Fairwinds - Rio Rancho

Anushka

Everything seems lovely, welcoming, pleasant, etc. when you are applying to live there. They couldn't be nicer! But once our loved one began living there, the following issues arose: 1. if you call the Fairwinds with a concern, they never call you back! 2. one of the nurses is very tactless and has zero compassion when engaging with our vulnerable loved ones! 3. there's a "back door" to the facility that is never locked and so anyone has access, day or night! 4. there's a frequent change of staff, many of whom seem to be clueless Other than these issues, the food is adequate to moderately good, the ambiance is nice, the bus availability is good and the activities are available to all.

Ida

We visited Fairwinds - Rio Rancho and we ate there. The food was great, the people were very, very nice and they seemed very knowledgeable. They were upfront with us about all it entailed, what they had to offer, and things like that. We would move in there in a heartbeat if they have the third level care, like memory care and nursing care. Before any of the residents move into the rooms, they put in new carpets and new appliances. So when you go in, practically everything's new with fresh paint and everything. The facility was clean and their dining room was also clean. We enjoyed the food, the people that served us were courteous and very nice.

Danny

We liked the Fairwinds - Rio Rancho. The facility was nice. The caretakers, as far as the staff, the nursing people, the med techs, and the caregivers were very nice. It was just the kitchen had an issue with staffing and everything else, and they were going through hard times, so they got rid of the manager. Hopefully, it'll get better. My father was there for four months. He said the food was OK. The only thing he complained about the food is it was more modern food. It wasn't the old-style food that 70 to 90-year-old people were used to eating, the chef would try to make it more ritzy or fancy. That was the only complaint he had about the food itself. From what food he actually would eat, he said it was good, but most of the time, he wouldn't eat some of it. They were locked down from COVID for quite a while, but once they get through that, they have quite an extensive program to get involved with and things to do. There's always something going on. They're quite extensive in the activities. The rooms had a kitchenette and a refrigerator with a freezer, but there was no stove and there's no microwave. They had a courtyard and a patio. They even said something about a little garden area in the summer.

Phillip

We visited Fairwinds - Rio Rancho for my mother. The people were very nice, the place was clean and well-kept. The staff was very nice and welcoming. Their dining area was very nice, the facility was very clean, and the maintenance on the grounds was fantastic. It looked more like a new hotel over a retirement home. We saw both retirement and assisted living.

Kerri

We chose Fairwinds - Rio Rancho for my dad. The people were amazing and immediately responsive. I had a visit scheduled the next day. They met me. It was the cleanest, nicest, most affordable place we visited by far. It was just perfect. It was. It was assisted living, but I think there's a broad spectrum of assisted living. I mean, there were certainly some people that might have benefited from memory care, but they've gone above and beyond to keep them integrated with the other community members, and that they rely on each other for a lot of companionship. There isn't that segregation between memory care and assisted living, but there is that spectrum of residents, and that's exactly what my dad needs. He wasn't quite memory care, but he certainly needed help in the assisted living environment kind of thing with just his ADLs and stuff like that. Fantastic people. The CEO immediately came right up and introduced himself and was so approachable. All of the people, even in just the short time that we were there, the first visit we had two different residents come up and say how much they enjoyed living there, how nice everyone was. It was just crazy cool. The food was amazing, with big portions. He's gone to a happy hour. He's been to the library and listened to a book review. I'm really impressed. He's really tried to integrate. He's been really good.

Pierre

Fairwinds - Rio Rancho was a very good community. I have no complaints about it whatsoever. They have really good staff, and I would highly recommend them. Everybody seemed very friendly, helpful, and caring. The building was very well kept. The rooms looked very spacious and clean. The overall layout looked really good. They had a salon, gym, and movie room.

Michael

I went to Fairwinds - Rio Rancho. The staff was very friendly, very helpful, and it was very clean. I saw a one-bedroom apartment, it was very clean, it was kind of small, and they seemed to have a nice dining room. The prices were pretty high and I couldn't afford to move there. They gave me a sheet of paper of all the things that they have, like going to Walmart, going on bus rides, and going to some places.

Happy

My parents moved into Fairwinds - Rio Rancho. I think they've been happy there. They're still adjusting, but the medical staff has been very helpful, there are a lot of activities offered, and their place is nice. The one downside is that the food isn't great. They have more activity options than most. There's a movie theater, a nice gym, a small library, they provide transportation, there's a bus, and they have a dining room as well as a bistro for dining. I think the staff seemed happy there. Most of them seemed like they enjoy their job; there's a lot of people that have worked there for many years.

Karen

Fairwinds Rio Rancho is the place that my mom selected, and she's going to be moving in there. The place is fantastic. From the moment we walked in, everyone in the staff, from the cleaning lady to the driver greeted us with a smile. It was like a wonderful, cozy, homey and friendly feeling from the beginning. We selected a small 1-bedroom for my mother. I like the way that it's laid out and it's configured so she could bring her furniture with her. She originally wanted a studio but their studio was a little too small for what she wanted to bring with her. I like the way the rooms were decorated. The one-bedroom we selected was very nice and airy. It was very nice and had a good feeling. We had lunch there and the food was excellent, we were very pleasantly surprised. They have arts and crafts, bingo, a pool table, a musical group coming in, things like that. My mother will be in the assisted living although she needs very little assistance as of now.

CT

Fairwinds - Rio Rancho's staff was very nice, helpful, and friendly. The people in the independent side loved it there. The amenities are great and I was very impressed. They also have transportation. The rooms are very nice.

Harold

Fairwinds - Rio Rancho is fair to really good. They also have a nice facility. They provide food for my parents, but I take care of everything else, which is my choice. They do the cleaning of the floors and bathroom. They provide the service, but it's an additional charge. If you want your laundry done, they'll do sheets, but that's it. They charge extra for clothes. The staff is excellent and react to what you ask them about, but on some occasions, you have to prod them to get them to do something. The food is marginal like most assisted living centers.

Stacey

My parents moved into Fairwinds. I think they're really friendly, and it's beautiful. The amenities they're using are the beauty shop and the driver. The food has not been the best, and they have run out of the specials often. They're in a spacious one-bedroom with a very high ceiling. They have a nice courtyard in the backyard. The staff is very nice.

Laura

The residents at Fairwinds Rio Rancho were healthy and nice. The staff was fantastic. They had beautiful rooms and several different floor plans, which were really nice. Their food was beautiful. They had a big Thanksgiving meal that they invited me to, but we didn't eat. They told me I could come back any time and eat there to see what their food is like.

E.W.

Fairwinds in Rio Rancho has everything that I was looking for. The staff was very good, helpful, and accommodating in showing me what I asked for. The community is up on a hill and away from the traffic, which is what I wanted. They just won't have any apartments available for a few years on the first floor. They have a movie theater, library, exercise room, luncheon dinner facilities, and they take residents to stores and to the doctor.

Susan

Mother and I looked at several facilities and when we talked with the staff and saw the gorgeous bright dining room and had several of the residents say "hello", we knew we had found the perfect place for Mother. They were over the top when it came to helping Mother get adjusted. The day she moved in, they had balloons and a big "welcome home" banner hanging in her room...of course, both of us burst into tears....tears of appreciation...

Terri

I loved working with Sharon to find a place for both my parents. Fairwinds was clean, had a happy activity level, and multiple options for care levels. I know my parents will be safe and well-cared for here. As I live in Colorado, I wanted reassurance that my mom and dad would be happy, healthy, and safe in their new home. Fairwinds provides all that and more.

Marcie

Fairwinds is very well-laid out, secure, and clean. They have a lot of activities, and the place is really nice. On Fridays during the fall, they would have a Sunday football party. I met their trainer for dancing and any kind of exercise that would help. The apartment was very clean and roomy.

caring-3616

Fairwinds - Rio Rancho was great. The problem was it was too big, and my brother got lost in there. If he had participated, I think he would have loved the place, but he just held up in his room, went down for his meals, and sat by himself because they had restaurant style dining, and the food was excellent. There wasn’t anything wrong with Fairwinds. It just wasn’t the right fit for him, and it was too big of a facility. They had a lot going on down there; he just didn’t participate.

Paula041064

Fairwinds-Rio Rancho is a great place that's reasonably priced for my mother's services. We picked Mom a $2,400 a month studio combined with an additional $200 a month of extra services, but these include an enormous amount of stuff. There is a menu of additional services that you can pick from such as medication, inhalers, and showering. There are also elevated services that become available as needs become necessary. My mom came down with a horrible gastrointestinal sickness and shortly after that, other residents started coming down with the same sickness, so they locked down and quarantined the entire building to stop it. It took a couple of weeks, which was hard on the staff, the residents, and the families, but I appreciate the fact that they were so diligent to make it stop.

Provider Response

Ruth638700

Fairwinds was wonderful. The residents were active, engaged, and fun. We looked at their apartments. Although they were a little dated, they were clean and the roomiest we've seen. It was the most reasonably priced of the ones that I visited. The location was great for me. It had a homey atmosphere. The residents were involved in all kinds of activities and had fun. I took my parents for dinner there. The food was superb, and the wait staff was really good. I would recommend them.

Mogens

We moved in at Fairwinds - Rio Rancho. The place is satisfactory but costly. The staff are professional and very friendly. We get all of our meals here, which is a plus.

Provider Response

Patricia775845

At Fairwinds, the staff is extremely friendly and responsive. The environment is very social. The meal times are longer than in other places.

Wendy454888

I’m living at Fairwinds Rio Rancho right now. It’s very elegant and very luxurious. The staff is very caring and very friendly. I live in a 720-square-foot apartment. It has one bedroom, a living room, a kitchen, and a bathroom. It’s a private room. The grounds are fine. It is probably the least expensive of the most luxurious places to live in.

Ruth086451

I think Fairwinds is a beautiful establishment. They have all kinds of activities for the people. We had lunch, and the food was good. It tasted good, and there was a variety. Food wasn’t just brought on the table.

RH136278

Our tour at Fairwinds went really well, and we were impressed with the facility. The rooms were nice-shaped and were nice space-wise. The space was used very well and wasn't dead space. We were impressed with the room and the staff, and it seemed to be very busy like everybody was doing something, going here and there, so it seemed very well. I feel that the package they give was very informative, they answered any questions we needed to know, and pretty much everything is a really good facility as far as the care for elderly, their doctors, the care-giving, and the stages. I was very impressed.

Debbie614043

Fairwinds - Rio Rancho is excellent, and my dad is there. The facility is very manicured, well-kept, modernized, and remodeled. It is very easy to get around and maneuver through. It's a nice facility. There is a ton of activities on the calendar. The food is great. They offered us several free meals when we came to visit. I would highly recommend it.

TKMiles

Ditto on all the other reviews, however, the monthly rental rates are not as prohibitive as others in the ABQ area. I visited many facilities in the area for my Mom, and I fell in love with Fairwinds because of the positive happy energy I felt the moment I walked into the front doors. All the residents seemed very happy and well taken care of. The food was great and the apartments were sunny, clean, modern and inviting, I was impressed with the amenities, including the transportation, and the management staff were very personable. I also like the fact that it feels very safe. The property is very well taken care of. I would love to see my Mom as a resident at Fairwinds, as she lives in Rio Rancho and would not have to transition out of her community, and I think she would be happy here.

Maxinne

I was very impressed with Fairwinds. The only reason that I didn't choose it is that their community is a little more active than my mother, and so there weren't quite as many things for her to do.

Vickie14

The friendliness of the staff at Fairwinds impressed me the most. They offered many activities, like exercise classes. There was a bistro off the lobby, and the food was excellent. Residents and staff stopped and talked to us. The staff and residents were extremely happy and interactive with each other.

APhillips1

Fairwinds - Rio Rancho had an awesome representative. I enjoyed the facility, it is a very busy place. The lobby area to the dining area is more like a restaurant. They have a fairly big menu. They allow you to eat anytime you wish to which is a big feature for me. They have a lot of people who will assist you. The staff was nice, and friendly. Parking was an issue though.

caringfamilymember1

We chose Fairwinds - Rio Rancho because it's pet friendly, and it seems to serve all of my wife's needs. They have a restaurant inside, and a bus service that will take them anywhere. They have outings everyday if you want to go to a casino, grocery store or doctor's appointments. The food is good if you go there once, but then it gets routine. They have a daily special, and then everything else is the same everyday. They provide two meals per day, lunch, and dinner; which are part of the rent. You can also buy breakfast if you want or you can just have oatmeal or a bowl of cereal. She has a refrigerator, and a microwave in her room. They can improve on responding to requests. There are a couple of things that I questioned. The remote of the TV didn't work; I requested for her to get a new one. It's been two weeks, and she still doesn't have a new one. I've contacted the general manager a couple of times for this kind of stuff, and it gets handled right away. She has been there for two months now.

EE

Fairwinds - Rio Rancho was very nice. They are in an area that has less traffic and a lighter population. I felt much more comfortable in this facility than other places I visited. It is pretty good but very expensive. The staff was just as nice as could be and very accommodating. The residents seemed happy to be living in this facility.

Caring107266450

Fairwinds was excellent, beautiful, and very nice. It offered everything my mother needed like transportation services, and their transportation policy kind of throws on it. My mother wanted to drive. She goes to her activities, and there is an extra fee for that but that’s fine. Fairwinds offers that, and the other facilities did not.

Marion19

I just looked online and found Fairwinds - Rio Rancho and thought it might be in my price range. The staff were very nice. The rooms were very clean. The dining room was very pleasant. They had movies, Bingo, a lot of different groups that did things, and exercise. The facility seemed to be pleasant and comfortable. I was really impressed.

Clarence6

Fairwinds is very nice, but it is expensive and it doesn't have continuing care. The staff was very nice. I looked at the menu and it was outstanding. The rooms were very nice.

Cyndi3

I had a one-time tour at Fairwinds Rio Rancho. The place is not brand new, but it has been remodeled, and it's very well kept. They have a restaurant-style dining place. The place really seemed very nice. The sales person was very friendly and the residents seemed to be healthy and well taken cared for. They have small group activities when I visited there and it looked good. The price is also a good deal.

Martha13

We had mom at Fairwinds. The rooms and the people were very nice, but the other service staff seems to have no direction.

Marilyn8

We thought Fairwinds just seem to fit my mother-in-law's needs better. It's so close to my brother-in-law and he's able to visit her quite often. The facility was fabulous. There's no other word for it. It was just first class for what they charge. The cafeteria was beautiful, the staff were so nice to the residents. The residents have an option or a menu and they were able to choose what they wanted to eat. It's very, very elegant. It was not like an old folks home at all. My mother-in-law is almost 99 and has severe dementia. She passed away, but we were there with her a week. She had a beautiful apartment, and so well taken care of. Their attention to the residents was just amazing. They had a full-range of activities like card rooms. I could have live there. I would definitely recommend this facility.