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Brookdale Falling Creek

910 29th Avenue North East, Hickory, NC 28601

(800) 558-0653

Verified Partner

4.11

(17 reviews)

Offers Assisted Living
Top rated on Caring.com

2016

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Reviews of Brookdale Falling Creek in Hickory, North Carolina

4.11

(17 reviews)

  • Facility

    4.0

  • Staff

    4.3

  • Food

    3.7

  • Activities

    3.0

  • Value

    2.0

Top rated on Caring.com

2016

Edward

5

October 4, 2023

I visited this facility

We've already put a deposit on my mother's room at Brookdale Falling Creek. We chose it because we thought the facility was the nicest of all that we visited. The best thing was her room. The facility was very nice, but the rooms at Brookdale stood out above the other places we visited. The staff was very friendly and informative. They had a salon. They had a little piece of equipment to do walking. They could see movies in a theater. They had rooms where they could be with family to have a meal and a place to play cards and do puzzles and that sort of thing.

Judy

5

March 12, 2023

I am a friend or relative of a current/past resident

My mother-in-law is living at Brookdale Falling Creek. It worked out well. I do not have one negative thing to say. Everybody who works there is very friendly and helpful. They're always smiling, and they're so nice. This was from the very first visit up until the last visit. They're always ready to answer questions, and they're honest about how my mother-in-law is doing. The food is great. My mother-in-law is loving it. We've eaten a sandwich there a couple of times, and they're good. We have zero complaints with them. The dining area is very nice, beautiful, and really pretty. My mother-in-law's room is painted just before she moved in. It looks brand new. The room has a big triple window that takes up one whole wall, and so it is well-lit just because of that big window. The layout is perfect. It has a little kitchenette on one end, and then the living room area. She has a love seat and a recliner in there, and there's room for a little table and two bar stools, too. It's just perfect. My mother-in-law is in assisted living, but she requires the least amount of care. They are only managing her medication, otherwise, she takes care of everything else. She is self-sufficient except for needing them to manage her medication. She has played bingo, and she has been to devotions. That's all she has ventured to do so far, but they have all kinds of activities that she could do. When she meets some more people, I think she will do some of the other things. They play dominoes and games. They have an activities director who comes in and does crafts with them. They're going to plant plants outside, and she is looking for that because her thing is working in the yard. They've also told her that she can bring things she wants to put out in her little courtyard and outside her window. Brookdale Falling Creek has an enclosed courtyard that the other place does not have. My mother-in-law has a dog, and her room is right across from that courtyard, so that is also another big factor.

Britt

4

February 19, 2022

I visited this facility

Brookdale Falling Creek assisted living is centrally located in North Carolina, so it makes it easy for all of my mom's brothers and sisters to visit. We are also only about an hour and a half away. It is affordable. It is one of the least inexpensive places in central North Carolina so it's very affordable. It's also a small community. It has less than 40 residents at the facility so it's a little bit more personal.

Reviewer#JM071121a

3

November 12, 2021

I visited this facility

Brookdale Falling Creek was a little homier feeling, a little less clinical feeling. They're in the middle of renovations. So those residents that are moving out, they're remodeling each of the rooms. The common areas were not remodeled yet, but they're talking about it. For the most part, it was well lit and had a lot of natural light. The staff was very good, very knowledgeable, very helpful, and took her time explaining things. We talked about the menu, looked at the menu, and just the setup of the meal-time. Brookdale Falling Creek has a large courtyard. The facility was getting a bit dated.

Provider Response

Thank you for taking the time to share your feedback. We are committed to quality service and care and will review your feedback with our management team.

David

3

August 14, 2021

I visited this facility

Brookdale Falling Creek was a nice community. It was much smaller than the other place we visited. There seemed to be less staff there, the rooms were smaller, and it's more expensive. It would have been a good property for my mother, but comparatively, it didn't measure up for us. They had a smaller courtyard and a front porch. The staff was very good, very complete and very professional.

Provider Response

Thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

Candy

4

March 9, 2021

I visited this facility

Brookdale Falling Creek was very nice. It was probably the second choice for our parents. The overall appearance is very nice. The layout seems to work out very well as far as the flow, like everything would be kind of accommodating. It has pretty surroundings -- there is a little treed area around. The day that we were there, some of the residents were playing bingo and such. They are still having interactions, but it's limited right now. They have started having a few meals a week in their dining room, too, while keeping a six-foot distance from each other.

Leon

4

November 16, 2019

I am a friend or relative of a current/past resident

Brookdale Falling Creek is a nice and clean place. They have good people, but our problem was that they couldn't really provide what my mom needed. She can't get to the bathroom by herself at this point, she can't get a glass of water or anything, so she really is not assisted living material and needs 24/7 care. Not only do we have her at this community, we had to pay for hospice care and also 24/7 caregiver on top of that, so the cost was prohibitive. Brookdale Falling Creek was charging $4100 for her unit, and $2000 for care that they didn't always provide. My mom couldn't even ring the bell, so the caregiver will ring the bell, and sometimes she would have to ring it 3 times because nobody will come. So the caregiver will say that she'll just go ahead and take my mom to the bathroom, then someone from Brookdale will show up and say the caregiver can't do that because she's not allowed to touch my mother. It's a nice community, they have good people, but they're understaffed so they're not capable of taking care of all the people. When you try to get in, you have to ring the buzzer and sometimes it can be 5-10 minutes before someone comes to let you in. The same thing when you try to get out at night you can't find anybody, there's nobody there so you're waiting for 10 minutes to get out. So the staff is competent and friendly, the place is nice and immaculate, the food is good, but they're understaffed.

Ms. Elm

2

January 21, 2019

I am a friend or relative of a current/past resident

Interactions with head administration was not professional. Poor and unexceptionable response or followup on concerns for resident's care and safety. Some staff were qualified and performed duties but most acted like they could care less about their jobs or about the residents. Very few activities and seemed to be understaffed.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

Caring Guest

4

March 9, 2016

I visited this facility

I wouldn't mind living at Brookdale Falling Creek. The residents looked very comfortable. The rooms looked very pleasant. The staff member who assisted me during my visit was very thorough in answering all of my questions.

Judy118338750

5

December 30, 2015

I visited this facility

What I love about Brookdale Falling Creek is that they have a door through which the patients cannot get out and wander off. The staff is very friendly, and the place is very clean. The food seems to be pretty good. I'm not really sure of their activities, but I know they have bingo and they take out the patients to shopping.

Grace26

5

August 15, 2015

I am a friend or relative of a resident

My mother is in Brookdale Falling Creek. She likes it. Everybody treats her well. Everyone is very professional. My mom's room is very pleasing. I am happy with the place. The environment is very nice, and they keep her active. It is a good place.

Caring107742350

3

May 28, 2015

I am a friend or relative of a resident

I have placed mom at Brookdale Falling Creek. I chose it because it is not far from my house, and she really liked the room when she moved in. They do have a lot of activities. They do have breakfast, lunch, and dinner. My mother has had some health issues while she has been in there, and they really want to charge extra for every little thing they do; I am not happy about that. What is good about this place is that they have physical and occupational therapists come in to help her.

Provider Response

We appreciate you sharing your feedback with us. Please be assured that we are passionately committed to serving our residents and our goal is to provide an individualized plan of care to fit our residents' needs.

Carolyn105839150

5

May 3, 2015

I visited this facility

Sterling House of Hickory (Brookdale Falling Creek) was a very nice place. They offered a lot. They had an exercise room, a very nice dining room, two or three living rooms, and balconies. It was a very nice place, but it was just a little more active than what my mother is.

Caring75042150

4

May 29, 2014

I visited this facility

Sterling House of Hickory was a nice place, but it wasn’t right for my mother because it was too quiet and there was not enough activity going on. It’s very clean. The staff that I met was nice; I just didn’t get to talk to many. I was pleased, but it was just like walking into a funeral home. There was just not enough activity, but some people like that. Sterling House is only five minutes away from hospitals or clinics. There’s a grocery right near there. You're only five minutes away from anything you really need.

Jo11

5

October 25, 2013

I visited this facility

Sterling house was very good. It was clean and well kept. The staff was very nice. The rooms were good and they were clean. I had seen the menu but I had not eaten there.

Eternita

4

December 22, 2012

I am a friend or relative of a resident

The staff was very kind and helpful. The living facilities were very clean, well maintained and orderly. The staff assisted my uncle greatly although he was very cocky and rude towards them. The location was very safe and my family had faith that it would be the best place for him. During the time he was there he was well-supervised in receiving his medicine, having proper meals, and receiving proper nutrients and care. One problem the family did have with the facilities is that upon arrival they removed my grandmother's medic alert necklace from my uncle, at the time it was the only thing of her's that he had been permitted to hang on to up until that moment. Unfortunately, several days after he arrived he passed away in his sleep. The staff was very quick to inform my family and they were very helpful in assisting with funeral preparations and providing comfort for the family.

Nyx_moon

5

July 11, 2012

I visited this facility

The staff was very friendly and helpful. the conditions of the living areas was very clean and nice. The other residents took my grandmother under there wing even just for the visit that day. The staff gave me all the information I needed if i decided to place my grandmother there. They explained emergency procedures and who all is contacted. informed me of all certifications that the employees had there. They said they can assist my grandmother on many levels. One of the reasons I had decided to do this was my grandmother was getting forgetful she would leave the stove on or forget to take her medication. At the Sterling house of Hickory they in formed they could supervise her in taking her medication and i wouldn't have to worry about her cooking cause they had cafeteria like area. They went over everything very thoroughly this is why I chose this place for my grandmother but she passed away in her sleep that night at my home.

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Costs for Brookdale Falling Creek in Hickory, North Carolina

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$5,760

Starting Price

Services and Amenities of Brookdale Falling Creek in Hickory, North Carolina

Costs

  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

About Brookdale Falling Creek in Hickory, North Carolina

Brookdale Falling Creek provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Map of Brookdale Falling Creek

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Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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