Mt. Lebanon Rehabilitation and Wellness Center

Loscno

NO SHOWERS, NO PHONES. MY DOC ORDERD "DOUBLE PORTIONS- I RECIEVED NO DOUBLE PORTIONS 1/2 THE TIMES- REPORTED TO NURSES STATION 3X'S STILL NO DOUBLE PORTIONS . INEPT STAFF! THIS PLACE DOES BARE MINIMUM TO KEEP THEIR LICENSE

Loscno

Devoid of Telephones and Showers in the rooms. The food is terrible. The people are barely checking the acceptable boxes of professional health care.

Joan

My mother has moved into Mt. Lebanon Rehabilitation and Wellness Center, and without knowing about them, I like their physical location. It is close to both my mother's home and my home once I move back to my house. The second thing was that it was recommended by both the VA and hospice company I have worked with. The third thing was they were going to give her a private room. First of all, it was for COVID, even though she'd been vaccinated. They have strict regulations, and they needed to isolate her for a certain amount of time. If there is a room close to the nursing station, a semi-private room, they would move her there, but there hasn't been an opening, so she has a private room right across from the nursing station. She gets up to walk, they would know, and they are right there to make sure she doesn't fall, those were the things we like. The thing that caught us off guard was two days after she was admitted, a nurse called me to tell me that she had fallen at 5:00 a.m. coming back from the bathroom. I thought, since you have the staff, and you knew from the information provided that my mother would fall if she left the room. They don't have the pads on the bed that make a big noise if the patient gets up to alert the nursing staff that she's out of bed. They said they don't have it, but we will be putting them in, and they did. She hasn't fallen since. Also, my sister and I took clothes for her, and within two days there were no clothes in her closet. The clothes that were there were from a community where clothes are donated for people that don't have somebody to provide clothes for them. I thought we had provided lovely things, like robes, pajamas, casual tops, sweatpants, and her favorite sweatshirt, but they were all gone. I understand how that gets mixed up in the laundry, and we hadn't had time to put names in or think about that, but I was just concerned that it happened so quickly, and everything was gone. There was not a thing that we had that was still in the room, so that was a concern which I brought up. For the most part, I had labeled them all, and they're all coming back to her, so those issues have been resolved. It's not just nursing staff, but there's a lot of support staff. I'm there visiting in and out constantly now, and I've never seen her doctor. I rarely, unless I ask for it, see a nurse, but aides, food service people, and the personnel that bring her food and talk with her, know her. I don't necessarily care if they're nurses or not. I need people that care about her or recognize that she might need something that she hasn't. That, they do very well, the staff that I've seen coming in and out of her room. She doesn't leave her room much, but she has started to. She has started to go out of her room, and sit in a chair right outside her room, which is steps away from the nursing station, just watching activities. I don't know if they have activities. She's not a joiner, but she likes chatting with everybody, so she's being friendly, and receptive, and not frightened.

Anonymous

My uncle is in Mt Lebanon Rehabilitation and Wellness Center. They've been OK, but with the pandemic, a lot of things have changed. He's been there for at least five years. If you're in that area, the location is OK, but I have never seen a mall or anything near there.