Brookdale Lakeview Crossing

Brookdale Lakeview Crossing was pleasant and clean, but they didn't have enough caretakers for the Alzheimer's patients. I didn't hear any complaints from my grandmother about the food. They stuck them all in a room and let them sit there. They kept upping our fee $1,000 almost every month and there was no change. She wasn't getting any extra care. They didn't know her blood pressure was low for a month and she kept falling and she was really out of it. The only thing the nurses did there was to send pills. They didn't do anything else. Anytime there's an issue with an Alzheimer's person, they don't know how to deal with it, and they call the family. The rest of the place seemed OK. If she didn't have Alzheimer's, she probably would've been fine in that place.

My tour at Brookdale Lakeview Crossing was very good. The facility was nice and offers all different types of living. They have a very nice activity room and a very nice dining area with a professional chef. Residents can order the different types of food that they like. The rooms were good with mostly studio-sized rooms and a 1-bedroom that was like two rooms that were combined. The staff member was excellent, they took me on a complete tour, and told me about the entertainment that comes in. They have activity nights and they play games, Bingo, and all kinds of different stuff. The place was just not very bright in terms of lighting.

My mom chose Brookdale because she had friends there. The rooms were nice. They had activities planned throughout the day, a library, beauty salon, and a little patio area where the residents could go outside and get fresh air.

I like Brookdale Lakeview Crossing. The reason I work with them is because they had a promotion with affordable pricing. I love this community. My mother's apartment is nice. She said some of the foods are tasty, but they repeat and there is confusion in the kitchen with their staff, so she doesn't care for the food. They offer three meals a day. My mother loves the staff and the people in this community. Her only complaint is the food.

We took a tour at Brookdale Lakeview Crossing, had lunch there, and visited with some people. It was a nice, clean, and organized place with good-quality food, a good location, and good administration. It’s probably our first choice.

My father was in Brookdale Lakeview Crossing (formerly Emeritus at Lakeview) for three weeks, and in that time, he may have been given a shower twice. It looked really nice inside and clean, but we didn't like the fact that we always had to tell them to give him a shower. He was there six days before he had a shower, and that's because we initiated it. My mom went in there and had to give him one. It just wasn't an ideal place. We moved him back home after three weeks, but now they want to charge us for the whole month of January. We're just disappointed in his care. There were also issues with his medication. I don't think they ever transfered his medication to OmniCare. The food looked pretty good, though. My dad was always willing to eat it. They had just gotten a new activities director, and he was doing exercises every morning. The apartments looked good. They're newly renovated and looked decent, but when I would go by rooms of other residents that live in the assisted living part, the carpets were dirty and very spotted, although they were new. They were understaffed when it came to aides. They have a problem with staffing, which is why my dad wasn't getting showered.

Everything at Brookdale Lakeview Crossing (Formerly Emeritus at Lakeview) was exceptional. It was beautiful. It was under construction, which had to be done, but everything looked really nice. The staff was excellent. Everything seemed perfect for what we needed; it just cost too much. The dining room was very nice. The care that she would've gotten and the complete package that she would've had were much more expensive than what was covered with the fees, and I like that. I also liked that they have recreation that would occupy her time. I didn't have anything that I didn't like. They had different options for her and that was good.

I was really impressed with the staff at Brookdale although my friend passed away a few weeks ago. They went out of their way. I would highly recommend them. They were very kind, very personal with him, and very concerned with the patient. I was very pleased.