Emerald Ridge Rehabilitation and Care Center

vistor

Zero is what this place deserves as a rating. It is no place to put your loved one It is terrible. needs to be closed down. bed was changed one time in a month, takes 30 to 40 minutes for help to come after pushing button for help very unfriendly people staff no place for a person to be!!!!!!!!!!!!

Rick Reynolds

My mother was here for a short time to regain her strenth after a bout with pneumonia. Everyone there took excellent care of her and she was able to get well enough to return home. All the staff was very helpfull and friendly! Special thanks to Connie B. for all her help! Food is pretty good also! LOL

Jacquiack

I would like to specifically commend the staff of the A-Hall (their locked wing, for Alzheimers and Dementia patients). My mother has been a resident here for 9 months, and the staff is exceptional. I can only imagine the confusion and fear that each patient experiences as they move into a nursing home, and Emerald Ridge makes that transition as smooth and calm as can be. My mother has a relationship with each of her caretakers, and when I visit, I feel like she is being cared for by friends who have gotten to KNOW her. They ease her fears, redirect when agitation occurs, and have extreme patience! Thank you for giving us the peace of mind that our mother is happy & safe, and experiences a quality of life that would be not be as rewarding elsewhere.

Ladybyrd01

I would like to say a Special Thank you for the excellent manner that Emerald Ridge Rehab and Care Center did for my Mother. She was a resident there for a year and recently passed away. Our family could not have been treated better--especially at her final stages. The nurses and cna's were checking her every hour and made sure our family was cared for as well. Everyone from the Executive Director,Dir of Nursing ,Admissions, Business Office, Nurses, .Cnas, Activities dept, all made sure that our family was treated in an respectful and excellent manner and I would give the facility a 5 star rating. It was absolutely impossible to care for my mother in her home and I don't know how we would have survived without Emerald Ridge for the 24-7 care she required. I am thankful to have a facility that showed such love and compassion for our Mother as well as our family, I would recommend this facility to anyone who needed a place for their loved one. If we would all stop and think of the work these people do to provide the care for our loved ones, we should all be very grateful that someone could do what we couldn't do and that Emerald Ridge provided such good care for our loved one. I sincerely appreciate everyone at EMERALD RIDGE!

rar71

Over the years, our family has used several facilities to take care of our loved ones, with that being said, I have never seen the professionalism and compassion that we have found at Emerald Ridge. The staff is simply delightful and work very hard to meet the needs of the patients and even the family members. Where other facilities are short staffed, Emerald Ridge is not. The staff seem to love their jobs and do it well; always having a kind word and smile on their face. There is no odor, unlike other places we have been. If I had known about this place before we would have placed all our family here. I cannot praise them enough for the great lengths they go to to make my mother happy and very well taken care of. It's so nice and relieving to come in to visit and catch my mom smiling and laughing with these cnas and nurses. They treat her just like she is their mom. Finally, I can rest easy knowing I have made the best decision I could.

amazed they are open

Lots of staff have been there for a long time, but I must say it would be better if some of them went to work in a factory no need for some of them to work with humans. They sit at the nurses station and call out to each other on the hall. They listen to the call bells go off and never get up to answer them. I have actually timed the time it took someone to come to my family members room. so many of the patients cant help themselves and they rely on the staff to help. I here the way that they talk to each other on the hall and they need to be put in their place. This is not the place they work it is the home of the patients.

TBY

Zero is what this nursing home deserves as a rating. It is a place to put your loved one or relative that you cannot control or help them anymore. It is terrible. The staff is so indifferent that it is like a drama atmosphere. I have first hand heard them talk ugly to the residents and tell them to shut up! It is hard to sit and watch such a place be so uncaring, no compassion and no respect for the residents or the family of the residents. They stand around and talk about the problems they are having with the residents. They seem to feed off of the drama. They are not professional and really do not like their jobs. The nurses are no better. It is such a shame that they are working in this place. God is the one helping these residents. We will just have to pray for them. Pass this place up that calls itself a nursing home. Run don't walk.....not a place for your worst enemy.

vlane

After almost two months in this facility, my opinion has changed. My complaints have all been addressed. And I must particularly commend the staff --nurses, CNAs, therapists, and housekeeping on the excellent job they do.

True Friend

This facility is not what it appears when you first enter their building. The staff of CNA's are mostly hard workers. The administrator is very rude and is not professional when talking to the family of residents. Their staff is ALWAYS short on the weekends and the food is not great nor based on a balanced diet. They give small portions to everyone and they complain that they are hungry.. I visit and am upset regarding their care. Too bad that they are so short staffed that a better job cannot be accomplished. Nurses are great. They are very capable of taking care of the residents.

Disenchant

This place is not at all professional. The care is sub par. They took my sisters walker which she was billed for and we have never seen it again. They do not bath the patients as they are supposed to causing a great risk for post op infection. The day shift seems to be much better than the night shift when there is no one watching. I wouldn't send my pet there.

Picky daughter

My father was a resident of. Emerald Ridge for the last 7 months of his life. I could not ask for a better place for him to be. After reading these reviews I was reluctant to agree for him to go there, I am so glad I went with my gut feelings and personal observations instead of relying on what had been written by others in these reviews. He started out in a regular room but it became obvious he needed to be in the Alzheimer/Dementia ward. He was treated by the staff with the utmost respect and attentive care. My family members were in and out at all times. Never did we see dad neglected, ignored, or unattended too. I will admit some nurses and CNA's were better than others but for the most part ALL WERE EXCELLENT. The facility was clean (99.0 sanitary rating from the state of NC), if it ever smelled of urine, the problem was addressed and immediately taken care of, and I can recall of this only happening once. My dad had previously been at a brand new facility that was off the charts in ratings and reviews for the facility but the care he received there was subpar compared to ER. I cannot say enough about how well my father was treated here. When dad took a turn for the worse and we knew his time on earth was coming near, they moved us into a private room on the rehab wing so our family could come and go as needed and we could have privacy as well. Hospice was coming into ER and he was still being seen by ER staff. I could not believe the care he received and also we the way they took care of our family members. We never had to ask for meds, for him to be turned, cleaned or anything. They were on top of everything. The love they gave us will always be remembered by this family. They truly cared about us, they cried with us, they had grown to love my father too. I would HIGHLY recommend Emerald Ridge to anyone that asks me. I will forever be appreciative and grateful for the way the staff took care of my dad for 7 months and the way they took care of my family during his transition from his earthly home to his heavenly home.

papee12

I absolutely loved the rehab unit. Tiffany and Christy which is the main staff is amazing. They are always clean and professional, actually like dolls. They room amazing care of my dad. He enjoyed seeing them and having them take care of him. The rooms were always clean on day shift. If the whole building had multiple of these two it would be perfect. I highly recommend the rehab unit to anyone as long they are still there. Both were very knowledgeable about everything.

Caring99490750

We actually put our family member at the Emerald Ridge out of the hospital. The hospital found it because he had to be moved somewhere. They had an opening there, so we used this facility. We did not like it at all. Their dementia ward was very below standard. It was not clean and it smelled bad, and the majority of the people who worked there were very unprofessional. They did not dress professionally; the CNAs wore casual clothes, they didn't look professional, and they didn't really deal with the public in a professional way. They were very casual. I am referring now only to the dementia ward where the rooms were horrible, they smelled like urine, and they told us they were going to have to rip the floors up in the bathroom and replace it because it smelled so badly of urine. The chairs in the dining room were so dirty that I would have to take a towel and place it on a chair with my family member when I was visiting. They weren't nice at all. The dining area was awful. I personally witnessed a CNA drop the silverware of one of the patients on the floor, pick it back up, and use it. We did use their rehabilitation ward and it was a little better. Actually, no it wasn't good. They told us to stop having visitors come. They were not good, not good at all.

Oriented

Mom has been there for 2 1/2 years now. The fire lane issue is resolved with a dedicated space for the transport van now, staff is generally terrific and responsive for the most part, including Ginger, and the place is usually sparkling clean. I just keep after any unresolved issues - there are 100 beds there after all. The doctor isn't one I would ever choose, but there is no choice, so keep an eye on things. Each patient bathroom is shared by 4 people so there may be issues at times but they do try. I couldn't exist on the meals which contain way too much sugar, salt and processed stuff, but on the other hand it's better than the first place she was at where she almost died from a combination of neglect, sloppiness and disgusting food - what there was of it. Mom isn't always happy about what she gets but is able to put up with it and substitutes with snack items sometimes. At Emerald Ridge she speaks well of everyone and has made a great adjustment which speaks for itself. I see them treating her in a caring and compassionate way.

Ken7

My mother has been with Emerald Ridge for about a month now. The place is terrific. The staff that we dealt there, I'd say 80%-85% of them are terrific. The whole experience was really good there and if we had to go back, we would certainly go back to Emerald Ridge. I haven't tried eating there, but both mom and dad mostly enjoyed the food. They did have a lot of music. The residents were also taken out. I would definitely recommend the facility to others.

djs123095

This is the nastiness most un[professional building I have ever been into. My mother is in this facility she was moved multiple times without me being informed. Their Admissions person Ginger is horrible she is rude stuck up and talks about all the residents and family members in the hallways. She bad mouths other facilities but when I visiited the other facilities she warned me about they was so much nicer and a lot more professional and beautiful. At Emerald Ridge the smell will knock you down as you walk through the door. The issues there start at Ginger and work their way down. I wouldn't suggest anyone putting their loved one in that nasty unkept place. The day I moved my mom was when my mom started getting better. She almost lost her leg due to their neglience and abuse of my mother.

Stargazer83

They are generally attentive and respond promptly when she calls for help. The nurses and physical therapists have been wonderful, far far better and cleaner than the first place that neglected her. The meals are technically nutritious, but there is way too much sugar involved, and a lot of processed and high sodium items. The attending physician there prescribes things based on a complaint without checking relevant things like blood work or cultures, and it often does not take care of whatever the problem was. At one point she was having trouble with diarrhea a few times a week, and was given a high-level antibiotic (Vancomycin) and recorded a diagnosis of C.Diff. in the chart, which it wasn't, because that would be a lot of diarrhea every day and would require her being in isolation, which did not happen. The Director and other administrators take the time to answer or resolve questions. The only serious complaint is that they always park their patient-transport-van in the fire lane. When I pointed it out, they said there are 3 fire hydrants there, and that they have fire drills once each month, but to me that doesn't mean access to the one in front becomes less important.

ToniToni

We had a real issue with the cleanliness of this facility. The patient bathroom was not cleaned on a daily or even every other day basis and was out of toilet paper for over one whole day. We spoke to the CNA's about this issue on several occasions. She told us that they were very tight on cleaning staff and they would get to it as soon as possible. The glove box was empty in the room and often the nurses did not wear gloves when working on patients. We had to ask her to put gloves on when she got to our family member.