$2,600
Twin Towers
5343 Hamilton Ave, Cincinnati, OH 45224
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Reviews of Twin Towers in Cincinnati, Ohio
3.25
(16 reviews)
Facility
2.7
Staff
2.4
Food
1.5
Activities
1.5
Value
1.0
Mary
1
|
December 16, 2023
Promise the Moon when my husband and I arrived our Dishwasher did not work, our A/C was broken, internet for TV not hooked up. We were very disappointed
daughter to resident
1
|
August 26, 2021
Care is very very poor overall. My mother needed a breathing treatment she called the nurse but no one responded so after 20 minutes she had to finally call the front desk to get some help!! In addition the rooms are not kept clean! They do her laundry and it looks like it laid in the dryer for hours most of her clothes are so wrinkled I need to often iron them for her to look nice! The food is also a disappointment she seldom gets fresh fruit when she orders each time it’s an option. One good thing she gets fabulous care from the therapy department they go over and beyond to help my Mom!! This had been extremely disappointing as Mom loved when she lived in independent living but each change we have made to assisted living, rehab and now long term care has cause us to question if this was such a good choice. If I could change things I would of kept her in independent living and hired full time care by an agency!
Amy
5
|
March 5, 2021
I believe we have found a spot for my father at Twin Towers. I visited the outside of it. I did not really go inside because they don't allow it, but the staff has done everything possible to help me. I have no problems with her. She bent over backwards because of all the Covid stuff. I have no qualms at this point. The thing that scares me more is if you can only see things virtual and you won't know what you're walking into. The people at Twin Towers have done a very good job in answering my questions. As far as I know, they have a huge parking lot and they have the independent living where they have houses behind the big building. The building I only walked into is a very, very old building, and it looked like a castle that you would walk into like in Cinderella. As an architecture, it was absolutely beautiful. They added on, so there were also newer parts next to it. I know they have a beauty salon, a full size gym, a swimming pool, a gift shop, and a barbershop/hair salon.
Julie Stone
1
|
November 27, 2020
I got the following text from my father after he had been transferred from the hospital after battling COVID for 10 days where he almost went on a ventilator. He recovered well enough to be transferred to a skilled nursing facility for PT to get his strength up to return home. Calls I made to the facility were answered by voicemail (Welcome Desk and the unit where he was to be cared for). No calls were returned for over three hours. This is the text after he had been there for an hour and a half: ***“Landed safely in room at Twin Towers in College Hill. I need your help. I got put in a bed about 4:30 pm. Have not met ANYONE here - no nurse, no nothing. What I think was a nurse was a uniformed woman in my room when ambulance folks moved me from gurney to the bed. They had asked her or someone which of two beds in this apparently semiprivate room to put me in. I asked her if she was "my boss" but she simply said "no." I have a bed adjustment, but no "call nurse" or "help" button. A TV is on, but I have no TV remote. No urinal to pee in. Was peeing about 6-8 ounces every 3 hours or so at hospital. I am on oxygen as I was at the hospital and in the ambulance. Was 3 liters per minute. No oximeter on finger since I left hospital that gave my oxygen level on a monitor. 92% or above in hospital for days. Welcome to the deep black hole. “ ****
Sue
5
|
October 2, 2020
Our tour with Twin Towers has been great. We like it very much. The staff has been incredibly helpful and very nice. Everything that we saw, we like, the apartments, the garden homes. I have nothing negative to say. Everything was clean and nice. We were offered meals but we declined that. We didn't have a meal there. Their dining area was still closed because of the COVID precautions. We were not able to tour the whole facility, just the individual apartments, like the model apartment and the model home. It's beautiful. I have nothing bad to say. Everything is very positive, very nice, and very clean.
pej
1
|
May 30, 2018
Several members of my family have lived at Twin Towers. If the resident is part of independent living, there are few issues. I agree with the reviews that the facilities are adequate, reasonably maintained and some activities are available to residents. Most of my family members were able to live independently until their death. We were a family that was very involved and often on site. We noticed a drastic difference once a resident moved from independent living to continuing care. For over a week after a fall, hospitalization and surgery, no one from the facility contacted us or our family member regarding the accident, his status, or follow-up care, even though our family member had lived there many years and they knew him quite well. So, we finally called a meeting to get an explanation about why he wasn't monitored in assisted living, as agreed upon, since he was a fall risk and to determine the next steps for his care. While recovering at the on site rehab unit, it required daily intervention by us to advocate for our family member. Physical therapy services were excellent but there was little to no communication between the physical therapy staff and rehab employees, so our family member did not have opportunities to practice the skills. I would not recommend Twin Towers to anyone. On the surface, things look fine, and the marketing of the facility assures that. But once behind the scenes, beware. The care deteriorates significantly.
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Services and Amenities of Twin Towers in Cincinnati, Ohio
General
- Resident Capacity: 277
Medicare
Health
4.0
Overall
5.0
Quality
5.0
Staff
4.0
About Twin Towers in Cincinnati, Ohio
Refund Plan: Entrance Fee amortizes over 100 mos. Balance refunded when residence vacated. Assisted Living and Nursing on Fee-For-Service basis.
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