Willow Valley Communities

Robert

We saw a couple of different model apartments at Willow Valley Communities. It is a large community. There are 2200 people there. There are a lot of facilities like swimming pools, gyms, bike paths, dog parks and all of that. We sampled the food and they did a pretty nice job. The upkeep was tremendous. I've been to that community a couple of times and each time it amazes me how well it's kept. The meals we had were very complete. You get a monthly meal allowance and the price of the food is fairly reasonable. The staff was very friendly, very nice, and very helpful in answering questions. The people who live there were very helpful in answering questions, too. It was by far the nicest community that I've seen.

Judi

I have lived in my apartment since 1 November. It is almost impossible to get anybody to do work on my apartment. Painters came here 3 weeks ago to look at the terrible job that was done. They said somebody would be in touch with me to fix the problem. As of today, nobody has returned my calls. I have contacted an outside source to come paint. I think that once they get your money, you're on your own.

Concerned family

Before Covid, this was a top notch facility. Since then, the services have dwindled and the medical care has diminished to next to nothing. We have a loved one in the Glen (skilled nursing ) who has been critically neglected as there aren’t enough nurses for all the patients. On Thanksgiving, not one nurse or aide could be found. Call bells are being rung and unanswered. It’s unimaginable for the type of money being paid to live here. It’s one of the reasons another family member moved here. Now they are saying they never want to go to the Glen. What’s going to happen when they need this care?? Terrible!!!

Kiki12kiki

My sister and her husband moved to WV in August 2022. They LOVE it! Now I'm scheduled to move there in November 2023, and so are my other two sisters. We have visited twice and love everything about WV. There is a lot to do and the community is beautiful. I am looking forward to the move. I have only eaten at the Vitality Cafe and the restaurant where guests stay but all the food was delicious. I highly recommend Willow Valley.

Dian

I toured the Manor Campus of Willow Valley Communities. I would say it's pretty amazing. It's decidedly the best that I have seen to date in person. It is a very large property; they own 53 acres. They have beautiful landscaping. It's a relatively new facility, so they don't have huge trees yet, but they have planted quite well. It's probably the best one I've visited, and it's one of the best that I've seen online. It's very large. It's got a great span of ages. It tries bringing people in, in their seventies and I think they're considering opening for people 65 and older. They want to bring in people that are vibrant and active. They have a wide variety of accommodations from apartments at 800 square feet up to over 2000 square feet. They have townhouses, and homes which they call villas. So, there's a wide variety of places that you can buy into. Their activities book for the spring was the size of Life magazine, and it was 80 pages long with a myriad of activities including anything from tap dancing, language classes, woodworking shop, bringing in jazz bands, and other musical programs. They also have trips that would take you out and help you learn to identify animal tracks in the woods. They had courses on critical race theory and support groups for LGBTQ. This was literally, a place where I think virtually anybody could feel welcome, where there were a ton of activities where you could be around a lot of people. One thing I was never offered, even though I asked for it, was to eat a meal there. I was taken to a snack bar, and I got a sandwich; that I don't consider an equivalent. Whereas my girlfriend who signed up was taken to dinner at their best restaurant and introduced to other residents. They prefer to keep people in their apartments, homes, and townhomes if they can. Meaning, that if all you need is a nurse to check on you once a day or make sure you're taking your medicine, you can stay in your residence and not move into another residence. If you're needing round the clock care, they do have places for you to move in under those circumstances, and they are building a brand-new building right now that will be for full-time care to include memory assistance. That is going to be a tremendous addition to them. I would like to have a meal there, but that wasn't offered to me, and yet offered to my girlfriend who's also looking. She had a different person that she was working with. I did not meet much staff, and I don't care for the one staff person I was working with. They have numerous public buildings, and each one is decorated differently. They have the sports building, the cultural building, and the activities building. It's amazing, each one is decorated beautifully and different. I understand they change the decorations every few years. They have libraries, rooftop bars, and all sorts of things.

Gerald

We went to Willow Valley Communities a couple of times and it's our second choice. It's a very good community, an excellent place, and one of the biggest ones in the country. They took us around to look at the apartment houses. They have a small buffet set up where you taste the food, it was excellent. They have a lot of amenities, and it's one of the most sought-after communities. I like that it was well-kept with a lot of amenities, there are a lot of things to do there if you want to participate, you can. The apartments were nice, the single-family homes are nice, it's a nice place. Everything comes with independent living homes. The person who gave the tour was excellent and the food was excellent. They have all kinds of different activities, like hobby-type activities, and physical fitness activities. I can't imagine anything they don't offer that you might have an interest in.