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Heartland - Uptown Westerville

140 Old County Line Road, Westerville, OH 43081

(855) 798-2040 (Caring Family Advisor™)

2.1

(13 reviews)

Offers Nursing Homes

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Heartland - Uptown Westerville

Westerville, Ohio 43081


2.1

(13 reviews)


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Nursing Homes

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Bedroom Type

one bedroom apartment, three bedroom apartment, two bedroom apartment, studio


Starting Price

$2,278/mo



Care Types

Continuing Care Communities, Nursing Homes, Memory Care, Independent Living, Assisted Living

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Reviews of Heartland - Uptown Westerville in Westerville, Ohio

2.1

(13 reviews)

  • Facility

    1.3

  • Staff

    1.3

  • Food

    1.5

  • Activities

    1.0

  • Value

    1.0

vhanes

1

May 4, 2021

I am a friend or relative of a current/past resident

If you have to send your loved one here please keep a close eye on them...although you most likely won't be able to. They don't answer the phones, won't allow family to visit citing covid positive staff, even though we're vaccinated. They're neglectful and abusive. They over medicated my Grandma with multiple different sedatives she didn't need (documented by ER doc). They crushed her meds and put them in her applesauce without telling her. When she tried to tell an RN the aide told the RN my grandma was just senile, which she is not. She was so medicated she couldn't answer her phone or anything. Awful, disgusting and deplorable place and employees.

trisha67

1

January 23, 2021

I am a friend or relative of a current/past resident

Psa if any of yall have family in heartland of Westerville. Check on them the ppl there are not trained properly. You cant visit but nobody knows who goes in the rooms, they don't answer phones or return calls to the family, they don't take care of the patients. My husband has a fiscal in his left arm they took his blood pressure in that arm his hand swelled up. That can cause blood clots. He had surgery over 2weeks ago he has over 30 stitches. The wound is swelled and bleeding. He has been changing his own bandages. Just check your ppl this place is a joke....

what name has not been taken

1

February 7, 2019

I am a friend or relative of a current/past resident

If your loved one needs 24 hour care and any special care, THIS IS NOT THE PLACE! They are understaffed for aides and so patients have to wait for everything. The social worker is the most uncaring person I have ever encountered working in the health industry. She needs not to talk to family members, really should not talk with anyone. I think her name is Tina. The PT staff is awesome. But they do not get to work with the patient all the time.

macaml

1

December 29, 2017

I am a friend or relative of a current/past resident

DO NOT GO HERE! DO NOT TAKE YOUR FAMILY HERE! My grandmother was transported here from the James cancer hospital. We were told that they would meet her tracheostomy needs and transport her to the James for radiation. Her tracheostomy was to be suctioned every 1-2 hours. She was there for about 3 hours and hadn’t been seen by a nurse once but we told staff that she couldn’t breathe so finally a nurse came in and said her mouth was dry and just gave her a humidifier instead of suctioning her trach. 3 hours after that she STILL had not been suctioned which led her to stop breathing and she has to be rushed to a near by hospital. She was only there for 6 hours and the neglect by the staff and lack of care lead to this emergency. How is this place even open?! I repeat, DO NOT GO HERE or take your family members. Disgusted!!!

M2d2

4

September 29, 2017

I am a friend or relative of a current/past resident

Convenient location, the week day staff is good. They seem a bit strapped on weekends and holidays. I have had two parents come here for rehab. The physical therapist, nutritionist and social work team really seem to care.

fuming daughter

1

August 25, 2017

I am a friend or relative of a current/past resident

My mother has been in Heartland for 4 months. She left yesterday to have major surgery on her cervical spine. Today when she returned, we were told they had moved her out of her rehab room to a double long term care room. All of her belongings are in boxes, her special mattress did not get moved. My 92 yr old mother is crying and sitting outside refusing to go into this new room with another person she doesn't even know. We were not given any notice to prepare her for the change. Shame on the mgmt for this horrible change. I am going to report this deplorable care and action to whoever I can. Don't ever come to this facility!!!

Provider Response

We are sorry that you are having a negative experience with mother's care at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.

reader614

1

November 16, 2016

I am a friend or relative of a current/past resident

I'm looking for a new facility after 1 day. This place is OLD. It might be ok for assisted living/elder care but for Strok rehab go somewhere else! My husband is only 5' 10" and the bed wasn't long enough for him. They don't even have an ice machine, they give you ice that they scoop from a cooler! A plastic cooler!

Caring One 2

3

March 17, 2016

I am a friend or relative of resident

We have had great experiences with Heartland. The nursing staff and care givers are always attentive and the office staff have been very helpful with getting Medicaid st up. The administrator has always been available to assist with anything we needed. The resident is being given excellent care with medical needs, as well. The only concern we had was that we "lost" several pieces of his clothing in the laundry. We now do his laundry ourselves. They really do a great job caring for residents and family members.

mkay72

4

March 5, 2016

I am a friend or relative of resident

This facility has really made so much change in the past year & a half. I recently had a family member at this facility that loved the care they received. We have been there multiple times & I have seen the change that has been made due to old survey issues. Those of you who are leery due to survey history, I can guarantee you won't be disappointed with the quality of care for your loved one if you give them a chance. Gorgeous remodeling has been done in the dining & rehab area & they have the BEST rehab team around! The management that has been there in the past 1+ year has made such a difference & will ALWAYS follow up on concerns. Great facility!

CG789987

1

August 31, 2015

I am a friend or relative of resident

This was formerly Manor Care and since Heartland fully took over the facility it has deteriorated. Moving my loved one this week, after an ER admission due to poor care. I found out from the Hospital, this facility is on a "Do Not Refer" list. I also found out that a recent public report released on nursing homes listed this as a 1 star facility with a warning label. U.S.News and World Report published this list. This report has a warning label and notifies people reviewing the report that this particular Heartland location was fined over $100,000.00 dollars and does not meet staff levels or a variety of needs for the patients.

Della1957

1

February 26, 2015

I am a friend or relative of resident

The caretakers are wonderful, but the office people and social workers are nasty, rude, uninformed (they gave me misinformation about filing for Medicaid after they used up all of Medicare and personal funds). After screwing THAT up, their office manager made a nasty collection and threatened to release my 80-year old mother!

Patsy9

4

July 2, 2014

I am a friend or relative of a resident

My husband is at Heartland of Uptown Westerville. The social worker from the hospital recommended this facility to us. It seems to be a nice place. It's clean and modern. Everyone I've dealt with has been very helpful. Any time my husband has had a problem, they were always there. I don't have any complaints about them. My husband's room is large enough for four beds, but they only had two beds in there. I would recommend them to anyone.

Bob36

5

August 29, 2013

I am a friend or relative of a resident

My wife was in ManorCare. She was there for probably six months for rehab and another six weeks of comatose and she passed away there. I was very happy with everything they did for us. They advised me about hospice care and had me checked out funeral arrangements and whatnot, which I wouldn't have done had somebody not suggested it. At that time, I was happy for being in an unhappy situation. I felt well supported. When she was there for a rehab, she wasn't a good patient, but, when I went back to it when I had knee surgery I was with old friends with the people and the staff and that was very nice. I can't think of better recommendation for my wife's care at that time.

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Services and Amenities of Heartland - Uptown Westerville in Westerville, Ohio

General

  • Resident Capacity: 180

Medicare

  • Health

    1.0

  • Overall

    2.0

  • Quality

    5.0

  • Staff

    1.0

Medicare Provider Number: 365206
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Heartland - Uptown Westerville in Westerville, Ohio

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