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Willowbend Nursing and Rehabilitation Center

2231 HIGHWAY 80 E, Mesquite, TX 75150

(855) 798-2040 (Caring Family Advisor™)

2.7

(17 reviews)

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Willowbend Nursing and Rehabilitation Center
Willowbend Nursing and Rehabilitation Center
  • Top rated on Caring.com

Mesquite, Texas 75150


2.8

(17 reviews)


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Nursing Homes

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Bedroom Type

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Reviews of Willowbend Nursing and Rehabilitation Center in Mesquite, Texas

2.7

(17 reviews)

  • Facility

    2.7

  • Staff

    2.6

  • Food

    2.6

  • Activities

    2.4

  • Value

    2.4

JANICE

1

February 15, 2024

I am/was a resident of this facility

Was there for physical therapy.. Was not provided a chance to get another Care Plan since they wanted one only one day after I arrived. I had to look up pharmaceutical company to get one of the prescriptions I take. Did not know there were commuters for residents to use. Did not know I was supposed to research group homes . Have emailed case manager numerous times over the bags of clothes. I BELIEVE THESE WERE IN THE AMBULANCE. Getting someone in administration is hard. Two bags of clothing are lost now that no one wants to take responsibility. No winter coat. I replaced everything else. To me, getting the Director, Skyler was almost an impossibility. Getting though the front desk to talk with him is an impossibility. Aid tried to change my diaper in the middle of the night...I dont wear them. To me, I was treated like an in patient nursing,, not rehab Best thing was physical therapy and a church service on Sunday. Will NEVER recommend the place. Watch for a story on TV

BensonC1290

1

October 8, 2023

I am a friend or relative of a current/past resident

Absolutely do not put anyone you care about in this place. It's dirty, they are very understaffed or the staff just doesn't do their job. The staff is very mean and rude to the patients. The showers are covered in mold and the place looks like it's never been remodeled. Paint is chipping off the walls and it's just extremely cluttered, old and dirty. If they have bladder issues and wear adult diapers, be prepared to wear them for 12 hours straight. The place smells very strongly of urine and feces due to so many patients just left to fend for themselves. They call it rehab but there really isn't much rehab going on. Mostly patient crying in their rooms and begging for help while in pain and dirty. I never saw any activities except a few people outside smoking.

Diann A.

5

August 27, 2022

Other

The facility is clean and well maintained and provides a family atmosphere. The outdoor facilities provides an alternative for visiting with my loved one. (Lunch or an afternoon milkshake enjoying the sunshine and a quite visit outside.) The therapy team are excellent with the Residents. They are focused with getting the Resident up and moving and assisting with gaining their strength. If you need therapy, Willowbend is the place to go. The entire staff at Willowbend are always ready to assist with the Resident and answered my questions and provided me with the emotional support I needed to know my loved one would be well taken care of when I was not there. There is always bingo. The residents love it. Therapy does group activities with the residents, while providing interaction for the Resident. I would recommend Willowbend if you are in need of a new home for your loved one. The transition is hard, but you will get the assurance needed that they are being will cared for by the staff.

Karrissa

4

August 26, 2022

I am a friend or relative of a current/past resident

I have been in Willow Bend to visit residents that are part of the family and although they were in for Rehab, it seems the whole facility was clean and and residents were happy. In multi times with different areas visited, as they were moved into long term living, Great care has been given and the staff are very caring and helpful. Questions answered quickly and they go the extra mile to put a smile on their residents faces and make sure they are comfortable. Rooms are comfortable and bring a few things in from home made it cozy. Having a Library has worked out great too!!

NanaLaura

1

April 7, 2022

I am a friend or relative of a current/past resident

The place looks nice from the outside & someone up there works hard at decorating for each holiday. However, I'm not sure I can say any other positive comments about Willowbend nursing home & rehab facility. My husband was taken to this government/VA run facility after having a severe stroke. He spent 34 days in the hospital & then was transferred to Willowbend where he stayed for 5 months. His stroke left him unable to talk, unable to walk on his own, unable to use the restroom on his own & unable to eat regular food. He was on pureed food only. The very first weekend he was there he was given peanut butter and cheese crackers by a nurses aide. My daughters walked in and saw him trying to eat the crackers (he had already finished 2 of them) so they took them away from him & called me. When I found out who the aide was that gave him the crackers, she said "Oh I don't normally work on this floor!" Hhm! Wouldn't that be more of a reason to look him up on the computer to see what his special needs are?" I made her look it up while I watched & sure enough, it stated that he was to be on pureed food only! She said, "Oh, I didn't know!" So I Monday morning I met with the director of nursing about the issue. She asked me to give them another chance & said she would have a meeting with her nurses. Well the very next weekend something else happened & I was back in her office the following Monday. I hung a sign on the door to his room stating that he was non-verbal and could only eat pureed food. There were many times that I caught them giving him fruit cocktail or cake for dessert, neither item was pureed. During football season you can expect to see most of the nursing staff sitting in the big community living room areas watching the Cowboy game. I would often see the same sweet hard working nurse trying to assist as many patients as she could while 5 or 6 ladies would be on the couches watching the game... poor gal, I can't imagine why we never saw her again after just a few weeks. My husband's bedding would constantly get wet due to soiled or wet diapers that hadn't been changed in an appropriate amount of time. One time he had a soiled diaper on & couldn't get a nurse to come change him so he took the diaper off all by himself. He threw or dropped it on the floor. When nobody came to help him, he tried to get out of the bed to pick up the diaper but instead he fell out of the bed and landed on his wrist. After nobody came to help him (again) he somehow managed to get back in the bed. A nurse finally checked him out but no x-rays were done on his wrist. I was actually in the hospital with covid when this happened & couldn't get up there to check on him myself. I felt helpless! This place that I trusted to take care of my husband could actually care less about him. Another time while i was sick with covid but not in the hospital yet, my daughter went up there to visit him. He didn't have any water in his cup. She went to the nurses station & asked if they could get him some water...there were 3 nurses sitting at the desk & the nurses aide actually told my daughter "No, they were too busy!" After arguing about it for awhile the actual registered nurse (not the aide) got up to get the water. The aide kept mouthing off and arguing with my daughter who had already tried to walk away 3 times. After the last time, my grown daughter was in tears & just had to leave. She could not take any more of their attitudes up there. There were plenty of times that I had to ask about his medicine? Where was it, why was it not given on time or not given at all that day? If my hubby didn't get it, then who did? I could go on & on about this place with events that happened to him but I'm hoping you get my point by now. The nursing home is paid by the government. Veteran's affair pays for the veterans with 100% disability to stay up there. They trust that each veteran, along with all the other patients up there are getting good quality care. That is so far from the real truth!!! In my opinion they need to be shut down, or have their government contract pulled. At the very least, they need to re-evaluate every nurse up there and do months of retraining their staff. I would not recommend for anyone to leave a loved one up there AT ALL...EVER!!! I wouldn't take any of my relatives or friends to Willowbend nursing home in Mesquite, not even for a day. By the way, they do have good physical & speech therapists, especially Hannah in the speech dept. That is the best I can say about any of the employees.

bwillit

5

July 30, 2019

I visited this facility

Excellent staff and care!!

katycross

4

March 11, 2019

I am a friend or relative of a current/past resident

My Aunt was recently in Willow Bend. We found the facility to be very clean and the odors were contained to only those who had incontinent episodes. The rooms were nice and had all the amenities she needed. My Aunt needed a great deal of care and the nurses and aides did a good job of seeing to her needs. Staff were friendly, but Moses on the day shift was simply wonderful...he was always very compassionate in trying to make sure she was comfortable. Therapy did a great job in trying to get her back to her back to walking again. Food was ok, but let's face it, nothing is like home cooking. I appreciate that the any questions or concerns were promptly addressed and they were able to discharge my Aunt home with home health. I would take someone there if they needed rehab or nursing.

Too Smart

1

March 21, 2018

I am a friend or relative of a current/past resident

BEWARE! DO NOT TAKE YOUR FAMILY MEMBER HERE! Strong urine small and puddles in the hallway, staff does not assist residents to restroom and my mother was not given a walker or wheelchair, someone left a rubber glove used as a turnikit on my mother's arm from 6am-1:45pm and a CNA told me "that's just what we do, it happens all of the time". The doctor was not scheduled to evaluate my mother within the regulated 72 hour time frame. I promptly demanded my mother be transferred out and she was. Rooms are old and dirty. PT Staff was very nice and helpful.

CNo64

3

February 5, 2018

I am/was a resident of this facility

There are worse nursing homes and [I hope] there are better ones than Willow Bend. I am a stroke patient who is wheelchair-bound,and needs help getting in and out of bed, so I may require more assistance than the average patient. That almost certainly affected my experiences at Willow Bend. To my perception, there are a few stand-out aides and nurses, but otherwise most do pretty much the minimum. It is absolutely essential that a resident have an able-bodied, intelligent friend or family member to check on him/her regularly - daily is ideal. Don't expect for the patient to see a doctor often, either. I think you can request a visit from a doctor, though. IF the patient has a good "advocate" who's willing and able to visit him/her often, Willow Bend might be a decent choice. Otherwise, I'd check out other options.

FRIEND1963

1

January 7, 2018

I am a friend or relative of a current/past resident

WILLOW BEND IN MESQUITE, TEXAS HAS THE MOST RUDE STAFF AND NURSES! PLACE IS UNSANTIZIED AND BUGS CRAWLING EVERYWHERE! PATIENTS ARE USING BROKEN WHEELCHAIRS AND EQUIPMENT WHICH UNSAFE FOR PATIENTS HEALING FROM INJURIES! MEDS ARE NOT BEING PROPERLY GIVEN OUT TO THE PATIENTS THEIR DOCTORS HAVE PRESCRIPBED AND THE ONES THEY ALREADY TAKE DAILY! FOOD IS AWFUL! PLEASE MAKE PROFESSIONAL CHANGES FOR THE HEALTH OF PATIENTS IN THE HEALTH CARE OF WILLOW BEND!

Laura

1

December 19, 2017

I am a friend or relative of a current/past resident

My mother-in-law was in Willowbend Nursing and Rehab for two months. It was terrible. She was frightened, and I spent several nights there with her. The staff was incredibly uninformed. They ran out of her medication Thursday, but I found out on Monday that they hadn't been giving it to her because they haven't gotten their order yet. We would bring her food because the dining area was dirty, and she was on a special diet, but her food never came out correct. I cannot overemphasize what a difficult time we had there. For two months, there were maybe three staff people she was comfortable with. They need to look at their entire procedure.

cindi2624

1

February 16, 2017

I am a friend or relative of a current/past resident

I wouldn't leave a rat in this place. My mom was sent to Willow Bend from the hospital on 2/14/2017 to recover from a broken hip. They put her in the nursing home area, and when she arrived they didn't even acknowledge her. The EMTs put her in a bed, and after they left my brother and I were told she was in the wrong room and had to move. We waited and waited and finally I went to the nurses desk to see what was going on, the nurse just held up her hands and said "I'm sick, I'm going home" then started coughing all over me. We reluctantly left her there for the night. After I got home I received a call from my mother, she was crying and said the so called "aide" left her on the toilet and didn't come back. She cried out for help but no one came. She had to make her way back to bed alone and hurt herself in the process. I immediately went back there and had the staff call an ambulance. My mom had surgery just a couple of days before this and they didn't even bother to look at her paper work to see what she was there for. She went back to the hospital and the next day a liaison from Willow Bend came by her room to apologize for her treatment. It made my mom feel better but to me it seemed she was just making excuses. I feel very sorry for the people that are there.

Caring109651650

5

July 7, 2015

I visited this facility

I was able to visit Willow Bend, and it was a very nice place. The staff was very accommodating, but my mother did not qualify. It’s a beautiful place, and it's where I would like for her to be.

Caring107366750

3

May 30, 2015

I am a friend or relative of a resident

My mom is in Willowbend Nursing and Rehabilation Center. The care of the staff and the rooms are great at the rehabilitation center, but the nursing home center leaves much to be desired. The rooms are of OK size. If I want to compare it to one of the smaller rooms, I would have to say it sits right in the middle, but it is still not as big as the one in the other place I visited. I hardly talk to the staff. They are not very needy of them. I do see one lady sometimes a lot more than I see others, but they can't tell me a whole lot about my mother. The food appears to be very good. She is eating, and I think that is probably a good sign. They do have quite a few activities. The reason I'm moving my mom is because it is crowded. I think they have less staff for the number of patients they have. Also, the smell is somewhat bad. The overall atmosphere is OK. For some people I guess it is fine, but for me it is Ok. I did talk to the manager, and he was able to help me resolve a couple of problems, so that is really good.

Caring99643750

5

September 30, 2014

I am a friend or relative of a resident

My husband was at Willowbend Nursing and Rehab. He has a room and it is very nice. The residents all seemed very happy and the staff was very nice. The food was good. They have something going on all the time. They have Bible class, services, games, and they just have different things you can go to. They have a board up there with the list of activities going on all the time.

Caring85272450

4

May 20, 2014

I am a friend or relative of a resident

My mother-in-law is in long-term care right now at the Willowbend Nursing facility. The facility is very nice and very clean. There is no odor. The rooms are fine. She initially shared a semi-private room. She is on a pureed food diet. The staff has been fine and is really nice to work with. They are very understanding and very sympathetic. She is at peace at this facility.

AmberMoss

1

May 19, 2011

Friend or relative of resident

Willow Bend was a ridiculous daycare center for adults. My grandfather went there to be rehabilitated after a fall and ended up going back into the hospital due to their neglect. His wounds and bandages were poorly kept and not treated. He developed skin necrosis, which the nurses failed to identify and kept hiding it under bandages. If a family member had not recognized it, the necrosis would have advanced and my grandfather would have lost his leg. Other than the neglect of obvious symptoms, the nursing staff was rude and failed to change diapers without being asked to. My grandfather was scared to stay overnight by himself because he knew he would not be attended to. My grandfathers stay in this facility proved to leave him in worse condition and add stress to an already stressful situation.

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Services and Amenities of Willowbend Nursing and Rehabilitation Center in Mesquite, Texas

General

  • Resident Capacity: 162

Medicare

  • Health

    2.0

  • Overall

    2.0

  • Quality

    5.0

  • Staff

    1.0

Medicare Provider Number: 675272
    Ownership Type: Government - Hospital district
    Rating Date: 9/1/2023

About Willowbend Nursing and Rehabilitation Center in Mesquite, Texas

Map of Willowbend Nursing and Rehabilitation Center

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