Complete Care at Cedar Grove

Offers Assisted Living and Nursing Homes

8 Reviews

536 Ridge Rd

Cedar Grove

07009

Complete Care at Cedar Grove

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3.3 8

Donna 2021-04-01 Waterview Center is nice. It's not a bad place to be. The only thing I don't like is on account of this virus they're not letting anybody out of their room. You can't go outside. I just feel confined being in my room. That's the only thing that I don't like, but I know why they're doing it, and I don't have a problem with it. The nurses and aides are all very wonderful. I don't really have a problem with that. It's just that sitting in this room day after day sometimes gets to me. I'm in a single room by myself, which I'm glad of, and it's enough for me for now. I can't complain about that, either. It's like a studio; there is no stove and no refrigerator. I've been depending on them for food. I have a TV, a dresser, a chest of drawers, a bathroom, and a closet. When I came here, they stopped the activities. The only thing that I was told was they had somebody come who played the piano, and if anybody wanted to sing along, they could. I know there were more activities besides that, but they had already stopped before I came here. They have a beauty salon, but they're not cutting anybody's hair now. They have a patio outside where you can sit, but they're not really bringing anybody outside to sit on the patio as far as I know. The staff is wonderful. I can't complain about the staff, either. It's a very nice facility. The building is very pretty on the outside. I'm kind of fussy with the food. There are some foods that I don't like how they make it, but that's not their fault, it's just me. I haven't done any activities aside from physical therapy. I am/was a resident of this facility

5 5 1

Kimberly 2019-09-03 Waterview Center is fine. I have no complaints, and I found it to be a good place for my aunt. They have all kinds of activities, the staff is very helpful, very kind, and very supportive. Her room is nice, a nice size, and she's in a room by herself. They have an exercise room, and a library. It was nice and clean, the staff was pleasant, and I have had no problems. I am a friend or relative of a current/past resident

5 5 1

NJLC 2019-08-17 There are a few aides, medical staff members and recreation workers in the Dementia Unit who are exceptionally loving, committed and effective. However, their work is sabotaged by Genesis' inability to hire other decent staff due to poor scheduling, planning, training and an abysmal lack of supplies. While at Waterview, we would not let a day go by without visiting our loved one. We are heartbroken for the residents who don't have advocates. We are angry at the administration who allows the most fragile of our society to be exposed to such pain at this sad point of their lives. I am a friend or relative of a current/past resident

5 1 1

rats 2019-07-09 Terrible place. Not clean, etc. Don't let a loved one go there, especially if they can't talk for themselves. I am/was a resident of this facility

5 1 1

Seen it all now 2017-11-13 If you have a loved one with any type of Dimentia, look elsewhere for a nursing facility. My mother was there for 2 1/2 years and her daily staff was great. She received good care from her regular aids and I too grew very fond of them. However, the day room is understaffed resulting in residents being neglected. Administration does nothing about that. Good staffers are leaving every day. And administration does not understand what is needed when caring for dementia patients. This sickness has various phases and the patient goes through various moods. Every day is different and you must take one day at a time. BUT the administration does not want to deal with it... nor do they care. They will kick you out just so it does not become their problem. Their social worker is very condescending and is purely a "yes" man to the higher ups. it is a disgrace that our elders are treated with such disrespect. I am a friend or relative of a current/past resident

5 2 1

Caring7391 2015-01-26 My grandfather stays at Waterview Center. He had a bed, a blanket, and a pillow. They would clean his room every morning and every night before he went to sleep. Everybody is kind to him, and they treat him really good and nicely. The only problem is we ask them several times to bathe him because he would spit up a lot. We went everyday, and they told us that they do it, but he would always be dirty when we went to see him. I am a friend or relative of a resident

5 4 1

Katy2 2012-05-10 My mother suffered from end stages of Alzheimer's and received excellent care at this facility. Staff always was availabley to speak with and always answered questions promptly that I had. I am a friend or relative of a resident

5 5 1

dadook 2012-02-23 I visited this facility often to see a relative. The staff was pleasant and inside was set up nicely. I do however feel like they have a lack of communication between staff and resident care managers. I had an assigned list of permitted guests to be allowed to visit my relative and one day i visited and was advised another relative who was not on the listed was permitted to take my resident in care from the facility without providing a destination. I found that if they had better communication methods that this incident would not occur, my resident in care is not in the best of health and does not remember things often and could have been in danger with the person they allowed to sign him out of the facility. Sometimes friendliness isn't all that matters. Attention to detail and communication would be important and most certainly in their best interest to uptrain all staff in paying attention to what is on file and requests that are made in writing by the primary care agent for the members who reside at the facility. I had to remove my relative from the facility in fear that the unlisted person would visit and use my relative for personal gain. I am a friend or relative of a resident

5 3 1

536 Ridge Rd, Cedar Grove, NJ 07009

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Reviews of Complete Care at Cedar Grove

8 Reviews Write a review

Food

(4 Reviews)

Staff

(4 Reviews)

Facility

(4 Reviews)

Activities

(3 Reviews)

Value

(3 Reviews)

Assisted Living Reviews for Complete Care at Cedar Grove

April 01, 2021

By Donna

I am/was a resident of this facility

Waterview Center is nice. It's not a bad place to be. The only thing I don't like is on account of this virus they're not letting anybody out of their room. You can't go outside. I just feel confined being in my room. That's the only thing that I don't like, but I know why they're doing it, and I don't have a problem with it. The nurses and aides are all very wonderful. I don't really have a problem with that. It's just that sitting in this room day after day sometimes gets to me. I'm in a single room by myself, which I'm glad of, and it's enough for me for now. I can't complain about that, either. It's like a studio; there is no stove and no refrigerator. I've been depending on them for food. I have a TV, a dresser, a chest of drawers, a bathroom, and a closet. When I came here, they stopped the activities. The only thing that I was told was they had somebody come who played the piano, and if anybody wanted to sing along, they could. I know there were more activities besides that, but they had already stopped before I came here. They have a beauty salon, but they're not cutting anybody's hair now. They have a patio outside where you can sit, but they're not really bringing anybody outside to sit on the patio as far as I know. The staff is wonderful. I can't complain about the staff, either. It's a very nice facility. The building is very pretty on the outside. I'm kind of fussy with the food. There are some foods that I don't like how they make it, but that's not their fault, it's just me. I haven't done any activities aside from physical therapy.

Provider Response

Hi Donna, thank you for taking the time to leave a review for us at Waterview Center. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 03, 2019

By Kimberly

I am a friend or relative of a current/past resident

Waterview Center is fine. I have no complaints, and I found it to be a good place for my aunt. They have all kinds of activities, the staff is very helpful, very kind, and very supportive. Her room is nice, a nice size, and she's in a room by herself. They have an exercise room, and a library. It was nice and clean, the staff was pleasant, and I have had no problems.

Provider Response

Hello Kimberly, thank you; we appreciate your feedback!

Nursing Home Reviews for Complete Care at Cedar Grove

August 17, 2019

By NJLC

I am a friend or relative of a current/past resident

There are a few aides, medical staff members and recreation workers in the Dementia Unit who are exceptionally loving, committed and effective. However, their work is sabotaged by Genesis' inability to hire other decent staff due to poor scheduling, planning, training and an abysmal lack of supplies. While at Waterview, we would not let a day go by without visiting our loved one. We are heartbroken for the residents who don't have advocates. We are angry at the administration who allows the most fragile of our society to be exposed to such pain at this sad point of their lives.

Provider Response

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please contact our Compliance Department so we can further investigate.

July 09, 2019

By rats

I am/was a resident of this facility

Terrible place. Not clean, etc. Don't let a loved one go there, especially if they can't talk for themselves.

Provider Response

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please contact our Compliance Department so we can further investigate.

November 13, 2017

By Seen it all now

I am a friend or relative of a current/past resident

If you have a loved one with any type of Dimentia, look elsewhere for a nursing facility. My mother was there for 2 1/2 years and her daily staff was great. She received good care from her regular aids and I too grew very fond of them. However, the day room is understaffed resulting in residents being neglected. Administration does nothing about that. Good staffers are leaving every day. And administration does not understand what is needed when caring for dementia patients. This sickness has various phases and the patient goes through various moods. Every day is different and you must take one day at a time. BUT the administration does not want to deal with it... nor do they care. They will kick you out just so it does not become their problem. Their social worker is very condescending and is purely a "yes" man to the higher ups. it is a disgrace that our elders are treated with such disrespect.

January 26, 2015

By Caring7391

I am a friend or relative of a resident

My grandfather stays at Waterview Center. He had a bed, a blanket, and a pillow. They would clean his room every morning and every night before he went to sleep. Everybody is kind to him, and they treat him really good and nicely. The only problem is we ask them several times to bathe him because he would spit up a lot. We went everyday, and they told us that they do it, but he would always be dirty when we went to see him.

May 10, 2012

By Katy2

I am a friend or relative of a resident

My mother suffered from end stages of Alzheimer's and received excellent care at this facility. Staff always was availabley to speak with and always answered questions promptly that I had.

February 23, 2012

By dadook

I am a friend or relative of a resident

I visited this facility often to see a relative. The staff was pleasant and inside was set up nicely. I do however feel like they have a lack of communication between staff and resident care managers. I had an assigned list of permitted guests to be allowed to visit my relative and one day i visited and was advised another relative who was not on the listed was permitted to take my resident in care from the facility without providing a destination. I found that if they had better communication methods that this incident would not occur, my resident in care is not in the best of health and does not remember things often and could have been in danger with the person they allowed to sign him out of the facility. Sometimes friendliness isn't all that matters. Attention to detail and communication would be important and most certainly in their best interest to uptrain all staff in paying attention to what is on file and requests that are made in writing by the primary care agent for the members who reside at the facility. I had to remove my relative from the facility in fear that the unlisted person would visit and use my relative for personal gain.

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Medicare Provider Number: 315216
Ownership Type: For Profit Corporation
Date Certified: 10/01/2020

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Resident Capacity: 190

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About Complete Care at Cedar Grove

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Offering skilled nursing, medical and rehabilitative care for patients and residents. Whether for a short stay or for an extended period, our Clinical Care Teams are focused on implementing personalized care programs to facilitate recovery and improve well-being.

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