Highland Chateau Health Care Center

Please don't send someone you love to this facility. It's terrible! The staff didn't follow instructions sent from hospital for wound care, they actually did things that hospital had in the the DO NOT instructions and would lie when I asked about it. My parent was neglected, deprived of human dignity, and yelled at by some of the staff. Facility put my parent on additional meds so they just would sleep all day. Hitting the call button when need assistance was useless as nobody came which I witnessed first hand many times. The staff complained about being short staffed and facility kept taking in more residents each week while they couldn't take the time to care for the residents they currently had. The lack of care goes all the way to the top so filing a grievance is worthless. I could give more examples but, the list is long and makes me sick when I think about the care my parent rec'd from this facility. Parent is now in a different facility, thankfully, where they are receiving the care, dignity and attention needed.

Very helpful staff. They show that they truly care.

I'm currently in Highland Chateau. It has been good; I think they're excellent. They have a lot of activities. They have exercises going on and bingo too. The room is really spectacular. I have my very own refrigerator. I also have Halloween decorations and my pictures from home. It is just incredible and it is really big. I even have a bathroom attached that I share with my nextdoor neighbor. She never goes into it because she's got a problem with her urine, so she goes to the bathroom in her own bedroom. The only hang up of the whole room is my closet, which is way too small. The food has its up and downs. It depends on who is working, I'm sure. They have quite a few activities. I don't join in with them except for bingo. Some staff members are OK as well.

This facility has workers who have become FAMILY to us! Not all that glitters IS gold and remember that when you are looking for a Nursing Facility for your loved one. The employees, nurses, staff and PCA's are like our family...as our other residents and their families!