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The Wesleyan Skilled Nursing and Rehabilitation

4011 Williams Drive , Georgetown, TX 78628

(800) 558-0653 (Call a Family Advisor)

2.57

(14 reviews)

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Reviews of The Wesleyan Skilled Nursing and Rehabilitation in Georgetown, Texas

2.57

(14 reviews)

  • Facility

    2.0

  • Staff

    1.3

  • Food

    1.3

  • Activities

    2.7

  • Value

    1.0

Ginak491

1

December 13, 2018

I am a friend or relative of a current/past resident

Never put your loved one in this facility. My Mother is handicapped and has multiple medical issues. The facility is pleasant when you walk into the front, but the nursing home area always smells of urine, carpets are stained, air conditioning in the east hall does not work making the working conditions unbearable. Many of the Caretakers are just there temporarily to get the bonus money and leave after 3 months. Administration will never give you a callback and the Administrator changes every three months. Definitely understaffed but the caretakers are found standing in the halls laughing and chatting, not answering the lights. Before I moved my Mother out of there, she was told numerous times that there was no hot water or clean towels and she could not have a shower. Food was never served in a timely manner and was cold and unappetizing and unappealing. Aids were often disrespectful to the patients and the patients were scared to report to the authorities for fear of retaliation. Patients were told not to push the button for help all the time. My Mother was taken to the hospital due to urinary tract infection, pneumonia and a falling incident due to a caretaker telling her to hurry up and get dressed. Money and personal items were frequently stolen from her room. Rooms are nice but small. Two patients to each room. Private bath in each room. The STAR employee was the activity director who always had fun and interesting activities for the patients and truly cared for them. The bus to take the patients to activities or to the store, was most often not available, due to the home not paying the rental fee for the bus. When I saw incidents involving other patients I would report to nurses. Patients were to scared to say anything. I contacted the state Ombudsman and reported issues but never saw a resolution to the problems.

Disgusted With Poor Quality Staff At Estrella

1

November 9, 2018

I am a friend or relative of a current/past resident

Estrella Oaks is completely horrible. DO NOT SEND YOUR RELATIVES TO THIS PLACE. STAY FAR AWAY! Nothing positive stated in a review could come close to the truth of matters as I was there almost every day. Where do I start. Nurse practitioners are worthless and want to keep patients drugged so that patients are no bother to the CNAs who are understaffed. They are unconcerned if a patient is experiencing a long list of side effects from medications. Most of the CNAs are not prompt about changing briefs; CNAs do not empty the catheter bags well before the halfway mark causing the patient to have continual urinary tract infections; and nursing staff there do not have a clue that bladder training needs to be performed after a catheter is removed - therefore, one of their patients almost died due to this and a severe case of a urinary tract infection - had I not insisted on the patient being taken to the emergency room. No matter what health condition your loved one has, they serve the same food to everyone. So if a person is diabetic, they are served foods high in starch and high in sugar. They are served dessert every day, canned fruit, extremely sweet juices, and they had even been served 1/4 cup of sugar with their small bowl of oatmeal every day - apart from giving the patient a protein drink ladened with sugar. When speaking to the Dietician, Nurse Practitioners, Nursing Director, Assistant Nursing Director, and Office Administrator -- it was all a complete waste of time since they are not concerned about addressing the issues. They display a complete lack of interest and I witnessed that they work to finish the patient off instead of helping them to improve in their health. Their aim is to keep as many patients laid up in bed, the rooms are cold due to the air conditioning turned up, and they are left without any lights on and blinds closed. If patients come in sedated due to being given drugs in the hospital, the nurse practitioners do nothing to remove/adjust medications so that the patient can be in a position to succeed with physical therapy. PT department is a joke. They are not interested in truly rehabilitating the patient. One young man of the PT dept which I saw with my own eyes was making fun of a patient with facial expressions and gestures as to their inability to walk and hold himself up on his own. Oh, and the Social Workers (past/present) are worthless and drag their feet if you want to bring your loved one home. They give a condescending attitude, very incompetent, and make it hard for you to take your loved one home. Had I not stepped in to advocate for my loved one, they would’ve died there at Estrella in either of two instances. Is this a humane way of treating older ones who are supposedly in their golden years? If you don't want your loved one to die, I strongly suggest not taking them to Estrella Oaks. And regardless of the facility it is important to be there for your loved one day and night ... and advocating for them at every opportunity.

Mitzi

1

July 17, 2017

I am a friend or relative of a current/past resident

I have nothing good to say about Estrella Oaks. Every day I went there, my dad would have a big knot on his forehead, he'd be bleeding, or his arms would be cut up and bruised up. I'd go find a nurse and she'd take a look and say nothing's very important. I even found my dad one morning lying on the bed with no sheets or blankets, wearing nothing but a diaper with the air-conditioning blowing right on him. He was freezing to death and moaning and groaning. The very next evening I went to visit him and they weren't aware he had fever. I went in there and my dad was as pink as could be. I found a nurse and told her that my dad had a fever and that he needs to go to the hospital. They checked, and my dad had a 103.5 temperature and was sent straight to the hospital. My dad was there for two and a half months. The dining area was pitiful. People would go aound 11:00 or 11:30, and it could be 1:15 before they even got to their food. A lot of them would get up and leave because they were tired of waiting. They’re good for nothing and just housing people. There's no care and no love involved.

Choose to be anonymous

1

September 14, 2016

I am a friend or relative of a resident

Estrella Oaks is seriously under-staffed, employees are over-worked, patients are not bathed or cared for in a normal way, or treated with dignity. The staff are nice enough, just way too busy.

Hierman

3

February 2, 2016

I am/was a resident of this facility

I would like to thank the therapy department they were fantastic. When I arrived at Estrella I wasn't able to do anything but now I'm able too do for myself again. I would also like to thank the Nursing department they were Awesome. Thank you for all you did for me.

Khite

5

January 27, 2016

I am/was a resident of this facility

Therapy is A + Number 1 Had it not been for their help and encouragement I would not have advanced as fast as I did! Nursing staff was super and very helpful! I was very satisfied with everyone. Very satisfied with customer service from the time I was admitted. I would highly recommend Estrella Oaks to anyone who needs rehabilitation!

Anonymous116733750

5

November 30, 2015

I visited this facility

As far as nursing home scale, I guess Estrella Oaks Rehab is okay. I felt dad’s getting good care. I’m very comfortable about the care, but he does not want to be there. The people there are extremely nice. He just not wants to be there. He’s 92, and he can’t live on his own. We’re satisfied with the people who work there, and we’re satisfied with the facility.

Bill110691550

3

July 29, 2015

I am a friend or relative of a resident

My wife has been in Estrella Oaks for six weeks now. The staff is generally very cordial and helpful, but they are not good at responding to her call light, and they are understaffed. They have very spacious rooms with very large bathrooms. There is no problem with the physical facility at all. They have a lot of activities every day, but she chooses not to participate in them. They do a very good job in providing transportation to medical appointments, and the physical therapy is good.

cat.rom55

5

April 28, 2015

I visited this facility

I visited Estrella Oaks a fews days ago and I was very much impressed with the care and options which they could offer my family. The ability for patients to receive Physically, Occupational and Speech therapy was something I never knew a skilled nursing facility could provide. When we toured we were able to see that Estrella oaks staff were friendly and knowledgable of what they could provide for our families particular situation. The therapy gym, spacious living and dining areas were a plus for a family who needed to wheel around someone in a wheel chair. My family and I will definitely be considering sending our mother here, rather than keeping her in home health care.

saynotoestrellaoaks

1

April 3, 2015

I am a friend or relative of resident

This is a terrible facility. My dad was there for Parkinson's care, he received a lot care and physical therapy his first 60 days while they were waiting on his Medicaid paperwork to go through. As soon as they got the Medicaid paperwork established, they moved him to the "residential hall". He suffered from dementia, which they KNEW when they accepted him into the facility. After he was moved, he received no more physical therapy and was neglected. We kept him here because it was 5 minutes from our house and we had a family member up there with him round the clock. They tried to kick him out, which BTW they can't kick out patients. He had frequent bouts of agitation and fell out of his bed, we told them when he had these issues to call us and someone would be right there. They never did. We noticed his urine was dark brown and I told the nurse and she looked me right in the eye and said "Well, he's not complaining" When we called hospice in, they sent him a mobile bed and the nurse HID it from us. The hospice nurse found it and gave it back to him. His last day alive, hospice said it would be a matter of hours and we asked if we could move him to a private room. The administrator said "No, there are no vacant rooms", they had 2 wings that were empty and hospice was providing a 24 hour nurse. This place is terrible. Terrible. Do not send a love one here, it looks nice and they give a great sales speech but they lie.

pjhux1987

4

March 23, 2015

I visited this facility

I would definitely recommend this facility to anyone! I visited the facility for my grandmother because her friend had gone in the past. I was very impressed with the facility. I was most impressed with the staff though. Everyone was very kind and took the time to answer questions I had.

Alison B

1

January 25, 2015

I am a friend or relative of resident

My mother was placed at Estrella Oaks at my request as she was recovering from a fall. When I arrived for my care conference, I met with the administration. They began the conference by telling me I should have received a call because my mother had tried to leave the facility. I received no such call, and found it a bit difficult to imagine that my 87 pound mother, in a wheelchair, had set off alarms, but I accepted that she was exit-seeking. She had a paranoid episode with one of the aides and certainly would have wanted to leave, and I suspect they were concerned about the accusations and wanted her out. At that point I was told that she couldn't stay without around-the-clock sitters, and given a list of secure facilities so I could plan a move. The administrator kept telling me she was new and not knowledgeable about any of this. As far as I'm concerned, that was inexcusable--my mother needed expertise, not excuses. It was her job to be knowledgeable, and until she'd gotten the appropriate information, the conference should have been postponed. As it happened, I was given the names of several facilities.None of them accepted exit-seeking patients, so our time was completely wasted. The second administrator called a facility to check if they had a bed, which they did. Since that was a very significant distance from our home, we told them we did not to wish to move her there unless we couldn't find a facility that would allow us to visit her more easily. The next day we received a call from the charge nurse telling us she was being transferred to that facility! I told her we had not approved the transfer, and moved her back to her assisted living as long as we were forced to hire sitters. I found the lack of appropriate information to be appalling, and did not sense any compassion from administration. I've given the lowest possible rating, and that is only because I found the therapists, nurses and aides to be helpful and compassionate.

Carole17

3

January 17, 2015

I am a friend or relative of a resident

There have been some difficulties with Estrella Oaks. My brother complains about the food all the time. I have sent a letter to them in November, and I never got a reply. His roommate was put on the floor to die literally. He had fallen out of his bed a couple of times, and he was under hospice care. So they took his bed out of the room and put him on the floor. He was still coherent. I spoke with him the day before he died, and I just did not really see that it was a choice to put him on the floor to die. So I have written to the state. I have written to the administrator of the nursing home expressing my concern if they had looked through the other family members. There were just some things that were not handled well or professionally. They do not have many activities, and they do not have bus services to take them anywhere. It is supposed to be an upscale care center, but they do not provide that service for their patients or the residents. The rooms are very small, and it appears clean. I had to move my brother to another room the other day because they needed his room for rehabilitation, and that one was filthy. Underneath the bed were dirty clothes and cups. It was not dusted. I was really upset about that. Overall, I have not been that satisfied with it. I am looking for other options for him.

schlichterj

2

November 6, 2013

I am a friend or relative of a resident

The physical plant itself was fine. Rooms were big enough and clean enough, Physical therapy was good with excellent trainers. Room care was barely adequate. Long wait for response to help calls. Sometime waited 30 minutes or longer for help to go the bathroom. Food was mediocre at best and most often served cold after sitting in the hall for long time. While the food sat in the hall getting cold, the nurses and staff busied themselves with paper work. Priority should be to get the hot food to the patients. The home is understaffed prompting some families to hire outside caretakers to go in and provide adequate care at additional cost. The company is making money at expense of good care.

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Services and Amenities of The Wesleyan Skilled Nursing and Rehabilitation in Georgetown, Texas

Costs

  • Rent Plus Care Fees
  • Fee Structure Extra: We accept Medicaid

Room and housing options

  • Companion Suites: We do not offer companion suites

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals

Medicare

  • Health

    5.0

  • Overall

    5.0

  • Quality

    5.0

  • Staff

    3.0

Medicare Provider Number: 676280
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About The Wesleyan Skilled Nursing and Rehabilitation in Georgetown, Texas

Estrella Oaks Rehabilitation and Care Center is Georgetown’s newest premier state-of- the- art facility and we treasure our relationships with residents and families. We strive to maximize and enhance the quality of life of our residents in a compassionate and professional environment. Our professional staff, and the independent physicians and consultants at Estrella Oaks Rehabilitation and Care are all committed to working with our residents as partners to meet their individual health care, rehabilitation and coordination needs.

As care givers, we want to know our residents as individuals, taking care of their health needs, but also considering the person as a whole.

Map of The Wesleyan Skilled Nursing and Rehabilitation

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The Wesleyan Skilled Nursing and Rehabilitation

4011 Williams Drive , Georgetown, TX 78628

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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