Bridgeway Care And Rehab Center At Hillsborough

PM0723

The doctors and nurses of Bridgeway Care And Rehab Center At Hillsborough are OK, but the CNA care is not good. Mom has had heel wounds. They don't lift her heels off the bed. They have no form of entertainment, and the food is horrible. They're not moving her quite often, and they're not cleaning her as well as they can, but I think they are just short-staffed. The staff is nice. It's just that, for $14,000 a month, it's a lot ,and you're not getting the care that's needed. The facility is clean and they have activities for some people, but not for everybody. For the most part, they just keep Mom in bed, and they don't do activities for her. I even have her CD player there with her CDs, and they don't even play it for her. They just turn on the television and put on whatever they want, and she's not connected to it. It's like they just don't care. It's just whatever is easier and suitable; they're just not taking into consideration her needs. It's not worth the money. I know they're paying their people a lot (people need to get paid), but I'm paying a whole lot for little care, and it's very stressful.

Reviewer#LD072523

We liked Bridgeway Care and Rehab Center at Hillsborough very much. It was one of the newer and cleaner places. It had large windows and a high ceiling in the lobby, and it just felt very airy. The rooms were much larger than the place that my sister is in now. The bedrooms were shared and the bathroom was only shared by those 2 people. The bathroom was huge and it got a huge walk-in shower and they provided the shower chairs and the commodes to go over the toilet so that they have arms and they can stand easily. The showers have all kinds of rails in them for safety. The furniture was new and it looked very comfortable. They provided flat-screen TVs for all the residents. I've visited at times when most of the residents were in activities. So, I've seen them playing bingo and Family Feud. The schedule for the activities was extensive and they all looked so happy. They explained to us that they have a printed menu and the residents will have a choice, and it's also online. So, I can just go online and read the menu to her so she can have a choice. Their rehab facility was pretty large and it had a lot of machines.