Workmens Circle Multicare Center

Rosalind

My father is in Workmens Circle Multicare Center for physical therapy. It's going so far, so good. I think he's doing therapy two or three times a week, but it's moving along. He's in a shared room. They have an activity room where you can watch TV or play games, and they have a gym for physical therapy. My interaction with the staff is good, but a little slow. I think they're short-staffed. It's a nice place, and it's clean. If you need any help, you have to go run around and look for somebody. They're not always around. The facility is nice and big. His insurance is covering it.

Concerned family member

This is one of the worst nursing homes in the Bronx . From the upper management to the nursing staff they are heartless people who do not care about the patients in this facility. My grandmother has been grossly neglected at this facility. She has been attacked by other patients , neglected by nursing staff, I have seen the staff in the lunch room yelling at the patients, blocking them in the corner by the lunch tables so they don’t move. The social workers won’t return calls , ownership doesn’t care . Take this from a family that visits daily , if you love your family member DO NOT PLACE THEM HERE!

Moises

My only care concern is that while it may seem something small it is not. My mother had an open hand fan, which was stolen from her very room. My mother cant move anywhere so its obviously not misplaced by her. I searched the whole room but to no avail. Again while it may seem small its not because today it may be a small item tomorrow it may not.

Deanna

My mom is at Workmens Circle Multicare Center. Initially they offered rehab to support her walking, and then that ended and she was transferred to the dementia ward at the nursing home. I would just say that the staff support is what really maintained her. She hasn't had any other rehab or any other activities, which is one thing that's been lacking in terms of activities for the seniors in memory care. That has not really happened there. But the nursing staff has been phenomenal, and that's one thing that I would say has basically sustained her for these last few months. Their social personnel and staff are very supportive. They keep the facilities extremely clean and well heated, and that's also a comfort to know in terms of care. They also maintain a very strict schedule with their dietary program, and that's also a big help to know that they try to maintain the health of the residents as best as they can. My mom has to share a room with another resident. The staff member is very on top of making sure that the residents are up and dressed every day, so there isn't any lingering of the persons being in a room together for too long. Their beds are always made, and the bathrooms are always clean. My mother is in a room with someone that couldn't walk, so there wasn't any interaction as such between the two of them per se. My mother has Medicaid that covers her stay at the nursing home, so that was helpful. Medicaid adequately covered the services there. Nevertheless, they definitely need to improve on activities for the seniors in the memory care. And for them to improve the ability to function day by day, social interaction could definitely be improved, especially for those who may have any ability to really exist on a long-term basis. If there could be painting, drawing, or maybe arts and crafts of some kind, that could really help them.

Elizabeth

My father was at Workmen's Circle MultiCare Center. It was terrible. It was not a very good place. It was very difficult to communicate with any of the staff that was taking care of my father. The social work department doesn't return any calls. The rooms are kept dirty; they're not cleaned.They made promises as far as language, because my father was having a lot of difficulty communicating because he is limited in English. The staff is not fluent in English, and they have very thick accents, so it's almost impossible to understand them. I was having trouble understanding them. They used the emergency room as a dumping ground. The food was not good. The times that I was there, I noticed that they would pile up the food. Any leftovers or any evening snacks will just be piled up on a table, and then the trash would be right there next to it, and there would be dirty plates, dirty plastic forks and spoons. It wasn't very clean, it wasn't very organized, and it wasn't very appealing. I looked at that, and I was like, "I wouldn't eat here." The cafeteria was deplorable. Half of the chairs were damaged. They didn't have like eating cafeteria that was uniformed. It looked like a warehouse because they had several tables and then some chairs, but it was not a very appealing place. They said they had activities. I never saw the activities. I was there for Christmas Eve and Christmas Day, and there was not one decoration in that building for the holidays, not even on the floors. They didn't have a Christmas tree; they didn't have anything. It was almost like it was any other day.

neicy12

Lazy staff members left my mom in the bed for 2 days