Manorcare Health Services - Washington Township

I’m not happy with this place at all. My family member came to this place with an illness and thought that they would be in a room by themselves to recover, but that was not the case. Then was told that NO visits, but the roommate had over 3 visitors. The family is very upset about all this So I DO NOR RECOMMEND THIS PLACE AT ALL.

My father is in ManorCare Health Services. He's in rehab. They seem to be taking very good care of him. As of today, they have locked out visitors because of a COVID-positive patient. He has been there for twelve days now. The staff members are very friendly and very engaging with the family when they come in. They give us regular updates. I would give the food a "four" because he is eating the food like crazy. I don't know about activities other than the physical therapy and just the therapy that he is getting. The facility is very nice, modern, and well kept. He has a private room and it's very spacious. They're doing everything that they can to keep him as comfortable as possible. The location is close to a hospital, and it is close to the family.

My mother is in ManorCare Health Services-Washington Township for rehab. So far, so good. The people working there are very nice. When she went in, she had COVID, and they told me she was coughing a lot while she was eating. She's on puréed food due to the coughing, and she's really not happy about that. I've been in there to drop off clothes, and I followed her to the doctor with the ambulance. I've only been in the waiting room and the reception area. The facilities outside are clean and well kept. The inside is very bright, the reception area is very bright and very clean, and they have a sidewalk in the entrance area. My mother said there are a lot of windows in her room.

My beautiful smart, mentally sharp aunt died there this week after 2 weeks coming in with a foot fracture. She was given OxyContin for pain when she didn't express any significant pain to us. She was waiting to hear if she would have surgery and the doctor decided against it. Prior She never took even an aspirin for any pain before. She just wanted to go home. Over Christmas holiday, Immediately upon arrival there, the staff lost her hearing aid and blamed her for not having them when she arrived. We all knew she had them she never takes them out. She was sadly unable to hear when we called. She said she felt she was unable to communicate. She called 2x in the morning this week saying I'm going to die in here calling at 6:30am when she sounded less drugged. By the afternoon call she sounded better and couldn't remember a thing. It was clear she was drugged, slurred speech and not her personality. Her immediate family was trying to get her out. As it was covid they wouldn't let anyone in. No food could be delivered. She said the food was terrible and normally she never complained about anything. It sounded like they were drugging her pretty hard over Christmas. Since OxyContin is a known heart destroyer and she only had a foot fracture These medications are not appropriate treatment for the elderly. Why did they drug her like this? My frustration is also with the lack of care with helping her get new hearing aids or a temporary amplifier after 2 weeks is pure disgust. I doubt her heart at 93 could take the oxycontin. What doctor would have prescribed that?? Hard to believe she is gone. A foot fracture after all over Christmas ends like this during covid. Not letting family members in to advocate is not working. They could be doing anything to them. There should be on camera access at all times and a call or e-mail with a daily update on all medications and responses. This place failed in the absolute worst way. Shame on you.

PRO: Physical therapy is excellent. CONS: Medical care is horrible. Twice told to go in the diaper instead of being taken to the restroom. Call button is worthless. You can hear the ringing and see the lights flashing at the nurses station but no one moves to respond. Occasionally someone would turn the call light off saying they'll be right back but don't do anything or return. Watch your meds to make sure you aren't being given anything different. Some aides are better than others. Seat is not lifted if and when the toilet is cleaned. Food is not appealing or tasty and portions are small. Called to have food delivered and asked visitors to bring food. Activities director tries but most patients are not mobile so it means bringing them to and from activities. Ended up in the hospital. My old and new roommate came from Manor Care. Seems to be a revolving door between the hospital and Manor Care. Feel like the goal is to move patients from rehab to long term care. I was physically better when I got there than when I left. As soon as I could, I returned home and continued therapies at home. Doing much better at home. Will not go back to that facility.

I am very close with my Grandmother, so when tragedy struck, it was a devastating blow! Back in January, she had a sudden massive stroke, hitting both sides of her brain. Spending over a week in the ICU, her diagnosis was not all that positive, but there was hope. Hope is what you have to hang on to! I knew my Grandma could hear me, understand me, and feel various movements, as we communicated any way they we could, although she lost her ability to speak, swallow, eat, and walk. On the 8th day in the hospital, we were told that the acute rehab that we put in for would not accept her because she had to be able to do certain things. Again, another blow when your priority is getting her better when you know she wants to! We ran out of the hospital and desperately went rehab to rehab on a mission to find where she would focus the next part of her journey in. When we arrived at Manor Care, the one manager offered us much hope, showed us around, answered all of our questions very straight forward, and wecolmed me being there every step of the way with open arms. I even randomly went up to residents and asked them what they thought if the place. Not one said they didn’t like it. We knew this was the one! I was with her every single day, so I considered myself a resident as well, and we made the most of every day:) We spent the next (almost three months) in this place that I will always be grateful for. Was everyone perfect all the time? No. There will always be some things that you may not like, but the positive here for us far outweighed the bad. Many of them were always there wheb I had a concern, needed something in our room, or anything. Some of the CNA’s, nurses and therapists have truly become our friends. I just wanted her to get better, and it was my mission to be by her side through this. My Grandma now speaks, eats, walks and is that strong, independent super human I knew she was! She has worked so hard every step of the way as I cheered her on. To everyone at Manor Care that made our stay a blessing, we are forever grateful! I wanted so much for my Grandma and felt so helpless, but never gave up. Her story and the support we had is something that will forever leave an imprint on my heart. Kelly, John, Lisa, Samuel, Rowe, Brittany, Linda, Kendra, Edie, Tiara, Melissa and ALL of those who made a positive difference in my life (and hers!), I genuinely will be thankful for the rest of my life. THANK YOU!!!

1/24/19 To Whom It May Concern: I am writing this letter to extend my appreciation for the hard work and dedication of the employees at ManorCare, Washington TWP> My sister/friend was admitted to ManorCare in December of 2018, no matter what time day or night that I came to visit I would see firsthand the attention and care that the staff afforded her for the limited amount of time that she had left on this earth. Giavanni expired on 1/9/19 and I can truly say that she was treated with dignity and care by your Nurses, LPN’s, Technicians, and anyone else who came in contact with her or our family that day. During her stay she had good and bad days because of her illness which put her in a lot of pain however the staff was always on the ball to make sure she did not suffer through it all. I would like to personally thank Nurse(s) Cheryl, Brooke, Susan Ed and Kyisha for all of their hard work and dedication as well as all of the CNA’s, Khadijah, Kendra, Hospice Care and several employees whom I did not come to know personally but they were there for Giavanni. I have been to several nursing/rehab facilities over the past few years and I have NEVER seen teamwork like I saw at this facility. There were even a few employees who would come in on their day off just to stop in and say “hello” or check on Giavanni to see how she was feeling on a specific day. I am not sure who your supervisor(s) are or the CEO of your corporation but they should be extremely proud of the employees who work on the side of room 167. Although the circumstances were difficult for me I am truly glad to have come into contact with some amazing people during that time. I know that because of your compassion, care and dedication that Giavanni can truly rest in peace. Thank you for all that you have done and if I can ever be of assistance to any of you please do not hesitate to contact me. Once again, THANK YOU ALL! With Sincere Gratitude P. Mathes P.S. If I forgot to name anyone specifically in this letter please blame it on my head and not my heart. Love you all!

This place was horrible they don’t care about any of their patients so much that they leave patients dirty diapers on their chairs while the patients visitors are there. You couldn’t understand half of the staff when they were trying to talk to you or your loved one. The patient’s physical therapy ran out but they didn’t do anything about getting her out of the bed for almost 2 weeks. It was so bad they thought the patient could walk 150 feet with out assistance and the truth was they couldn’t walk 20 feet. This place was so bad that when the patient went home, she fell and was back in hospital within seven hours. I wouldn’t send my worst enemy here and most importantly DO NOT send your relatives here.