Colonial Hill of Rochester Care and Rehabilitation Center

The staff are a bunch of morons, letting a non relative make the decision of who can contact our family member. It is also seems this facility don't know who the supervisor on duty is or that there isn't one. I have never witnessed a facility like this run so poorly. if anyone from the New Hampshire health department is reading this I urge you to look into this place, it is a disaster and doesn't need to be in operation. If anyone has a family member in this facility I recommend you remove them and find a new facility. Anywhere but here.

Poor care from most of the staff, sometimes rude. Slow response times, up to an hour wait for a bed pan. Rough treatment, not considerate to needs of patients. Some staff were ok. This could all be due to staff shortage.. Still no excuse for the poor treatment and rough handling of patients. I would avoid this nursing home/rehab.

very responsive staff. We were happy with all staff members. Much better than we read about in other reviews

My nearly helpless 93 year old grandmother was incarcerated at this facility. We had her removed before her skin rotted off from them allowing her to lie in urine and feces for extended periods of time. I wouldn't let my dog be treated here. No stars at all - but the site made me click on at least one.