My grandmother was transported here after having a hip replacement surgery...a few days after she had 3 strokes. I cannot say enough bad things about the care of patients at this facility. This place should be shut down.
Within one day of her arrival, she was fed NO FOOD, the techs were trying to make her walk to the bathroom on her hip that was just surgically replaced, they did not follow doctors orders and keep her medically necessary pillows on her body, they provided water that they left in the room all day until it was warm & rarely refilled. My mother started getting calls within that 24 hours from my grandmother with her thinking mom was trying to kill her by putting her in this facility. When she went to investigate, the nurse said, "She was having a lot of trouble walking to the bathroom." Mom says, "WHAT??!?!?!!? She is not allowed to put any weight on her hip! It was just fixed! That's why she is here-for recovery!!!" "Oh, I didn't know that." HOW COULD YOU NOT KNOW WHAT YOUR PATIENTS ARE IN THE FACILITY FOR???
The bells at the nurses station ding for hours (these are emergency call buttons from the patients)-I am not exaggerating. The station attendant only said to me, "I hate those things. I dream of them in my sleep" then went back to checking her cell phone rather than actually CHECKING on the patients.
Then-here's another one for you-the recent tornado warning...Sirens going off all over town, NOBODY IN THE PLACE KNEW THE PROTOCOL to keep these patients safe! They spent almost 20 minutes waiting for corporate to give them "code gray" instructions. The patients were panicking, the staff was panicking, it was chaos.
Would you trust your loved ones to this sort of care? I hope not. Maybe this is where you DO take your people to off them as Grandma assumed. I feel very bad that she spent any time there at all.
This place needs investigated by authorities. I've had great grandparents in facilities, my mother-in-law retired from a nursing facility, and other relatives so I have experience with the level of care that should be provided. This place was the worst of all of them.