Brushy Creek Post Acute

Swtlish

This facility has several complaints but they do not seem to care. They are grossly understaffed (like many other healthcare facilities) but they continue to accept patients knowing they are unable to provide the proper care. My grandmother was neglected while there and she came home in much worse condition than when she left. The management has been apathetic at best. It's a shame when a caregiver seeks reprieve by putting their loved one in the hands of 24-hour skilled nursing care, only to end up with more care needed due to a horrible bedsore that developed while in their care. The staff and administration should be ashamed of yourselves for allowing this treatment to go on in your facility while bragging about being named best nursing home for 2022-2023 on your website.

llevette224

Staff after 7pm does not want bother with you. They did not check on my loved one from 4pm to 9:30pm, until EMS came and took her out of there for neglect. The head nurse at night would talk to my sister or the EMS staff. My loved one never even got her medicine They had to switch out the mattress and rubbed it down with Clorox and told us to let it dry so she wouldn't get bed bugs. The dog pound takes better care of dogs than these people.

pasechrest

The rooms are adequate, don’t lift the blind, terribly dirty. My interactions with staff was mostly good. Didn’t see any activities going on. Nothing that was posted on calendar was done. I see no amenities at all.

t1968

The rooms are nice and clean. Most of the staff that I dealt with was friendly and helpful. My father was there for post rehab from a stroke and Covid. He mainly had to lay in his bed because there was an alarm on his bed that alerted staff if he got up. Which is understandable because he was a fall risk. However, he only had a few minutes of rehab a few days a week. His leg strength deteriorated while he was there. They never helped him shower the entire 2 weeks he was there! That was supposed to be part of his therapy. He was not clean at all when we picked him up. After the 2 weeks of seeing him get worse, we brought him home with home health care. I would not recommend anyone take their loved one to this place for rehab.

KathyT124

My husband just spent a little over a week at Brushy Creek after a hospital stay. We found everything about the stay to be excellent. The cottage and his room were comfortable, the Physical and Occupational Therapy were excellent, frequent and focused. The nursing and care level were very good and the food was great. Facilities like this do have a hard time with staff turnover, which means that occasionally they were short handed and response time was slower than desired. But it also means that when someone on staff has been there for a while, it is because they genuinely love their job and the patients, and that they are very competent. We were lucky to have a CNA like that in our cottage! I would highly recommend Brushy Creek Post Acute to anyone looking for rehab after surgery or a hospital stay.

Family123jhfthgky

EMS took my mother into her room at Brushy Creek and left. It was 30 minutes before anyone came to talk to us . My mother was not given her meds and when she did get them they were not on time, She has a heart condition and its important. She has been there a week and when she hit the call light because her arm was bleeding because of the blood thinner it was 20 mins before anyone came and they told her it would be ok and left. It kept bleeding so she called again. The aid finally got the nurse. The staff in the cottage are very rude and condescending. They are loud at night and it appears that their family or friends come up to hang out. Aid came in her room at 10:15 at night and asked if she wanted a shower. Mom said it was too late and the aid threw the towels on the table and said ok and left. Unless absolutely necessary do not put your family here!!

karenlovin

This day 3 at this facility. I met the Occupational and Physical therapist for the first time. Both seemed competent but overworked. The Nurse Assistants are sweet and dedicated. The nurses seem indifferent and bored. I had extensive Orthapedic surgery and have pain management drugs prescribed every six hours. I cannot get my meds. I have been medicated twice in the last 24 hours. I would like to know WHO is getting my meds because I am NOT. I have never experienced such a mismanagement train wreck. Dangerous.

Steph Acker

PLEASE do not move your loved one here unless they truly can take total care of themselves. We were promised my mother would be cared for at Brushy Creek rehab, even though it was very clear she was not in the physical health for rehabilitation. Looking past our reservations after many assurances, the paramedics had to remove her after just 3 days. They weren’t feeding her - we were told they expected the family to do that, after 3 days of not telling us that. She is also a diabetic and her blood sugar was not checked. When we asked, they said they didn’t know she needed it, even though it was clearly in the paperwork records they had (that we have also seen). My mother was removed by paramedics in severe medical distress, which sped up her ultimate decline. This might be a good place for pure rehab for someone after a surgery to get back on their feet. If they can feed and care for themselves, perhaps this is an ok place. But, they are accepting patients that are not of that medical level knowing full well they do not offer the care required. I very rarely write a negative review. It has to be absolutely terrible for me to say something. Sending my mother here at the advice of the center and the hospital was a HUGE mistake. Please learn from us and don’t repeat it for someone you love.j

Sharon

At the moment, my mother is at Brushy Creek Post Acute. It's a rehabilitation center and we love it. The staff is very caring and they take care of their patients. The place is always clean. If we ever have questions, they always answer them. If they don't have the answer, they always get somebody that can give them the answer. They've taken excellent care of our mom. She was there before, and then they moved when she had to go back to rehab and sent her to a different facility, which did not take care of her so we had her transferred back to Brushy Creek again. They have a nursing home, too but we didn't know that before. We just knew that they sent her there for rehab but in talking with the social worker, my sister found out that they also have a nursing facility. Right now, she's doing OTP and speech therapy. She's not improving a lot but they are going to try to get into that more this week to get her moving. They're really on it. She's had quite a few meals there and they look appetizing but she won't eat them. She tells us she doesn't like it. Yesterday, she had roasted potatoes, green beans, a ham, and a strawberry shortcake, and she said, "I don't eat ham and I don't like green beans" but that's probably Alzheimer's talking. We've tasted some of it and it's good. Her room is a pretty good size. She's got room enough for the bed and the dresser, and she has three chairs in it. It's a nice facility to go to for rehab because you don't have to just stay in one place. They have a foyer when you come in, with furniture that you can sit out in the foyer and see outside, or you can go into the back where there are tables you can eat at if you want to eat out. There are also places where you can just sit and watch the big TVs in the back. It's a nice place to go for acute care after an illness or surgery or whatever. The staff is all as friendly as they can be and will help you and your family members with whatever else you need help with.

Ava Sass

Thus far my husband is a patient , he has been there for appox 4 weeks . Weekends are the worse . His bandages are supposed to be changes daily . Hasn't been changed and this is day 3 . He has to take pain meds every 6 hours , it is now been 14 hours , he has to have antibiotics every day , still hasn't had them . . He has asked several times unfortunately to no avail he has yet to receive help ,period . I do understand nurses have so much to do but this is beyond neglect . So the other day he rang the buzzer , nurse did hang by the door eating a muffin . I believe this is a health code violation . I want everyone who considers Brushy Creek Post acute reconsider . There are very few rehabilitation centers and sadly so many are just like this . At least here the food is pretty good . I'm writing this with my teeth clenched . Please upper management pay attention

leeb831

I heard this is a 4 star facility - far from it. After two weeks in the hospital, my husband was sent to Brushy Creek to regain mobility. Two weeks in, no significant physical therapy. Did not have him up and walking yet. And the attention from the staff was non-existent. When he did ask for help, they acted irritated...Week three they started walking him to his door and back - maybe twice. He still was very weak but was doing more physical therapy on his own than the PTs or OTs were doing. And the food...he is diabetic and they were feeding him sugary/starchy foods with every meal! Then when his blood sugar would spike, they would just come in and give him insulin. Never had to use insulin before because he was on pills to control it. Week four - they came in and discharged him - I would not prepared for him to come home...no shower chair, no oxygen - We were told we had no choice - he had to go...When I wheeled him out of the facility, nobody came to help me, so I was pushing him, pulling his oxygen tank, and his belongings on my own. No help getting him into the vehicle either. He's 360 pounds and I'm 5'2" and 140 pounds. What a nightmare. Will never go to this facility again!

Husband of Wife getting therapy after hip replacement

I would not have selected this facility had I known how poorly they did their job. Their lack of attention to details caused my wife to languish two extra days in the hospital and be transferred on a Saturday afternoon, making it likely she received no therapy for the weekend. They misdiagnosed her as having low blood oxygen levels and sent her to the ER when her blood oxygen level was fine after the nurse at ER said all she did was warm her hands. Those are the two instances. Stay away! When confronted with my concerns, the head of nursing contradicted what the relevant staff told me about why they hadn't communicated properly to the insurance company, thus causing the delay in transfer. She also defended the reason my wife was sent to the ER even though she never addressed the failure of her staff to properly take my wife's blood oxygen level, the primary reason for the "emergency." One member of the staff was going to start my wife on a medication for a condition they suspected at Brushy Creek, not aware of the fact that the ER had already begun that treatment intravenously.

D Flores

I have been waiting for my meds for over three hrs. The bed is so uncomfortable my back aches

mvhebert

DO NOT SEND YOUR LOVED ONE HERE! Unless they can fend for themselves. The staff is rude and uncaring. They have one cna per cottage. And believe me they are not in any hurry when you ring for assistance. My moms room has ants all over, and supposedly they sprayed. Rehab maybe happens, or may not. They don’t seem to wake you up if you are sleeping, they just skip right over you.

Johnny

My mom is at Brushy Creek Post-Acute and what I like most is it is all private rooms. There are about 12 cottages, and everybody is not in the same building. There are 12 people per cottage, which is nice. The grounds are beautiful. There is just a lot of good things about it. So far, I love them, but we'll see in a few months. The staff are very skilled and very personable. They have different people like therapists, CNAs, nurses, and everybody is real good. The place is very clean too. My mom eats every meal, so it must be good. I have not tasted it, but it looks good. Over the past year because of Covid, people have not been mingling as much. They have no activities, but they're slowly starting some of those things back like bingo. Several pastors have also come by. There is an activity director planning out activities for the residents. Her room is well-spaced. It has a double window. It is pretty nice and clean.

MaryBoswell

We have been so impressed with the care my dad has received so far. He has been there for two weeks. He has a goal of being mobile as soon as possible and they were so happy to hear that. They have been consistent and kind in helping him achieve his goal. He even told us he was pleased with the hot meals he gets with real utensils. The rooms are beautiful and very well equipped. What a scary time for any family to be faced with but the people we spoke with at Brushy Creek and the people who have worked with my dad are nothing but professional and kind. So very happy

Martha W B

I will never ever allow a family member or someone I love be admitted to Brushy Creek Rehab ever again. On Friday, Christmas evening my husband of 47 years was transferred to BCR from Laurens Hospital where he had been treated for pneumonia and Covid 19 as well as bilateral lower extremity weakness. (He wasn’t able to stand or walk without assistance.) While in the hospital his Covid diagnosis had improved and he was excited about being transferred to BCR so he could begin physical therapy and hopefully regain his mobility. Saturday morning at 10:30 a.m. our son took his Dad some clothes and other items and had to leave them with someone at the front door of the Holly Cottage. They told our son he could go to his room window and talk with him. Looking through the window and talking on their cell phones our son was pleased to see his dad looking good, being very talkative and being positive about starting therapy. At 2:00 p.m. I called my husband and he sounded awful. He said he had been coughing and was having difficulty breathing. We only spoke for about a minute, when thinking he may have just been exhausted from coughing, I told him to relax and try to rest and I would call him later. He said they were giving him something for his cough. At 3:30 p.m. my husband’s brother from N. C., who works in the medical field, called me and said he had just spoke to him and something needed to be done immediately because he sounded awful and was having a problem breathing. At 3:40 p.m. I called BCR and spoke with a nurse. (I wish I had gotten her name.) I asked how my husband was doing and she said, “OH he’s doing fine.” I informed her that I had spoke to him at 2 p.m. and his brother had just called me and he didn’t sound fine that he was having a hard time breathing. She then said, “Well, he’s doing better than most or our Covid patients.” I asked if he was on oxygen and she said, “yes, he’s on 4 liters,” at which time I told her he had been getting 2 liters in the hospital. She said she was getting ready to go take him some Mucinex. I asked her to please check on him and to please call me back and let me know how he was doing. She then said, “I should call him back later because she didn’t have time to call me back as she was overseeing two cottages and had other patients to see.” I then asked her when a doctor would be in to see him and to please, please call a doctor if he was getting worse. Her reply to me was that a doctor wouldn’t be in until Monday and I didn’t understand that doctors needed days off and they weren’t like nurses who work every day. The conversation ended there. At 6:45 p.m. Saturday evening I called my husband again and he was still having difficulty breathing and coughing. He said they had just given him something for pain and something for his cough and it was just too hard for him to talk right then. This conversation lasted less than a minute. Little did I know that would be the last conversation I would ever have with my husband again. At 6:30 a.m. Sunday morning our son got a phone call from BCR stating they had found my husband, his dad unresponsive and they had tried to revive him but weren’t successful. My husband, his dad was dead!!! A few minutes later an EMT called to inform me. I asked if there was a monitor on him and he said when he got there, there was a heart monitor on him but he removed it and placed his monitor on him and he was gone. I asked the EMS person if he knew the time of death and he hesitated a second or two and said he figured he had been gone for about two hours. (If he had a heart monitor on why had he been dead for two hours before we got the call. Shouldn’t the monitor have sounded an alarm for them to respond to him when his heart stopped beating. I have to wonder if the monitor was on him at the time of his death or if one was placed on him before EMS arrived.) I feel certain my husband and our son’s dad, and our grandchildren’s papa was neglected. I know the nurse that I spoke with earlier in the day didn’t appear to care that he was in distress when I called her. Less than 2 days after entering BCR my husband was dead!! When he entered BCR he was in good spirits and stable condition. Never ever will I allow a loved one to go there again!!!!!!

cholland

mother was there for rehab, no one did what they were ask, had time getting people to answer phone very frustrating place, hardly ever the same person working, would not ever use this facility again , when you did talk to anyone they just wanted to get you off the phone.

TJW

Brushy Creek Rehabilitation and Healthcare Center has been excellent. I have no complaints about anything. They're very professional and friendly. They take care of your needs, and they anticipate your needs. It's the best I've ever had, and I've been in four different rehabs in my lifetime. I would recommend this over any place in north part of South Carolina. The food is great. The lady cooks for 40 people, and she will fix me whatever I want within reason. Everything she fixes me is within the guidelines, and it's excellent food. It's not the newest, but it's very well kept and the grounds are manicured. It's a 1-story building, and you have a window that looks out over the manicured lawns. They have a big center courtyard that you can get out and walk around in. Everybody that comes in is quarantined for 14 days. They have to get tested for the virus and come up negative, and as soon as you come in, they put you on another 14 days for lockdown in your room and you're tested after 14 days. If it's negative, then you're allowed to go outside your room. Everybody still has to eat in their room and has to wear a mask when they're outside of their room. All the doctors, nurses and workers have to wear a mask. They're pretty strict about what goes on here. Activities are minimal. We have bingo several times a week and they give prizes, and you play by walkie-talkie.

1984Momof3

Amazing facility! Therapy and nurses also great. I would come back for future needs

Laverne Smith

The facility is beautiful and staff that i have met are very caring and try to do their best in an area of healthcare that can be difficult. Staff were always helpful and tried to accommodate if they could. We were not unreasonable and expecting 24/7 care. Enjoyed the privacy of our own room and then being able to be with others in the home as well. No place is perfect, not even in our homes, but this place worked out well.

RBPatrick

The Cottages are fairly nice but are dirty and unkept. The Nurses are rude an incompetent! They put my mother in a room on the day she arrived and never checked on her the entire day. She was supposed to have medications daily that she never got as well as therapy. When I asked about it I was given excuses. I cannot imagine leaving a family member there to be taken care of by any of these people, the nurses are terrible. My mother was in Lilac cottage an I took her out of there on the 2nd day after she told me there was a big man that came in the middle of the night to take her to the bathroom, especially when I never saw any man there other than the physical therapist. She said she felt afraid there! If you care about your family, don't take them there as they will not get the care they need.

Mollye

Stay away! My 84 year old mom was here for a week (March 16-23, 2019) after knee replacement surgery. I had to move her when I found out how they were treating her. She was supposed to get physical therapy twice a day and ice on her knee after. They only gave it once a day and not at all on weekends. No ice provided so her whole leg and foot stayed swollen. The nurses were mean to her. She would ask for help and they would ignore her or mock her. The manager there also is incompetent. When I called to make sure they had her medication prescription from the hospital they said it was going to take five hours before the meds were delivered to the facility. Instead of planning ahead to have her meds ready they waited until I complained. She was without a pain pill for that whole time and was miserable. That should have been my first clue, but I live 3 hours away so thought maybe a simple mistake. Oh no when I called to get her medical records for the new place the manager kept giving me the run around. She said I had to call another number, but it turned out to be wrong. Then had to call back and she gave me another wrong number. Finally the person at the wrong number returned my call and was able to get me to the right person to get the records. Also they only let my mom shower every other day since they did not have enough staff to supervise. Unacceptable! Please do not go here. I regret every second my mom had to be there. Her recovery is still delayed because of the poor care right after her surgery.

K Howell

This place is under staffed and the CNAS sit on their butts and do nothing! It was a solid week before bed sheets were changed on my stepdad bed which had blood on it! If you have another choice of places for care, don't choose this place!

fourthdaymom

Understaffed or unorganized to the point that nurses have minimal contact with patients and have no idea of how they are or if they need medical attention. Delayed meals, no communication between doctor and family; case workers do not return calls. Doors are left unlocked in one of the cottages. No apparent concern by the staff that this is a safety issue. Quality of this facility has drastically declined in the last two-three years. If there are activities, they are not publicized in a manner that all patients are aware of them.

really disappointed in the administrators

I blame adminstration for not monitoring/supervising/overseeing the CNA's and nurses. The CNA's/nurses are often at the desk on the computer or their phones. Basic care is lacking-yes, the meals are served late and attitudes are often sullen. Don't get me wrong-there are some wonderful, caring people, but I find those in the minority. One major problem is the 12 hours' shift they opt to work. Sure, they want to work only three days, but are they providing the best care possible in those 12 hours? No. Eight hour shifts would decrease fatigue and surliness. Yes, this place is also really understaffed-of course, that is the bottom line-for profit-and the fewer employees the more money they make. Running between two and three cottages is not a good plan. What about an emergency? What about the night shift? Who is supervising them? I don't see any supervision during the day, so I am guessing the night is the same. This place was great when the hospital system ran it. I pray Providence is going to do better, but so far, I don't see any proof. Mrs. Administrator, please do a better job of supervising your facility.

never ever

i spent 7 days in this place. the rooms were small. the tv was broke when i got there and the day i was leaving they came in to fix it. the toilet flooded the bathroom. the room was not cleaned until the day i was leaving left. i decided to leave the place and was told i could not leave so i left against their wishes. it was a bad dream. i would not send my worse enemy there.

freddie1970

Relationship: I am/was a resident of this facility Content: I was a resident of the Crepe Myrtle Cottage for 5 days in April 2018 after spinal fusion surgery. I did not research this facility prior to being placed there. Big mistake. The staff at Crepe Myrtle was great. It was obvious they were working short staffed and trying to do the best they could under less than optimal circumstances they had no control over. After I arrived, it took close to 24 hours to get my medicines delivered by the courier coming from Spartanburg. There were several nights when there was one RN in the Cottage and no other staff to assist her in meeting the needs of the 9-12 patients in the building. As a result of the short staffing, meals were late and meds came at inconsistent times.They do not have an EKG machine should a patient be experiencing heart related issues. I would not recommend this place unless the person admitted has a strong advocate to ensure his/her needs are being met. Overall, It was not a good experience for me and had it not been for a great OTA and PTA, I would have asked to go home even sooner than I did.

jlcp

When this facility was run by Greenville Health Systems it was a high quality care place. This is no longer true since being taken over by Oriana. I have a relative that is a long term patient there that requires skilled nursing and I have watched that care slide dramatically. In the beginning while they still had adequate staff that were assigned to just one cottage and was familiar with the residents and their needs, the care was awesome. As those things changed the care changed with it. Long term quality care is now lacking. Per state codes, there should be 2 cna's, 1 lpn and 1 floating nurse for each cottage. What a joke!! There are huge staffing issues with this facility. Since Oriana took over they have lost the biggest majority of their high quality staff to other facilities. They are hiring just about anyone now and the quality of care shows. If you are not involved on a daily basis with the care of your loved one, then I can assure you, that most of them are not getting what they need. When there are, at times, only 1 cna for 12 rooms (9 being the state standard) how do they think that these people are being properly cared for?? Within the last week I went in at 10 AM and the residents were just being served breakfast, which is normally served around 8:30. Reason?, one CNA for all 12 rooms and not one nurse in sight. This is way too often the norm. They will tell you in the front office that the nurse is counted as a cna and should be helping. Ask a nurse and you will hear the opposite. The door to each cottage is like a revolving one. Staff changes more often that you can imagine. All the goods ones that were left over from the Greenville Health days are long gone, and the few decent ones that are left are overworked and underpaid and are slowly finding better opportunities, and none of the administrative staff seem to care. If I had a choice I would not put my loved one, that requires long term care and has special needs, in any Oriana facility. I'm sure the short term rehab reviews will be more positive, because they are not there long enough to find out differently.

PRC

This facility continues to be understaffed at the residents expense. When asking administration about staffing issues, the reply is that they meet DHEC regulations. The staff (CNA's and cottage nurses) also change constantly. The newer CNA's seem to be there for a paycheck and not for the well being of the residents. The family member will need to be constantly involved and be on top of their loved one's care. Food is less than adequate. I would not recommend this facility to anyone that has a family member that would be solely dependent on the CNA staff.

RSchulte

The facility is extremely understaffed and the residents are paying the price. The quality of food is awful. There is a lack of communication. When my mom was a new resident in 2012, I was very pleased. As time passed, you could see frequent changes in staff along with discontent of the staff. There is not enough help for that many residents per cottage. I would not recommend this facility. When an issue is brought to the attention of supervisors, it seems to fall on deaf ears.

draughter

My Mom was at the Cottages for over 3 Years and just passed away! My Dad is there now!! The Staff is wonderful and the facility is clean. However since they have collected well over 200,000 thousand dollars you would think they would send someone to attend the service for my Mom!! I remember how Poppy called with Glee about good news for My Mom about a room available after she saw Dad's bank account and a miracle a room available after Dad had a bad fall and needed care!! I feel that they really dI'd not have any physical therapy for Mom and not sure about Dad!! The Decor is Beautiful though!

Caring110109750

My grandmother is at The Cottages at Brushy Creek. That's where she is doing her rehab. Her experience has been good, but we have had some issues with them as well, so I'm not 100% with them. It just seemed like they have more turnover, and there needs to be more nurses because I think that they're spread too thin. However, the facility itself is clean and nice, and they are friendly, but I just think that maybe they're spread too thin.

hgorrell

I went there for 3 weeks after a double knee replacement. I was anxious about going there after seeing all the bad and so-so reviews for The Cottages, but that was not my experience at all! I thought they took excellent care of me! Anytime I ran the buzzer, someone was there within 5 minutes or less, and I felt like the staff really did care about the patients. People need to realize that no place is going to be like home. I've visited elderly people in other places, and was often appalled by what I saw. This place is head and shoulders above most of these types of places. The food wasn't the healthiest in the world, but they did try to work with you as best they could, and it was pretty tasty for the most part. I would advise anyone needing pain meds to anticipate the need, and make sure you do not call for meds during the busiest times, like change of shift or meal times; but that is true anywhere. If you have realistic expectations, this is a very good place, with caring staff, and facilities are quite nice. Each individual room has its own 35 inch HDTV. I noticed no odors or negligence of any kind. Maybe some cottages are better than others. I was in the Magnolia Cottage, and can only speak highly of everyone there.

"praying I go with my boots on"

This is a beautiful facility, but my relative is not happy there. She keeps telling me that there is a "skelton" crew or that it is running by itself. That comment worries me. The staff is super nice, kind, and patient. BUT, I do agree with other's observations that, sometimes, there seems to be very few people around (staff). One major deficiency is the quality of food. Our relative does not eat often and she tells us her tables mates refuse to eat often. At the cost charged, this is a travesty. I think the administration could do better.

Cbramlett24

The cottages is very Clean enviorment.The people Seem to be on top of things as they should.Very caring an Loving.Although They seemed to care they def. were strict on my grandpa going outside an eating he had to have a feeding tube an wouldnt let him go out side for fresh air But overall his experince there was great he felt like a baby and didnt like that very much but they took really good care of him an stayed on top of the most important things an made sure he was Comfortable.I would Def. recommened them to a friend there very clean organized an caring

Cary H

Nice new buildings make up the Cottages at Brushy Creek which is something uncommon in my area. Many older nursing homes are still around. The facilities at the Cottages are top-notch. They have nice furniture, a nice wide screen television and even a fireplace though I think it may have just been for looks. They have a kitchen area where patients can walk up, tell the cook what they want and pretty much get what food they want to eat every time (within reason of course). Since the buildings new they have not accumulated a lot of wear and tear and it really looks like a lodge you would stay at if not for the nursing station in the middle of the room. Each cottage is a self contained entity and there is only a sidewalk connecting the various cottages. There is no central location in this type of setup. I think it is a great concept for those that can get around on their own. My ex-husband was bed-bound so he could not enjoy the amenities the Cottages had to offer. As great as the building and concept were, the staff there deserved a rating of 1 star hence my overall rating of 3 stars. There was suppose to be a nurse always present in each cottage but in off hours this almost was never the case. In fact one time when I was there after 11PM, there was only a cleaning woman in the cottage that my ex-husband was residing in. My ex-husband said they close his door off and not respond to his calls for help and I think that probably did occur. He was not so confused that he did not know what was occurring to him. My impression of the staff was that they most likely took shortcuts when no one but the patient was present. I don't know if you are looking for a recommendation or not. I would recommend the Cottages at Brushy Creek for anyone that was still able to do some things for themselves. I would not recommend the facility to anyone that was bed-bound or had a lot of dementia related problems as the staff was lacking in my admittedly unprofessional opinion.

jpsmoothy

i hated the fact that my family put my grandparents in a nursing home bad enough, but when i saw how unhappy they were there it convinced me to never let my kids do that to me. the smell was the worst smell i've ever had the displeasure to encounter. the food looked nasty but was by all means better than hospital food. the staff seemed nice enough and i never had a reason to suspect any kind of abuse from them twards my grand parents. the whole thing just seemed wrong somehow. ive already told the people that are closest to me me that if i ever get to the point that i need to be cared for by an outside entity, that i am to be put down.

A2FZ37X4VH9R9B

The Cottages at Brushy Creek was a very clean facility. It was fashioned like a lodge with stone walls and wooden floors. Each independent unit housed 12 patients. The cooking was done in the unit by a cook that would cook to order for those able to express their food wants. There was a center area with couches, chairs and plasma TV. These were the positive aspects of the facility.There too many negatives so I removed my father from the facility. The staffing level for nursed was substandard. Many times there would be no qualified medical personnel in the building and I would wait 30-45 minutes for a nurse to come from another building if I had a question about my father. One time my father fell out of the bed and 2 patients helped back in the bed as no employees were to be found. On several occasion my father had dried feces on his gown. The administrative people were terrible. For example I could have purchased an air mattress for 750 dollars. I only found out about this when I received a bill for 900 for air mattress rental (30 days at 30 dollars per day). I feel the administration was deceitful about costs and had zero interest in help the family save money. I would never trust those people even if they told me "water was wet"I would not recommend The Cottages at Brushy Creek to anyone

O'Neal

Overall I was disappointed with my father's experience at the Cottages. The facility itself was lovely. As the name suggests, there are 10 or so cottages on a small campus, each housing 10-12 residents each. The buildings were newly built in a lovely Arts and Crafts style.The staff I dealt with seemed overall to be willing to help but unable due to strict rules about their authority. On one occasion while visiting my father, I felt sure he was suffering from a UTI. (I had cared for him at home for several years previously and was familar with his symptoms.) The staff member there at the time was not allowed to call the doctor in directly. She promised to work up the chain of command to find someone who could do this, which lead to me being finally called back at 3 am to be informed my father had a UTI.Conversely, the people in the billing office felt free to order whatever they wanted for my father without consulting me. When I went to pay the second months bill, it was 600 dollars too much. On inquiry, they informed me they had started renting an air mattress for my dad at 20 dollars a day. When I complained of the cost and not being asked, they informed me I could just buy the same mattress outright for less than the one month's rental.I saw no signs of any sorts of physical or mental abuse. And the cottage was always well maintained. But as one of the most expensive assisted living facilities in Greenville county, I expected much more.