StoryPoint Waterville

The rooms are nicely presented. Of course they are clean, and contain neutral decor. The staff members are beyond wonderful. My dad adores all of them. He tells me that the staff makes his residency there the best experience. They have always been kind and accommodating to me as well. Everyday is a celebration such as chocolate cake day, Dr. Suess day, etc. The staff conducts many creative activities to engage the residence. I know this because they post photos on Facebook, and then I follow up with telling my dad that he was a celebrity again today!

Wonderful facility! Fabulous staff! Caregivers that treat your loved ones as if they were their own family! The apartments are spacious and gorgeous. Modern and bright. The life enrichment team does a great job with activities for the residents, staff and families. From bingo to celebrations to happy hours...there is always something going on. My mother loves it here!!

My brother is going to the StoryPoint Waterville. The visit was very professional and very informative, and it was a really nice place. They have crafts, they have an exercise room, and they have a physical therapist on hand. Some of their amenities were a barbershop, a family doctor who is available, and day trips to various places around the city.

Responsive is the word that comes to mind when I think about the staff at Story Point Waterville (SPW). When I first started calling Senior Living Facilities, SPW was the only place where I immediately spoke with the Sales/Marketing Manager. SPW was also the only place that let my mother and I come and tour the facility. When I wanted to know about the quality of the food, the Sales Manager let mom and I pick anything off the menu, and the kitchen would have it ready for us by the time the tour was over. We could judge for ourselves the quality of SPW’s food. That is having confidence in your product. Senior Living is not cheap, and SPW worked with us, to find an equitable and affordable solution. SPW partnered with us and SPW worked to gain our business. I respect that. I find the entire staff to be helpful, friendly and responsive. I know if I call the front desk about an issue my mom is having, I know it will be taken care of. My concerns are not ignored. As a family member of a resident, this is very important. My mother's apartment is spacious, clean and well maintained. The Maintenance Team has been very gracious, prompt and professional in solving the few minor issues with mom’s apartment. The onsite Activities Staff has been helpful in getting my mother engaged in activities, outside of her apartment. They were also helpful in arranging onsite salon appointments. My encounters with the House Keeping staff are all positive, and they never balk about an extra request, like: “Please vacuum under the bed.” The food at SPW is excellent. My mother always says how good her meals are. As a family member, it is important for me to know what is happening with my loved one. I feel that all members of SPW treat both me, and my mother, with dignity and respect. I am kept well-informed. During this difficult time of Covid-19, SPW was proactive in protecting our Seniors. The Executive Director kept family members informed on the status of the vaccine, visitation, dining and whatever else would be relevant. My mother and I are both pleased with the choice of SPW Senior Living. We both feel that mom is in a safe place and is well taken care of. I am grateful for the care, service and attention SPW provides to my mother and me. Five Stars. I would definitely recommend. Thank you.