Altercare of Mentor

Offers Nursing Homes

8 Reviews

9901 Johnnycake Ridge Rd

Mentor

44060

Altercare of Mentor

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2.4 8

I can't 2021-08-28 The staff is unprofessional, the staff is not on top of things, the clients ring their buzzers and no one responds, it took 15 minutes until someone came in the room. It’s not modern at all. The beds are uncomfortable and the food is garbage. I will be sending an email to the AMA and whoever else. The rooms are clean and no trash cans in rooms. I visited this facility

5 1 1

Annoying 2019-12-14 This is a very nice place it’s clean doesn’t smell like some nursing homes. The only thing I have to complain about is the STN’A’S Every time you need an STNA you can find them sitting around on their cell phones and they act like they don’t wanna do any work some of the not all the other night I asked my nurse if I could go to bed and the STNA said to the nurse that I would have to wait until the dining room was cleaned up well I looked and the dining room was cleaned up.and to my surprise two of the STNA grabbed their coats and went out to smoke now I think that was just rude so I add to wait until they came back the nurses can use a stern talking to some of them have TRUCK DRIVERS MOUTH like you wouldn’t believe when I was at Mayfield I never heard one nurse with a potty mouth like I do here. And the STNA’S some of them not all are always on their cell phones especially the second shift sorry this is so long but this needs to be handled ASAP I like this place very much I would give them a thumbs up I am/was a resident of this facility

5 4 1

JP10 2019-01-07 Thank you to all of the staff and hospice staff for caring form my daughter. You made her stay easier. God bless her and all of you that cared for her. You made her feel special! I am a friend or relative of a current/past resident

5 5 1

Ashlyn 2018-05-01 My mom was taken care of here and I absolutely hated how the staff treated her. The nurse would ignore her requests and she didn’t get the help she needed. My mother told me about how one of the nursing assistants (her name was Taylor for anyone who might have had the same experience) was completely awful, my mother had an accident and sat in it for hours before this lazy girl finally got around to changing her. That’s completely despicable, and how could someone treat an elderly patient like that? Tried explaining to them that they need to do better, but they just brushed me off. The food is ok, facility seems pretty clean, but the staff is absolutely horrendous and I will be removing my mother from there as soon as possible. I am a friend or relative of a current/past resident

5 1 1

CPCB 2017-11-22 My sister-in-law was in this facility at the end of her life and overall we were very pleased with her care. So pleased that 2 years later we volunteer to entertain the patent every other month or so. I am actually at the facility now and it is spotless, no bad odor and staff are up and about. We hope we won't need its services but if we ever did, we would use Altercar of Mentor again Why four stars? We'll when a loved one is sick, staff can ALWAYS be faster and meals can ALWAYS be tastier. I am a friend or relative of a current/past resident

5 4 1

Kourtmey 2017-01-29 My dad is here.... Food is okay but the staff where my dad is are bad. Find his clothes and dirty paper briefs on the floor of his bathroom when I go there.... He has had same shirt on for four days. They do not have patience with him... He has had previous brain surgery and now had three brain bleeds. If I am there for five hours not one person checks on him at all. I am highly saddened by the lack of care and concern for patients. The staff sits at the desk on their phones. I am speaking for the area my dad is in as I cannot speak for the other area in this place I am a friend or relative of a current/past resident

5 2 1

laceyace 2015-11-05 If you are looking for a nursing home for a loved one for short or long term STAY AWAY from ALTER CARE THEY ARE SNEAKY THEY ARE LAZY My mother went way down hill in 4 months Her feet and ankles were so swollen from keeping her in a wheel chair from the time she got up till the time she went to bed She was able to walk by her self before entering there now she barely can stand on her own I talk I complained I yelled but nothing worked MY mothers new cloths were stolen the first week My hangers were stolen I took in special cups for her to drink from they were gone in 2 days I complained but nothing happened It didn't matter what time of the day I came in the nurses and aids were sitting on there butts I visited this facility

5 1 1

priscillasheff 2015-04-28 At first I thought the lack of care for the patients was an issure of being understaffed but after observing the staff in the building many times, I realized that it is the lack of quality leadership. The staff needs to have policies in many areas of care and made accountable. Many needs for many residents are not being met on a daily basis. I am a friend or relative of resident

5 1 1

9901 Johnnycake Ridge Rd, Mentor, OH 44060

Call (800) 385-2527

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Altercare of Mentor (800) 385-2527

Reviews of Altercare of Mentor

8 Reviews Write a review

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Nursing Home Reviews for Altercare of Mentor

August 28, 2021

By I can't

I visited this facility

The staff is unprofessional, the staff is not on top of things, the clients ring their buzzers and no one responds, it took 15 minutes until someone came in the room. It’s not modern at all. The beds are uncomfortable and the food is garbage. I will be sending an email to the AMA and whoever else. The rooms are clean and no trash cans in rooms.

Provider Response

Hi there - Thank you for taking the time to provide feedback. We have shared these concerns with our leadership team for review and resolve. Should you wish to speak to someone directly regarding your care experience, please reach out to our Care Line.

December 14, 2019

By Annoying

I am/was a resident of this facility

This is a very nice place it’s clean doesn’t smell like some nursing homes. The only thing I have to complain about is the STN’A’S Every time you need an STNA you can find them sitting around on their cell phones and they act like they don’t wanna do any work some of the not all the other night I asked my nurse if I could go to bed and the STNA said to the nurse that I would have to wait until the dining room was cleaned up well I looked and the dining room was cleaned up.and to my surprise two of the STNA grabbed their coats and went out to smoke now I think that was just rude so I add to wait until they came back the nurses can use a stern talking to some of them have TRUCK DRIVERS MOUTH like you wouldn’t believe when I was at Mayfield I never heard one nurse with a potty mouth like I do here. And the STNA’S some of them not all are always on their cell phones especially the second shift sorry this is so long but this needs to be handled ASAP I like this place very much I would give them a thumbs up

January 07, 2019

By JP10

I am a friend or relative of a current/past resident

Thank you to all of the staff and hospice staff for caring form my daughter. You made her stay easier. God bless her and all of you that cared for her. You made her feel special!

May 01, 2018

By Ashlyn

I am a friend or relative of a current/past resident

My mom was taken care of here and I absolutely hated how the staff treated her. The nurse would ignore her requests and she didn’t get the help she needed. My mother told me about how one of the nursing assistants (her name was Taylor for anyone who might have had the same experience) was completely awful, my mother had an accident and sat in it for hours before this lazy girl finally got around to changing her. That’s completely despicable, and how could someone treat an elderly patient like that? Tried explaining to them that they need to do better, but they just brushed me off. The food is ok, facility seems pretty clean, but the staff is absolutely horrendous and I will be removing my mother from there as soon as possible.

November 22, 2017

By CPCB

I am a friend or relative of a current/past resident

My sister-in-law was in this facility at the end of her life and overall we were very pleased with her care. So pleased that 2 years later we volunteer to entertain the patent every other month or so. I am actually at the facility now and it is spotless, no bad odor and staff are up and about. We hope we won't need its services but if we ever did, we would use Altercar of Mentor again Why four stars? We'll when a loved one is sick, staff can ALWAYS be faster and meals can ALWAYS be tastier.

January 29, 2017

By Kourtmey

I am a friend or relative of a current/past resident

My dad is here.... Food is okay but the staff where my dad is are bad. Find his clothes and dirty paper briefs on the floor of his bathroom when I go there.... He has had same shirt on for four days. They do not have patience with him... He has had previous brain surgery and now had three brain bleeds. If I am there for five hours not one person checks on him at all. I am highly saddened by the lack of care and concern for patients. The staff sits at the desk on their phones. I am speaking for the area my dad is in as I cannot speak for the other area in this place

November 05, 2015

By laceyace

I visited this facility

If you are looking for a nursing home for a loved one for short or long term STAY AWAY from ALTER CARE THEY ARE SNEAKY THEY ARE LAZY My mother went way down hill in 4 months Her feet and ankles were so swollen from keeping her in a wheel chair from the time she got up till the time she went to bed She was able to walk by her self before entering there now she barely can stand on her own I talk I complained I yelled but nothing worked MY mothers new cloths were stolen the first week My hangers were stolen I took in special cups for her to drink from they were gone in 2 days I complained but nothing happened It didn't matter what time of the day I came in the nurses and aids were sitting on there butts

April 28, 2015

By priscillasheff

I am a friend or relative of resident

At first I thought the lack of care for the patients was an issure of being understaffed but after observing the staff in the building many times, I realized that it is the lack of quality leadership. The staff needs to have policies in many areas of care and made accountable. Many needs for many residents are not being met on a daily basis.

See all Nursing Home reviews (8)

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Services and Amenities of Altercare of Mentor

Medicare

Health:
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Quality:
Staff:
Medicare Provider Number: 366011
Ownership Type: For Profit Corporation
Date Certified: 08/01/2020

General

Resident Capacity: 143

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About Altercare of Mentor

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Located 30 miles northeast of Cleveland, Altercare of Mentor is a skilled nursing home and rehabilitation center nestled within the quiet neighborhood streets of Mentor, Ohio. With a number of pharmacies and medical specialists within five miles, seniors live in a small town with numerous health care offerings.

As a skilled nursing home, Altercare of Mentor offers many services and care options for its residents. Secured memory care is available for patients with Alzheimer's disease and other forms of dementia, ensuring safety and security while providing therapeutic and engaging care. On-site therapy professionals provide personalized plans of rehabilitation for post-operative patients as well as cardiovascular and pulmonary care. Personalized physical, occupational and speech therapy are available on-site to all residents. The therapy at Altercare of Mentor features advanced technology to best treat residents and meet their personalized care goals.

Private and semiprivate rooms offer peace and comfort. Free Wi-Fi and computer workstations allow for continuous engagement and connectivity as well as socialization with the other residents. An on-site gym and outdoor courtyard and rehabilitation area provide plenty of space and options for activities and fun. Beauty and barber services ensure consistent personal grooming and care.

Altercare of Mentor

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Nursing Home Reviews for Altercare of Mentor

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I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I visited this facility

I am a friend or relative of resident

Services and Amenities of Altercare of Mentor

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General

About Altercare of Mentor

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