Hillcrest Millard

Jonny Dough

The rooms are nice, as well as the rest of the building, however, there is a foul smell upon entering the building. Due to a scheduling error (so they say) no staff showed up for the overnight shift on Jan 20th, 2024 which left all patients alone for several hours. One of the patients called 911 when she needed help and couldn't get someone to answer her call light. Police had to come to her rescue and when they checked the entire building, they confirmed there was no staff at all in the building that night. Police got EMS workers to come stay with patients until they got ahold of the owner who eventually was able to call staff members to come in around 4:30 am. Due to a shortage of staff, there were many times that my family member put the call light on to get help and had to wait an hour or two for assistance. There were also a few times, nobody ever came to the room yet somehow the call light was turned off, (not by the patient) My family member came to this facility directly from the hospital to receive several weeks of much-needed physical therapy. The Doctor requested and Insurance approved a certain amount of hours of physical and occupational therapy per week. Was given a covid test minutes after arrival and was told it was positive and therefore quarantined to their room for 10 days. A nurse told me that all patients admitted to their facility from the hospital, come there with covid. My family member was not sick, not even a sore throat, yet supposedly came there with covid and could not leave their room nor go to the physical therapy room. I found it very strange that I didn't see a patient out and about in the community areas, library, game room, bistro area, etc... It appeared all patients were always in their room. Due to the staff shortage, it sure makes the mind wonder if all patients are truly testing positive, or is that a way to be able to keep the insurance money coming in without having the proper amount of staff needed to bring patients back and forth from the dining area, physical therapy room, and all other common areas It's easier to maintain a herd of cattle when they're corralled.