Trail Lake Nursing & Rehabilitation

Erricka Mayfield

My Father is currently a resident, just until the end of the month. He has only been a resident for a month and has lost weight, fallen out of his wheelchair, and has a knot on his head, his room remains dirty. I provided him with a comforter and some how it went missing and has never been found. While many of the nurses and CNAs are nice the level of care is garbage.

Bfraier

My sister was a resident, this was the worst care ever, place was not clean, when she called for help she they would come when they wanted to, one night it took them three hours to get to her. She was not able get out of bed to help her self. Because of the care she did not get, her knee surgery, it got infected she had to have another surgery, they waited 24 hours to put her wound fac back on her after coming back from her dr's appointment. she had tell them she would call 911 before they put the wound fac back on. Now she is fighting the insurance company. She is having to have antibiotics for the next six weeks to try to handle the infection, IV antibiotics. The insurance company is stating they will not pay for care.

Louise Roden

Great rehab, new administration that is involved and will take care of issues if there are any Nice large private room while we were in rehab Also we were able to keep our family there while Medicaid was getting approved.

BRN

Above-average physical therapy at Trail Lake doesn't compensate for the large gaps in nursing and dietary. Although a few staff go out of their way to help, the administrator is such a problem that my advice to families needing skilled care is "keep looking." Not worth the hassle.

Elizabeth Martin

Rooms are dirty! If a doctor has just come, there will be used bloody bandages on floor or blood droppings. Floor is only cleaned in small walk area. When you try to talk with staff, they hardly look up at you. They are always standing around desk talking with each other. Never smile , always act like its a pain for them to have to do one more thing, When there is someone who is bedridden can't do anything else , you would think they would have a little compassion for them, after all why are they working there if they just don't care and don't want to be there, my family spends everyday all most all day and into the night there. because they known from passed experiences she will not eat or get her diaper changed.Its so sad to me that when people get old and need care that this is how they are treated. There is one lady that comes in and smiles to her all the time and calls her by name , and has patience with her. I wish you had many more for her! we have spoke to main office employees for help in this matter. we are always told that they will look into it. but to this day noting has changed . its been much longer then we would have thought she would have lived. I just whish her quality of life could be better

Tina2722

Family member was a resident. Loaded her up on 3 different benzos to control her. Large gash on arm that went to be unexplained.