Interactions with head administration was not professional. Poor and unexceptionable response or followup on concerns for resident's care and safety. Some staff were qualified and performed duties but most acted like they could care less about their jobs or about the residents. Very few activities and seemed to be understaffed.
910 29th Avenue North East, Hickory, NC 28601
Call
(800) 385-2527
Reviews of Brookdale Falling Creek
Assisted Living Reviews for Brookdale Falling Creek
January 20, 2019
I am a friend or relative of a current/past resident
March 08, 2016
I visited this facility
I wouldn't mind living at Brookdale Falling Creek. The residents looked very comfortable. The rooms looked very pleasant. The staff member who assisted me during my visit was very thorough in answering all of my questions.
December 29, 2015
I visited this facility
What I love about Brookdale Falling Creek is that they have a door through which the patients cannot get out and wander off. The staff is very friendly, and the place is very clean. The food seems to be pretty good. I'm not really sure of their activities, but I know they have bingo and they take out the patients to shopping.
August 15, 2015
I am a friend or relative of a resident
My mother is in Brookdale Falling Creek. She likes it. Everybody treats her well. Everyone is very professional. My mom's room is very pleasing. I am happy with the place. The environment is very nice, and they keep her active. It is a good place.
May 28, 2015
I am a friend or relative of a resident
I have placed mom at Brookdale Falling Creek. I chose it because it is not far from my house, and she really liked the room when she moved in. They do have a lot of activities. They do have breakfast, lunch, and dinner. My mother has had some health issues while she has been in there, and they really want to charge extra for every little thing they do; I am not happy about that. What is good about this place is that they have physical and occupational therapists come in to help her.
Provider Response
We appreciate you sharing your feedback with us. Please be assured that we are passionately committed to serving our residents and our goal is to provide an individualized plan of care to fit our residents' needs.
May 03, 2015
I visited this facility
Sterling House of Hickory (Brookdale Falling Creek) was a very nice place. They offered a lot. They had an exercise room, a very nice dining room, two or three living rooms, and balconies. It was a very nice place, but it was just a little more active than what my mother is.
May 29, 2014
I visited this facility
Sterling House of Hickory was a nice place, but it wasn’t right for my mother because it was too quiet and there was not enough activity going on. It’s very clean. The staff that I met was nice; I just didn’t get to talk to many. I was pleased, but it was just like walking into a funeral home. There was just not enough activity, but some people like that. Sterling House is only five minutes away from hospitals or clinics. There’s a grocery right near there. You're only five minutes away from anything you really need.
October 25, 2013
I visited this facility
Sterling house was very good. It was clean and well kept. The staff was very nice. The rooms were good and they were clean. I had seen the menu but I had not eaten there.
December 21, 2012
I am a friend or relative of a resident
The staff was very kind and helpful. The living facilities were very clean, well maintained and orderly. The staff assisted my uncle greatly although he was very cocky and rude towards them. The location was very safe and my family had faith that it would be the best place for him. During the time he was there he was well-supervised in receiving his medicine, having proper meals, and receiving proper nutrients and care. One problem the family did have with the facilities is that upon arrival they removed my grandmother's medic alert necklace from my uncle, at the time it was the only thing of her's that he had been permitted to hang on to up until that moment. Unfortunately, several days after he arrived he passed away in his sleep. The staff was very quick to inform my family and they were very helpful in assisting with funeral preparations and providing comfort for the family.
July 11, 2012
I visited this facility
The staff was very friendly and helpful. the conditions of the living areas was very clean and nice. The other residents took my grandmother under there wing even just for the visit that day. The staff gave me all the information I needed if i decided to place my grandmother there. They explained emergency procedures and who all is contacted. informed me of all certifications that the employees had there. They said they can assist my grandmother on many levels. One of the reasons I had decided to do this was my grandmother was getting forgetful she would leave the stove on or forget to take her medication. At the Sterling house of Hickory they in formed they could supervise her in taking her medication and i wouldn't have to worry about her cooking cause they had cafeteria like area. They went over everything very thoroughly this is why I chose this place for my grandmother but she passed away in her sleep that night at my home.
Services and Amenities of Brookdale Falling Creek
Room and housing options
- 1-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
- Resident Parking
- Security Gate
- Spa
Cleaning services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
Health services
- Medication Management
- Nurse On Staff: Available During Business Hours; Some Availability Outside Of Business Hours
Activities
- Offsite Activities
- Religious Services
- Fitness Room
Guest services
- Guests At Mealtime
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Minimum Age: 55
- Pets: Yes
About Brookdale Falling Creek
Brookdale Falling Creek provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
Map of Brookdale Falling Creek
Senior Living Communities near Catawba County, NC
Other Senior Care in Hickory, NC
Helpful Articles
- 11 Signs It Might Be Time for Assisted Living
- Nursing Home, Assisted Living, or Independent Living?
- Assisted Living or In-Home Care?
- Assisted Living Checklist: What to Look for, What to Ask
- Cost of Assisted Living
- How to Pay for Assisted Living
- How Levels of Care Affect Assisted Living Cost
- Tips on Moving to Assisted Living
