The Elms Care and Rehabilitation Center

Stefanie

I went to The Elms Care and Rehabilitation Center. It was an older building, but it was clean. It was very nice. You could walk in there, you didn't need a gas mask to walk down the hallways. They seemed to have enough staff for the number of residents. The residents all seemed very clean and very happy. It actually allowed the residents to smoke. They had an outdoor smoking area for those residents who smoked, which I thought was really, really interesting because most places are nonsmoking nowadays. But the building itself inside did not smell of cigarette smoke at all. So it was done very well. We walked by the kitchen. They were cooking food. It smelled delicious. And they actually had beds available. But we ended up not going there because the management. They were terrible. The woman running the place told me yes, they could take my husband. I needed to get information from the doctor and send it to them. I said okay. I got home, called my doctor, I said we need to send and fax all this to this woman. And we couldn't get a hold of her. We called and called and called and called, left messages left and right, both my doctor and myself. I always get a voicemail and never get a callback. It was two weeks from the time I visited the facility and finally, I got a call from a nursing home in Keene saying you've been leaving messages, this is not The Elms. And I'm like, this is the number the woman gave me. And, so the nursing home in Keene sends me, gives me the number, and I finally get a hold of the woman I met. And, she was like, "Oh, well, you know, I just, I don't have access to that email or that voice mail." I'm like, "What kind of place are you running here? If this is how you're managing this, I certainly don't want to put my husband in there." And then my doctor talked to her. She said to him, "I don't think this is a place for her husband." And he said, "Have you talked to his wife yet?" And she said, "No, I was hoping you'd do it." This is very unprofessionally run. It was terrible. The facility itself was adequate, and I thought it would be okay for my husband to be there, but with the manager, no. It's terrible. I feel bad for the people that are in there.

swmartel

Hello, My mother Violet D. was a resident there for about 1.5 years. I was fortunate enough to live local so pre-Covid stopped in several times a week to visit with her. She was an alzheimer's patient so she was unable to speak up for herself if anything was not up to par with her care but I never saw anything concerning. She was always clean and dressed when I arrived. She participated in the activities -she seemed very happy given the circumstances. During COVID we had weekly update calls which helped with the frustration of not being able to see her. Barbara was fantastic with keeping her involved with everything. They did allow me to be by her side when she passed in 2020 which I was very grateful for as I would have been more devastated if she had passed alone. They are short staffed and it does take time to get a response from a nurse - but this is the industry now. One person can only do so much and I watched the nurses run ragged with requests. They are doing (and did in my case) the best they can with what they have for staff. The patio they have for residents to visit with family/friends as well as just to get outside is very inviting and a great change in atmosphere from being inside the facility. My mother was in another facility before I moved her to the Elms and I found the Elms superior due to size and care.

Provider Response

Judith

I'm in a nursing home in Milford called The Elms Care and Rehabilitation Center. It's long-term care. It's good, but sometimes they are very shorthanded with the nurses and the LNAs. Sometimes when you use the call bell, it takes them a long time, like 20 minutes to half an hour. We're now eating in the dining room. Since the COVID, we were in our rooms having our meals. What I like the least is the bathroom is dirty. Sometimes, the meat is tough; you can hardly cut it. Our activities are going outside on our patio, and I like making puzzles, and I like reading. Sometimes, they make a schedule of activities, but then they change it because something else is going on.

Provider Response

honestsue

I was in the rehab section for physical therapy for knee replacement. No therapy, no answer to buzzer, medicine not on time or correct medicine, no one checks on you. The food was also terrible and cold. The place seemed unsafe and was not clean. They are short in staff so therefore you only see an aid at night who tried, no one in daytime and no answer when medication was needed. They never answer their phone and you heat it constantly ringing which also along with everything else keeps you from sleep or rest. THIS PLACE SHOULD BE CLOSED IMMEDIATELY.

Provider Response

Family is everything

This pandemic made it very hard to know what goes on behind the doors trying to get information is almost impossible on weekends because they don't answer the phone and when they do they act like you're bothering them. I could go on forever but what I will tell you is Barbara in activities and Mackenzie are the only two that actually advocated for my mom. So I suggest if you have a loved one there get a portal because it became our eyes and ears to see what really goes on there. It's too late for our mom but we did get her out of there so she could be hugged, kissed, loved and respected as she deserved. 💔

Provider Response

FallInNH

The Elms Care and Rehabilitation Center was great to my grandfather, myself and the rest of my family. The staff made everybody feel really comfortable, even with my grandfather being very tough to deal with at that point. He was there for a few weeks after he received treatment at the hospital for lung cancer. Sadly, he went home and received hospice care after and passed away shortly after. The staff at the assisted living facility was very wonderful to all of us.