Spring Valley Health and Rehab

Jolina

My dad was a resident of Spring Valley Health and Rehabilitation Center. The facilities themselves looked decent and good. He just didn't have enough room to walk around in, and he's a person that can't sit around. At first, he was seeking to find a way out. He didn't have anywhere to go, and it got him frustrated. That's where he got a little bit frustrated and was getting a little bit pushing and things like that. That was the first place we tried, and it didn't work out. They said at first if he got back from the hospital and his meds were taken care of, that he could get back there. But apparently, they couldn't handle him. That wouldn't have been a good place for him anyway; but he's never had any issues, where he's at now. I think they had activities as well there, but as far as their memory care, they just had a very limited area or space. The rooms were nice, and they seem to be fairly clean. I didn't see any issues there. It was just mainly that the memory care was locked down because you can't just let them walk freely, but they didn't have any space or area much to wander. He just moved in there that morning, on that day. He got a little bit frustrated and aggravated; he was pushing a little bit and trying to go in other rooms, trying to get out. He was already kind of confused, to begin with, that morning when we were trying to get him in the facility. It just started a snowball effect, and then he eventually had to be taken by the ambulance back to the hospital. It didn't work out well at all, and they told me that if he and his medication got leveled off, that he would be able to go back, but they refused him. After that, unfortunately, we couldn't find anywhere, because it was in his hospital records, that incident there. I rate it that because, if they couldn't handle him, they should be able to know what to do when these circumstances come. That's what memory care is, it deals even with the worst situations; and they didn't seem to be able to deal with that situation. The director seemed nice, but some of the staff wasn't so much.