Manorcare Health Services - Washington Township

I am very close with my Grandmother, so when tragedy struck, it was a devastating blow! Back in January, she had a sudden massive stroke, hitting both sides of her brain. Spending over a week in the ICU, her diagnosis was not all that positive, but there was hope. Hope is what you have to hang on to! I knew my Grandma could hear me, understand me, and feel various movements, as we communicated any way they we could, although she lost her ability to speak, swallow, eat, and walk. On the 8th day in the hospital, we were told that the acute rehab that we put in for would not accept her because she had to be able to do certain things. Again, another blow when your priority is getting her better when you know she wants to! We ran out of the hospital and desperately went rehab to rehab on a mission to find where she would focus the next part of her journey in. When we arrived at Manor Care, the one manager offered us much hope, showed us around, answered all of our questions very straight forward, and wecolmed me being there every step of the way with open arms. I even randomly went up to residents and asked them what they thought if the place. Not one said they didn’t like it. We knew this was the one! I was with her every single day, so I considered myself a resident as well, and we made the most of every day:) We spent the next (almost three months) in this place that I will always be grateful for. Was everyone perfect all the time? No. There will always be some things that you may not like, but the positive here for us far outweighed the bad. Many of them were always there wheb I had a concern, needed something in our room, or anything. Some of the CNA’s, nurses and therapists have truly become our friends. I just wanted her to get better, and it was my mission to be by her side through this. My Grandma now speaks, eats, walks and is that strong, independent super human I knew she was! She has worked so hard every step of the way as I cheered her on. To everyone at Manor Care that made our stay a blessing, we are forever grateful! I wanted so much for my Grandma and felt so helpless, but never gave up. Her story and the support we had is something that will forever leave an imprint on my heart. Kelly, John, Lisa, Samuel, Rowe, Brittany, Linda, Kendra, Edie, Tiara, Melissa and ALL of those who made a positive difference in my life (and hers!), I genuinely will be thankful for the rest of my life. THANK YOU!!!

1/24/19 To Whom It May Concern: I am writing this letter to extend my appreciation for the hard work and dedication of the employees at ManorCare, Washington TWP> My sister/friend was admitted to ManorCare in December of 2018, no matter what time day or night that I came to visit I would see firsthand the attention and care that the staff afforded her for the limited amount of time that she had left on this earth. Giavanni expired on 1/9/19 and I can truly say that she was treated with dignity and care by your Nurses, LPN’s, Technicians, and anyone else who came in contact with her or our family that day. During her stay she had good and bad days because of her illness which put her in a lot of pain however the staff was always on the ball to make sure she did not suffer through it all. I would like to personally thank Nurse(s) Cheryl, Brooke, Susan Ed and Kyisha for all of their hard work and dedication as well as all of the CNA’s, Khadijah, Kendra, Hospice Care and several employees whom I did not come to know personally but they were there for Giavanni. I have been to several nursing/rehab facilities over the past few years and I have NEVER seen teamwork like I saw at this facility. There were even a few employees who would come in on their day off just to stop in and say “hello” or check on Giavanni to see how she was feeling on a specific day. I am not sure who your supervisor(s) are or the CEO of your corporation but they should be extremely proud of the employees who work on the side of room 167. Although the circumstances were difficult for me I am truly glad to have come into contact with some amazing people during that time. I know that because of your compassion, care and dedication that Giavanni can truly rest in peace. Thank you for all that you have done and if I can ever be of assistance to any of you please do not hesitate to contact me. Once again, THANK YOU ALL! With Sincere Gratitude P. Mathes P.S. If I forgot to name anyone specifically in this letter please blame it on my head and not my heart. Love you all!

This place was horrible they don’t care about any of their patients so much that they leave patients dirty diapers on their chairs while the patients visitors are there. You couldn’t understand half of the staff when they were trying to talk to you or your loved one. The patient’s physical therapy ran out but they didn’t do anything about getting her out of the bed for almost 2 weeks. It was so bad they thought the patient could walk 150 feet with out assistance and the truth was they couldn’t walk 20 feet. This place was so bad that when the patient went home, she fell and was back in hospital within seven hours. I wouldn’t send my worst enemy here and most importantly DO NOT send your relatives here.

My grandmother has been admitted to this facility multiple times for rehab where she was always treated with respect and dignity. Almost one year ago she decided that going home to her apartment was not the best choice for her care. As a big family we all decided that Manor care was the place for her. The staff treats her like their own family. She is provided care and ready for the day every morning at her wished time. She enjoys bingo and games in the activities department, she participates in resident council meetings where all concerns are made aware and addressed as soon as possible. The house keeping department ensures that her room is cleaned every single day, they come in with a smile and even stay to chat. Family functions are still capable due to the large lounges. The nursing staff has become a family to all of us. The doctors and nurses and nursing assistants make all changes and updates available to us right away! We know Grandmom is as happy as anyone in a facility can be, we are happy knowing that she is being properly taken care of!

My mom was at this facility twice. The care providers were fantastic and so caring. I thought the place was wonderful and my mom was content too. Thank you for all you do.

My wife was at ManorCare Health Services - Washington Township for short-term therapy. For some reason, I felt that the therapists did not know their patients' physical capabilities. Most of the staff members were excellent, but there would always be one or two slackers. My wife was very happy with the food. If she didn’t like something, they were more than willing to bring her something else. The place was cozy in a relatively smaller setting, and it wasn’t like you were going into an institution.

My mom is presently in Manorcare Long Term Care. She has also been in the rehabilitation part of this facility twice., I couldn't say enough about the excellent Physical Therapy and Occupational Therapy. They understand what your loved one is going through and do a compassionate and thorough assessment of what each person needs. My Mother is 94 now and needed long term care. I chose this ManorCare because the doctor is an excellent Geriatric doctor. He realized my Mother was overmedicated and adjusted her meds. What a difference in her mental and physical status!! The whole staff from the receptionist to the Director could not be more helpful. The rooms are spacious and it's designed to let the sun shine in. It's very pleasant. The Dining and Café areas are also decorated with paintings It's very visually pleasing. Most of all the care that is given has been the best part of this experience. The Aides have been the most pleasant ones that I have encountered. They have been very respectful. Any questions I had were answered at the nurses station and I was able to see the doctor(Bryman) without any problem. This place runs as smoothly that you coud hope for. All facilities have at least minor issues adapting to different residence but I honestly haven't had one even when my sister was in here for Rehab, There is a Social Worker who also helps in the transition process. I researched a lot of places and I'm glad I chose ManorCare of Washington Township. Thank you ManorCare of Washington Township!

My friend's Mother was a patient in Washington Twp. for rehab. I went with her to visit one day and we found her Mom soaked with urine and feces. Her lunch tray was sitting far out of her reach unopened (this was a 2:30pm). She had not been washed or her linen changed, and she told us she was in pain. My friend was so upset and asked to see a supervisor. The nursing staff acted like they couldn't care less. They were unable to locate a supervisor, and my friend said to get the Director of Nursing immediately. After waiting more than 40 minutes, the Director of Nursing approached my friend asking what the problem was, and when told, stated, "as you can see, we are very short staffed. We will get to your Mother as soon as possible." There was no apology, no attempt to rectify the situation, no sense of compassion or caring exhibited towards my friend who was so upset for her Mother that she was crying. This facility is horrible and should be shut down and the Director of Nursing should be fired, along with the nurses and aides on that unit. Horrendous conditions, and the administration only had excuses.