The people at Harbor House were very low-key. They didn't realize what was going on. They didn't talk to the person to their right or to their left. It looked like they were not motivated by the staff to do anything. They just let them sit there. I used to work as a recreational director at a senior living place and I would never let my client sit around like that. It looked like they were waiting to die instead of enjoying what time they had left. The staff was very nice, but they weren't involved with the residents. The residents were just sitting there and I saw the staff conversing with each other. The facilities were fine though.
Provider Response
Dear Virginia, We wholeheartedly appreciate your feedback and take your review very seriously. We have always prided ourselves on giving the best and most comprehensive care for our residents with memory impairments. Harbor House was the first facility established strictly to cater to people with Dementia. Working with this population for over 19 years we have learned allot about what works best for our residents. The balance of proper stimulation and over stimulation is a subject that we are constantly contemplating. We have recreation programs from 9:30-11:30, a break for lunch then programs from 2- 3, then a snack break from 3-4 and then from 4-4:45 a music program. During the down times our residents decompress form all the stimulation, which to us, is just as important as the stimulation. Please keep in mind that many of our residents have unfortunately lost the ability to be fully engaged and talk amongst their peers. We have addressed the issue about the staff conversing with each other rather than engaging with the residents, and changes have been implemented. Thank you again for your feedback and if you’d like to discuss this further please contact Effie.
