The Woodlands of Shaker Heights Cleveland, OH

Offers Assisted Living and Memory Care

14 Reviews

16333 Chagrin Boulevard

Cleveland

44120

The Woodlands of Shaker Heights

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3.1 14

ReviewerFC100322A 2022-10-06 They showed us both assisted living and memory care at The Woodlands of Shaker Heights. It was pretty good. I liked what I saw. I liked the interaction that I saw among the nurses and the residents as well as during dinnertime. I liked how the cook engage with the individuals as well. They made it fun. I heard somebody telling a joke to one of the residents, and I thought that was cute. The staff during the tour was nice and helpful. She wasn't supposed to be the person that did the tour, but she took time out of her busy schedule to help us out. I liked the size of the rooms. They were pretty decent sizes. They do well with their upkeep. They showed us a lot of areas where they do extracurricular activities and things like that. We went during dinnertime, so I didn't get to see anybody engage in anything. I did not try their food, but it smelled really good. The dining area was nice, clean, and spacious. I liked their outdoor areas as well. It's nice and homey. I visited this facility

5 4 1

Latricha 2020-11-23 I went to The Woodlands of Shaker Heights. I highly considered having my mom there. It felt friendly, it was very clean. They made me feel very welcomed. They had an activities room, a little social where one could have an ice cream or a little bistro setting, and it was to me a place that made the seniors feel welcomed, and they had a variety of things to do there. I did see the menu, they had it posted for the week. At the time I was there, they were not serving food, but they appeared to have a nice variety in their menu. It was accommodating for my mother, at least for her choice of things that she liked to eat. It was comfortable, and enough space for my mom to move around. I visited this facility

5 4 1

Naomi 2019-11-18 I went to The Woodlands of Shaker Heights. It was nice, but the rooms were extremely small. It seemed clean, it's 2 or 3 floors, I met the manager in the office, and she took me around and showed me the different rooms. It seemed okay, they have activities there, but I didn't see any, and just went through the facilities. The dining area looked nice, and it seemed clean and airy. The manager was very polite, very patient, and seemed to know her job. I visited this facility

5 3 1

Theresa 2019-02-25 The Woodlands of Shaker Heights was very nice and the people are very caring and told us all the information we needed to know. The apartments were very nice. The dining area and sitting room were wonderful. The staff was very nice and helpful, from the girl at the front desk, to the lady who showed us around the facility, to the aides we saw while we were there. I visited this facility

5 5 1

Francesca 2018-08-01 The Woodlands of Shaker Heights was in a busier area. I didn't get the friendliness from the people there. Everything was nice and looked clean. It was just more of a sterile environment. It was not really homey. The people there looked a little stiff and weren't friendly. They didn't really welcome me like the rest of the places that I visited. I visited this facility

5 5 1

Gale 2018-02-15 The Woodlands of Shaker Heights was nice. The place was cozy and very homey. The rooms were very nice. The space was good. The staff members were helpful. I visited this facility

5 4 1

caring-6205 2017-06-06 My mother has only been at The Woodlands of Shaker Heights for a month. It was close to home, and they have memory care. So far so good; it has been fine. They do have all amenities like a salon and activities to do. My mom's room has a television, and they provide cable and a phone. The menu is pretty standard, and the food is good. I am a friend or relative of a current/past resident

5 4 1

w 2017-03-31 This is a very terrible facility.for your loved ones The food is very terrible for the residents. Short of staff members for the residents It's looks pretty in the building but not good service. I had my family member there every time I came to see them. I was not satisfy with the service of care. I try to talk to the Executive Director who had a bad attitude towards me, very rude. He didn't even know my family member. In my personal opinion this company only cares about getting their money on time, going up on rent , and not giving better service to the residents. I am a friend or relative of a current/past resident

5 1 1

RoRozell7 2017-01-30 Please do not move your love one to this facility if they have dementia, alzheimer's disease or medical problems. My experience was with the 3rd floor of this facility which is Memory Care. The marketing staff gave my family a false sense of security about the care that my parents would receive. Within 2 days I realized the care wasn't good. The residents on the 3rd floor seemed to be basically on their own, especially in the evening. I realized that there was a shortage of staff and the staff confirmed that it was normal for them to work short staffed. At one point the ratio was 2 staff for 20 residents. Most of the few staff members on the 3rd floor did not have training in the area of memory care. We visited my parents everyday and sometimes twice a day to ensure proper care from the family if not from the facility. My mother went into this facility with small sores on the side of her feet from being a diabetic. Within a month's time my mom's feet were infected with huge ulcers. When my mom was admitted to Ahuja Hospital for another medical problem, one nurse commented that the condition of my mother's feet was caused by pure neglect. The heels of my mother's feet looked as if a chunk of skin was missing and the sores had turned black. The nurses at Woodlands dressed her feet several times a week but did not report the steady deterioration of the condition of her feet. Her feet were always wrapped when our family visited. We thought the nurses were caring for her feet properly. Within a month of moving to the Woodlands my mother went from walking to not being able to walk. I could write a whole lot more but I will sum this up. This is definitely not a facility that will deliver what it promises. This facility is pretty and it is clean but the quality of care is very poor. I would not recommend the memory care floor of Woodlands of Shaker. We removed my parents from this facility within 2 months. I am a friend or relative of a current/past resident

5 1 1

Monica786002 2016-07-11 We went to visit Shaker Heights and thought my parents were interested.Next thing I know, I received a bill because she said that they were moving in and they were billing me. I think that was weird and pushy. It’s very small. They wanted to put two people in a small, 4'x4' room. I wouldn’t recommend it. I visited this facility

5 1 1

concerna 2015-07-04 The most awful place you can place a love one especially those with memory problems. My aunt was always sitting in her room not visible from the common area. The caregivers were there to take care and entertain her.Very boring place a stack of old puzzles, picture books and nail polish. No one on one with those that needed it the most on the third floor. i would always ask where is the quality of life. The majority of the staff seem to report to work to entertain each other. Each time I visit my aunt I had to freshen her up. Her face never looked like it was washed and she smelled of urine. How sad that the state allow abuse in institutions like this one. There in the business for money while love ones suffer. I am a friend or relative of resident

5 1 1

Irene8 2013-07-24 I though Woodlands was a good fit for my sister the way they had it advertised and the way the person doing the interview presented it but it really wasn't. The rooms were small, they had no activities for the residents and they don't have any knowledge of memory care, Alzheimer's and dementia. The food is horrible because it has a lot of sodium and my sister had a high blood pressure. They could improve on the having more activities and be aware on Alzheimer's and dementia care. I am a friend or relative of a resident

5 1 1

Angela 2021-11-20 I was very impressed with the facility and the staff at The Woodlands of Shaker Heights. They were very, very helpful, polite, and just forthcoming with information. The tour of their memory care was nice. I just was so impressed with the feel and the look of the facility, the cleanliness, and just everything about it seemed so warm and welcoming. I talked with the assistant director of nursing who was so knowledgeable and helped reassure me that nursing homes have changed over the years and for the better. The rooms were very pleasant and just well-organized. They have such a really pretty environment there and the view from the rooms are spectacular. I think it would be very peaceful for someone to just be there and surrounded by that. The grounds and everything about it were impressive. I did not get the opportunity to try their food. They told me how long the chef had worked there and to me, that meant that they were very satisfied with the work environment. For the overall staff to be there for 22 years, I commend them. That speaks a lot about the organization and its management team. They're in a very difficult situation so my hat's off to them for doing what they are doing and smiling all the time. Everyone I saw was very cheerful, including the residents. The dining room was most impressive and so was the entire building. I told them that it reminded me of the movie Gone with the Wind. You walk in a grand staircase that goes in two directions and is impressive. It's very clean and I was impressed with their COVID status. It was remarkable to have 98% of the staff vaccinated and 90% of the residents, that was very reassuring for me. It had an inviting atmosphere and was very open, and I think that that's a good thing. The security that they have in place on their memory care unit is great. It's a lockdown unit and it just made you feel better knowing that the possibility of the residents leaving is minimal because it's very secure. I visited this facility

5 5 1

Tonjia 2021-09-16 I toured The Woodlands of Shaker Heights. It was a very positive experience. It was a very comfortable community atmosphere. Everybody was friendly and people spoke. It was very well maintained, and the staff was friendly, as well. I saw a single room and it was spacious enough for one person. I liked that it was a private bathroom with a stand-up shower. A nice thing was there was a mini-refrigerator for personal items that my mom would want in her apartment. It was nice. While I was there, breakfast was being served and so it looked like home-cooked food. I liked that there weren't so many people, and it wasn't crowded. It was a smaller community and I liked that. My sister was with me, and she noticed that compared to another place that we have visited, it has fewer residents. I visited this facility

5 5 1

16333 Chagrin Boulevard, Cleveland, OH 44120

Call (800) 385-2527

The Woodlands of Shaker Heights (800) 385-2527

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Reviews of The Woodlands of Shaker Heights

14 Reviews Write a review

Food

(1 Review)

Staff

(8 Reviews)

Facility

(7 Reviews)

Activities

(Not Rated)

Value

(Not Rated)

Assisted Living Reviews for The Woodlands of Shaker Heights

October 06, 2022

By ReviewerFC100322A

I visited this facility

They showed us both assisted living and memory care at The Woodlands of Shaker Heights. It was pretty good. I liked what I saw. I liked the interaction that I saw among the nurses and the residents as well as during dinnertime. I liked how the cook engage with the individuals as well. They made it fun. I heard somebody telling a joke to one of the residents, and I thought that was cute. The staff during the tour was nice and helpful. She wasn't supposed to be the person that did the tour, but she took time out of her busy schedule to help us out. I liked the size of the rooms. They were pretty decent sizes. They do well with their upkeep. They showed us a lot of areas where they do extracurricular activities and things like that. We went during dinnertime, so I didn't get to see anybody engage in anything. I did not try their food, but it smelled really good. The dining area was nice, clean, and spacious. I liked their outdoor areas as well. It's nice and homey.

Provider Response

We are so happy to read such a great review about The Woodlands of Shaker Heights! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2020

By Latricha

I visited this facility

I went to The Woodlands of Shaker Heights. I highly considered having my mom there. It felt friendly, it was very clean. They made me feel very welcomed. They had an activities room, a little social where one could have an ice cream or a little bistro setting, and it was to me a place that made the seniors feel welcomed, and they had a variety of things to do there. I did see the menu, they had it posted for the week. At the time I was there, they were not serving food, but they appeared to have a nice variety in their menu. It was accommodating for my mother, at least for her choice of things that she liked to eat. It was comfortable, and enough space for my mom to move around.

November 18, 2019

By Naomi

I visited this facility

I went to The Woodlands of Shaker Heights. It was nice, but the rooms were extremely small. It seemed clean, it's 2 or 3 floors, I met the manager in the office, and she took me around and showed me the different rooms. It seemed okay, they have activities there, but I didn't see any, and just went through the facilities. The dining area looked nice, and it seemed clean and airy. The manager was very polite, very patient, and seemed to know her job.

February 25, 2019

By Theresa

I visited this facility

The Woodlands of Shaker Heights was very nice and the people are very caring and told us all the information we needed to know. The apartments were very nice. The dining area and sitting room were wonderful. The staff was very nice and helpful, from the girl at the front desk, to the lady who showed us around the facility, to the aides we saw while we were there.

August 01, 2018

By Francesca

I visited this facility

The Woodlands of Shaker Heights was in a busier area. I didn't get the friendliness from the people there. Everything was nice and looked clean. It was just more of a sterile environment. It was not really homey. The people there looked a little stiff and weren't friendly. They didn't really welcome me like the rest of the places that I visited.

February 15, 2018

By Gale

I visited this facility

The Woodlands of Shaker Heights was nice. The place was cozy and very homey. The rooms were very nice. The space was good. The staff members were helpful.

June 06, 2017

By caring-6205

I am a friend or relative of a current/past resident

My mother has only been at The Woodlands of Shaker Heights for a month. It was close to home, and they have memory care. So far so good; it has been fine. They do have all amenities like a salon and activities to do. My mom's room has a television, and they provide cable and a phone. The menu is pretty standard, and the food is good.

March 31, 2017

By w

I am a friend or relative of a current/past resident

This is a very terrible facility.for your loved ones The food is very terrible for the residents. Short of staff members for the residents It's looks pretty in the building but not good service. I had my family member there every time I came to see them. I was not satisfy with the service of care. I try to talk to the Executive Director who had a bad attitude towards me, very rude. He didn't even know my family member. In my personal opinion this company only cares about getting their money on time, going up on rent , and not giving better service to the residents.

January 30, 2017

By RoRozell7

I am a friend or relative of a current/past resident

Please do not move your love one to this facility if they have dementia, alzheimer's disease or medical problems. My experience was with the 3rd floor of this facility which is Memory Care. The marketing staff gave my family a false sense of security about the care that my parents would receive. Within 2 days I realized the care wasn't good. The residents on the 3rd floor seemed to be basically on their own, especially in the evening. I realized that there was a shortage of staff and the staff confirmed that it was normal for them to work short staffed. At one point the ratio was 2 staff for 20 residents. Most of the few staff members on the 3rd floor did not have training in the area of memory care. We visited my parents everyday and sometimes twice a day to ensure proper care from the family if not from the facility. My mother went into this facility with small sores on the side of her feet from being a diabetic. Within a month's time my mom's feet were infected with huge ulcers. When my mom was admitted to Ahuja Hospital for another medical problem, one nurse commented that the condition of my mother's feet was caused by pure neglect. The heels of my mother's feet looked as if a chunk of skin was missing and the sores had turned black. The nurses at Woodlands dressed her feet several times a week but did not report the steady deterioration of the condition of her feet. Her feet were always wrapped when our family visited. We thought the nurses were caring for her feet properly. Within a month of moving to the Woodlands my mother went from walking to not being able to walk. I could write a whole lot more but I will sum this up. This is definitely not a facility that will deliver what it promises. This facility is pretty and it is clean but the quality of care is very poor. I would not recommend the memory care floor of Woodlands of Shaker. We removed my parents from this facility within 2 months.

July 11, 2016

By Monica786002

I visited this facility

We went to visit Shaker Heights and thought my parents were interested.Next thing I know, I received a bill because she said that they were moving in and they were billing me. I think that was weird and pushy. It’s very small. They wanted to put two people in a small, 4'x4' room. I wouldn’t recommend it.

July 04, 2015

By concerna

I am a friend or relative of resident

The most awful place you can place a love one especially those with memory problems. My aunt was always sitting in her room not visible from the common area. The caregivers were there to take care and entertain her.Very boring place a stack of old puzzles, picture books and nail polish. No one on one with those that needed it the most on the third floor. i would always ask where is the quality of life. The majority of the staff seem to report to work to entertain each other. Each time I visit my aunt I had to freshen her up. Her face never looked like it was washed and she smelled of urine. How sad that the state allow abuse in institutions like this one. There in the business for money while love ones suffer.

July 24, 2013

By Irene8

I am a friend or relative of a resident

I though Woodlands was a good fit for my sister the way they had it advertised and the way the person doing the interview presented it but it really wasn't. The rooms were small, they had no activities for the residents and they don't have any knowledge of memory care, Alzheimer's and dementia. The food is horrible because it has a lot of sodium and my sister had a high blood pressure. They could improve on the having more activities and be aware on Alzheimer's and dementia care.

See all Assisted Living reviews (12)

Memory Care Reviews for The Woodlands of Shaker Heights

November 20, 2021

By Angela

I visited this facility

I was very impressed with the facility and the staff at The Woodlands of Shaker Heights. They were very, very helpful, polite, and just forthcoming with information. The tour of their memory care was nice. I just was so impressed with the feel and the look of the facility, the cleanliness, and just everything about it seemed so warm and welcoming. I talked with the assistant director of nursing who was so knowledgeable and helped reassure me that nursing homes have changed over the years and for the better. The rooms were very pleasant and just well-organized. They have such a really pretty environment there and the view from the rooms are spectacular. I think it would be very peaceful for someone to just be there and surrounded by that. The grounds and everything about it were impressive. I did not get the opportunity to try their food. They told me how long the chef had worked there and to me, that meant that they were very satisfied with the work environment. For the overall staff to be there for 22 years, I commend them. That speaks a lot about the organization and its management team. They're in a very difficult situation so my hat's off to them for doing what they are doing and smiling all the time. Everyone I saw was very cheerful, including the residents. The dining room was most impressive and so was the entire building. I told them that it reminded me of the movie Gone with the Wind. You walk in a grand staircase that goes in two directions and is impressive. It's very clean and I was impressed with their COVID status. It was remarkable to have 98% of the staff vaccinated and 90% of the residents, that was very reassuring for me. It had an inviting atmosphere and was very open, and I think that that's a good thing. The security that they have in place on their memory care unit is great. It's a lockdown unit and it just made you feel better knowing that the possibility of the residents leaving is minimal because it's very secure.

September 16, 2021

By Tonjia

I visited this facility

I toured The Woodlands of Shaker Heights. It was a very positive experience. It was a very comfortable community atmosphere. Everybody was friendly and people spoke. It was very well maintained, and the staff was friendly, as well. I saw a single room and it was spacious enough for one person. I liked that it was a private bathroom with a stand-up shower. A nice thing was there was a mini-refrigerator for personal items that my mom would want in her apartment. It was nice. While I was there, breakfast was being served and so it looked like home-cooked food. I liked that there weren't so many people, and it wasn't crowded. It was a smaller community and I liked that. My sister was with me, and she noticed that compared to another place that we have visited, it has fewer residents.

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Costs for The Woodlands of Shaker Heights

Cost of Assisted Living

Starting Price

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Cost of Memory Care

Starting Price

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Services and Amenities of The Woodlands of Shaker Heights

Costs

Rent Plus Care Fees
Fee Structure Extra: Memory Care Is All Inclusive Rent
Assisted Living Starting At: $2860/month
Memory Care Starting At: $4250/month

Room and housing options

1-bedroom apartments
Companion Suites: No
Studio Apartments
Housing Extra: None

Dining options

Dining Room Shared Meals
Dining Extra: None

Features

Beauty Barber Shop
Resident Transportation
Party Space
Tv Room
Garden And Patio
Resident Parking
Security Gate
Spa
Features Extra: None

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Technology Extra: None

Health services

Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Games
Stories
Religious Services
Arts And Crafts
Activities Extra: Morning Exercise

Financial guidance

Va Benefits Consultation
Financial Guidance Extra: None

Guest services

Guest Parking
Guests At Mealtime

Diet

Low Salt
Diet Extra: None

Languages

English

General

Resident Capacity: 85
Minimum Age: 62
Pets: No

Nurses

Nurses Extra: None

Range of services

Personal Care Assistants
Physical Therapy
Occupational Therapy
Range Of Services Extra: None

Types of care

Walking Wheelchair Assistance

Payment options

Check
Payment Options Extra: None

Licenses

State Licenses: 2055R

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About The Woodlands of Shaker Heights

Savor the lifestyle at The Woodlands of Shaker Heights, an Assisted Living and Memory Care community in Shaker Heights, Ohio, that offers a bed-and-breakfast-style environment. Our residents are warmhearted, interesting people who enjoy the freedom of Assisted Living - freedom from the worries and dangers of solitary living and cooking and cleaning - with the knowledge of knowing someone is always at hand if help is needed. Our community offers one-bedroom floor plans that make our residents feel comfortable with wall-to-wall carpet and individual climate controls. Because safety is of the utmost concern, we offer peace of mind with call buttons in every apartment and assist rails in all bathrooms. Friendly and knowledgeable staff members are on call 24 hours a day to provide care plans tailored for every resident with support services such as medication reminders and special nutritional counseling available depending on the level of care required. Whether residents dress up for our formal meals or to go out on the town with our courtesy transportation, they are sure to have fun when they experience our full calendar of activities and social programs.

The Woodlands of Shaker Heights Cleveland, OH

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About The Woodlands of Shaker Heights

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