's in a very light room with a good view of New Braunfels from her room. She says the food is okay, she only goes down for lunch. She likes to cook in her room because she has her microwave, and she likes her toast and coffee. She doesn't go down for dinner because she's not hungry, but she does have food that she can make in her microwave or toaster if she does get hungry. They have activities during the day, they have trips where they take them to shop or at Walmart. They also have an RN there, she works with Pak Medical Group and the nurse can come to the room. She had some blood work done and they are following up on it for her. And that's very nice because she can schedule her nurse practitioner to come see her any time and the nurse seems very good. The staff is perfect and the chef is terrific. It's quite expensive but it's worth it, but they didn't have adequate parking. I am a friend or relative of a current/past resident

5 4 1

Rick 2019-01-24 We plan to move in there very soon. Friendly, cooperation staff. I visited this facility

5 4 1

Resident 2018-11-29 Élan Westpointe is very a nice place and spacious. They give you all the right answers, and the food is not any better than all the other nursing homes. I would say it's a great place for assisted living, but if you're coming for great food, then don't bother. They have nice activities. If you want to stay busy then you can stay busy. They have a good activity director, and that's really important. She always welcomes suggestions and stuff like that. The pet answer around here is, "We're going to look into it," but they never get back to you. That's the reason why a lot of things aren't successful, because of the lack of communication. It's part of the problem here. They're short staffed. For example, it took them four days to get the trash in my room picked up. And you have to argue with them because they'll argue that I don't have much trash in here, but I don't want it sitting around because there's diapers in there for four days. They said it won't happen again, and then it happened again. I had to argue with the person who picks up the trash. Attitude is everything. We're having problems getting help, which is really bad. The food seems stale and tasteless. I am/was a resident of this facility

5 3 1

Gloria 2018-06-26 I was very impressed with Elan Westpointe. It was well kept and did not smell. It was like entering an apartment building. During the tour, all the residents looked well kept. It was a very nice experience. They do the laundry and they also have a dining area. I met some of the staff who would work with my husband and assist him with his medication. The bathrooms had roll-in showers and holding bars. They also had a small exercise room with equipment for moderate type of exercises. They had movie nights with popcorn, Bible studies, Church services, and a van that could take them to doctors' appointments. The food smelled really good even though I was not able to try it. I visited this facility

5 5 1

HS 2018-03-27 We went to the Élan Westpointe assisted living and memory care sections. The staff seemed very caring. The facility was very new and very trendy. The rooms were over the top and very beautiful. It did not look like an assisted living place. You would think you were in a hotel in the mountains. It's a very beautiful place. I visited this facility

5 5 1

A Visitor 2017-11-27 Elan Westpointe's rooms were adequate. The facility and activities were good. The place is pretty new and nice. I visited this facility

5 5 1

Linda 2017-10-10 I placed mom in the memory care of Elan Westpointe. They're fantastic, they're taking good care of her, and going above and beyond in making her happy. They take her to symphony orchestras. The food is more than sufficient, very well-done, and they have a very good chef. They have memory activities, all types of painting, artwork, Bingo, and social hours every Friday. I am a friend or relative of a current/past resident

5 5 1

Visitor871551 2016-12-27 Élan Westpointe's price seemed to be very high in comparison to others. The guy that was showing us around commented that he didn't know if he could show us any apartments because sometimes people don't really like anybody looking at their rooms, which was ridiculous and a turn off. It didn't feel welcoming. We didn't even get to eat in the dining room because he didn't want to take up anybody's seat, which was a turn off, too. The facility was nice and the smallness of it was good for some people. It didn't have much; there wasn't a pool there. You get less square footage as well. They were also going through some company and employee changes. One lady showed me around, and when I went back a week later, she was gone. It seemed unstable, but they were going through a transition. I visited this facility

5 3 1

Annette 2018-09-14 What I liked about Élan Westpointe was the fact that people could age out in the facility. The staff seemed very nice. It was a large facility so there was lots of space for activities. One thing we didn't like was the fact that they didn't have one big room for my parents-in-law to live in. They'd have to use two rooms that were next to each other, so we'd have to use one room as a bedroom and one room as a living space, meaning we'd have to pay for two rooms. The facilities and activities were nice though. They have a lot of outings for their residents. My father-in-law could participate in the assisted living field trips as well as the memory care field trips, which I like. They have a nice game room and crafts. I also think they'd be very good with my mother-in-law as far as memory care activities. I still think they should have one room big for couples though. I visited this facility

5 4 1

2140 Independence Drive, New Braunfels, TX 78132

Call (800) 385-2527

2019

Élan Westpointe (800) 385-2527

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Reviews of Élan Westpointe

11 Reviews Write a review

Food

(4 Reviews)

Staff

(6 Reviews)

Facility

(8 Reviews)

Activities

(4 Reviews)

Value

(4 Reviews)

Assisted Living Reviews for Élan Westpointe

June 09, 2020

By Julie

I am a friend or relative of a current/past resident

We put my mother in Élan Westpointe a year ago. Our experience isn't good, it's got poor management and they oversell and under-deliver. They have more activities advertised than they actually do. Their nursing staff is so good but the management is horrible. Their food is okay. I wish they have a stronger management that has more ability to control the staff and enforce corrections that need to be made. And I wish they're a company that pays more attention to the upkeep of the facilities and pays more attention to their residents' needs. Just because they're old doesn't mean that their opinion doesn't matter.

Provider Response

Hi Julie, thank you for relaying your experience to us at Elan Westpointe Assisted Living. We greatly value the feedback from all our visitors and guests. Our goal is to consistently improve upon the overall resident and visitor experience every day. We believe our management team is the best in the business and it disappoints us to here that you do not feel the same. The strength and success of our departments begins with leadership from our managers. Put simply, our team would be lost without their guidance and support throughout this year’s tragic events. Unfortunately, the Coronavirus pandemic has limited the number of activities our residents are able to participate in. As we begin our government designed phased rollouts, more activities will start to become available for our residents and guests. If you have any ideas to share or would like to speak with us directly, please message us at Wecare@csrliving.com. Once we receive your message, we will place you in direct contact with an executive team member who will discuss any concerns or ideas you may have. We greatly appreciate your patience during this difficult time and hope that your family is doing well.

January 23, 2020

By Mary

I visited this facility

Elan Westpointe is a beautiful place. The staff is a very friendly. She toured us around and she was excellent. It is a very cheerful and very spacious place. They have a very open and airy dining area. The apartment is very cheerful. I think my mom is going to like it very much. She is going to be moving in next week. They have people that plan activities during the day. They take them shopping, they have a movie theater, they have a wine bar and a coffee bar, they have a place where you can get sandwiches or snacks all day long, they have a beer garden, and they have a place where you can have some plants. They have people come in and do entertainment and wine tasting. Of all the ones I toured in the area, Élan Westpointe is the best one that I saw. It was beautiful, and I was thrilled they had an opening.

Provider Response

We would like to thank you for letting us care for your mother. It is an honor to care for all of our residents as each one of them is a precious gift and we can't wait to start caring for your mom. Thank you for your great review! You are a jewel!

December 20, 2019

By Linda

I am a friend or relative of a current/past resident

I chose Élan Westpointe for my mom because I thought it was a place that was not picky about where you sit when you eat. She had a problem about getting her feelings hurt when she sits at the wrong table. But the same thing happened there, the people who are seated at their table will not give up their seats if someone new comes to sit there. I also chose it because the rooms were light and airy. Mom's on the second floor and she's in a very light room with a good view of New Braunfels from her room. She says the food is okay, she only goes down for lunch. She likes to cook in her room because she has her microwave, and she likes her toast and coffee. She doesn't go down for dinner because she's not hungry, but she does have food that she can make in her microwave or toaster if she does get hungry. They have activities during the day, they have trips where they take them to shop or at Walmart. They also have an RN there, she works with Pak Medical Group and the nurse can come to the room. She had some blood work done and they are following up on it for her. And that's very nice because she can schedule her nurse practitioner to come see her any time and the nurse seems very good. The staff is perfect and the chef is terrific. It's quite expensive but it's worth it, but they didn't have adequate parking.

January 24, 2019

By Rick

I visited this facility

We plan to move in there very soon. Friendly, cooperation staff.

Provider Response

Thank-you for the great review! We are very proud of our community and keep it in tip-top shape for our residents. Thanks again for taking the time to share your feedback with us!

November 29, 2018

By Resident

I am/was a resident of this facility

Élan Westpointe is very a nice place and spacious. They give you all the right answers, and the food is not any better than all the other nursing homes. I would say it's a great place for assisted living, but if you're coming for great food, then don't bother. They have nice activities. If you want to stay busy then you can stay busy. They have a good activity director, and that's really important. She always welcomes suggestions and stuff like that. The pet answer around here is, "We're going to look into it," but they never get back to you. That's the reason why a lot of things aren't successful, because of the lack of communication. It's part of the problem here. They're short staffed. For example, it took them four days to get the trash in my room picked up. And you have to argue with them because they'll argue that I don't have much trash in here, but I don't want it sitting around because there's diapers in there for four days. They said it won't happen again, and then it happened again. I had to argue with the person who picks up the trash. Attitude is everything. We're having problems getting help, which is really bad. The food seems stale and tasteless.

Provider Response

Thank you for providing us with this valuable feedback. We would welcome the opportunity to have you stop by again, I think you'll be very satisfied with our new chef. We're sorry we never got back to you about pets, we are a Pet-friendly community and accept cats and small dogs. Your feedback is important so that we can meet and exceed expectations.

June 26, 2018

By Gloria

I visited this facility

I was very impressed with Elan Westpointe. It was well kept and did not smell. It was like entering an apartment building. During the tour, all the residents looked well kept. It was a very nice experience. They do the laundry and they also have a dining area. I met some of the staff who would work with my husband and assist him with his medication. The bathrooms had roll-in showers and holding bars. They also had a small exercise room with equipment for moderate type of exercises. They had movie nights with popcorn, Bible studies, Church services, and a van that could take them to doctors' appointments. The food smelled really good even though I was not able to try it.

Provider Response

WOW! Thank you so much for taking the time to provide us with your honest feedback! Our employees are absolutely great and they all take their jobs very seriously. They are there when you need their assistance and all have such lovely energy about their work. Thanks a million for sharing your experience with us! You are a GEM!

March 27, 2018

By HS

I visited this facility

We went to the Élan Westpointe assisted living and memory care sections. The staff seemed very caring. The facility was very new and very trendy. The rooms were over the top and very beautiful. It did not look like an assisted living place. You would think you were in a hotel in the mountains. It's a very beautiful place.

Provider Response

Thank you for the great review! We are very proud of our community and keep it in tip-top shape for our residents. Thanks again for taking the time to share your feedback with us!

November 27, 2017

By A Visitor

I visited this facility

Elan Westpointe's rooms were adequate. The facility and activities were good. The place is pretty new and nice.

October 10, 2017

By Linda

I am a friend or relative of a current/past resident

I placed mom in the memory care of Elan Westpointe. They're fantastic, they're taking good care of her, and going above and beyond in making her happy. They take her to symphony orchestras. The food is more than sufficient, very well-done, and they have a very good chef. They have memory activities, all types of painting, artwork, Bingo, and social hours every Friday.

December 27, 2016

By Visitor871551

I visited this facility

Élan Westpointe's price seemed to be very high in comparison to others. The guy that was showing us around commented that he didn't know if he could show us any apartments because sometimes people don't really like anybody looking at their rooms, which was ridiculous and a turn off. It didn't feel welcoming. We didn't even get to eat in the dining room because he didn't want to take up anybody's seat, which was a turn off, too. The facility was nice and the smallness of it was good for some people. It didn't have much; there wasn't a pool there. You get less square footage as well. They were also going through some company and employee changes. One lady showed me around, and when I went back a week later, she was gone. It seemed unstable, but they were going through a transition.

See all Assisted Living reviews (10)

Memory Care Reviews for Élan Westpointe

September 14, 2018

By Annette

I visited this facility

What I liked about Élan Westpointe was the fact that people could age out in the facility. The staff seemed very nice. It was a large facility so there was lots of space for activities. One thing we didn't like was the fact that they didn't have one big room for my parents-in-law to live in. They'd have to use two rooms that were next to each other, so we'd have to use one room as a bedroom and one room as a living space, meaning we'd have to pay for two rooms. The facilities and activities were nice though. They have a lot of outings for their residents. My father-in-law could participate in the assisted living field trips as well as the memory care field trips, which I like. They have a nice game room and crafts. I also think they'd be very good with my mother-in-law as far as memory care activities. I still think they should have one room big for couples though.

Provider Response

Thank you for your feedback! It's always great to hear how we could make our community even better. Our staff are great at providing the best activities for our residents. Thanks again for your feedback.

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Costs for Élan Westpointe

Cost of Assisted Living

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Cost of Memory Care

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Services and Amenities of Élan Westpointe

Costs

Rent Plus Care Fees
Fee Structure Extra: We Offer A Month To Month Rental
Assisted Living Starting At: $3760/month
Memory Care Starting At: $5975/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Do Not Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals
Room Service For Meals
Dining Extra: All Day Dining Available

Features

Beauty Barber Shop
Resident Transportation
Coffee Shop
Party Space
Hiking Trails
Tv Room
Garden And Patio
Resident Parking
Security Gate
Spa
Features Extra: Library, Fitness Room/Gym

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi
Technology Extra: Emergency Call System

Health services

Medication Management
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Wii Sports
Tai Chi
Fitness Room
Yoga
Gardening
Cooking
Arts And Crafts
Activities Extra: Computer Class

Financial guidance

Home Sale Assistance
Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Languages

English

General

Resident Capacity: 128
Minimum Age: 62
Pets: Yes

Licenses

Licenses: 144123
State Licenses: Facility ID: 106312

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About Élan Westpointe

Step into the unexpected. Stunning, but casual. Elegant, yet comfortable. More like an urban lodge or boutique hotel than a traditional senior lifestyle community. At Èlan Westpointe, you’ll discover concierge-style services, resort-quality amenities, and a compassionate, respectful staff always at hand to offer assistance with daily living and specialized memory care.

What Makes Us Special

We have a beer and wine license, so have an on-site pub! --- We have amazing views; our community is built on the highest point in New Braunfels --- We have Independent Living all the way to full dementia care, so you can age in place (don't have to move).

Élan Westpointe

Reviews of Élan Westpointe

Assisted Living Reviews for Élan Westpointe

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I visited this facility

I am a friend or relative of a current/past resident

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I visited this facility

I visited this facility

I visited this facility

I am a friend or relative of a current/past resident

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Memory Care Reviews for Élan Westpointe

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Services and Amenities of Élan Westpointe

Costs

Room and housing options

Dining options

Features

Cleaning services

Technology and entertainment

Health services

Activities

Financial guidance

Guest services

Languages

General

Licenses

About Élan Westpointe

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