Vienna Springs Health Campus

Jean

Vienna Springs Health Campus was a new facility. They have rather large common areas that I saw where people engaged in. Their room size was just very small. They only have studios. They don't have any one-bedrooms. It seemed like they had nice areas. Overall it was kind of on my "maybe list". The salesperson was very friendly. She talked a lot about what goes on there during the tour. Unfortunately, it couldn't be considered because it does not have any availability for the next 6 to 8 months, but it was very nice.

Provider Response

My Brother Bill

My brother has been a resident at Vienna Springs for 6 months. This is a beautiful new facility. He's in a double room with a roommate. I love the fact that the room includes a large walk in bathroom with a shower. However, one side of this particular floorplan is much smaller than the other. I chose the smaller part because it's at the door. My brother is in a wheelchair making his coming and going easier. The room comes with a phone, flat screen TV and a very nice recliner. There's also a wardrobe and a four drawer dresser for clothing. The staff is very welcoming, from the director to the aids. Concerns are taken care of in a timely minor. I requested a care team meeting to ask how to get my brother more involved in activities instead of spending so much time in front of the TV watching sports and movies (which he loves to do). Now he is involved in activities and making new friends which he loves more. A staff person will bring him so he can attend. My brother enjoys the food. The culinary chef came to Bill's room shortly after he arrived to ask what his favorite foods were. Also every Friday is Happy Hour. The food and drinks are delicious. And the first Sunday of every month there's a Sunday brunch where family members are welcomed. I feel so much is done to help residents experience a normal home life. There are trips into the community that Bill can't attend right now. However, this spring hopefully I can make arrangements to go along so Bill can be involved. Both Brother Bill and I see a long happy life at Vienna Springs thanks to this caring staff. A special thanks to Kristen, Kourtney and Holly.

Bob

We transferred my wife, 4 or 5 days ago, to Vienna Springs Health Campus. I was there this morning because she was restless trying to get out of her chair. They needed help so I went over there. They're not as well-staffed as the place I'm in right now. She's in their skilled nursing. The facility is very new and has only been in operation for over 6 months. The only regret I have is that they are short-staffed and don't have a lot of people looking after my situation. Everything is new and modern, and everything is nice, but they are short on staff. They just don't have a lot of staff there and I understand that almost all places are but they just don't have enough aides to look after my wife as much as I like them to have. I picked out the menu for her and it's good but my wife does not eat very well because she's an Alzheimer's patient. They offer a lot of activities and that type of thing, but my wife can't participate because she's not capable of walking and has Alzheimer's. She just watches TV and that's it.