Williamsville Suburban L L C

Shell7

The rooms are outdated which would not have bothered me or my loved one had it not been for the black filth that was every where. I do not believe there is a mop in the entire facility nor does there seem to be anyone who wipes any surfaces other than the front lobby - which is quite deceptive on how the rest looks. The elevators are from the 60's and break down constantly, but the stairwell has trash and black soot/dirt on the floors/railing/ doors so that is nice. I experienced a very few nurses and aides that were kind. I actually feel bad for the few good ones who are subjected to working here. The majority of the staff were rude, did not hide distaste for you in facial expression or verbally. They roll their eyes and talk down to you. I even was yelled at with her finger in my face for putting a towel near a laundry door (which I was directed to do by a different nurse by the way). The poor residents get to enjoy sitting in their own filth and not getting their meds, if they ring their call button, they can enjoy being ignored and then yelled at for trying to get help! The entire floor smelled strong of urine and dirty patients for the entire duration my loved one was there (over 3 weeks!!!). Meds were not given, dietary restrictions not followed, general care/cleanliness not offered, personal items went missing, and retaliation is so very strong if you say you are mistreated. They do not hide their dislike for their jobs here. There are no amenities offered. This place is deplorable at best and I honestly do not know how the department of health allows it to remain open.

Michael

We've placed dad at Williamsville Suburban LLC. Everyone has been open, honest, and transparent. They've been great to work with, and great with follow-up. They went out of their way to allow my father to come in, allow my father to grow, and they're making concessions for him based on his needs. His room is basic, but it has everything that he needs. Everyone there is very friendly and very accommodating. I met with the activities director and he explained to me all the neat things that they do like outings, walking, and other stuff. They're taking care of my father, feeding him, and providing him with whatever he needs right now. All in all, I think it's a great place and I would recommend it to other people.

Betty Marabella

No one took the time to explain how things worked at the facility with regard to laundry, regular update, how to reach the doctor, who to contact with concerns. This facility does not meet any sort of acceptable standards for care. Rooms are very dirty. Dining room needs a thorough cleaning. There are some staff that are very compassionate and helpful and then there are some that should not be working in a caring field. Often times you see residents on their beds minus clean sheets and blankets. The first thing that hits you when you get off of the elevator is a strong smell of urine and often times there is a very strong smell of feces and it seems like forever before a resident is cleaned up. I would never ever place a loved one in this facility. Laundry situation is a nightmare.

roger lipkus

May not be the newest and fancy but some of the aids were very professional,compasionate and caring.they do jobs that most people wouldnt.God bless them. Tony is a awesome man.thañkyou.

givethemalook

The new management cares ,cleaned house and hired qualified caring staff. The environment is clean and odor free, I had my rehab there and loved it .I was good as new quick

upsetinhere.

I have been there 2 months. It smells bad and dirty, but, if health inspectors are coming, they will clean the place up. Treatments are missed all the time. There are times when medications are not reordered, so you have to go without for a few days. The business office opens your mail. No day pass for rehab patients. One of the nurses leaves for 3-4 hours with no nurse on the floor. Please don't place anyone here.