Manorcare Health Services - Washington Township

krystinagorman

I am very close with my Grandmother, so when tragedy struck, it was a devastating blow! Back in January, she had a sudden massive stroke, hitting both sides of her brain. Spending over a week in the ICU, her diagnosis was not all that positive, but there was hope. Hope is what you have to hang on to! I knew my Grandma could hear me, understand me, and feel various movements, as we communicated any way they we could, although she lost her ability to speak, swallow, eat, and walk. On the 8th day in the hospital, we were told that the acute rehab that we put in for would not accept her because she had to be able to do certain things. Again, another blow when your priority is getting her better when you know she wants to! We ran out of the hospital and desperately went rehab to rehab on a mission to find where she would focus the next part of her journey in. When we arrived at Manor Care, the one manager offered us much hope, showed us around, answered all of our questions very straight forward, and wecolmed me being there every step of the way with open arms. I even randomly went up to residents and asked them what they thought if the place. Not one said they didn’t like it. We knew this was the one! I was with her every single day, so I considered myself a resident as well, and we made the most of every day:) We spent the next (almost three months) in this place that I will always be grateful for. Was everyone perfect all the time? No. There will always be some things that you may not like, but the positive here for us far outweighed the bad. Many of them were always there wheb I had a concern, needed something in our room, or anything. Some of the CNA’s, nurses and therapists have truly become our friends. I just wanted her to get better, and it was my mission to be by her side through this. My Grandma now speaks, eats, walks and is that strong, independent super human I knew she was! She has worked so hard every step of the way as I cheered her on. To everyone at Manor Care that made our stay a blessing, we are forever grateful! I wanted so much for my Grandma and felt so helpless, but never gave up. Her story and the support we had is something that will forever leave an imprint on my heart. Kelly, John, Lisa, Samuel, Rowe, Brittany, Linda, Kendra, Edie, Tiara, Melissa and ALL of those who made a positive difference in my life (and hers!), I genuinely will be thankful for the rest of my life. THANK YOU!!!

Provider Response

Queenp62

1/24/19 To Whom It May Concern: I am writing this letter to extend my appreciation for the hard work and dedication of the employees at ManorCare, Washington TWP> My sister/friend was admitted to ManorCare in December of 2018, no matter what time day or night that I came to visit I would see firsthand the attention and care that the staff afforded her for the limited amount of time that she had left on this earth. Giavanni expired on 1/9/19 and I can truly say that she was treated with dignity and care by your Nurses, LPN’s, Technicians, and anyone else who came in contact with her or our family that day. During her stay she had good and bad days because of her illness which put her in a lot of pain however the staff was always on the ball to make sure she did not suffer through it all. I would like to personally thank Nurse(s) Cheryl, Brooke, Susan Ed and Kyisha for all of their hard work and dedication as well as all of the CNA’s, Khadijah, Kendra, Hospice Care and several employees whom I did not come to know personally but they were there for Giavanni. I have been to several nursing/rehab facilities over the past few years and I have NEVER seen teamwork like I saw at this facility. There were even a few employees who would come in on their day off just to stop in and say “hello” or check on Giavanni to see how she was feeling on a specific day. I am not sure who your supervisor(s) are or the CEO of your corporation but they should be extremely proud of the employees who work on the side of room 167. Although the circumstances were difficult for me I am truly glad to have come into contact with some amazing people during that time. I know that because of your compassion, care and dedication that Giavanni can truly rest in peace. Thank you for all that you have done and if I can ever be of assistance to any of you please do not hesitate to contact me. Once again, THANK YOU ALL! With Sincere Gratitude P. Mathes P.S. If I forgot to name anyone specifically in this letter please blame it on my head and not my heart. Love you all!

Provider Response

Ralph Q

This place was horrible they don’t care about any of their patients so much that they leave patients dirty diapers on their chairs while the patients visitors are there. You couldn’t understand half of the staff when they were trying to talk to you or your loved one. The patient’s physical therapy ran out but they didn’t do anything about getting her out of the bed for almost 2 weeks. It was so bad they thought the patient could walk 150 feet with out assistance and the truth was they couldn’t walk 20 feet. This place was so bad that when the patient went home, she fell and was back in hospital within seven hours. I wouldn’t send my worst enemy here and most importantly DO NOT send your relatives here.

Provider Response

Romeo210

My grandmother has been admitted to this facility multiple times for rehab where she was always treated with respect and dignity. Almost one year ago she decided that going home to her apartment was not the best choice for her care. As a big family we all decided that Manor care was the place for her. The staff treats her like their own family. She is provided care and ready for the day every morning at her wished time. She enjoys bingo and games in the activities department, she participates in resident council meetings where all concerns are made aware and addressed as soon as possible. The house keeping department ensures that her room is cleaned every single day, they come in with a smile and even stay to chat. Family functions are still capable due to the large lounges. The nursing staff has become a family to all of us. The doctors and nurses and nursing assistants make all changes and updates available to us right away! We know Grandmom is as happy as anyone in a facility can be, we are happy knowing that she is being properly taken care of!

cpx

My mom was at this facility twice. The care providers were fantastic and so caring. I thought the place was wonderful and my mom was content too. Thank you for all you do.

Provider Response

Relative

My wife was at ManorCare Health Services - Washington Township for short-term therapy. For some reason, I felt that the therapists did not know their patients' physical capabilities. Most of the staff members were excellent, but there would always be one or two slackers. My wife was very happy with the food. If she didn’t like something, they were more than willing to bring her something else. The place was cozy in a relatively smaller setting, and it wasn’t like you were going into an institution.

gal1947

My mom is presently in Manorcare Long Term Care. She has also been in the rehabilitation part of this facility twice., I couldn't say enough about the excellent Physical Therapy and Occupational Therapy. They understand what your loved one is going through and do a compassionate and thorough assessment of what each person needs. My Mother is 94 now and needed long term care. I chose this ManorCare because the doctor is an excellent Geriatric doctor. He realized my Mother was overmedicated and adjusted her meds. What a difference in her mental and physical status!! The whole staff from the receptionist to the Director could not be more helpful. The rooms are spacious and it's designed to let the sun shine in. It's very pleasant. The Dining and Café areas are also decorated with paintings It's very visually pleasing. Most of all the care that is given has been the best part of this experience. The Aides have been the most pleasant ones that I have encountered. They have been very respectful. Any questions I had were answered at the nurses station and I was able to see the doctor(Bryman) without any problem. This place runs as smoothly that you coud hope for. All facilities have at least minor issues adapting to different residence but I honestly haven't had one even when my sister was in here for Rehab, There is a Social Worker who also helps in the transition process. I researched a lot of places and I'm glad I chose ManorCare of Washington Township. Thank you ManorCare of Washington Township!

Provider Response

Ginger003

My friend's Mother was a patient in Washington Twp. for rehab. I went with her to visit one day and we found her Mom soaked with urine and feces. Her lunch tray was sitting far out of her reach unopened (this was a 2:30pm). She had not been washed or her linen changed, and she told us she was in pain. My friend was so upset and asked to see a supervisor. The nursing staff acted like they couldn't care less. They were unable to locate a supervisor, and my friend said to get the Director of Nursing immediately. After waiting more than 40 minutes, the Director of Nursing approached my friend asking what the problem was, and when told, stated, "as you can see, we are very short staffed. We will get to your Mother as soon as possible." There was no apology, no attempt to rectify the situation, no sense of compassion or caring exhibited towards my friend who was so upset for her Mother that she was crying. This facility is horrible and should be shut down and the Director of Nursing should be fired, along with the nurses and aides on that unit. Horrendous conditions, and the administration only had excuses.

Annie67

Unfortunely, I happen to be a resident of this facility only for " five" days in the rehab section, I would not recommend mannor care for any one not even a stray animal that walks the streets of our city's in the us. I had a complete hip replacement a week ago Monday at Elmer hospital. Elected to become a resident of mannor care for my pt, well first mistake and last. Upon my arrival I placed on my bed with all of my belongings at 2:15 ,at 2:30 rang for an aid. Due to the fact needed to use the rest room, at 3:15 someone came in , now understand was not permitted to get in and out of bed or walk without asststance, so I was screwed. Must be in bed with an large hard sponge object that needs to stay between my legs to keep my new hip straight. Wow at 3:15 was permitted to relieve myself at any rate long story short ,pt was one day after my daughter raised hell. Food bad, care bad at any rate am so happy my daughter got me out of their. God knows what would have happen . Dirty, dirty dirty my brother in law had to clean the rest room so I could use it . My daughter took care of my bed sheets my sister and family members took care of my food needs. The way the aids talked to the the old folks was unbelieveable and unacceptable. I have to rate it and will give it a one star but that is to good

JaJohn

As long as you need little assistance and don't care about cleanliness or what you eat this may be an acceptable facility. They are understaffed and either can't or won't respond quickly to call buttons. I've heard multiple elderly people in their rooms yelling for help. It was heart breaking. The staff will tell patients "to go in their diaper" when they ask to go to the bathroom. Then leave them sitting for hours in a wet diaper. I've picked up trash off the floor nearly every time I visited which is minor considering all the other issues I saw. If someone you love needs extensive care this is not a place I would recommend.

Ruth84

My father has been there for 4 years now and he loves it. He said he is happy with his apartment (as he calls it). He is treated excellent and I wouldn't take him out of there because none of his children are able to take care of him. My sister and I visit him once a week and he usually tells us after we get there okay you can go now. The people are very nice and caring and they have things that keep the residents occupied. I thank God for allowing him to be placed in this long time care facility.

Judith28

I visited Manor Care, and I certainly don't want to be there myself. The food was very bad, and there wasn't a very good variety. When I was there, they brought the food in and asked me a couple of times if I wanted to try it, I looked at it, and I thought there was no way I wanted to try it. They seemed to be inadequate where the care was concerned. They seemed to be very understaffed. They could have more help. However, the rooms were lovely. They were nice and roomy. They had activities that seemed to be very pleasant, and the grounds were very nice too. It was clean, and I think they did a decent job of keeping the place clean, because it did not smell like urine.

Margaret W.

I probably would have given 5 stars, but I'm only visiting several hours a day and I'm sure I don't see nearly everything that goes on. I have been very favorably impressed by the whole facility--bright, clean, and spacious. My mother is in a private room and it is large and comfortable. Any help that I have had contact with has been helpful, pleasant, and knowledgeable enough to answer any of my questions. Several employees have actually gone out of their way to introduce themselves when they realized that I was the daughter of their patient. I show up at random times during the day and my mother, who, by the way is 91, is always appropriately dressed and groomed as well as possible under the circumstances. My rating could very well change to 5 stars by the time this ordeal is over. I am so pleasantly surprised.

singer11

This facility seems to keep it's long term patients emotional, physical and spiritual health all in mind. I have been there with my Church to perform services for the residents (as our church does once a month) and the residents all seem to be very well taken care of and happy for the most part. There are times when a person goes to the facility just for rehab perhaps after a stroke or other event, but then there are people that live there full time and they are all treated with dignity and respect. Some times the older folks who seem to be permanent residents get emotional at our hymn sings and the girl that works for the facility and coordinates the services is always there to try to comfort them as best she can. The faculty is clean,well lit and welcoming. Actually one of my distant relatives also stayed in this place for a short in and she had nothing but good things to say about everyone.