The Woodlands of Shaker Heights

The Woodlands of Shaker Heights was nice. The place was cozy and very homey. The rooms were very nice. The space was good. The staff members were helpful.

My mother has only been at The Woodlands of Shaker Heights for a month. It was close to home, and they have memory care. So far so good; it has been fine. They do have all amenities like a salon and activities to do. My mom's room has a television, and they provide cable and a phone. The menu is pretty standard, and the food is good.

This is a very terrible facility.for your loved ones The food is very terrible for the residents. Short of staff members for the residents It's looks pretty in the building but not good service. I had my family member there every time I came to see them. I was not satisfy with the service of care. I try to talk to the Executive Director who had a bad attitude towards me, very rude. He didn't even know my family member. In my personal opinion this company only cares about getting their money on time, going up on rent , and not giving better service to the residents.

Please do not move your love one to this facility if they have dementia, alzheimer's disease or medical problems. My experience was with the 3rd floor of this facility which is Memory Care. The marketing staff gave my family a false sense of security about the care that my parents would receive. Within 2 days I realized the care wasn't good. The residents on the 3rd floor seemed to be basically on their own, especially in the evening. I realized that there was a shortage of staff and the staff confirmed that it was normal for them to work short staffed. At one point the ratio was 2 staff for 20 residents. Most of the few staff members on the 3rd floor did not have training in the area of memory care. We visited my parents everyday and sometimes twice a day to ensure proper care from the family if not from the facility. My mother went into this facility with small sores on the side of her feet from being a diabetic. Within a month's time my mom's feet were infected with huge ulcers. When my mom was admitted to Ahuja Hospital for another medical problem, one nurse commented that the condition of my mother's feet was caused by pure neglect. The heels of my mother's feet looked as if a chunk of skin was missing and the sores had turned black. The nurses at Woodlands dressed her feet several times a week but did not report the steady deterioration of the condition of her feet. Her feet were always wrapped when our family visited. We thought the nurses were caring for her feet properly. Within a month of moving to the Woodlands my mother went from walking to not being able to walk. I could write a whole lot more but I will sum this up. This is definitely not a facility that will deliver what it promises. This facility is pretty and it is clean but the quality of care is very poor. I would not recommend the memory care floor of Woodlands of Shaker. We removed my parents from this facility within 2 months.