My father was there for 2 months. During that time he went from being able to walk, talk, dress himself, and manage his personal hygiene to being severly dehydrated, emaciated, going into renal failure, developing a stage 3 open wound and catching Covid-19. My father was finally sent to an ER, and we were told that he was within days of death. We requested his room belongings, and found that he still had his 2-months past admission date written on his wipe-off board, so he had no idea of the month or day. No one hung his calendar or pictures or cork boards, even though we were told such things would be done. We brought him a telephone with large buttons, and it was still in the box. The day that he was admitted be had to wait 30 minutes for assistance in the bathroom. We thought that was an anomaly. From what we've seen in my dad's decline, negligence is standard operating procedure. We contacted the corporate office only to be given the run around. The call center representatives will tell you that you'll be connected to a "gold star" representative. What actually happens is that you are connected to voice mail and no one returns your call. This nightmarish facility is run by 5 Star. That name is misleading. It should be "Death Star."
Overlook Green
Offers Assisted Living and Memory Care
23 Reviews
Top Nearby Assisted Living
Reviews of Overlook Green
Assisted Living Reviews for Overlook Green
January 13, 2021
I am a friend or relative of a current/past resident
February 07, 2020
I visited this facility
My grandmother was a resident at Overlook Green for a year or so and during that time during visits my grandmother seemed to be doing ok there. We had the occasional call from Overlook staff complaining about my grandmother's occasional bad mood, but mostly it was fine. About 3 weeks ago, because of 1 complaint made by another resident's family member, Overlook Green mangement and staff decided that the best care for my grandmother with moderate dementia was to kick her out of their facility. Long story short, my family tried to talk and meet numerous times with the staff and management at Overlook to no avail.; they succeeded and my grandmother has been removed and placed in another home, per their recommendation, in a home nearby to what Overlook advised 'was best for a dementia patient [like my grandmother]'. Its been 2 weeks since my displaced grandmother has been in this 'Overlook-recommended' home and she has fallen twice and been hospitalized both times, been drugged to where she cannot eat or talk to my family any longer, and now has pneumonia and will start hospice next week. So if you're asking if I recommend Overlook Green, I do not. We apparently had the wool pulled over our faces in the beginning because Overlook has shown their true colors.
November 03, 2017
I am a friend or relative of a current/past resident
We moved my father into Overlook Green on September 2, 2017 from another assisted living residence. The staff at Overlook Green treated my father with such compassion and respect. My father passed on October 26, 2017 from his illness, the staff and 365 Hospice could not have been more compassionate towards me and my siblings. I had previous experience with Overlook Green when my mother in law was a resident for two years. I would highly recommend Overlook Green when the time comes to place your loved one.
May 31, 2017
I visited this facility
Overlook Green was very good, nice, and clean, and everyone was very friendly. It was like a retirement community that you would go to Florida to live. It was beautiful. The staff was very courteous, everything was prompt, on time and on schedule, and they were very helpful. I was very impressed.
April 11, 2017
I visited this facility
I didn’t notice any odor at Overlook Green, and the place seemed to be very clean. A friend of mine has her mother there, and she told me how happy her mother has been living there. But my mother was going to be a permanent resident, so we wanted her to have enough room, and their rooms were very tiny.
December 05, 2016
I am a friend or relative of a current/past resident
Overlook Green is beautiful and large, with very caring and accommodating people. The food is very good, and the dining area looks like a restaurant with several tables and is very spacious. Mom's room is adequate in size. With her queen size bed in it, there's still plenty of space. I fell in love with this place.
November 28, 2016
I am a friend or relative of a current/past resident
Overlook Green is very professional, and the overall place is bright and inviting. They inspired confidence that my mother-in-law would be well taken care of. My husband had dinner there, and he said it was great. The staff is knowledgeable, attentive, and experienced.
September 19, 2016
I visited this facility
Overlook Green was OK, and the people that I talked to were very informative. However, the rooms were small, and I don’t think I would consider that.
July 27, 2016
I am a friend or relative of a resident
My mom is at Overlook Green. The layout is very nice. It's actually a converted elementary school. They have all the common areas and dining room in the center, which makes it nice. They can go from the dining room to the main room where they have television and next to that they have a library and an activity room. They have full-time activity coordinators who do a really nice job and have a lot of religious opportunities with rosary, Bible study, and worship service on-site, which meant a lot to my mother. They take you down to a very nice dining room and have very good food with lots of choices. They have on-site physical therapy and a visiting counselor. They have doctors that roam and if Mom needs an x-ray, they have a mobile x-ray unit that comes to the site and does x-rays. They're really a good bargain. We're so pleased with them and everything they do.
April 14, 2016
I am a friend or relative of a resident
My mom has only been at Overlook Green for five days, but so far it’s been very good. It’s very light, bright, and without a smell. Her room large enough to use her walker and has a private bathroom. The people working there are very nice, very congenial, and very nice. Dan was very easy to deal with. They also are helping us with getting my mother Veterans Administration, and if her money runs out, they will help us with Medicaid. The one thing I don’t like that I’ve seen and didn’t notice at first is there are a lot of people in wheelchairs, and I wonder if that is because that’s where they have to be or if they’re more a trip and fall risk, which sort of scares me. As long as my mother can walk with her walker, I would prefer that, but they have not stated anything like that, and she’s using her walker and getting around. The doctor there prescribed a healthcare nurse for four to six weeks to help my mother adjust. They said they do that with most people, which makes sense since one doctor cannot keep track of all those people. It’s very big and all on one floor which I also liked. When you walk in, there’s a desk where you sign in and out as a guest, and one big room that has bookshelves and TVs. Then, you walk into another big room where they have entertainment every Thursday, which my mother was very excited about. She went on Thursday and was really excited. The dining room is very nice. I just got their next activity calendar and saw some things that would interest my mother. They do exercises every morning at 10:00, a therapy dog comes in every Sunday at 3:00, and there are ice cream socials. The food seems great with my mom. After the first day or so, and then Thursday after the entertainment, she said to me, “You know, this really is a nice place.” The common rooms are very big and have a lot of couches and chairs. If I come to visit my mother, we don’t have to sit in her room; we can come out and sit in the other rooms. After we visited five or six places in our area, this was the one that I thought was the best and so did my mom. When she walked into the room and saw it, she came home and said to us, “You know, those rooms are going to go fast and maybe we should think about me.” There’s like an alcove and a separate place to put a bed and a night stand. My mother was adamant about not wanting a roommate, and although it is expensive and she doesn’t really have a lot of money, that was her choice and I chose to go with that. We went to some places that even in a private room, there was a shared bath.
January 29, 2016
I am a friend or relative of a resident
What we liked about Overlook Green is that it was clean, didn’t smell, and was well-staffed. The price was also right.
February 22, 2015
I am a friend or relative of a resident
The majority of workers at Overlook Green were truly concerned with the welfare of my mother. The apartment looks OK to me. Sometimes the food agrees with their pallet.
My mother likes some of the staff, and some of staff, she doesn’t like. It’s an older building; it was a converted elementary school, and it’s clean. That was most the important feature. We are very much satisfied with it.
December 11, 2014
I visited this facility
Overlook Green Assisted Living is very good. Its exterior is like country club setting, and the interior is very clean and spacious. The staff is very friendly, accommodating, and informative.
June 01, 2014
I am a friend or relative of resident
My father lives here. I take my cues from him and he had immediately adapted to his new surroundings with a smile and a deep contentment. You find more women than men in these homes, but much to my surprise and joy there are quite a few men living here. A few are my dad's buddies. This is very nice to see! A plus @ this residence is the full staff of nurses working on every shift. The administrative and management staff know my father and other residents, they are conscientious and diligent in their care for your loved ones. I observe the staff working very hard and consistently to provide a "home" away from home for him. The atmosphere is homey and clean and pleasant. Spiritual needs are met for different religions and there is always activity, entertainment, solitude and good food. I would most assuredly encourage families to take a visit and consider this place for your own loved one.
April 22, 2014
I visited this facility
Overlook Green seemed very nice, and the people who work there was very nice. I think the rooms are OK. They're fine. They're kind of like a hotel room, but I guess that's to be expected. I like the location. It's close to South Hills.
January 29, 2014
I am a friend or relative of a resident
Everyone at Overlook Green is very friendly and warm. My mother-in-law is in there and the place is very nice. It's clean, bright, and cheerful. They almost have all of the things you want for your loved one to have. Her room is very nice and clean. For the most part, she doesn’t complain about the food. It's taking her a while to get used to the situation and I would say we are not there yet. They have bingo and I think they also do some Wii games. I also think they do some craft and they have ice cream nights. They really try to keep the residents very busy.
January 17, 2014
I visited this facility
Overlook Green was one of the facilities that were referred to us by an online senior care directory. I like the location because it's like five minutes from my house. Their price is one of the better prices among the facilities I visited. The staff was okay but I just thought the place was kind of cold looking. They're bland and their rooms were really small too. For activities, I only saw them playing bingo. I would recommend this facility to somebody else but not to my family.
December 23, 2013
I am a friend or relative of a resident
My brother is in Overlook Green. What I like best about this facility is the friendliness of the place and the fact that the patients are all out everyday in the living room or the dining room. Even in the middle of the night, if my brother is out walking, he would say that there are people down there watching TV. Their rooms are comfortable. With regards to staff, there is always a nurse going. Even near the dining room, she's down there at lunch time passing pills out. There are a lot of attentions to the patients there at Overlook Green. My brother is really happy with this facility.
September 25, 2013
I am/was a resident of this facility
I needed a place to stay and it just so happened that Overlook Green had a vacancy, that's why I ended moving there. I've been in this facility since September. It is mainly a senior community; however, it is really hard for me being here. The average age of most of the residents here would be 80. I'm only 62 and disabled, so there's really not much I can do except play bingo. There's really not a whole lot going on here. The building itself is old and needing a lot of work. They are able to maintain it as much as they can though. However, there's too many gravel roads and less paved walkways, so it is really difficult to go around this facility. With regards to the staff, I think they care a lot for their residents. They really want to help the people, but I think they need some better training regarding some disease processes.
August 22, 2013
I visited this facility
I wasn't really impressed with Overlook Green. It just seemed like the people were very down and it was mostly all women so it wouldn't be a good place for my father. They all had to go breakfast and lunch at the same time; it was like prison. The location is close to where we live and it's right in the middle of a residential area. It's pretty but it didn't provide many services there, anything you wanted besides room and board was extra. Those people need to have more activities or something. It just didn't seem like an upbeat or happy place.
Provider Response
My name is Michelle O'Donnell, and I am the Executive Director here at Overlook Green Senior Living. Because we do take these reviews very seriously, I would like to invite you back to show you more of what we have to offer. Whether you are a resident or a visitor, Overlook Green strives to make your experience the most that it can be, be that through our full day of activities or our new All-Day Dining Program. Please stop by and give us another chance to make a new impression.
Michelle O'Donnell
July 25, 2013
I visited this facility
I think Overlook Green is an excellent place. As far as the quality of the product that they provide, we have nothing but good things to say about what we saw there. I'm pretty much satisfied with the place. The overall cleanliness was good. The attentiveness of the staff to the patients, on my short visit, appeared to be excellent.
October 23, 2012
I visited this facility
I thought this was a lovely facility, although a bit small compared to others we visited. However, if you're looking for something smaller and more cozy and family oriented, this is the place. The smaller environment makes for a friendly, family feel amongst the staff and residents. The staff were extremely friendly and knowledgeable, and seemed to be very attentive to all of the needs of the residents. There was an abundance of activities scheduled for the residents, and they all seemed happy and to be enjoying themselves. The building and rooms were decorated nicely, although a bit old and dusty feeling. The rooms were small but cozy and nice. The food was good, not great. The staff at this location is what sets it above and beyond. They were very friendly.
October 17, 2012
I visited this facility
The staff was very friendly and took very care of the patients there. There were many activities for my grandmother to participate in, such as bingo and ice cream Sundays. She enjoyed every one of them. She made many friends there. We visited once a week and my grandmother was always clean and wearing clean clothes and her hair was always done. She would sometimes cut our visit short so that she could go enjoy an activity or go to dinner which she also looked forward to. She sometimes suffered from paranoia and tried to leave the building thinking she needed to go to the bank. The facility responded by putting a bracelet on her that would set off an alarm when she tried to run away. We were allowed to check her out when we wanted to. We were very happy with her care there.
Questions about Overlook Green
Describe the overall population of assisted living residents at Overlook Green. What is their average age? What are their favorite things to do?
We have such a varied population here at Overlook Green. We have resident that are in their 60's to some in the 100's!! We have weekly luncheons out in the community plus anywhere from 6 - 8 activities a day including a daily exercise class. We are truly blessed with one of the best Activities programs around and our Director of Activities was voted the Assisted Living Employee of the year in all of Pennsylvania!!
What programs or activities does Overlook Green offer to enrich residents' well-being?
We have a full activity program to fit the interests of all our residents. We offer weekend and evening activities as well. Our activities include daily exercise program, bingo, happy hours, church programming, crafts, card clubs and much more!
What places are near Overlook Green or within walking distance for assisted living residents to enjoy?
We are located just a few short minutes from Caste Village shopping center.
What transportation services does Overlook Green offer to assisted living residents?
We provide transportation to medical appointments twice a week on Tuesdays and Thursdays (Mileage restriction) Also our activity department plans activities outside the community as well.
What makes the chef or dining program at Overlook Green exceptional? What kind of menu can assisted living residents expect?
Overlook Green offers 3 meals a day including an all day dining menu. All home cooked food is prepared in our community daily. We are also able to accommodate most special diets, as well as offering personal feeding assistance to those who require it and special feeding equipment when necessary.
What safety features or security measures does Overlook Green offer to assisted living residents?
Our building is secured by only offering one entrance to and from the community. The community is also locked from 8pm-8am with access via the staff. Staffing on-site 24 hours a day.
How does Overlook Green keep residents' families informed about their loved ones?
Families are regularly informed of condition changes, medication changes, physician orders initiated and/or changed by the 24 hour medical personnel in the building or via their Primary Care Physicians. We work closely with Therapy companies, Durable medical companies, home health agencies and hospice agencies to collaborate and provide the best possible care for your loved one.
What is the care staff-to-resident ratio at Overlook Green during daytime and nighttime hours?
Our staffing is regulated by the Department of Health & Human Services on a daily basis. We pride ourselves in not only having enough staff, but in having more than we are required to on any given day or night.
If Overlook Green accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are a pet friendly community, however the resident must be able to care for their own pet. Dogs and cats must remain on a leash if out of the resident's room and are not allowed in any areas where eating is taking place.
What ongoing senior care training does the staff receive?
All staff at Overlook Green receive required State trainings on a monthly basis, as well as many Five Star trainings provided by our parent company pertinent to their positions. Five Star also encourages personal growth through a Tuition Reimbursement program, an Executive Director mentor program and many other opportunities available to employees.
What safety features or security measures does Overlook Green provide to protect residents who wander?
We do offer wander- guard bracelets for those residents requiring a bit more supervision. These bracelets alarm the staff when the resident approaches a door leading to the outside. Construction of the new Bridge To Rediscovery Memory Care Unit is expected to be completed in January 2018. This is a completely secure unit in which it's residents are able to wander indoors and outside (weather permitting) without worry or harm.
Costs for Overlook Green
Services and Amenities of Overlook Green
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We Offer A Month To Month Rental
- Assisted Living Starting At: $3600/month
- Memory Care Starting At: $4140/month
Room and housing options
- Companion Suites: Yes
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- General Store
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Wifi
- Technology Extra: Emergency Call System
Health services
- Skilled Nursing
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Religious Services
- Lectures Discussions
- Wii Sports
- Fitness Room
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
Diet
- Diabetic
- Low Fat
- Low Salt
- Vegetarian
Languages
- English
General
- Resident Capacity: 120
- Respite Care
- Minimum Age: None
- Pets: Yes
Range of services
- Physical Therapy
Types of care
- Meal Preparation
Licenses
- Licenses: Pennsylvania
About Overlook Green
Overlook Green offers compassionate senior care in Pittsburgh, PA. We strive to create a home-like atmosphere where you and your loved ones can feel secure. Our warm, well-trained staff works closely with our residents to provide the utmost care and comfort. As part of the Five Star corporation, you can be sure that everyone at Overlook Green shares the Five Star Values, and is committed to a high level of caring in all that they do. Please schedule a visit to see why we are the first choice in senior care in Pittsburgh, PA.
Services Offered
- Nursing care available 24-hours a day
- Assistance with personal care
- Medication management
- Physician services available
- Regular individualized needs assessment
- Social, recreational, educational and spiritual activities
- Complete dining program with snacks
- Emergency response system
- Maintenance of buildings and grounds
- Clinical services
- Licensed PT/OT/SLP through home health partnerships
- 3 meals daily
- Hospice care
- Daily housekeeping, laundry and linen services
- Daily housekeeping services
- Scheduled local transportation available
Map of Overlook Green
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