Dear Virginia, We wholeheartedly appreciate your feedback and take your review very seriously. We have always prided ourselves on giving the best and most comprehensive care for our residents with memory impairments. Harbor House was the first facility established strictly to cater to people with Dementia. Working with this population for over 19 years we have learned allot about what works best for our residents. The balance of proper stimulation and over stimulation is a subject that we are constantly contemplating. We have recreation programs from 9:30-11:30, a break for lunch then programs from 2- 3, then a snack break from 3-4 and then from 4-4:45 a music program. During the down times our residents decompress form all the stimulation, which to us, is just as important as the stimulation. Please keep in mind that many of our residents have unfortunately lost the ability to be fully engaged and talk amongst their peers. We have addressed the issue about the staff conversing with each other rather than engaging with the residents, and changes have been implemented. Thank you again for your feedback and if you’d like to discuss this further please contact Effie.