The Grand at Bethany

Lynne

My husband is a resident of The Grand at Bethany. One of the things I liked the most was the very quick attention from the office. The physical appearance was fine. You can see grass. It has a portico by the door, so that if it's raining or whatever, you can drop somebody off and they won't get wet. It's a very plain brick building, which is fine. The upkeep was fine. It's good. They have people every day to clean. The staff was very attentive, very smart, and did everything we wanted her to do, very cooperative. They have a beauty salon. They have a cafeteria. They have a separate more quiet dining area if you want quiet dining. They also feed you in your room if you care to eat in your room. They have orderlies who come around and ask you if they can do anything for you. Sometimes he needs help in the bathroom, and they're there to help him. I suggest having better food. It's not how they serve. It's what they serve. Also, maybe some more landscaping. They have bingo, and they have a long list of other things. They have card playing.

Shelbie Tillinghadt

Please do not EVER put your loved one in this facility, my father has been in plenty and this place is terrible!! They left him laying in his own fevers for over an hour and claimed” that’s normal at these places” the weekend help was so terrible and wouldn’t answer the phone I had to call the police to do a welfare check on him because he was laying there screaming and crying!

Angela

My dad is staying at The Grand at Bethany. The facility is really clean. They've been doing what I've asked them to do with my dad, like making sure that he is sitting up in his wheelchair and not lying in bed all day, which they've been great about. He had a little incident, and they attended to that medical incident right away and called the doctor. Even when he doesn't want to get up, they're still getting him up, so I really appreciate that a lot. The only thing I haven't cared for is that they can't keep up with his laundry. I've taken five pairs of pants up there, and I think only one pair is in his room. I've brought it to their attention numerous times. The majority of the people who are working there are very kind and caring, and they listen to what I'm asking them to do. I've seen a calendar of events. I know my dad has gone down for group therapy and physical therapy. They have a little courtyard in the middle, and I've seen several residents gather out there. It's pretty pricey.

Dale

The Grand at Bethany has been good. They've reacted to suggestions and concerns I had right away. They were very receptive. The activities are good and their therapy department has been very helpful to my mom. The food is also good, but the main thing I liked about it is it's consistent and on time. They have a library, a church service every Monday at 10, and a very nice outdoor garden that's enclosed. It's got a waterfall that pumps the water up and it's got flowers. It's big that you can walk around and get outside, while still being enclosed. You don't have to worry about outside sources.

Not So Grand

My mother was sent to Grace Living Center in Bethany (now known as the Grand) for skilled nursing following a stroke, which caused a severe vision impairment. From what she told me (since I couldn't visit), meal trays were simply placed in front of her, with no guidance as to where things were located on the plate. Also, the therapy she received did not seem to take the visual impairment into consideration. While some staff members were very helpful, others were abrupt. About half the time when we would call the main number, it would ring about 20 times with no answer - even during traditional working hours. The communication with family was sub-standard. They moved my mother to a different room twice without first notifying us. After the first time, I spoke to the administrator, who said that the admissions staff were supposed to have contacted family before EVERYONE ON THE WING was moved to a different room. We were not notified either time about the room move. There was no hot water in one of the shower rooms so my 86-year-old mother was expected to shower in cold water. She reported to me that there was no hot water in her bathroom either. Also, the TV in the first room did not work for the first day or two. Because she was in quarantine, she couldn't leave the room. Due to her vision issue, she couldn't read. When she ventured into the hallway, she said they yelled at her. The stroke impacted her cognition somewhat, yet the staff did not seem to recognize this. When my mom was discharged, some of her clothes were missing. We were given her prescriptions and some papers, but no one went over any discharge instructions with me. Also, staff members told my mom she was being released on a Friday when in reality her release date was set for Monday. This got her hopes up unnecessarily. I know with COVID-19, facilities like this are facing a lot of challenges. It was difficult not to be able to visit. I will say there were some staff members who got us on the phone for her, as she couldn't see to dial at first. She did speak highly of about four of the staff. Overall, I found the facility to be lacking in communication and from what I could tell based on my mother's feedback, somewhat understaffed. I would not recommend the Not-So-Grand as a first or second choice.

perslane

I was brought here for therapy. This facility is outstanding. Kind, caring people, My work outs are extremely helpful. The food is so good that I’ve gained some unwanted weight !!!! I give it a 5* review .. Thank you