I would NEVER send a family member there again. They are rude and unclean. The administrative staff is horrible. They just want your money. They raise price every month. Food is NOT healthy. Rooms are not clean, even though you pay for housekeeping. They do not do any activities to keep the residents mentally stimulated. Administration tells lies, we had to start recording conversations because they would go back and say they didn't say that. Documentation is not kept correctly with medication distribution. So who knows what they are really getting. It is HORRIBLE. Family member there over a year and so glad they are out now!! Ridiculous for 5,000 a month for smallest room available and loved one was able to walk, shower, eat, and dress by herself! They raised the price every single month!!! Didn't even tell us, just came out direct from account!
Portland Place
Offers Assisted Living
5 Reviews
3808 Venice Road, Sandusky, OH 44870
Call
(800) 385-2527
Reviews of Portland Place
Assisted Living Reviews for Portland Place
August 09, 2020
I am a friend or relative of a current/past resident
October 25, 2017
I am a friend or relative of a current/past resident
Don't take your loved ones here!!!!!
This place does nothing but charge more to do less! My Mom has been here for a year and she has had so many urinary tract infections from sitting in dirty underwear and not getting enough fluids! When I go her teeth are not in her mouth and she cannot consume any healthy food. They load their clients up with sugar and seem under staffed. The staff turns over a lot. I've been there when there were no sheets on her bed and none of her sheets were laundered even though she has multiple sets. Also her clothing is mixed up with other residents even though her initial and room number are on each item. She is often covered in food on her clothing. They don't bathe her enough and say Hospice is supposed to do that the 3 times a week they come. Obviously their hospice staff is not up to par either. She now has cradle cap scabs all over her scalp. Her legs are constantly bruised from lack of fluids and moving. My Mom has memory loss but is mobile and very agreeable. She just needs guidance through out the day on what to do next. Our family hopes to get her out of there as soon as we can make other arrangements.
November 22, 2016
I am a friend or relative of a current/past resident
My relative is in Portland Place. They have activities like family nights and bingo. They take them on bus trips. It is pretty well rounded. They serve three meals a day, and they serve whatever they want whenever they want it. The staff is doing a pretty good job. They take her to the doctor's appointments when needed. They people in there seem to care and try to keep their needs met.
November 10, 2016
I am a friend or relative of a current/past resident
The community feels like home...very inviting. My mother loves the food which is served like a fine dining restaurant. She is not one to participate in much but there are plenty to choose from. At any time of day you can find residents in the main living/dining rooms playing cards, doing puzzles or chair yoga or enjoying a game of trivia or a social hour. It is wonderful for those with memory/ dementia as it is a rectangle with courtyard in middle so no matter where they wonder they will come back to main area. The front door requires a code to enter. And all other doors are fire doors
May 10, 2016
I visited this facility
I am very impressed with Portland Place. It has an open floor plan, so when you walk in, there's a nice large area with couches, chairs, a fireplace, and a TV. Next to that is an open dining area, which is set up very nicely, too. The layout is a bit different because the building is narrow but long. The front is narrow and looks small, but when you go in, it is quite large. I think some residents who have memory issue may be confused with all of the hallways there. The rooms are beautiful. The staff is very welcoming.
Questions about Portland Place
Describe the overall population of assisted living residents at Portland Place. What is their average age? What are their favorite things to do?
The average age of residents in AL is 85. Women tend to outnumber men 3 to 1. Favorite activities include exercise, Bingo, cards, crafts and musical entertainment.
What programs or activities does Portland Place offer to enrich residents' well-being?
Our intimate community allows us to tailor programs to the interests and abilities of our individual residents.
What transportation services does Portland Place offer to assisted living residents?
Scheduled transportation is offered to AL residents.
What makes the chef or dining program at Portland Place exceptional? What kind of menu can assisted living residents expect?
We serve a variety of options at every meal, with table service for breakfast, lunch and dinner, seven days per week. Our menu is chef prepared, includes resident preferences and is dietician supervised.
What safety features or security measures does Portland Place offer to assisted living residents?
Our community has a secured front entrance and visitors must sign in and out each time they enter and exit the community.
How does Portland Place keep residents' families informed about their loved ones?
Our community has a monthly newsletter which is shared with residents and their family members. We also encourage families to join/follow us on social media to see all the events and activities available to attend in our community. Our dedicated staff is always available to visit with you about your loved ones. Monthly Family Nights at the community are held as allowed by current COVID-19 safety protocols and following CDC guidelines.
What is the care staff-to-resident ratio at Portland Place during daytime and nighttime hours?
Our staffing is based upon the individual care needs or our residents as well as the current number of residents. Staffing will vary based upon these ratios.
If Portland Place accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Our community is pet-friendly with enclosed courtyards for our furry friends.
What ongoing senior care training does the staff receive?
Our staff receives monthly in-service trainings at the community level as well as mandatory monthly online training courses.
What safety features or security measures does Portland Place provide to protect residents who wander?
Our egress doors are alarm activated. We also conduct elopement and emergency drills regularly to ensure our residents safety.
Costs for Portland Place
Services and Amenities of Portland Place
General
- Resident Capacity: 45
Costs
About Portland Place
At Portland Place, we provide thoughtful, compassionate care in a warm, lively senior living community. We develop individual care plans to meet the needs of each resident, and a full-time registered nurse is available 24 hours a day to provide clinical oversight and coordination of care. We welcome pets and help our residents thrive in mind and body through activities, such as tai chi, book club, arts and crafts, chair dancing, sing-alongs, popcorn and movie nights, songs of praise, and bingo. We also offer many invigorating outdoor activities, including horseshoes, picnics, and outings for shopping, dining, and visits to the local senior center. Learn more about Sandusky assisted living by scheduling a visit today.
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