Brookdale Falling Creek

Brookdale Falling Creek is a nice and clean place. They have good people, but our problem was that they couldn't really provide what my mom needed. She can't get to the bathroom by herself at this point, she can't get a glass of water or anything, so she really is not assisted living material and needs 24/7 care. Not only do we have her at this community, we had to pay for hospice care and also 24/7 caregiver on top of that, so the cost was prohibitive. Brookdale Falling Creek was charging $4100 for her unit, and $2000 for care that they didn't always provide. My mom couldn't even ring the bell, so the caregiver will ring the bell, and sometimes she would have to ring it 3 times because nobody will come. So the caregiver will say that she'll just go ahead and take my mom to the bathroom, then someone from Brookdale will show up and say the caregiver can't do that because she's not allowed to touch my mother. It's a nice community, they have good people, but they're understaffed so they're not capable of taking care of all the people. When you try to get in, you have to ring the buzzer and sometimes it can be 5-10 minutes before someone comes to let you in. The same thing when you try to get out at night you can't find anybody, there's nobody there so you're waiting for 10 minutes to get out. So the staff is competent and friendly, the place is nice and immaculate, the food is good, but they're understaffed.

Interactions with head administration was not professional. Poor and unexceptionable response or followup on concerns for resident's care and safety. Some staff were qualified and performed duties but most acted like they could care less about their jobs or about the residents. Very few activities and seemed to be understaffed.

I wouldn't mind living at Brookdale Falling Creek. The residents looked very comfortable. The rooms looked very pleasant. The staff member who assisted me during my visit was very thorough in answering all of my questions.

What I love about Brookdale Falling Creek is that they have a door through which the patients cannot get out and wander off. The staff is very friendly, and the place is very clean. The food seems to be pretty good. I'm not really sure of their activities, but I know they have bingo and they take out the patients to shopping.

My mother is in Brookdale Falling Creek. She likes it. Everybody treats her well. Everyone is very professional. My mom's room is very pleasing. I am happy with the place. The environment is very nice, and they keep her active. It is a good place.

I have placed mom at Brookdale Falling Creek. I chose it because it is not far from my house, and she really liked the room when she moved in. They do have a lot of activities. They do have breakfast, lunch, and dinner. My mother has had some health issues while she has been in there, and they really want to charge extra for every little thing they do; I am not happy about that. What is good about this place is that they have physical and occupational therapists come in to help her.

Sterling House of Hickory (Brookdale Falling Creek) was a very nice place. They offered a lot. They had an exercise room, a very nice dining room, two or three living rooms, and balconies. It was a very nice place, but it was just a little more active than what my mother is.

Sterling House of Hickory was a nice place, but it wasn’t right for my mother because it was too quiet and there was not enough activity going on. It’s very clean. The staff that I met was nice; I just didn’t get to talk to many. I was pleased, but it was just like walking into a funeral home. There was just not enough activity, but some people like that. Sterling House is only five minutes away from hospitals or clinics. There’s a grocery right near there. You're only five minutes away from anything you really need.