Complete Care at Cedar Grove

Eaglle 64

The room my mom was in at first was ok but as a former housekeeping staff member at the Veterans affairs hospital i can tell you it is below industry standards especially the floors very dull and needs polishing. They woke my mom up at 10pm and told her that they were moving her to the long term treatment side on orders from the big boss. The room she is in is a one person room which they have have converted into a two person room which has made the room very small and cramped two twin beds cramped into a very tiny and space no room for either patient to have more than one visitor unless they go to the day which is very filthy tables always need cleaning chairs and tables need to be changed as they are old and outdated floor is dirty needs to be scrubbed and waxed no air conditioning on one day i visited it was 88 outside the dayroom temp had to be at least 90 Patients were both suffering the effects from the heat no ventilation at all patients state there was a large fan present but they don't know what happened to it. Nursing staff was nonchalant non responsive to complaints about this issue as they just sat at computer station fixated on their personal cell phones. Interactions with RN Nursing staff is horrible they are very slow reacting to any issue that needs to be addressed and their number one go to excuse is that we are short staff. food is horrible i would not feed it to my pet. Their is no communication between dietician staff and patient. only community event i have seen was recreation therapy she was very nice caring and concerned and engaged with the patients. At this point i would not recommend this place to anyone seekng care for their loved one.

Reviewer#DT0802

My parents have moved into Complete Care at Cedar Grove. I don't love the community, but it was just easier to put them all together. I absolutely would not recommend it. I'm screaming at them, cracking skulls every day, and they do it. But I just feel awful for all the people there that don't have somebody like me advocating for them. They've got two aides for 56 patients. How did two people take care of 56 patients? The physical appearance of the community kind of looks like what you'd see in a horror movie about a nursing home or a mental institution. It's a little bit scary. They don't clean it often enough. There's usually a pretty putrid smell of dirty diapers permeating the hallways. They're supposed to be renovating it, but they've been saying that for two years. There are a couple of nice rooms, but the vast majority are subpar. They lack a lot of basic materials. For example, if someone has an accident, they kind of have to sit in their own squalor for many hours a day. Those are some of the things in terms of the physical place. I've had some of my parent's food, and over the past couple of months, they've changed the menu to try to save some money. So, the food's not very good. It's not very healthy. It's sort of generic cafeteria food. There's more pasta, more rice, and there's like a spoonful of protein. Some staff members are wonderful, and others that don't care at all. Given the fact that everybody's overworked because they don't want to pay for enough people. I can't blame the health care aides when they have to care for 56 patients. How are you going to be excited about your job when you're overworked and underpaid? But there are some staff members who are great, and some that just don't care at all. It's like a little bit of a mixed bag. The food is a small portion, with very little protein. There's not much that's healthy about it. It's pretty awful. The whole place smells like a dirty diaper. In terms of value for money, I would give a zero. For my mom and my dad, I'm paying $30,000 a month. So, whatever is the lowest mark, I give the lowest mark for value.

Donna

Waterview Center is nice. It's not a bad place to be. The only thing I don't like is on account of this virus they're not letting anybody out of their room. You can't go outside. I just feel confined being in my room. That's the only thing that I don't like, but I know why they're doing it, and I don't have a problem with it. The nurses and aides are all very wonderful. I don't really have a problem with that. It's just that sitting in this room day after day sometimes gets to me. I'm in a single room by myself, which I'm glad of, and it's enough for me for now. I can't complain about that, either. It's like a studio; there is no stove and no refrigerator. I've been depending on them for food. I have a TV, a dresser, a chest of drawers, a bathroom, and a closet. When I came here, they stopped the activities. The only thing that I was told was they had somebody come who played the piano, and if anybody wanted to sing along, they could. I know there were more activities besides that, but they had already stopped before I came here. They have a beauty salon, but they're not cutting anybody's hair now. They have a patio outside where you can sit, but they're not really bringing anybody outside to sit on the patio as far as I know. The staff is wonderful. I can't complain about the staff, either. It's a very nice facility. The building is very pretty on the outside. I'm kind of fussy with the food. There are some foods that I don't like how they make it, but that's not their fault, it's just me. I haven't done any activities aside from physical therapy.

Provider Response

Kimberly

Waterview Center is fine. I have no complaints, and I found it to be a good place for my aunt. They have all kinds of activities, the staff is very helpful, very kind, and very supportive. Her room is nice, a nice size, and she's in a room by herself. They have an exercise room, and a library. It was nice and clean, the staff was pleasant, and I have had no problems.

Provider Response

NJLC

There are a few aides, medical staff members and recreation workers in the Dementia Unit who are exceptionally loving, committed and effective. However, their work is sabotaged by Genesis' inability to hire other decent staff due to poor scheduling, planning, training and an abysmal lack of supplies. While at Waterview, we would not let a day go by without visiting our loved one. We are heartbroken for the residents who don't have advocates. We are angry at the administration who allows the most fragile of our society to be exposed to such pain at this sad point of their lives.

Provider Response

rats

Terrible place. Not clean, etc. Don't let a loved one go there, especially if they can't talk for themselves.

Provider Response