Altercare of Mentor

My mom was taken care of here and I absolutely hated how the staff treated her. The nurse would ignore her requests and she didn’t get the help she needed. My mother told me about how one of the nursing assistants (her name was Taylor for anyone who might have had the same experience) was completely awful, my mother had an accident and sat in it for hours before this lazy girl finally got around to changing her. That’s completely despicable, and how could someone treat an elderly patient like that? Tried explaining to them that they need to do better, but they just brushed me off. The food is ok, facility seems pretty clean, but the staff is absolutely horrendous and I will be removing my mother from there as soon as possible.

My sister-in-law was in this facility at the end of her life and overall we were very pleased with her care. So pleased that 2 years later we volunteer to entertain the patent every other month or so. I am actually at the facility now and it is spotless, no bad odor and staff are up and about. We hope we won't need its services but if we ever did, we would use Altercar of Mentor again Why four stars? We'll when a loved one is sick, staff can ALWAYS be faster and meals can ALWAYS be tastier.

My dad is here.... Food is okay but the staff where my dad is are bad. Find his clothes and dirty paper briefs on the floor of his bathroom when I go there.... He has had same shirt on for four days. They do not have patience with him... He has had previous brain surgery and now had three brain bleeds. If I am there for five hours not one person checks on him at all. I am highly saddened by the lack of care and concern for patients. The staff sits at the desk on their phones. I am speaking for the area my dad is in as I cannot speak for the other area in this place

If you are looking for a nursing home for a loved one for short or long term STAY AWAY from ALTER CARE THEY ARE SNEAKY THEY ARE LAZY My mother went way down hill in 4 months Her feet and ankles were so swollen from keeping her in a wheel chair from the time she got up till the time she went to bed She was able to walk by her self before entering there now she barely can stand on her own I talk I complained I yelled but nothing worked MY mothers new cloths were stolen the first week My hangers were stolen I took in special cups for her to drink from they were gone in 2 days I complained but nothing happened It didn't matter what time of the day I came in the nurses and aids were sitting on there butts