Carolina Reserve of Hendersonville

Jim12

Carolina Reserve of Hendersonville looks very nice. We're very happy with them. The accommodation is typical. My wife has a bed, a chair, and a bathroom. The one negative is she had a roommate for a while that was stealing her blind, but the roommate has been moved out to someplace else because she was doing that. That's the only negative I can see. She's now in a room by herself. The meals look adequate, and she seems to do all right with the meals. They have a day room with a lot of sofas and chairs and a big TV set. They also have a lunchroom where everybody goes for breakfast, lunch, and dinner. They have another social room which I was in for the first time today. They have an outside patio, so when the weather gets warm, they can go out and sit in a rocking chair. It's fenced in, so they can't escape. It's adequate. The staff is good. They're very caring and helpful. I've not had a problem with any of them. I went in and talked to the nurse and some of the orderlies, and they're fine. They only can do so much during the day, and they're busy all the time. They are very busy but keep the place up as well as they can, but it's not perfect.

Provider Response

ReviewerFC111724A

My mother is at Carolina Reserves of Hendersonville in the memory care unit right now, and she seems to be settling in there. Everything has been very helpful. They worked with us to get her there. It's been great. The staff is attentive. She's very comfortable there, and she has plenty of room. Everything looks updated, updated flooring, and updated painting. It's very clean. I went to an ice cream social and I observed the Veteran's Day ceremony and part of a bingo game.

Angela

We liked Carolina Reserve of Hendersonville. It was a nice clean place. The room we looked at had just been vacated, so it hadn't been cleaned and repainted. We didn't particularly like the location of that room, but it was all they had right then. It wouldn't be a room that we would have been interested in because it was at the back of the building and there was no view. The staff who gave the tour was nice. She was very talkative. We didn't eat any food, but the dining area looked nice and clean. They had games, crafts, bingo, and movies for activities.

Provider Response

Kehoe

The rooms are pretty dirty most of the time. There are some really kind staff members, but the head nurses are really unpleasant and unprofessional. The food is absolutely awful. Needless to say, I cannot recommend anyone placing a loved one at this place.

Tara

We have found a place for my mother-in-law, Carolina Reserve of Hendersonville. We're doing paperwork and getting everything ready. The room is not yet ready; it'll be ready at the end of the month. The experience was good. I like it because it's a smaller facility. The staff was very friendly. I thought the room size was nice and appropriate. The dining area is nice. They had a music therapy class going on when I was there.

Jane

We like all of the activities that Carolina Reserve of Hendersonville provides for the residents. Knowing that my mother-in-law cannot always participate fully, at least they have activities where she's not sitting doing nothing. They have lots of things to do, and that's a blessing because when she was at home, she didn't have those types of things. It is wonderful. Their food is absolutely fabulous too. She eats better than she's eaten in the last five years. They have a dining hall, arts and and crafts room, and music every week where you can do singalongs. They had music one evening where they were all dancing, and she absolutely loved that. They also have birthday parties for whomever's birthday is going that week. The staff is just so wonderful, so caring, and patient. We're just overwhelmed with how we feel about them because it's absolutely the most perfect place for her to be. A few times we have been there, it's pretty much been spotless; there's just one area that they could improve on: the laundry. They always don't get the proper clothing and accessories back to the correct person.