Belle Terrace Rehabilitation and Nursing Center

BRKfinancial

Well this is the worse place that you can put your love one in. Please I plead with you to do your research before putting your loved one in a home. I took care of my mother for 6 years. My mother ended up at this facility for 6 months for rehab and respite care. The service they were suppose to provide never happened. They hurt her and kept her medicated in bed so they did not have to give proper care. They said that she was doing well when I called. This was during the COVID period and they would not let me see her. I had to get a court order allowing myself to see her on a limited basis. The staff was very uncooperative and did everything possible to get their hands on my mothers house. All they cared about was money. They said that Medicaid, which had a lot of hoops to jump through, and her Health insurance denied her care and payment. I never received a notice in the mail. I called both and they told me they never received any bills or authorization requests. Then when I wanted to get my mother out of this facility and bring her back home they refused to release her and said if I come on the property and try to remove her That they would call the police. Once again I had to go to court and get a Power of Attorney and other documents ordering the nursing home to release my mother. Once I got in there I found that her room was not at the nurses desk (because she needed 24 hour observance because she was a fall risk, She was all bruised and her face was badly bruised and bloody, her brief was so full and was falling off, she was in a state of undress, They lost a lot of her clothes and her blanket that she liked. We than took her to the hospital and had her checked out and the hospital stated that she will not go back to the nursing home and allowed me to bring her home to her house. I share all this because no one's loved one should have to go through this. Bottom line make sure you have a Durable Power of Attorney, Living Will and a Medical Power of Attorney before you put your loved one in a nursing home for temporary care. Also make sure you loved one has a Will and Administrator of Estate which survives after death especially if your loved on has property. I just want your loved ones to be safe and respected so that this does not happen to you or your loved one.

Reviewer#LD032523A

My mom stayed at Belle Terrace Rehabilitation and Nursing Center. I would not have anyone stay at that location. They didn't follow COVID protocols. They were very delayed in answering when patients buzzed for assistance. I found medication on the floor. There were non-working toilets. The cleanliness of the room was not good. The quality of the food was poor. The temperature of the food was not always hot. I didn't really see too many activities. I could see that the staff there was trying, but I really think they were short staffed.

Dissatisfied

Non-working toilet for patient for 3+ weeks. COVID protocols not being followed. Medication found on the floor. Staffing issues. Long wait times when patients buzz. Bathing not completed as scheduled. Staff responsive to family requests. Patients need an advocate. Would not recommend this facility.

imnotaliar

My father was in this facility for 24 hours before he ended up in the hospital. He slid out of bed after having surgery on his hip. He fell to the floor and called and called for help. He finally dialed 911 after he dragged himself to the phone. I hurried there and the ambulance was there. They assessed his condition and determined that they didn’t need to take him. The hospital was already crowded and didn’t think he needed to go. He ended up being taken later on for aspiration pneumonia. I went to the facility to get a report. They told me I refused to have my father taken to the hospital which I did not. The emt’s made that call as they told me he really seemed ok and didn’t think they needed to go. Why would I do that? Truth is they documented that I refused calling me in essence-a liar. Then refused to give me any documentation because my father was not a patient as of present because he was in the hospital. I’m sure their report was written up to put them in the best light possible. I got so many versions of what had happened that night from different people. Till my sister and I finally got matching stories. I could go on about this garbage facility. I wouldn’t let them take care of my goldfish. Beware!! Go somewhere else

Donald

My wife is in Belle Haven Skilled Nursing & Rehabilitation Center in Quakertown. It's a skilled nursing home. The place seems nice and clean, and they're doing a good job. They're taking care of my wife the best that they can because she has dementia. It's awfully expensive as far as I'm concerned, but I guess all the homes are. The keyword is skilled, and my wife needs skilled nursing because she has a catheter in her. I haven't been in any other nursing homes, and this is the first time my wife was in one, but they're all trying to do their job and everyone's nice to her. She's under physical therapy and speech therapy too. Right now, I'm paying $360 a day. They told me that there are homes that are more expensive, so I guess they're more or less a median price one, because there are also homes that cost less.

Ed9

Belle Haven had skilled dementia care so we chose this after my wife was discharged from the hospital. She's only been there two weeks. The facility has just been renovated. I liked that it was close by where I lived.