Brookdale Falling Creek

Brookdale Falling Creek assisted living is centrally located in North Carolina, so it makes it easy for all of my mom's brothers and sisters to visit. We are also only about an hour and a half away. It is affordable. It is one of the least inexpensive places in central North Carolina so it's very affordable. It's also a small community. It has less than 40 residents at the facility so it's a little bit more personal.

Brookdale Falling Creek was a little homier feeling, a little less clinical feeling. They're in the middle of renovations. So those residents that are moving out, they're remodeling each of the rooms. The common areas were not remodeled yet, but they're talking about it. For the most part, it was well lit and had a lot of natural light. The staff was very good, very knowledgeable, very helpful, and took her time explaining things. We talked about the menu, looked at the menu, and just the setup of the meal-time. Brookdale Falling Creek has a large courtyard. The facility was getting a bit dated.

Brookdale Falling Creek was a nice community. It was much smaller than the other place we visited. There seemed to be less staff there, the rooms were smaller, and it's more expensive. It would have been a good property for my mother, but comparatively, it didn't measure up for us. They had a smaller courtyard and a front porch. The staff was very good, very complete and very professional.

Brookdale Falling Creek was very nice. It was probably the second choice for our parents. The overall appearance is very nice. The layout seems to work out very well as far as the flow, like everything would be kind of accommodating. It has pretty surroundings -- there is a little treed area around. The day that we were there, some of the residents were playing bingo and such. They are still having interactions, but it's limited right now. They have started having a few meals a week in their dining room, too, while keeping a six-foot distance from each other.

Brookdale Falling Creek is a nice and clean place. They have good people, but our problem was that they couldn't really provide what my mom needed. She can't get to the bathroom by herself at this point, she can't get a glass of water or anything, so she really is not assisted living material and needs 24/7 care. Not only do we have her at this community, we had to pay for hospice care and also 24/7 caregiver on top of that, so the cost was prohibitive. Brookdale Falling Creek was charging $4100 for her unit, and $2000 for care that they didn't always provide. My mom couldn't even ring the bell, so the caregiver will ring the bell, and sometimes she would have to ring it 3 times because nobody will come. So the caregiver will say that she'll just go ahead and take my mom to the bathroom, then someone from Brookdale will show up and say the caregiver can't do that because she's not allowed to touch my mother. It's a nice community, they have good people, but they're understaffed so they're not capable of taking care of all the people. When you try to get in, you have to ring the buzzer and sometimes it can be 5-10 minutes before someone comes to let you in. The same thing when you try to get out at night you can't find anybody, there's nobody there so you're waiting for 10 minutes to get out. So the staff is competent and friendly, the place is nice and immaculate, the food is good, but they're understaffed.

Interactions with head administration was not professional. Poor and unexceptionable response or followup on concerns for resident's care and safety. Some staff were qualified and performed duties but most acted like they could care less about their jobs or about the residents. Very few activities and seemed to be understaffed.

I wouldn't mind living at Brookdale Falling Creek. The residents looked very comfortable. The rooms looked very pleasant. The staff member who assisted me during my visit was very thorough in answering all of my questions.

What I love about Brookdale Falling Creek is that they have a door through which the patients cannot get out and wander off. The staff is very friendly, and the place is very clean. The food seems to be pretty good. I'm not really sure of their activities, but I know they have bingo and they take out the patients to shopping.