Caring.com
Caring.com

(800) 558-0653

Emerald Ridge Rehabilitation and Care Center

25 Reynolds Mountain Blvd., Asheville, NC 28804

(800) 558-0653 (Caring Family Advisor™)

2.95

(24 reviews)

Offers Nursing Homes

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Get cost information
Find out availability
Ask about payment options

Reviews of Emerald Ridge Rehabilitation and Care Center in Asheville, North Carolina

2.95

(24 reviews)

  • Facility

    2.4

  • Staff

    3.6

  • Food

    3.0

  • Activities

    2.2

  • Value

    3.0

Mrs Samantha

4

August 12, 2023

I am a friend or relative of a current/past resident

My mother and I absolutely love cna erica. She is so kind and gentle. Such a sweet young lady. Need more like her. Shes a keeper in my book

needingrehab

5

March 29, 2023

I am a friend or relative of a current/past resident

My Mother was a Resident at Emerald Ridge My Mother had been discharged from hospital to her home and was declining rapidly. I spoke with Admissions Director Ginger J. on the phone who was very helpful to me to understand my options. She met with me and explained my insurance and Medicare benefits . She set up transport for my Mother to admit to Emerald Ridge . She was greeted by Ginger and the Unit Manager Jessica both of theses ladies made the transition so much easier for my Mother and our family. The staff at Emerald Ridge treated us like family they work very hard from Nursing, the therapy team was very knowledgeable . There were Therapy dogs for my Mom to love on. Unfortunately my Mom passed away the staff made her transition from earth to Heaven very comfortable and precious for us. I cant say enough about the team at Emerald Ridge I will forever be grateful to Mark the Rehab nurse and Ginger for all that you did for me.

Kathy Janice

4

March 14, 2021

I am a friend or relative of a current/past resident

My sister was placed here after her hospital stay and everyone has been very nice and professional. Has shown that they really care for there residents. Very friendly staff and a clean environment. Staff goes the extra mile to assist the residents and family.

Cass Mann

1

January 28, 2021

I am a friend or relative of a current/past resident

The staff here are very inattentive. It takes ages for anyone to answer a call for help and meds are rarely on time. They can't get their basic tasks completed, forget about anything else your loved one might need. Anything you ask about just makes them uncooperative. Take your loved one somewhere else. This place is a nightmare!

Primary Advocate

2

October 17, 2020

I am a friend or relative of a current/past resident

Your "Journey Home" program promises a "post-admission meeting with ... family ... to formulate effective communications throughout the resident's stay", and "frequent communication ... to keep ... family informed of ... progress". You also promise "an invitation to a Care Navigation Meeting", and that you "will provide communication ... to keep ... your family informed of your progress". This did not happen, although some communication was provided. You also promise "an assigned Customer Service Liaison", which also did not happen. You also promise that you "will keep an inventory list of all your personal property that you bring with you". This also did not happen. In fact, upon discharge, the patient was dressed in both pants and top that were not hers. She was missing two bras, 7 1/2 pairs of socks, 2 pairs of slacks, and 5 tops. To "offset" this, she was sent home with 2 bras and a pair of panties that were not hers, the former having falsely been imprinted at your facility with her name, and the latter clearly labeled with the name of another resident. The resident's spouse was told by the facility Social Worker that he had heard several other complaints about the laundry service being provided by an outside contractor that was mandated by the corporate office, but apparently that was either not "sent up the line", or the corporate office didn't care. In addition, the local facility did not effectively monitor the service that was being provided. The resident's discharge time had been arranged the previous day for 10:00 am. Upon arrival at that time, the family member called the main facility telephone number, and was told "I'll be right out". 20 minutes later, another facility employee inquired whether I was being assisted, and said that she would inform the appropriate person of my arrival. A person soon came outside to review necessary paperwork with me, and deeply apologized, saying she had not been informed of my earlier arrival. When my wife was brought out in her wheelchair and assisted into the car, her personal belongings were also brought out. However, that did not include any clothes, nor hand/arm braces. When I confronted an employee about this, I was told "I am a CNA, and do not work in that area". In other words, "It's not my job". She did, however, at my request, ask the Social Worker to come out to talk with me. He went back inside and found the braces in her room, and some of her clothing (see above) in the laundry area. He also told me that he had not been informed of the previously agreed upon discharge time. Clearly, the discharge planning was stunningly inadequate. He also said that he would continue to search for the missing clothing, would keep me informed of progress, and would personally deliver found items to the assisted living facility to which my wife was being transferred. 48 hours later, I have not heard from him. I also asked that he forward a message to the facility administrator that I would like her to contact me. It was only roughly 30 hours later, and after a second request by me, that I received a call back. Finally, and perhaps most egregiously, the discharge paperwork indicated no skin condition areas of concern. Yet, my wife's groin area showed major inflammation, and even some skin breakdown; the crook of her contracted elbow required application of medication; and a toe on her stroke affected foot exhibited a major area of inflammation with an open wound, and based on the judgement of the home-care agency nurse at the receiving assisted living facility, was likely broken. It seems obvious that the staff at the rehab facility had not paid proper attention to the skin condition of my wife, or more damning, was aware of these issues, had not properly addressed them, and was lying on the discharge paperwork. I could not rate Emerald Ridge more than two stars overall. I was not satisfied with my wife's total experience, and cannot recommend this facility.

luvmyfamily78

2

January 9, 2020

I am a friend or relative of a current/past resident

My mother was in Emerald Ridge for one week. Would have been less, but due to the holidays, I couldn't get her moved any quicker. She still cries when she talks about her stay there. The staff was nice, but they were extremely under-staffed and under-qualified. I was told they had no clean sheets for the beds- It was dirty and the rooms were tiny. 4 patients had to share a toilet and a sink. Beds were antiques and miserable. Furnishings, what was there- was cheap and very old. I filled out admission papers the day she left! They obviously didn't think that was very important. It was horrible. There was a help wanted sign out front, no experience required. Took 3 days to get her meds transferred from hospital. Wheelchair was horrible, would not roll straight, my mother had had a stroke and needed much attention than this facility could provide even if it had of been clean and rooms even a little more spacious. Craziness... It was my understanding that Mission Hospital bought this facility- suddenly it all made sense, most nurses at Mission were disgustingly rude, yet also overworked. They are understaffed as well.

vistor

1

May 9, 2019

I visited this facility

Zero is what this place deserves as a rating. It is no place to put your loved one It is terrible. needs to be closed down. bed was changed one time in a month, takes 30 to 40 minutes for help to come after pushing button for help very unfriendly people staff no place for a person to be!!!!!!!!!!!!

Rick Reynolds

5

March 29, 2019

I am a friend or relative of a current/past resident

My mother was here for a short time to regain her strenth after a bout with pneumonia. Everyone there took excellent care of her and she was able to get well enough to return home. All the staff was very helpfull and friendly! Special thanks to Connie B. for all her help! Food is pretty good also! LOL

Jacquiack

5

January 19, 2018

I am a friend or relative of a current/past resident

I would like to specifically commend the staff of the A-Hall (their locked wing, for Alzheimers and Dementia patients). My mother has been a resident here for 9 months, and the staff is exceptional. I can only imagine the confusion and fear that each patient experiences as they move into a nursing home, and Emerald Ridge makes that transition as smooth and calm as can be. My mother has a relationship with each of her caretakers, and when I visit, I feel like she is being cared for by friends who have gotten to KNOW her. They ease her fears, redirect when agitation occurs, and have extreme patience! Thank you for giving us the peace of mind that our mother is happy & safe, and experiences a quality of life that would be not be as rewarding elsewhere.

Ladybyrd01

5

October 13, 2017

I am a friend or relative of a current/past resident

I would like to say a Special Thank you for the excellent manner that Emerald Ridge Rehab and Care Center did for my Mother. She was a resident there for a year and recently passed away. Our family could not have been treated better--especially at her final stages. The nurses and cna's were checking her every hour and made sure our family was cared for as well. Everyone from the Executive Director,Dir of Nursing ,Admissions, Business Office, Nurses, .Cnas, Activities dept, all made sure that our family was treated in an respectful and excellent manner and I would give the facility a 5 star rating. It was absolutely impossible to care for my mother in her home and I don't know how we would have survived without Emerald Ridge for the 24-7 care she required. I am thankful to have a facility that showed such love and compassion for our Mother as well as our family, I would recommend this facility to anyone who needed a place for their loved one. If we would all stop and think of the work these people do to provide the care for our loved ones, we should all be very grateful that someone could do what we couldn't do and that Emerald Ridge provided such good care for our loved one. I sincerely appreciate everyone at EMERALD RIDGE!

rar71

5

October 12, 2017

I am a friend or relative of a current/past resident

Over the years, our family has used several facilities to take care of our loved ones, with that being said, I have never seen the professionalism and compassion that we have found at Emerald Ridge. The staff is simply delightful and work very hard to meet the needs of the patients and even the family members. Where other facilities are short staffed, Emerald Ridge is not. The staff seem to love their jobs and do it well; always having a kind word and smile on their face. There is no odor, unlike other places we have been. If I had known about this place before we would have placed all our family here. I cannot praise them enough for the great lengths they go to to make my mother happy and very well taken care of. It's so nice and relieving to come in to visit and catch my mom smiling and laughing with these cnas and nurses. They treat her just like she is their mom. Finally, I can rest easy knowing I have made the best decision I could.

amazed they are open

1

October 5, 2017

I am a friend or relative of a current/past resident

Lots of staff have been there for a long time, but I must say it would be better if some of them went to work in a factory no need for some of them to work with humans. They sit at the nurses station and call out to each other on the hall. They listen to the call bells go off and never get up to answer them. I have actually timed the time it took someone to come to my family members room. so many of the patients cant help themselves and they rely on the staff to help. I here the way that they talk to each other on the hall and they need to be put in their place. This is not the place they work it is the home of the patients.

TBY

1

November 27, 2016

I am a friend or relative of a current/past resident

Zero is what this nursing home deserves as a rating. It is a place to put your loved one or relative that you cannot control or help them anymore. It is terrible. The staff is so indifferent that it is like a drama atmosphere. I have first hand heard them talk ugly to the residents and tell them to shut up! It is hard to sit and watch such a place be so uncaring, no compassion and no respect for the residents or the family of the residents. They stand around and talk about the problems they are having with the residents. They seem to feed off of the drama. They are not professional and really do not like their jobs. The nurses are no better. It is such a shame that they are working in this place. God is the one helping these residents. We will just have to pray for them. Pass this place up that calls itself a nursing home. Run don't walk.....not a place for your worst enemy.

vlane

4

October 8, 2016

I am/was a resident of this facility

After almost two months in this facility, my opinion has changed. My complaints have all been addressed. And I must particularly commend the staff --nurses, CNAs, therapists, and housekeeping on the excellent job they do.

True Friend

1

August 30, 2016

I am a friend or relative of resident

This facility is not what it appears when you first enter their building. The staff of CNA's are mostly hard workers. The administrator is very rude and is not professional when talking to the family of residents. Their staff is ALWAYS short on the weekends and the food is not great nor based on a balanced diet. They give small portions to everyone and they complain that they are hungry.. I visit and am upset regarding their care. Too bad that they are so short staffed that a better job cannot be accomplished. Nurses are great. They are very capable of taking care of the residents.

Disenchant

1

July 22, 2015

I visited this facility

This place is not at all professional. The care is sub par. They took my sisters walker which she was billed for and we have never seen it again. They do not bath the patients as they are supposed to causing a great risk for post op infection. The day shift seems to be much better than the night shift when there is no one watching. I wouldn't send my pet there.

Picky daughter

4

February 3, 2015

I visited this facility

My father was a resident of. Emerald Ridge for the last 7 months of his life. I could not ask for a better place for him to be. After reading these reviews I was reluctant to agree for him to go there, I am so glad I went with my gut feelings and personal observations instead of relying on what had been written by others in these reviews. He started out in a regular room but it became obvious he needed to be in the Alzheimer/Dementia ward. He was treated by the staff with the utmost respect and attentive care. My family members were in and out at all times. Never did we see dad neglected, ignored, or unattended too. I will admit some nurses and CNA's were better than others but for the most part ALL WERE EXCELLENT. The facility was clean (99.0 sanitary rating from the state of NC), if it ever smelled of urine, the problem was addressed and immediately taken care of, and I can recall of this only happening once. My dad had previously been at a brand new facility that was off the charts in ratings and reviews for the facility but the care he received there was subpar compared to ER. I cannot say enough about how well my father was treated here. When dad took a turn for the worse and we knew his time on earth was coming near, they moved us into a private room on the rehab wing so our family could come and go as needed and we could have privacy as well. Hospice was coming into ER and he was still being seen by ER staff. I could not believe the care he received and also we the way they took care of our family members. We never had to ask for meds, for him to be turned, cleaned or anything. They were on top of everything. The love they gave us will always be remembered by this family. They truly cared about us, they cried with us, they had grown to love my father too. I would HIGHLY recommend Emerald Ridge to anyone that asks me. I will forever be appreciative and grateful for the way the staff took care of my dad for 7 months and the way they took care of my family during his transition from his earthly home to his heavenly home.

papee12

4

October 16, 2014

I am a friend or relative of resident

I absolutely loved the rehab unit. Tiffany and Christy which is the main staff is amazing. They are always clean and professional, actually like dolls. They room amazing care of my dad. He enjoyed seeing them and having them take care of him. The rooms were always clean on day shift. If the whole building had multiple of these two it would be perfect. I highly recommend the rehab unit to anyone as long they are still there. Both were very knowledgeable about everything.

Caring99490750

1

September 27, 2014

I am a friend or relative of a resident

We actually put our family member at the Emerald Ridge out of the hospital. The hospital found it because he had to be moved somewhere. They had an opening there, so we used this facility. We did not like it at all. Their dementia ward was very below standard. It was not clean and it smelled bad, and the majority of the people who worked there were very unprofessional. They did not dress professionally; the CNAs wore casual clothes, they didn't look professional, and they didn't really deal with the public in a professional way. They were very casual. I am referring now only to the dementia ward where the rooms were horrible, they smelled like urine, and they told us they were going to have to rip the floors up in the bathroom and replace it because it smelled so badly of urine. The chairs in the dining room were so dirty that I would have to take a towel and place it on a chair with my family member when I was visiting. They weren't nice at all. The dining area was awful. I personally witnessed a CNA drop the silverware of one of the patients on the floor, pick it back up, and use it. We did use their rehabilitation ward and it was a little better. Actually, no it wasn't good. They told us to stop having visitors come. They were not good, not good at all.

Oriented

4

September 8, 2014

I am a friend or relative of resident

Mom has been there for 2 1/2 years now. The fire lane issue is resolved with a dedicated space for the transport van now, staff is generally terrific and responsive for the most part, including Ginger, and the place is usually sparkling clean. I just keep after any unresolved issues - there are 100 beds there after all. The doctor isn't one I would ever choose, but there is no choice, so keep an eye on things. Each patient bathroom is shared by 4 people so there may be issues at times but they do try. I couldn't exist on the meals which contain way too much sugar, salt and processed stuff, but on the other hand it's better than the first place she was at where she almost died from a combination of neglect, sloppiness and disgusting food - what there was of it. Mom isn't always happy about what she gets but is able to put up with it and substitutes with snack items sometimes. At Emerald Ridge she speaks well of everyone and has made a great adjustment which speaks for itself. I see them treating her in a caring and compassionate way.

Ken7

4

July 25, 2013

I am a friend or relative of a resident

My mother has been with Emerald Ridge for about a month now. The place is terrific. The staff that we dealt there, I'd say 80%-85% of them are terrific. The whole experience was really good there and if we had to go back, we would certainly go back to Emerald Ridge. I haven't tried eating there, but both mom and dad mostly enjoyed the food. They did have a lot of music. The residents were also taken out. I would definitely recommend the facility to others.

djs123095

1

June 6, 2013

I am a friend or relative of resident

This is the nastiness most un[professional building I have ever been into. My mother is in this facility she was moved multiple times without me being informed. Their Admissions person Ginger is horrible she is rude stuck up and talks about all the residents and family members in the hallways. She bad mouths other facilities but when I visiited the other facilities she warned me about they was so much nicer and a lot more professional and beautiful. At Emerald Ridge the smell will knock you down as you walk through the door. The issues there start at Ginger and work their way down. I wouldn't suggest anyone putting their loved one in that nasty unkept place. The day I moved my mom was when my mom started getting better. She almost lost her leg due to their neglience and abuse of my mother.

Stargazer83

4

August 27, 2012

I am a friend or relative of a resident

They are generally attentive and respond promptly when she calls for help. The nurses and physical therapists have been wonderful, far far better and cleaner than the first place that neglected her. The meals are technically nutritious, but there is way too much sugar involved, and a lot of processed and high sodium items. The attending physician there prescribes things based on a complaint without checking relevant things like blood work or cultures, and it often does not take care of whatever the problem was. At one point she was having trouble with diarrhea a few times a week, and was given a high-level antibiotic (Vancomycin) and recorded a diagnosis of C.Diff. in the chart, which it wasn't, because that would be a lot of diarrhea every day and would require her being in isolation, which did not happen. The Director and other administrators take the time to answer or resolve questions. The only serious complaint is that they always park their patient-transport-van in the fire lane. When I pointed it out, they said there are 3 fire hydrants there, and that they have fire drills once each month, but to me that doesn't mean access to the one in front becomes less important.

ToniToni

2

August 31, 2011

I am a friend or relative of a resident

We had a real issue with the cleanliness of this facility. The patient bathroom was not cleaned on a daily or even every other day basis and was out of toilet paper for over one whole day. We spoke to the CNA's about this issue on several occasions. She told us that they were very tight on cleaning staff and they would get to it as soon as possible. The glove box was empty in the room and often the nurses did not wear gloves when working on patients. We had to ask her to put gloves on when she got to our family member.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Services and Amenities of Emerald Ridge Rehabilitation and Care Center in Asheville, North Carolina

General

  • Resident Capacity: 100

Medicare

  • Health

    4.0

  • Overall

    3.0

  • Quality

    2.0

  • Staff

    1.0

Medicare Provider Number: 345447
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Emerald Ridge Rehabilitation and Care Center in Asheville, North Carolina

Emerald Ridge Rehabilitation and Care Center is a Senior Living provider in Asheville, North Carolina that offers residents Nursing Homes services. Contact Emerald Ridge Rehabilitation and Care Center for more details on services and rates.

Map of Emerald Ridge Rehabilitation and Care Center

Help seniors by writing a review


If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

mother and daughter online shopping

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Buncombe County, NC

  • Henderson County
  • Madison County
  • Haywood County
  • Mcdowell County
  • Transylvania County
  • Polk County

Senior Living Communities near Asheville, NC

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.